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El Dorado Royale by Karisma

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Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710 Mexico
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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360
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Pool & Beach (2586)
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A note from El Dorado Royale by Karisma
Updated 04/29/20

About

#2 of 11 hotels in Playa Paraiso
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Fishing
Table tennis
Nightclub / DJ
Free shuttle or taxi services
Airport transportation
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Adults only
24-hour security
Concierge
Currency exchange
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Laptop safe
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Room types
Ocean view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Languages Spoken
Spanish
14,546Reviews2,615Q+A100Room tips
Traveler rating
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Popular mentions
Sadie H wrote a review Sep 19
Willowick, Ohio1 contribution
Amazing trip and amazing resort! So beautiful and breathtaking. The staff was so helpful and attentive and the food was nothing short of incredible! Our concierge Andres also helped to make our stay wonderful and attended to all of our requests in the Casistas. Can’t wait to visit again!
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded 2 days ago
Dear 922sadieh, Thank you for selecting El Dorado Royale Riviera Maya, a Spa Resort by Karisma as hosts for your most recent visit to Mexico and the Riviera Maya. We work hard in creating a truly memorable experience for each and every guest So it brings me great joy to know our team went the extra mile and that they had such a positive impact on your vacation experience. We are also pleased to read how much you enjoyed our luxurious accommodation and facilities as well as our beautiful grounds. It was a pleasure hosting you and we certainly hope El Dorado Royale Riviera Maya, a Spa Resort by Karisma becomes your resort of choice during future travels. Kind Regards, Your Hotel Management
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Sarah K wrote a review Sep 19
1 contribution1 helpful vote
We just completed our 10 night stay at El Dorado Royale in Sept 2020. This was our 4th time at El Dorado and each time is better than the last. We were apprehensive about traveling during COVID, however, the safety measures they had in place made us feel very comfortable. The staff were all wearing masks and face shields and they were constantly sanitizing all the surfaces. We look forward to our welcome glass of champagne upon arrival and check in was a breeze (as usual!) Our room was even ready when we got there and we arrived before noon! Our concierge was wonderful and called each morning (but not too early!) to see if we needed our mini-bar restocked or if we wanted to make dinner reservations and to see if there was anything else we needed.... He made us feel very special :) The restaurants were delicious as they always are! Reservations were required as they couldn't seat them at full capacity but there are so many restaurants that it was never hard to get a reservation! There are a few waiters that we would love to thank because they made our experience so much more enjoyable! ITALIAN RESTAURANT: NESTOR - he went out of his way and was so friendly. Even though Caesar salad wasn't on the menu he made them for us because I told him how much I love the Caesar dressing. He didn't have to go the extra mile and he did! COCOTAL: CELESTINO - we ate at Cocotal every morning for breakfast and a few days for lunch. By day 3 he knew our drink orders and brought them over without us even having to ask!! He always had a smile and jokes for us and I hope he is there each time we visit!! FUENTES POOL BAR: BENJAMIN - Ben was our bartender at the swim up bar in Fuentes. By day 2 he had our drink orders memorized and was a pleasure to talk with each day. He was always friendly and smiling and we looked forward to seeing him each day! The entire Entertainment Staff is AMAZING! We were nervous that there wouldn't be any activities because of the limited amount of people but the Entertainment Staff made all the activities just as fun! We did the bike tour, Spanish lessons, volleyball and water aerobics everyday! A very special thanks to Jose, Majo, Josie, Hugo & Haxby for all the fun we had! We can't wait to come back as we are always treated like family when we are at El Dorado :)
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Date of stay: September 2020
Value
Service
Sleep Quality
1 Helpful vote
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Response from Karisma Hotels, Director General at El Dorado Royale by Karisma
Responded 2 days ago
Dear SarahK8564893, Thank you so much for choosing El Dorado Royale Riviera Maya, a Spa Resort by Karisma for your recent vacation. We understand that we are one of many hotels in the Riviera Maya and truly value you as a loyal guest. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that the staff mentioned had such a positive effect on your visit and they will be rewarded for their efforts. We are thrilled to know that we were able to meet your expectation with regards to your accommodation and our hotel facilities. We truly appreciate the five-star rating you have generously bestowed on us and we hope to have the honor of hosting your stay once again in the near future! Kind Regards, Your Hotel Management
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Addi H wrote a review Sep 18
Miles City, Montana12 contributions2 helpful votes
+1
I can't even express how much we love this resort. This was our second visit, and our first visit after becoming members. Our stay did get off to a bit of a rough start. We had problems getting our water stocked in our room and would have run out had our friends not shared with us. We made multiple requests for minibar service and it took several days for it to get straightened out. We also had a struggle to get our members welcome amenities and were disappointed to never have gotten our members banner on the door. These are little things I realize, but its the little things that sets this resort apart. There was 1 staff member who absolutely MADE our trip wonderful. He went out of his way over and over to make us feel special and answer all our silly questions! And if he didn't have an answer, he sent us someone who could help us. Our butler Rudy! This man is an absolute shining star and his passion for his job is exemplary. Our other butler Israel was also very helpful! An example of how dedicated to customer service this resort is- my husband and I love having a 3rd floor room because it feels more private, but we had a blazing bright light on our balcony which was not only obnoxious when we sat out there at night, but it was also on a timer and very bright when we would sleep at night. I dont remember the wonderful man's name who packed a ladder up to the 3rd floor to climb up and unscrew a light bulb for us, but it was incredibly appreciated and was a little thing that made our stay much more pleasant. I also want to mention the app is delightful! It was pretty new when we were there and not all the kinks were out, so im hoping on our next trip in February it is still being used. It was so convenient and things got done quickly when communicating through the app. Also, I ordered a room service pasta salad from the app. They communicated back that they didn't have the stuff to make that particular salad but offered me a different pasta dish with my choice of red meat sauce or some other sauce. It ended up being the best spaghetti I have ever had in my life! Seriously, ask room service for pasta with meat sauce. You won't regret it! A note about the food at the resort- whomever makes the soups there, needs to be famous. Or sell cook books. There is a black bean and pea soup that will blow your mind. And you'll dream about it every minute you're not at the resort. Also, the cold melon soup.... the stuff dreams are made of. Basically, try the soup. All of them. Counting down the days until we are back at our other "home"!
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Date of stay: February 2020Trip type: Traveled as a couple
2 Helpful votes
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Response from Karisma Hotels, Director General at El Dorado Royale by Karisma
Responded 2 days ago
Dear MTAddi, Thank you for such a wonderful review and for sharing your experiences with the Trip advisor community. We are sure your review will help many with future vacation choices. Our number one priority is to make every guest experience exceptional and as special as it can be. It is great to know every detail that has exceeded your expectations and we are happy to hear you enjoyed our gourmet Cuisine and themed restaurants; we do our best to ensure all our guests are treated to a carefully crafted culinary experience. We work hard in creating a truly memorable experience for each and every guest So it brings us great joy to know our team went the extra mile and that they had such a positive impact on your vacation experience. Thank you again for your review, and we look forward to hosting you again at El Dorado Royale Riviera Maya, a Spa Resort by Karisma very soon! Kind Regards, Your Hotel Management
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T T wrote a review Sep 18
2 contributions2 helpful votes
We were thankful that we were able to visit el Dorado. Amazing staff, amazing food and excellent and professional spa therapists. Unfortunately the hotel and travel agency associated (exotic travel) still need a lot of work. Exotic travel contract says it includes airport transfers but that is deceiving because they can “arrange” airport Vans but not Provide them for free. Also it says it includes some sort of resort credits but no proof, no Email of coupons and we did not get that at check in either. Room service was way horrendous. First time we called for 7 am breakfast, no one showed up. Later that morning we found out there was a kitchen issue, but no communication from hotel, or kitchen or the concierge. The next night, we got awaken at 4 am for breakfast we didn’t order. Found out later that Probably belonged to the people below us who was checking out . The night before our departure, We tried again arranging for Next day 5 am small breakfast, coffee, and yogurt because we have a 6 am airport pick up. Guess what?no one showed up. No explanation! We called the night before our departure for bell service to get our luggages At 530am. Guess what. No one showed up. Had to scramble to get someone that early morning. The concierge guy was very pleasant but unfortunately he has no clues what is happening. Poor hotel management with very very poor communication. A long way to really become a 5 star resort.
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Review collected in partnership with this hotel
Date of stay: September 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
2 Helpful votes
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Response from Karisma Hotels, General Manager at El Dorado Royale by Karisma
Responded 2 days ago
Dear 971tt On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We are truly very sorry for what seems to have been a disappointing stay. Your comments about the service and information provided by the members of our staff have been discussed in great detail in order to identify where immediate improvements can be made to perfect our experience. We would like to continue our communication with you, please do not hesitate to contact the customer service department at customerservices@karismahotels.com so your comments and experiences can be personally attended. Kind Regards, Your Hotel Management
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mandb20182018 wrote a review Sep 18
Rome, Italy2 contributions
I have to give a shout out to Israel. He was a phenomenal help to my trip, always had a smile on his face, and was so friendly. He was so helpful and went above and beyond. I look forward to working with him again!
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Date of stay: September 2020Trip type: Traveled as a couple
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Response from Karisma Hotels, Director General at El Dorado Royale by Karisma
Responded 2 days ago
Dear mandb20182018, Thank you for your wonderful review of your experiences at El Dorado Royale Riviera Maya, a Spa Resort by Karisma, it was a pleasure to host your vacation and we are very happy to hear that you enjoyed your Karisma experience. There is nothing more rewarding than to receive the praise from our valued guests and we will certainly share your experiences with our employees. We are very happy to hear that Israel had such a positive effect on your visit and will be rewarded for his efforts. Thank you again and we look forward to your next visit to the El Dorado Royale Riviera Maya, a Spa Resort by Karisma Kind Regards, Your Hotel Management
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PRICE RANGE
$253 - $490 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado royale hotel riviera maya, eldorado royale, el dorado royale mexico, el dorado royale cancun, el dorado royale spa resort, el dorado royale resort
FORMERLY KNOWN AS
El Dorado Royale
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
639
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Frequently Asked Questions about El Dorado Royale by Karisma
Which popular attractions are close to El Dorado Royale by Karisma?
Nearby attractions include Cirque du Soleil JOYÀ (2.4 miles), Jardín Botánico Dr. Alfredo Barrera Marin (4.3 miles), and La Ruta de los Cenotes (4.4 miles).
What are some of the property amenities at El Dorado Royale by Karisma?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at El Dorado Royale by Karisma?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at El Dorado Royale by Karisma?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at El Dorado Royale by Karisma?
Yes, free parking is available to guests.
What are some restaurants close to El Dorado Royale by Karisma?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at El Dorado Royale by Karisma?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does El Dorado Royale by Karisma have an airport shuttle?
Yes, El Dorado Royale by Karisma offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at El Dorado Royale by Karisma?
Yes, dry cleaning and laundry service are offered to guests.
Does El Dorado Royale by Karisma offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Does El Dorado Royale by Karisma have any great views?
Yes, guests often enjoy the ocean view available here.