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El Dorado Royale, by Karisma

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El Dorado Royale, by Karisma
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9,123 Reviews from our TripAdvisor Community

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Halifax Region, Nova Scotia
Reviewed yesterday NEW

This was our 3rd time going to El Dorado Royale. When we book our trip we always feel confident that we will receive excellent service, enjoy great food and feel completely relax during our stay. The butler service (provided by Berenice and Gisele this year) was excellent. The restaurant staff are very conscientious and accommodating when food allergies are involve....

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Thank lyndab940
Reviewed yesterday NEW

I went with my fiance and my buddy with his girlfriend. We had a great time, but were definitely on the younger side. Most people we in their 30's ad 40's. That being said, we still had a great time and a lot of people still liked to have a great time all day. If you go there and want...

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Thank David G
minnesota
Reviewed yesterday NEW

This place blows me away every time. I cant say enough about this place. They do such a good job making sure you're relaxed and dont have to do anything. I dont have my list of names to add to this and I'm sorry for that. honestly, you wont find a better place to stay than here. If you do...

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1Thank jeff441
Reviewed yesterday NEW

We stayed at El Dorado for our wedding week. We were at Royale for 4 days and Casitas for 4 days. My whole group, 40 people, loved it! The staff was extremely friendly in every department. Our only complaint was, with it being all inclusive, many of the restaurants were slow for dinner. We worked with Lomas travel, who didn't...

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Thank RyanRossi34
Hertford, United Kingdom
Reviewed yesterday NEW

Great place, great food, lovely people. We love Mexico and find the people very polite and attentive. This hotel and spa meet our expectation and again we put on so much weight because the food was delicious, also we did indulge in a little wine etc.

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3Thank ephillips1956
Atlanta, Georgia
Reviewed yesterday NEW

We visited El Dorado Royale in Nov for a friend's 40th birthday celebration. Everything about the resort was wonderful - the food, the drinks, the amenities. But I wasn't worried in the least because we booked this vacation through Beach Bum Vacations. We've used Beach Bum several times in the past and this was our second time having Niki as...

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Thank taliathornton
Reviewed 2 days ago NEWvia mobile

We honeymooned here and loved it. The dinner on the beach and Fuentes show were highlights for sure. We ventured out to Xplor to zip line and swim in the cenotes. Sergio was an awesome tour guide on the jungle rock tour and made the days at the pool fun too. This place has an impressive greenhouse to grow all...

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Helpful?
1Thank Chriss3533
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this review

Hola Dear Chriss3533, On behalf of El Dorado Royale team, thank you for choosing us for this special holidays. I am so happy to hear that your experience with our resort was in line with our reputation for upscale and quality service. We will be waiting for your next visit at El Dorado Royale, a Spa Resort by Karisma. Remain...

NW Indiana
Reviewed 2 days ago NEWvia mobile

Told that only 2 restaurants required reservations. So far tonight we have been 2 others and told that we had to wait anywhere from 45 minutes to an hour and a half because we didn't have reservations even when there were 6 open tables at La Isla. If your guest need reservations at all the restaurants then please be honest...

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1Thank guardgrey51
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Dear: guardgrey51 Thank you so much for your feedback on our hotel. Let me express my gratitude for taking the time to write about your stay at El Dorado Royale, a Spa Resort by Karisma. Our customers´ opinions and suggestions are really crucial in the process of improving our performance, so we thank your valuable comments which undoubtedly help us...

Huntsville, Alabama
Reviewed 2 days ago NEW

This resort highly exceeded our expectations!!! Beautiful grounds, superb beaches and excellent food! Many restaurants to choose from and all were fabulous. Everything is made fresh with beautiful presentation. The staff is there to cater to your every wish. Concierge services with each building. They go above and beyond to make your stay the best it can be. Highly recommend...

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1Thank kristinad807
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Dear: kristinad807 Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises. We heartily appreciate your kind words to all the staff, facilities and services. We will be waiting for you next visit at El Dorado Royale, a Spa Resort by...

Reviewed 2 days ago NEW

Having spent our honeymoon here last year we decided to return for a special birthday and our anniversary and it didn't disappoint. I was equally as amazed by how beautiful the grounds are and the standard of cleanliness. Greeted with champagne on arrival and then taken to our room I felt we had made the right choice to come back,...

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1Thank Beki-liz
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Dear: Beki-liz Thank you so much for rating us with the 5 stars award and for taking the time to write such a nice review of your experience at our premises, we feels really good to acknowledge, through your words, that all our efforts to achieve our guests’ satisfaction have been worth it. We will be waiting for you next...

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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $287 - $896 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from El Dorado Royale, by Karisma staff and other travelers.
1,429 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“All rooms near the main hotel are great. We didn't want to go for the hotels down the beach since a lot less is within walking distance.”
 of 5 bubbles C1364VGdavidg, yesterday | Read review
“the 4200 and 4300 blocks are the best for sun”
 of 5 bubbles jeff441, yesterday | Read review
“Casitas suites were more romantic and less lit. Royale was a little more upbeat.”
 of 5 bubbles RyanRossi34, yesterday | Read review
“comfortable, clean and unable to find fault, very pleasant (ground floor garden)”
 of 5 bubbles ephillips1956, yesterday | Read review
“Stayed in room 5217”
 of 5 bubbles GismoNorwich, 2 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question