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El Dorado Royale, by Karisma

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El Dorado Royale, by Karisma
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9,161 Reviews from our TripAdvisor Community

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Showing 8,887: English reviews
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Kent
Reviewed yesterday NEW

Our first visit to Mexico. Don't hesitate to visit the Mayan Riviera. It is a beautiful area full of Mayan history, wildlife and wonderful Mexican people. We stayed here from 2nd to 16th March with Thomson as a couple for our 30th Anniversary, albeit a year late. If its your anniversary/honeymoon take your marriage certificate, you might get a treat....

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1Thank EJJS
Reviewed yesterday NEWvia mobile

Spent some days at the resort to relax and was impressed by all staff members. No effort is asked too much and all are very friendly. The k- team sergio brenda sara and hector do a great job from early morning till late at night.

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Thank Tanja U
Los Angeles, California
Reviewed yesterday NEW

This was my first time traveling to Mexico and i was pretty skeptical on how it would be since i traveled alone, turns out it was the best, relaxing, and warm vacation i have ever been on. The El Dorado Royale is a the best name to describe the place. The scenery is wonderful and just makes you feel like...

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Thank muajessicaagreene
Nashua, New Hampshire
Reviewed yesterday NEW

This is the 2nd time I have been to this amazing place. It is truly paradise. I have nothing bad to say about this resort, the food is incredible...there are so many choices. The room is spacious and the landscaping is incredible. The shows and music at night are amazing. During the day I spent most of my day at...

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Thank QRS12
Newquay, United Kingdom
Reviewed yesterday NEW

Overview: Travelled mid March for two weeks with Thomson (TUI) costing £1800 per person (£3600 in total). Huge resort consisting or low rise appartments and took 20 minutes to walk from end to end. Property is located midway between Cancun and Playa Del Carmen and is about 30 minutes from the airport. Rooms are large and comfortable although a little...

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2Thank popeyeNqy
Reviewed 2 days ago NEWvia mobile

We flew out of Manchester on the 18th of march with Thomson on there Dreamliner plane which was excellent when we arrived at the airport in cancun it did take a while to get through all the customs but once we where on the coach we arrived about an hour later, an we where greated with the most friendly staff...

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4Thank Liverpool C
Minnesota
Reviewed 2 days ago NEW

We stayed at El Dorado Royale last week, and had a lovely, relaxing week. The grounds of the property were beautifully maintained, and the service was very friendly and helpful. Always plenty of bottled water and fresh beach and bath towels. Also, the fitness center was better than most at resorts (with adequate AC!), and the fitness-class instructor, Muriel, was...

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1Thank AnnMN
Northampton, United Kingdom
Reviewed 2 days ago NEW

It is very difficult to fault this resort, the rooms spacious and comfortable, the grounds are immaculate, staff incredibly helpful, food excellent. One thing that could be looked at for improvement is the wait time for restaurants. Unless you are a member of the privilege program, you are not able to reserve tables in advance of the current day, which...

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5Thank andrew c
Wausau, Wisconsin
Reviewed 3 days ago NEW

This is the second Karisma property we have visited and haven't been impressed with either. This year we traveled with a large group for a destination wedding. 40 total. Pros: Great breakfast buffet. Evening dining was nice. Plenty of experiences to choose from. Gorgeous grounds. Enjoy the walks. Cons: Understaffed. We arrived when they were at 90%+ capacity. Didn't realize...

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2Thank mwtravlr2017
KarismaHotelsResorts, General Manager at El Dorado Royale, by Karisma, responded to this review

Dear mwtravlr2017, Thank you for your review, detailing your experiences from your stay with us, firstly please accepts our apologies for the areas that we fell short of expectations. We never like to hear that any guest has been disappointed with their experience and we have noted the aspects of your stay that you felt impacted your experience, making your...

Portland
Reviewed 3 days ago NEW

This is our favorite place to visit. The resort is beautiful and the service is amazing. We have been there several times and have yet to be disappointed. We spend our days enjoying the beach and then get dressed up for the best food ever! The portions are small, but there are plenty of options and the food is incredible....

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4Thank 516leev
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Amenities

Highlights
  • Beachfront
  • Pool
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Tennis Court
  • Hot Tub
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Room Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 

Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $286 - $899 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Reservation Options:
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from El Dorado Royale, by Karisma staff and other travelers.
1,434 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms near hotel boundary are very quiet.”
 of 5 bubbles popeyeNqy, yesterday | Read review
“Casitas are the best. area 2600-3000. There are probably 12 Casitas per pool. Plenty of room, quiet and very relaxing.”
 of 5 bubbles jbhenac87, 3 days ago | Read review
“The quite rooms away from the center was great. Our block was 52 room 5225”
 of 5 bubbles K9371LFdaves, 3 days ago | Read review
“Was wonderful room could be brighter but room was lovely ”
 of 5 bubbles susanaE7805BP, 3 days ago | Read review
“We stayed in a swim up room this time, but with as little time as we spend in our room the lower priced rooms are probably a better value.”
 of 5 bubbles danielkB2185PO, 5 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question