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The Grand Mayan at Vidanta Riviera Maya

Km 48 Carretera Federal Cancun-Playa del Carmen, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Pool & Beach (1315)
Room & Suite (619)
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 06/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Grand Mayan at Vidanta Riviera Maya
Updated 06/10/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#8 of 11 hotels in Playa Paraiso
Travelers' Choice
most luxurious resort of the line. the most luxurious holiday experience that Mexico can offer. Everything in Grand Luxxe has been designed with your comfort in mind. The luxurious decoration of its halls and corridors with exotic finishes and sculptures of exclusive creation; dreamlike living spaces furnished with the best; swimming pools and private beaches; and the most personalized attention.
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Property amenities
Free internet
Fitness Center with Gym / Workout Room
Bar / lounge
Game room
Paid wifi
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Private pool
Fitness classes
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Evening entertainment
Table tennis
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Head massage
24-hour security
Convenience store
Currency exchange
Gift shop
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Private balcony
Flatscreen TV
Room service
VIP room facilities
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Family rooms
Good to know
Languages Spoken


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Km 48 Carretera Federal Cancun-Playa del Carmen, Playa Paraiso, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport26 miSee all flights
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5730Reviews1139Q+A100Room tips
Traveler rating
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Popular mentions
nparmelee wrote a review Yesterday
Austin, Texas1306 contributions38 helpful votes
We went with friends who have a partial owner trial, we were in the one bedroom suites in Grand Maya in Building 12, 3629 and 3638. The resort was beautiful, the rooms were great, we had some excellent meals. We were never attacked by sales people but did go on the "update" meeting and tour with our friends. Our room was on the shuttle side of the building and we did hear the vehicles going by constantly, it made the balcony less enjoyable. Our friends were on the other side of the building and their balcony was much more pleasant. For buildings 8-13, the walking path is on the opposite side of the buildings from the shuttle route. The beach is indeed rocky, it's sandier in front of the Grand Luxe, so wander down there to get out on the ocean. The Grand Maya Sanctuary pool was closed, never a good explanation for why or when it would open again, we assume because of staffing levels. The resort is indeed huge! We managed to do a lot of walking which we like, if you don't like walking a lot, study the shuttle routes and for Grand Maya, ask for buildings 1-7 to be closer. We ate at Salum, Green Break (favorite breakfast), La Cantina, Gong Tramonto, Balche, Frida's and Del Lago. Service in Salum could be iffy, everywhere else was great. Most have the annoying scan with your cell phone for the menu so keep your phone with you. I'm not sure how people with not-so-smart-phones find out the menus. The Salum and pool DJs were a bit loud for us. Areas that need improvement - They really should supply a map of the shuttle routes, it would make life easier. We had two off property excursions and for the first made the mistake of going all the way to the transfer station to get to the Main Lobby when we could have gone directly to the Main Lobby from where we were. They also should provide a physical walking path map, the app wasn't great. We figured our way around after a couple of days but the misinformation from employees was frustrating. They should train the employees for more than just their own job, we almost always got incorrect and contradictory information from multiple people. This created much confusion and was a running joke for us. It is much better to hear that the person does not know but the place place to ask is right over there..... The Covid test app is truly horrible! It took us 6 or 7 tries for each of the 4 of us to get it to take our appointment requests and then 2 of our 4 appointments did not go through, go by and make sure they have you on their list at least a day before you want to do your test. We all had our test at 11am and our results were emailed o us all by 2:30pm or so the same day. The Concierge can print them for you. The tests were $25 cash or credit. The misinformation is really bad, we were told so many different things that were so not true, not shuttle at the Grand Maya lobby, go out to the transfer center and then we say the shuttle go in to the Grand May lobby area and then come to the transfer center. So many issues here we could not list them all. The concierge for our building was very rarely there during the times they were supposed to be. The Cuban music band in Frida's needs a bigger venue, apparently Havanna Moon is opening this week so maybe they will be there. No clue where Frida's was unless you managed to ask the right employee that knew, they need a sign that Balche is Frida's for dinner. The sales people - Christina was a complete disaster! Luckily Alexandra and their supervisor (sorry, forgot her name) fixed our issue was had and were able to get our 10% discount on our food. Overall we were not hassled about buying in besides the one presentation we went to. Consider water bottles be made available at the Main Lobby area. Maybe consider a newsletter each day to help people know what is going on when and where and what is open or closed that day, the app is not the best method, its ok, but a pain. We had some great service from Jose Antonio in Salum, Rosendo on the beach, Miguel in Taronto, David in Balche/Frida's and Julian the bellman. The check in system is very confusing but it does work, you arrive at the Main Lobby, they take your luggage and put it in its own little carrier which is sealed. They have you take a photo of the ticket. You then take a shuttle to your specific hotel lobby. Here is where you check in. When you key (wristband) is activated when your room is ready, a bellman takes you there and calls the luggage center and your little luggage carrier is brought to your room. We did a private tour to Tulum, Coba and a Cenote that included lunch which was great! Separate review left for them. Hubby and I also went in to PDC one day. The hawkers all spot your wrist band and all were your waiter.... Just laugh at them. Then some of the hawkers have figured out to say they WEREN'T your waiter. It was roughly a $25 cab ride each way. The rest of the time we hung out at the different pools and beach.
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Date of stay: May 2021
Room Tip: Buildings 1-7 for less walking.
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freefall10 wrote a review May 10
New Jersey20 contributions12 helpful votes
This was our 3rd trip to Vidanta Riviera Maya. We were here a little over a year ago and returned to the US amidst the start of the pandemic and eventual lockdown. So when we received our 2nd shots the 1st thing we did was to make plans to return. From the New York City area it's an easy 3 1/2 hour flight to Cancun. We were here for the week of 5/1 to 5/8 and stayed at the Grand Mayan Lago Building 4 in a 2 bedroom suite on the second floor. A friend joined us on 5/2. The weather was perfect, in the 80s with a nice breeze. The resort is huge but easy to get to know and negotiate. There are trams throughout the property and walkways everywhere, many elevated and through the jungle.
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Date of stay: May 2021
Sophia A wrote a review May 8
1 contribution
Our stay at The Grand Mayan was amazing from start to finish. The resort is HUGE and you feel like you’re in an ‘adventure bubble’ which is exactly what we were looking for. We have stayed in a couple of hotels here in Quintana Roo and this one has offered the best service by far. The staff was incredibly kind and caring, specially Luis, Victor and Susana who were always by the pool willing to help us in any occasion and with a big smile on their faces, they made me wish I had stayed longer! I would recommend this resort to anyone looking for a place to relax, but still have a lots of fun. It’s a 10/10.
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Date of stay: May 2021Trip type: Traveled with family
Dee D wrote a review May 2
1 contribution3 helpful votes
Sitting here thinking about how this week is starting. Day 1 doesn’t actually start until after you check-in 3:00 or so. At check-in they want to show you the theme park go to breakfast ride the tram and you know what happens after that? Well I don’t because I said NO. My husband said yes I wished him well because he thinks that he’ll be able to walk away after getting off the tram 🤣 Day 2 starts if you do don’t have a kitchen and you want to make coffee your charged $2.15 per bag in the room. Seriously kinda adds up. Stayed 2 weeks before we came here at Villa Del Palmar Flamingos never charged for coffee ☕️ Well I’ll see what tomorrow brings.
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Date of stay: May 2021Trip type: Traveled as a couple
Room Tip: Don’t be gullible
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2 Helpful votes
TravelerWithFour wrote a review Apr 2021
Boston, MA130 contributions145 helpful votes
Have no worries about coming during COVID, they follow all COVID protocols to the letter. TIP: download the Vidanta app to help navigate the resort & get more details about it TIP: Cover your resort wrist band when walking downtown Play del Carmen or get really good at saying no to street vendors. You'll hear many times "I was your waiter last night", just ignore it. They do try to get you to take a timeshare presentation upon check in, I already own and had no interest in spending one moment of my vacation in a presentation. We were never asked about it again. There was really nothing we could find wrong with this resort. It is not a low end resort so expect to pay $25 to $35 per person per restaurant meal, the Jade makes great to-go sandwiches which are more budget friendly. The Thursday Mexican buffet & show was good. We didn't spend too much time during the day at the resort. It did seem to be hard to find shade at the main pool but there were other pools to find shade. It was still only 40% capacity when we went so I can't speak to how sound proof the rooms were, we heard no one else. As other have said this place is huge which is only a problem if you have trouble walking. We stayed in the Grand Mayan Lago #5. TIP: make dinner reservations at least two days in advance for the high-end restaurants. Salum is the only restaurant that does not require reservations.
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Review collected in partnership with RCI
Date of stay: April 2021
Sleep Quality
1 Helpful vote
$415 - $423 (Based on Average Rates for a Standard Room)
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The Grand Mayan at Vidanta Riviera Maya
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
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Frequently Asked Questions about The Grand Mayan at Vidanta Riviera Maya
What are some of the property amenities at The Grand Mayan at Vidanta Riviera Maya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Grand Mayan at Vidanta Riviera Maya?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Mayan at Vidanta Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Grand Mayan at Vidanta Riviera Maya?
Yes, parking is available to guests.
What are some restaurants close to The Grand Mayan at Vidanta Riviera Maya?
Conveniently located restaurants include El Puerto, Punta Bonita at Rosewood Mayakoba, and Saffron.
Are there opportunities to exercise at The Grand Mayan at Vidanta Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Grand Mayan at Vidanta Riviera Maya have an airport shuttle?
Yes, The Grand Mayan at Vidanta Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand Mayan at Vidanta Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Mayan at Vidanta Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Grand Mayan at Vidanta Riviera Maya?
Many travelers enjoy visiting Zona Arqueológica Playa del Carmen (6.1 miles).
Does The Grand Mayan at Vidanta Riviera Maya have any great views?
Yes, guests often enjoy the park view available here.