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Playa Paraiso

The Grand Mayan at Vidanta Riviera Maya

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Km 48 Carretera Federal Cancun-Playa del Carmen, Playa Paraiso, Playa del Carmen 77710 Mexico
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Traveler (4818)
Pool & Beach (1260)
Room & Suite (516)
Certificate of Excellence

About

#8 of 11 hotels in Playa Paraiso
Location
Cleanliness
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Value
Certificate of Excellence
most luxurious resort of the line. the most luxurious holiday experience that Mexico can offer. Everything in Grand Luxxe has been designed with your comfort in mind. The luxurious decoration of its halls and corridors with exotic finishes and sculptures of exclusive creation; dreamlike living spaces furnished with the best; swimming pools and private beaches; and the most personalized attention.
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Property amenities
Parking
Free internet
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Beach
Game room
Babysitting
Wifi
Public wifi
Paid wifi
Internet
Fitness classes
Sauna
Hot tub
Pool / beach towels
Infinity pool
Outdoor pool
Private pool
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Golf course
Tennis court
Entertainment staff
Evening entertainment
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Head massage
Massage
Salon
24-hour security
Concierge
Currency exchange
Shops
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Good to know
  • HOTEL CLASS
    5 stars
  • HOTEL STYLE
    Family
  • Languages Spoken
    Spanish
  • NUMBER OF ROOMS
    6

Location

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Km 48 Carretera Federal Cancun-Playa del Carmen, Playa Paraiso, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cancun Airport26 miSee all flights
Aerodromo de Playa Del Carmen6 miSee all flights
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5,487Reviews1,083Q+A100Room tips
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Popular mentions
This was our first visit to this property, but we have stayed at the Nuevo Vallarta location a few times prior. Riviera Maya location is a true gem - preservation of the jungle, beautiful grounds, excellent staff, lovely pool. Although it's located in the middle of nowhere - 15-20 minute drive north of Playa del Carmen, it is one of the most luxurious resorts in the area. The cons were the grounds are much larger than the Nuevo Vallarta location: my husband and I love walking, but the mile journey to the beach from our room in building 11 was a little excessive (although this location is great for leaving the property as it is very close to the central lobby). The beach is nice (not as nice or spacious as the Nuevo Vallarta, unforuntaely) but you have to get up early to secure a chair - if you dont put a towel down by 8:30AM, you're out of luck. We enjoyed the Salun area with the casual dining and live music (its a fun area) but in order to buy anything not at the restaurant, you need to purchase a ticket first, and the directions are not well communicated (annoying process). Also, even though its advertised as several restaurants, its really one with a diverse menu. Regardless of these cons, we love the property and will most certainly return, but likely request a room in Building 1-8.
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We had a very nice time. The place is huge so be prepared to learn the transportation procedure. Once you get familiar with it it can be useful. The resort has many very nice walkways with helpful signage. We were in building 5 in the Lago area at the Grand Mayan. The resort grounds which is 1,500 acres has several other resorts. I would shoot for building 1 or 2 next time we go. The grounds are very nice. It is a fun atmosphere. We used three different pools. The third pool we used was discovered after we were there 5 days. The large pool tpouted as the largest pool in Latin America is very nice with a lively atmosphere. The infinity pool is a more serene environment. The pool behind the GrandMayan Lobby is very tranquil and beautiful. That was the pool that was found later in our stay. The restaurants are gtreat. Havana Moon, Quinto and Chiringuito were great. The deli at Jade had great sandwiches.The servers were great, housekeeping was great. We visited a PuertoMorelos a town that was close by. We had a nice seafood lunch and did some shopping. We also visited the Mayan ruins it was very informative. Overall we had avery nice time. There is a very lively area called Salum that has shopping, entertainment, dining within the resort and on the beach. Lively nightlife.
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This is one of he nicest, most beautiful, best landscaped, loveliest pools and beach resorts we have been to in our travels around the world. We have been going to this resort for many years and have had Mayan Palace type membership for 21 years. We have had several time-share memberships and this is the best ever and the only one we have kept. Grounds - The grounds are beautifully landscaped in lush tropical fashion, and there are miles of raised wooden trails on this huge resort so that the undergrowth is not disturbed. Nature lovers will be thrilled with the abundance of bird life (and birding walks), wild animal life, iguanas, coatimundi, etc. Rooms - Lovely and always being updated. We have a two bedroom suite, with a separate living/dining room and separate kitchen, two full and lovely bathrooms with separate rooms for showers and toilets, a jetted tub, an outdoor patio with a small dipping pool, lounge chairs, and patio chairs. Each room exits out onto this huge patio. Several closets and lots of hangers Staff - Very, very attentive and helpful. The maids keep the rooms immaculate and there is a separate turn=down, chocolate service in the pms. The response to room problems is quick, usually within 15-20 minutes. Activities - Every day there is a long list of activities from exercise and stretching classes, to art projects, cooking classes, Spanish classes, volleyball, nature walks, water aerobics, soccer on the beach for kids, behind the scene tours, book exchanges, happy hours, etc. There is a Spa with free exercise equipment, saunas, etc. They also have full service for facials, massages, etc. There are multiple pools including ones for little kids and quiet ones for guests like us. There are kids playgrounds all over, as well as a kids program in a separate area. You can walk for miles along the beach. Restaurants. There are over 20 different restaurants, and all kinds of different cuisines and levels of grandness from a Taco restaurant to very fine dining. Investment - We do not consider a timeshare an "investment" no matter what we are told. It is a Life Style choice, like having a motor home, or designer car, a boat, or any other kind of luxury choice. We like it because it forces us to go to an incredibly beautiful and luxury place which we love at least once a year and we would rarely be willing to pay the retail price otherwise. Shopping: There is a very large, multi-level building called "Jade" that has several levels of shopping, including a small grocery store, wine shop, clothing, toys, jewelry, etc. There is also a very new area called "Selum" that also has multiple little stores, restaurants, and an incredible rest area with outdoor couches, many hammocks, small table and chair areas, all of which are set apart from each other. Off site shopping: For 100 pesos (about $5 US) you can get a shuttle to go to Playa Del Carmen to go to the ferry to Cozumel, WalMart, other supermarkets, massages, charming stores. It goes every 2 hours and also has return service which is also $5. There is a pamphlet that gives you the price for taxis to everywhere in the region up to Cancun. They are set prices, but they also have special rates for shuttles to other areas, including Cancun, in the midweek. Time share/member update talk - Our least favorite part. However, it is very similar to every single one we have been to at every time-share property, including all of our resort exchanges. None of them would be successful if there wasn't some sophisticated pressure to buy something. We don't like it, but do accept it as part of the time-share experience. You just listen and then say no. There is always, in every company, a second person who comes and presents something new. We do't ask questions, just listen, and then say no. We don't argue or get angry. At the end we get some great "gifts" for enduring the talk. Benefits from doing the "talk" (whether or not we buy anything): We have gotten free tours, extra cash off the bill, 10% off food and stuff, bottles of Tequila, a great buffet breakfast for our whole family (Son, daughter in law, and grandchildren) who only do the breakfast and don't have to do the talk), 2 for 1 breakfasts, discounts on tours off the property, and other things I can't remember right now.
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Oh my goodness, our stay at The Grand Mayan was like being on a cruise, but on land. There’s really nothing that I would change for my very first visit to this resort on the Maya Riviera. The personnel, from our check-in to getting our taxi for our trip back to the airport, were beyond gracious. The restaurants were all amazing - seriously I cannot wait to return.
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We spent the first 3 weeks of February at the Grand Mayan. We had an apartment with a separate bedroom, basic kitchens (no oven), a living room and a large balcony with 2 sun loungers and a small swimming pool. Our first time in a resort not all inclusive and we cooked almost all of our meals (you are allowed to bring your groceries). I was not sure I liked the idea of cooking, but I loved my vacation. If you want to cook your meals, bring your spices, a few plastic containers, ziplock bags, flat bottom coffee filters, scissors, your Bubba and a thermos bag to do your grocery shopping and bring a lunch/beer to the beach (and umbrellas in case of rain, there is none in the room). (I have included photos of the kitchen) Try to have your room in the Grand Mayan buildings from 1 to 7. The walking distance is much shorter. If you are in the Grand Mayan section from 8 to 13, ask for your room to be on the garden side (even number), not on the side facing the golf course and service road (the trolleys are too noisy and there is no sun). The rooms are very nice and kept very-clean by the staff. The beds were perfect, but rooms are not soundproof at all. You will hear private normal conversations, phone ringing, texting… We were in building 8, room 3538, third floor and corner unit. It was a 12 minutes walk to the beach, pool. You can take a trolley in front of your building, but walking was faster. Walking to the highway was 15 minutes from building 8. It's not easy to get around. Airport Transfert - Don’t talk to anyone inside the airport (Timeshare). Get outside and search the people in pink shirts. Terrible service. We had to wait an hour at the airport for our transportation. We had to look for the “pink shirts”, the 2 guys were sitting on the ground and making no effort to make themselves visible. Then we had to wait for the bus to arrive. If I return, I will not take the free transportation from the resort. Usually, we do our transfer with Canada Transfer and their service is perfect. Beach - the beach is rocky. To swim you have to walk to the left (after the Grand Luxxe section), between the turtle enclosure and the stone wall that goes into the sea. The place is small, but you can swim, no rocks and you are protected from the waves by the wall. Shade is hard to find! Must go around 7AM to get a spot. Resort Map - The Vidanta resort is huge. It is made up of 6 sections. (see photos) 1 - The Grand Mayan - 737 rooms (13 buildings) 2 - Mayan Palace - 800 rooms (21 buildings) 3 - The Grand Bliss - 80 rooms (2 buildings) 4 - The Bliss - 216 rooms (4 buildings) 5 - Grand Luxxe - 348 rooms (4 buildings) 6 - Grand Luxxe Jungle - 161 rooms (9 buildings) Food and drinks - They are pricey. 90 pesos for a beer and 160 pesos for a “Piña colada”. Nothing is included, not even the water bottle or coffee provided in the room. (I have included photos of some menus) Grocery Shopping There is a boutique/small grocery store called Jade that carries a variety of essentials (bread, chips, cold meat, cookies, wine, beer) but the prices are high. For groceries a trip to Walmart, Mega or Chedraui is necessary. We went to Mega in Playa del Carmen and both Chedraui in Puerto Morelos for some supplies. For the proximity, I prefer the Super Chedraui (highway) in Puerto Morelos (10 minutes, 25 pesos in Colectivo to get there, and 250 pesos for a taxi to come back to the resort). (I have included photos of Super Chedraui) Mega in Playa del Carmen is also nice but it is 30 minutes away. Chedraui Selecto near the beach at Puerto Morelos is nice but smaller than the Super Chedraui near the highway in Puerto Morelos. Transportation They provide a shuttle from the airport to the resort, but you are on your own to get back to the airport. You can pay 15$ US per person or get a taxi (680$ pesos). Playa del Carmen 30 minute drive to Playa del Carmen Grocery shopping at Walmart or Mega. Resort Shuttle - 100$ pesos/$6 USD per person one way. Taxi to Playa del Carmen from the resort 435$ pesos, Taxi to the resort from PDC 300$ pesos Colectivo to PDC 28$ pesos Puerto Morelos 10 minutes drive to Puerto Morelos Grocery shopping at Super Chedraui (highway) or Chedraui Selecto (near the beach/port) Taxi to Puerto Morelos from the resort 375$ pesos Super Chedraui (highway) to the resort 250$ pesos Colectivo in front of the resort to Super Chedraui (highway) 25$ pesos Colectivo from Puerto Morelos (highway) to the beach (port) 8$ pesos (if you want to visit Puerto Morelos, beach, restaurants, shopping, Chedraui Selecto) It's almost as though you are trapped once you get in the resort. They should have a trolley to get you to the main entrance (highway). If not by taxi or the resort shuttle to PDC, the only way you can get out of the resort, is walking to the main road (highway) at least a 15 minutes walk. There is also no shuttle to Puerto Morelos, and that would be really nice, it is closer than Playa del Carmen. Check-in and Check-out - Check in - They will asked for a credit card to keep on file with a 1000$ hold on that card, but you can put 500$. - Billing Errors - Check your bill carefully before your Check out. There were charges on our bill we did not own. When checking out, pay in pesos not in US dollars, just let your credit card do the conversion for you (better exchange rate). - Resort Fee $75 (1357.50$ pesos) per week - Daily Rooming Tax (19.44$ pesos) per day - Derecho de Saneami” (26.06$ pesos) per day - Donativo Fundacion (300$ pesos) per week. You can refuse to pay this one. - WIFI premium is included in the 75$ Resort Fee, but it was charged on our bill, every week. (1346$ pesos, you have to ask them to remove it) - Agua (25 pesos) they will charged the bottle of water in your room, even if you didn’t use it. (you have to ask them to remove the charge from your bill.) AND - There is no plastic bag at the grocery stores. - Download the Vidanta app it is helpful. - I didn't drink tap water, but I washed my teeth with it. - There is no place on the resort to fill your water bottle - If you are mobility challenged, or travelling with young kids it's probably not the place for you. - Wooden walkways - There are loose boards throughout the property. - Timeshare, just say NO at Check In, Free cocktail, Free breakfast and they are also at the Main Gate (2 women) they will ask you were you are going… - Only 3 devices from your party can be active on their WIFI at a time - Bring your bug spray! - Tips - they are included in the restaurant and bar tabs. - Washer and dryer - The washer and dryer are on the first floor you need to see the "concierge" and get a payment card, he will charge your card with $ 6/US, good for washing and drying. We had an amazing time!
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PRICE RANGE
$418 - $424 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the grand mayan riviera maya hotel playa del carmen, grand mayan riviera maya, wyndham playa del carmen, playa del carmen wyndham, grand mayan cancun, grand mayan playa del carmen
FORMERLY KNOWN AS
The Grand Mayan at Vidanta Riviera Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
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Frequently Asked Questions about The Grand Mayan at Vidanta Riviera Maya
What are some of the property amenities at The Grand Mayan at Vidanta Riviera Maya?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at The Grand Mayan at Vidanta Riviera Maya?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Grand Mayan at Vidanta Riviera Maya?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at The Grand Mayan at Vidanta Riviera Maya?
Yes, parking is available to guests.
What are some restaurants close to The Grand Mayan at Vidanta Riviera Maya?
Conveniently located restaurants include Punta Bonita at Rosewood Mayakoba, El Puerto, and Saffron.
Are there opportunities to exercise at The Grand Mayan at Vidanta Riviera Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Grand Mayan at Vidanta Riviera Maya have an airport shuttle?
Yes, The Grand Mayan at Vidanta Riviera Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Grand Mayan at Vidanta Riviera Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does The Grand Mayan at Vidanta Riviera Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to The Grand Mayan at Vidanta Riviera Maya?
Many travelers enjoy visiting Zona Arqueologica Playa del Carmen (6.1 miles).
Does The Grand Mayan at Vidanta Riviera Maya have any great views?
Yes, guests often enjoy the park view available here.