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The Grand Mayan Riviera Maya

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3,519 Reviews from our TripAdvisor Community

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Showing 2,898: English reviews
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Aurora, CO
Reviewed yesterday NEW

Like everyone else - resort is nice with big pools, lots of dining, maid service is excellent and wonderful service by the staff - and there is always the big BUT!! The timeshare/prc sales people are ruthless and very rude! Seriously you people want to sell someone your "private residence club" membership and when told the potential owner will not...

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Helpful?
Thank suzyq821
Colorado Springs
Reviewed 2 days ago NEW

Bring water shoes for rocky beach. Resort is wonderful, great food and service. Scenery is amazing, huge resort, jungle feel. Not the most convenient if you like to leave. Third time there! Don't entertain the timeshare people! Avoid.

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Helpful?
Thank Coleee3
New Freedom, Pennsylvania
Reviewed 3 days ago NEWvia mobile

Sun, Beach, gorgeous never-ending pools, Lush landscape and flowers, fantastic food and wine , daily happy hours, 80 degree days...all good! We enjoyed a wonderful two week vacation at the Grand Mayan Resort in the Riviera Maya. Just about 25 minutes from the Cancun Airport and nearby the Cirque du Soleil, the Grand Mayan is definitely the place to stay...

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Helpful?
Thank sherry9453
Kenmore, United Kingdom
Reviewed 3 days ago NEWvia mobile

This is a very large sprawling beach resort with huge swimming pools, a well manicured 18 hole executive golf course, and a number of restaurants. There are 4 hotels in this complex - Luxe, Bliss, Palace and Mayan. This is a great place to stay for couples and families, but be prepared to do lots of board walking, and/or waiting...

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1Thank martin q
Reviewed 5 days ago NEW

My family and I were in building 8 of the Mayan Palace. Our location was great, just a short walk to the pool. After reading so many bad reviews of the resort I came into the vacation not expecting much and very nervous. However, our trip was great and we didn't have any problems. Take a shuttle to building 13...

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4Thank Rebecca B
canada
Reviewed 6 days ago NEW

I stayed here with my husband and 3 other people in a two bedroom suite, plus another couple came with us and stayed in a hotel room with no available kitchen (basically a shutoff room). We stayed for a week in the beginning of March in which of course a cold front all the way from Canada...yes we came from...

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3Thank may05
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear Guest: We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We are pleased to learn you enjoyed the service from our housekeepers, the wait staff, as well our food options. We are delighted to find out that all our staff provided you a courteous service and was...

Rochester Hills, Michigan
Reviewed 1 week ago NEW

Eight year owner of a unit in the Mayan palace, and this year, I reserved my room, as well as purchased a two bedroom on VRBO. I have visited the resort each year for the past seven years, and have not listened to the timeshare presentation for the past two years. This year I agreed with trepidation. We were told...

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3Thank peter299
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear Guest: Thank you for providing your comments about your vacation at The Grand Mayan. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. However, we are sorry to hear that we were unable to meet your expectations to the fullest. Rest assured your comments will be...

Fairmont, West Virginia
Reviewed 1 week ago NEWvia mobile

The resort is lovely & the staff is great, but the location is inconvenient. And the resort makes it very difficult for you to leave the property to go do anything. We had family photos done by the onsite photo gallery, & they were terrific

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1Thank Martina C
Baltimore, Maryland
Reviewed 1 week ago

3/12/17 - 3/17/17 - The hotel grounds are beautiful and the staff is amazing. First time visitors to Mexico will definitely be wow'd by the expansive grounds, pool, friendly staff, restaurants and the overall excitement of being in Mexico and will give this hotel a 5 star rating. For those that travel more frequently will tell you it is very...

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Helpful?
3Thank Debbies60th
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear Guest: We are grateful for your taking the time to write a review about your experience while staying at The Grand Mayan. We are happy to learn you enjoyed our food options, grounds and that all our staff was welcoming and pleasant, as this is what we strive for every day. Most of the feedback provided by our guests...

Reviewed 1 week ago

Had not been to the Grand Mayan in Riviera Maya for several years. I believe they have improved the grounds and restaurants since my last visit. Shuttle transportation has also improved as we were again located in the Jungle area, a fair walk from the amenities. Each building had a concierge on duty to help with everything; I would like...

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Helpful?
6Thank Dennis O
Socialmediamanager1, Manager at The Grand Mayan Riviera Maya, responded to this review

Dear Guest: We are grateful for your taking the time to review The Grand Mayan. As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and conditions associated with accepting an invitation to our sales presentation. Everyone - at free will, attends and we appreciate their visit whether they decide to acquire our...

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Amenities

Highlights
  • Spa
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Beachfront
  • Bar/Lounge
  • Free Internet
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Spa
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Airport Transportation
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
I am offering suites at The Vidanta Grand Mayan Riviera Maya resort, located on the Yucatan Peninsula. This resort has everything you could ever need to experience true happiness: JOYA, a resident Cirque du Soleil show; five luxury resort hotels; world-class restaurants; spectacular pools; shopping boutiques; a Jack Nicklaus golf course; indulgent spas and the most attentive staff in Mexico. ... more   less 

Additional Information about The Grand Mayan Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $200 - $500 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Grand Mayan Riviera Maya 5*
Number of rooms: 500
Also Known As:
The Grand Mayan Riviera Maya Hotel Playa Del Carmen
Grand Mayan Riviera Maya
Wyndham Playa Del Carmen
Playa Del Carmen Wyndham
Grand Mayan Cancun
Grand Mayan Playa Del Carmen
The Grand Mayan Riviera Maya Playa Paraiso, Mexico
Hotel Style:
#4 Family Hotel in Playa Paraiso
#5 Spa Hotel in Playa Paraiso
#6 Luxury Hotel in Playa Paraiso
#7 On the Beach Hotel in Playa Paraiso
#9 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from The Grand Mayan Riviera Maya staff and other travelers.
763 questions
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Questions? Get answers from The Grand Mayan Riviera Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Don't let them upgrade you to the Grand Mayan. Bring your own coffee maker.”
 of 5 bubbles suzyq821, yesterday | Read review
“ask for rooms close to the pool. buildings 1-8”
 of 5 bubbles peter299, 1 week ago | Read review
“Ask for a room that you can walk to the main resort, has refrigerator and coffee pot.”
 of 5 bubbles Debbies60th, 1 week ago | Read review
“Avoid GM Jungle units unless you plan to golf”
 of 5 bubbles lyon4uk, 1 week ago | Read review
“Lago rooms are more centralized than Jungle, but trams are frequent and plentiful”
 of 5 bubbles sued985, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question