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    Iberostar Paraiso Maya

    Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
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    8/29/2017 8/30/2017
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    Traveler (4879)
    Pool & Beach (1243)
    Room & Suite (720)
    Iberostar Grand Hotel Paraiso
    5,880 reviews
    #1 of 11 hotels in Playa Paraiso
     
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    Overview
    • Excellent58%
    • Very good28%
    • Average9%
    • Poor3%
    • Terrible2%
    Travelers talk about
    “wave pool” (619 reviews)
    “seafood” (415 reviews)
    Free Internet
    Free Parking
    Breakfast included
    Air Conditioning
    Beachfront
    Pool
    Non-Smoking Rooms
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Poolside Bar
    Fitness center
    Concierge
    Spa
    Wheelchair access
    Business Center
    Golf course
    Dry Cleaning
    Lazy River
    Water Park
    Tennis Court
    Kids Club
    Butler Service
    Shuttle Bus Service
    Babysitting
    Private Balcony
    4.0 Star Hotel
    All hotel details
    Offers from Iberostar Paraiso Maya
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    Iberostar Grand Hotel Paraiso
    5,880 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Valentin Imperial Maya
    11,861 reviews
    #1 of 1 hotels in Playa del Secreto
     
    Iberostar Paraiso Lindo
    6,029 reviews
    #5 of 11 hotels in Playa Paraiso
     
    Secrets Maroma Beach Riviera Cancun
    11,981 reviews
    #2 of 5 hotels in Playa Maroma
     
    Rooms
    Aug 29Aug 30
    |
    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (4,976)
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    There are newer reviews for Iberostar Paraiso Maya
    See the most recent reviews

    2,081 - 2,085 of 3,805 reviews

    Reviewed January 24, 2014 via mobile

    The people that complain about this hotel probably don't even like their own house. This is a beautiful resort and the attention to detail in the design is just amazing. There is something to do for everyone. I've been to this area 3 times before...More

    5  Thank Mikebmw123
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded January 31, 2014

    First of all, thank you so much for choosing Iberostar. Our main goal is to offer the best vacational experiences to our guests, and reading this kind of reviews make us feel extremely happy. We have taken note of your recommendations and we will pass...More

    Reviewed January 24, 2014

    This will be our 4th trip to an Iberostar resort. I have been to the Iberostar Grand Rose Hall twice and the Iberostar Rose Hall Suites once. This time we brought our kids who are 1.5 and 7 years old. We were at the resort...More

    8  Thank pieguy23
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded February 11, 2014

    Dear client, Thank you very much for your invaluable comments about our resort. We are glad to hear that you were pleased with the services provided at the hotel. Your kind comments are very much appreciated. They will be forwarded to the managers of the...More

    Reviewed January 22, 2014

    We stayed at the Iberostar Paraiso Maya for a week in January 2014. We had two kids with us, ages 11 & 9. We absolutely loved this resort. This is the first resort that we've stayed at that my husband has vocally endorsed it enough...More

    Review collected in partnership with Iberostar
    1  Thank Stuckwithsnow
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded February 11, 2014

    Dear guest, On behalf of the Iberostar Paraiso Maya staff and managers, we would like to thank you for choosing our resort for your vacation. We are grateful to know that you were satisfied with our services and amenities offered, and that you had a...More

    Reviewed January 22, 2014

    I spent 5 nights/6 days here with my husband, daughter and a friend. This is an excellent resort and the staff was very accommodating providing menus, instructions, conversation in both English and Spanish. Immigration was a less than welcoming experience. Toilets overflowed in the restrooms...More

    9  Thank angiebd
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded February 11, 2014

    Dear guest, Thank you for your kind feedback on our services. We are pleased to read that you had a special holiday. It was a pleasure to have been given the chance to serve you. It was encouraging to read that our service, facilities, our...More

    Reviewed January 22, 2014

    As seasoned Caribbean/Mexico travelers (2-3 trips/year) we had the delightful pleasure of experiencing Iberostar Maya last year. The capabilities of the staff and hospitality were exceptional. No other locations visited were equal to this resort. We plan on binging other couples along with us on...More

    1  Thank GDouglas2014
    Response from Quality manager I, Quality Manager at Iberostar Paraiso MayaResponded January 31, 2014

    Dear guest, Let us begin by extending our sincere appreciations to you for choosing our resort to spend your vacation and for taking the time to share your honest opinion of your stay with us. It is certainly a cause of satisfaction hearing that you...More

    Iberostar Grand Hotel Paraiso
    5,880 reviews
    #1 of 11 hotels in Playa Paraiso
     
    Valentin Imperial Maya
    11,861 reviews
    #1 of 1 hotels in Playa del Secreto
     
    Iberostar Paraiso Lindo
    6,029 reviews
    #5 of 11 hotels in Playa Paraiso
     
    Secrets Maroma Beach Riviera Cancun
    11,981 reviews
    #2 of 5 hotels in Playa Maroma
     
    About
    Awards & Recognition
    Travelers' Choice2017 Winner
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Room Service
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Beachfront
    • Free Internet
    • Free Parking
    • Bar/Lounge
    • Spa
    • Breakfast included
    • Hotel Amenities
    • Room Service
    • Business Center with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Shuttle Bus Service
    • Free Parking
    • Airport Transportation
    • Breakfast included
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Hot Tub
    • Tennis Court
    • Bar/Lounge
    • Spa
    • Golf course
    Details
    • Price range
    • $251 - $685 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #3 Luxury Hotel in Playa Paraiso
    • #3 Green Hotel in Playa Paraiso
    • #4 Top resorts Hotel in Playa Paraiso
    • #4 On the Beach Hotel in Playa Paraiso
    • #5 Romantic Hotel in Playa Paraiso
    • #5 Family Hotel in Playa Paraiso
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Accessible rooms
    • Number of rooms
    • 434
    • Reservation Options
    • TripAdvisor is proud to partner with Travelocity, Expedia, Booking.com, Orbitz, Hotels.com, Cancelon, TravelUp, Hotwire and Cheap Tickets so you can book your Iberostar Paraiso Maya reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Mexico >
    • Yucatan Peninsula >
    • Quintana Roo >
    • Riviera Maya >
    • Playa del Carmen >
    • Playa Paraiso
    • Also Known As
    • Iberostar Paraiso Maya Hotel Playa Paraiso ,
    • Iberostar Playa Paraiso ,
    • Iberostar Riviera Maya ,
    • Iberostar Hotel Paraiso Maya ,
    • Iberostar Maya ,
    • Iberostar Grand Paraiso ,
    • Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
    Add Photo Photos
    Traveler (4879)
    Pool & Beach (1243)
    Room & Suite (720)
    Dining (416)
    Hotel & Grounds (2889)
    Family and Play Areas (102)
    Bathroom (63)
    Business Center & Event Rooms (23)
    Nearby
    Sponsored by:
    Valentin Imperial Maya
    11,861 reviews
    1.16 miles away
     
    Iberostar Paraiso Lindo
    6,029 reviews
    .05 miles away
     
    Iberostar Grand Hotel Paraiso
    5,880 reviews
    .21 miles away
     
    Secrets Maroma Beach Riviera Cancun
    11,981 reviews
    1.49 miles away
     
    Nearby Restaurants
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    Tramonto
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    Nearby Attractions
    Iberostar Golf Club Playa Paraiso
    714 reviews
    .79 miles away
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    Ask a question
    Questions & Answers
    gmacpro
    August 17, 2017|
    Answer
    Response from Kelly C | Reviewed this property |
    I was there a week after the incident and the lobby bar was open.
    2
    Votes
    Katie B
    August 17, 2017|
    AnswerShow all 2 answers
    Response from jflores634 | Reviewed this property |
    I didn't request or need a crib, but there appeared to be storage rooms on the first floor that were open from time to time (probably from staff getting things from the storage room) and there were plenty of cribs and extra... More
    0
    Votes
    Amaeste
    August 16, 2017|
    AnswerShow all 2 answers
    Response from Kelly C | Reviewed this property |
    I don't remember seeing one. There is a pool with a b-ball hoop.
    0
    Votes
    Room Tips
    "High floor, less noisy"
    Read review
    "Higher rooms are quieter."
    Read review
    "I preferred the high floor (3rd) and away from the main pool."
    Read review
    "Building 63 was centrally located and close to the wave pool. Top floor room was nice and quiet."
    Read review
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