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Iberostar Paraiso Maya

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Iberostar Paraiso Maya
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4,215 Reviews from our TripAdvisor Community

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Showing 3,267: English reviews
Vancouver, Canada
Level Contributor
43 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed January 7, 2013

Has anyone written to you before to say that their vacation was perfect in every way? There was not one thing that we would have changed, or that went wrong! We had an unbelievably wonderful week! First of all the resort was beautiful & magically decorated for the festive season. The gardens & vegetation were lush & magnificent. The staff... More 

Helpful?
6 Thank JRogers70
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear Guest, Thank you for your kind review. We are pleased to hear that we provided you with all the elements to enjoy your vacation. We really appreciate your reviews and believe in working hard to ensure that we maintain the high standards set by our guests and exceed them day by day. We certainly look forward to having you... More 

Toronto, Canada
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed January 7, 2013

See Sept 15th for Part One of my review...I just ran out of space. The beach is beautiful whitish sand and turquoise water with waves all week, sometimes fun, sometimes battering, (hang on to your bikini!)...but still fun. Wear water shoes and look for where the most people are frolicking- that way you can avoid the many rocks in the... More 

Helpful?
2 Thank jillieDspiceTea
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for your recent review in which you commended our hotel, staff, food and entertainment! It is so nice to know that you had such a great time. Your endorsement of our Hotel means a lot to us. We hope that you will return soon so we can show you our usual warm Mexican hospitality and do... More 

Roswell, Georgia
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 7, 2013

WE were in the resort from Jan. 1-6, EVerything about it was just great. The only thing we wish would be better was to have a basketball court at the resort. IT is advertised but then when you go try to play it is on a tennis court and there are no basketballs. The food was excellent. WE liked the... More 

Helpful?
4 Thank amy o
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We are pleased to hear you and your family had a enjoyable vacation at our hotel. We aim to provide a relaxing environment with quality food and service and reviews like yours are very motivating. We look forward to seeing you again at our resort. Best regards, More 

Toronto, Canada
Level Contributor
25 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
4 of 5 stars Reviewed January 6, 2013

This is a wonderful resort for a family vacation. We traveled with 18 family members, ages 13 to 50+, and there is something for everyone. The beach is beautiful...gorgeous white sand and nice for a long walk. The resort is quite large, but once you get your bearings it it easy to get around. The food was really good, and... More 

Helpful?
4 Thank Lakeshore566
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We are honoured to have provided you with a wonderful holiday. Your words have been inspiring and motivational and they make us continue working hard to exceed our guests expectations. We are looking forward to serving you in your next visit to our hotel. Best regards, More 

NJ
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 stars Reviewed January 2, 2013

Went here Dec, 20 to Dec 27th. While there are many good things about the property, there are definetly things that could be made much better. Somehow this place is labeled a 5 star resort. It is not even close. I have stayed at many all inclusives and most were nicer than here. While the grounds are nice, the food... More 

Helpful?
8 Thank adwetravel
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear Guest, We would like to thank you for taking the time to send us your comments on your experience at our resort. We are thankful for your constructive feedback which helps a lot to keep working on our weaknesses and strengths and rest assured we will take your comments in consideration for future improvements in our hotel. We hope... More 

Illinois, United States
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed January 2, 2013

The Iberostar Paraiso Maya is a beautiful resort, level 3 of 4 Iberostars located side-by-side. This is the third level as far as luxury. The Lindo and the Paraiso Maya are separated by the pools. The Paraiso Maya has larger rooms. Each level is allowed to utilized the lower levels restaurants and amenities. Minus 2 cocktail waitresses who did not... More 

Helpful?
1 Thank MidnightMoonlight
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear Guest, Please allow us to express our sincere appreciations not only for choosing Iberostar Paraiso Maya, but also for taking the time to share with us and the rest of the online community your opinion of your stay at our lovely resort. We are very sorry to read that you were not able to relax during your vacation due... More 

Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed January 2, 2013

Quick Summary: The Iberostar Paraiso Maya hotel has food handling standards so low they admitted to me that they have no idea how our food got contaminated with nut allergens. As a result, my son had an extreme allergic reaction at their restaurant and the Iberostar Paraiso Maya refused to pay the bill to treat him. Long Story: We specifically... More 

Helpful?
7 Thank Asumba
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all we would like to apologize for the situation happened at the Iberostar Paraiso Maya. We do have high standards in hygiene and quality control, as well many guest with different types of allergies that had stay in our hotel without having any problem. The clients that arrive at the hotel with allergies normally contact us... More 

Washington DC, District of Columbia
Level Contributor
74 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 stars Reviewed January 2, 2013

This resort is just immense. The Lindo is one of five resorts that run parallel to one another -- one side of each faces the beach and the rest runs in a strip inland. The Lindo and Maya share a set of pools and restaurants as do the Beach and Del Mar. There are also parallel sets of activities running... More 

Helpful?
10 Thank mskrisanda
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We greatly appreciate your comments about our property. We are always trying to improve our services and try to give each of our clients a unique experience at our hotel, thats is why your coments about our resort are so important; the positive and the ones that can improve. We would also ike to inform you that your... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed January 1, 2013

This was our first trip to Mexico and first all inclusive package. We all (5 adults and 3 kids age 11, 12,15) had a great time. the hotel was clean, well staffed and had everything that we needed. Would definatelty go back again.

Helpful?
5 Thank Mntnstlhead
IberostarMexico, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear Guest, On behalf of the management and staff at Iberostar Paraiso Maya, thank you very much for your kind feedback about your experience with us. It would be an honor to be able to serve you in the near future and as such, we look forward to seeing you again at Iberostar. Kind regards, More 

Madison, Wisconsin, United States
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed December 31, 2012

We stayed at this resort at the advice of our travel agent who had also stayed several times. We were on an extended family trip for a 50th wedding anniversary - 7 adults and 5 kids ages 8-18. We were very pleased with the central location of our building (#63), the cleanliness of the resort in general, the friendliness of... More 

Helpful?
4 Thank Renee276
IberostarMexico, QUALITY MANAGER at Iberostar Paraiso Maya, responded to this review

Dear guest, We would like to thank you for your review. We are glad to hear we provided the vacaction you expected and are confident you will return to our hotel in the future. Best regards Quality Manager Iberostar Mexico More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Business Center with Internet Access
Official Description (provided by the hotel)
Located directly on the beautiful beach ofPlaya Paraiso" (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Pto Juarez km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $260 - $500 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
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