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Iberostar Paraiso Maya

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Iberostar Paraiso Maya
Iberostar Paraiso Maya
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4,676 Reviews from our TripAdvisor Community

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Showing 3,598: English reviews
Gaylord, Michigan
Reviewed April 9, 2014

Arrive 3/29 and room was ready and as requested. Bldg 61, 3rd floor. We found the resort to be beautiful. Grounds are well maintained and staff is very attentive. I agree the basic buffet food is a bit limited in the presentation but with a little bit of creativity you can make just about anything. My lunch favorite was chicken...

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Helpful?
2Thank LOVEMEXICO66
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the General Manager at IBEROSTAR Paraiso Maya, please allow us to express our genuine gratitude not only for choosing our resort for your Caribbean experience, but also for the time you have taken to share the review of your experience on Trip advisor. We are extremely proud to understand from your comments that you had...

Dubuque, Iowa
Reviewed April 8, 2014

This is my first time staying at Iberostar resorts. My wife and I brought our 2 kids (ages 9 and 13) and were also joined by my parents and my brother and his wife. Overall I thought the resort was very nice and I everyone had a great time. I see a lot of people complaining about different facets of...

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6Thank SpacklerC
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Let us begin by extending our sincere appreciations to you for choosing our resort to spend your vacation and for taking the time to share with us and the rest of the online community, your honest opinion of your stay with us. We are pleased to read you and your family had such a great stay and that...

Detroit, Michigan
Reviewed April 7, 2014

My experience was very similar to the recent others listed, but I had so many problems on my vacation, that my family WILL NEVER try Iberostar again. From the raised prices that the front desk surprised us with to the non-authentic food that was literally worse than McDonald's and Taco Bell, I cannot fathum how anyone would rate this hotel...

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Helpful?
2Thank melissaptraveler
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Paraiso Maya for your most recent vacation and for taking the time to write down your review on how your holiday went at our resort. Please let us mention that all of our guests’ comments are our priority as they are very helpful for us in order to provide a better service. We...

Atlanta, Georgia
Reviewed April 7, 2014

The resort is absolutely beautiful, with many amenities and things to do and see. However, the service is not even remotely commensurate to the facilities offered. In most cases, the staff was kind, but not usually very helpful, as they seemed to be reciting some kind of canned response, rather than using good judgement related to a specific issue at...

Review collected in partnership with Iberostar
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Helpful?
3Thank bipfamily
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear Guest, On behalf the Management and all the staff of the IBEROSTAR Paraiso Maya, we would like to express our most sincere apologies for any dissatisfaction occurred during your stay with us. We are very sorry that you and your family left with a bad impression of our service; our guests and their wellbeing is our priority, so it...

Kettering, United Kingdom
Reviewed April 7, 2014

This was our fifth visit to this hotel and as always the service was excellent. Our stay started with being welcomed home by Luis at the bar. We only ate dinner in the speciality restaurants, as always nothing was too much trouble for Eduardo. The waiting staff in the steak house and seafood restaurants were always happy to help. We...

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Helpful?
1Thank amanda s
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Please allow us to express our sincere appreciations not only for choosing our resort to spend your vacations with us, but also for taking the time to send your comments about your holiday at IBEROSTAR. Our main goal is to offer the best holiday experiences to our guests, and to read this kind of reviews make us feel...

Chicago, Illinois
Reviewed April 6, 2014

I will keep this short and sweet: This is a spacious property with beautiful landscaping. It is ruined with hostile service and awful food. Prior to my arrival, I read multiple reviews. I anticipated difficulty making dinner reservations. I did not realize that the dedicated concierges (one in each building) were barriers to the resources of the hotel and not...

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Helpful?
6Thank LaSherm16
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all we deeply regret you have had a bad experience during your stay. We are sorry you were not satisfied with the staff service. At IBEROSTAR we continuously organize training sessions for all staff; each department has a trainer that is continuously training and supervising. Please rest assured we will look into this matter and verify...

St. Charles, moMissouri, USA
Reviewed April 5, 2014

Shame on Iberostar!, I thought Iberostar hotels were on the high end of quality, but we were greatly disappointed. Not only did my 18 month old grand-daughter get food poisoning and ended up at the hospital, but 3 others of our party of 7 got sick. Our biggest complaint, without a doubt was the food. Even those who didn't get...

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Helpful?
4Thank Deb S
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We truly regret to know that we did not meet your expectations. Please be sure this is not the kind of image we wish to give our guests or neither the quality of the service we aim to provide. We are really concerned with your comments, you can be certain we are looking into every aspect with the...

Plymouth, MN
Reviewed April 5, 2014

My family of four (with a 17 and 15 yr old) just returned from eight days at the Maya. This was our eighth trip to the Riviera Maya area. We've been to other family and adults only all inclusives. First thing, you cannot compare this to a Secrets or an Excellence resort - it is entirely different. If you are...

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Helpful?
2Thank PlymouthRock
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all, we would like to thank you for choosing the IBEROSTAR Paraiso Maya for your vacation destination. We are happy to know that you enjoyed your vacation with us and that you were able to take advantage of the activities as well as the other facilities offered at our resort. We will take in to consideration...

Stillwater, Minnesota, United States
Reviewed April 3, 2014

My husband and I go to Mexico at least twice each year and have for nearly 20 years. We walked the Maya before the property was complete. He booked this trip and we were very excited about staying there but the disappointments began almost immediately. The property is beautifully maintained and very impressive when entering. We had to wait for...

Review collected in partnership with Iberostar
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2Thank Kim S
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We sincerely regret to read about the circumstances mentioned that have affected your vacation experience and your perception of our hotel. We are sorry to read that we did not meet your expectations with respect to our food; we try to offer many options for our guests, we have 7 options of restaurants a la carte: Mexican, Cajun,...

Chicago
Reviewed April 2, 2014

This rating is really a 2.5 rather than a 3. Spent a week here with my family (2 teenagers) for Spring Break via Apply Vacations. We had very modest expectations and yet this mega resort failed to make a strong impression in any respect. Weather was typical Mexico great, as was the beach except when too windy (50% of the...

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3Thank kgems1
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all let us thank you for choosing us to spend your vacation in Mexico. Our goal at IBEROSTAR is to provide our guests a very pleasant stay, through our top quality services. We are very sorry to read we were not able to exceed your expectations. As for our culinary offering, our Executive Chef works very...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $280 - $609 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#2 Green Hotel in Playa Paraiso
#3 Luxury Hotel in Playa Paraiso
#4 On the Beach Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Paraiso Maya staff and other travelers.
658 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Depends... we chose in between Main hall and beach with no regrets.”
 of 5 bubbles Go_Megg, yesterday | Read review
“Getting a room by the pool was key.”
 of 5 bubbles 288bradf, yesterday | Read review
“building 66 was quiet and closer to front desk, kids center and 2 restaurants.”
 of 5 bubbles mountainvacation, 2 days ago | Read review
“If you want to be close to the ocean, try and get building 60. The higher the number the further from the ocean, but close to the pool.”
 of 5 bubbles zo6karen, 1 week ago | Read review
“Building 61 and 61.”
 of 5 bubbles kimlT3977UP, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question