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Iberostar Paraiso Maya

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Iberostar Paraiso Maya
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4,297 Reviews from our TripAdvisor Community

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Showing 3,327: English reviews
Buzzards Bay, Massachusetts
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 9, 2013

My fiance' and I just returned from our 5 night stay at the Iberostar Paraiso Maya. Overall we thought the resort was great. This was my fiance's first time at an all inclusive and it didn't disappoint. We would definitely plan another trip to Iberostar. Tips: The rooms at the Maya are very spacious, but you can save money and... More 

Helpful?
2 Thank True_Love_LD
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We are very happy to understand from your comments that you have had a memorable experience at our resort and that you were satisfied with several aspects of our services. Thank you for highlighting our delicious food in our restaurants and buffet; and all our facilities in general. On the other hand; at the buffet area, efforts are... More 

chicago
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 9, 2013

My boyfriend and I truly enjoyed our third trip to the Paraiso Maya, October 28 – October 5th. Everything was just as wonderful as we remembered. When we arrived at the hotel we did not see our favorite bellman, Osvaldo, but after we were quickly checked in we went to the bellhop station to gather our bags and get a... More 

Helpful?
1 Thank lclChicago
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear customer, Thank you for giving us the absolute privilege of being your hosts once again by choosing Iberostar Paraiso Maya for your most recent vacation. Your comments regarding the kindness and effectiveness of our staff will encourage our team. We will pass your lovely comments onto you bellman Mr. Osvaldo, we are sure he will be very happy to... More 

Windsor, Pennsylvania
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 8, 2013

TWO VACATIONS IN ONE!! My husband and I recently returned from vacation to Riviera Maya and Cancun. We were concerned that we might get bored of staying at the same resort for 7 nights, so at the suggestion of our travel agents, Sue and Gary from Pan World Travel, we spent 4 nights at the Iberostar Paraiso Maya near Playa... More 

Helpful?
1 Thank Susan E
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Let us begin by thanking you for choosing to vacation at our lovely resort and of course for taking the time to send us your comments about your experience. We are very happy to know that you and your family had a memorable experience at our hotel and are pleased to know that you were amazed with our... More 

west midlands
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed November 6, 2013

We have today (06 Nov 2013) returned from Iberostar Playa Paraisio Maya Nr Cancum, Mexico. We have had a wonderful and relaxing stay. The entertainment was by far the best we have seen and the Entertainment Team (William and his crew) work tirelessly to bring some great shows and daytime activities. The girls in the Miniclub entertained our Children for... More 

Review collected in partnership with Iberostar

Helpful?
Thank smilersu
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Many thanks for choosing to be valued guests of our property, Iberostar Paraiso Maya. In addition, we are most definitely grateful for the time you have taken to write a review for Trip Advisor. We are extremely proud to understand from your comments that you have had a memorable experience at our hotel and truly appreciate your special... More 

Calgary, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed November 5, 2013

This was our third time at this Iberostar property, first in 2005, then 2010. We have stayed at the Maya, the Lindo and the Grand. My husband and I like Iberostar, their resorts are very well-run. Our check-in was seamless, as usual. The resort seemed fairly quiet, no issues getting loungers or reservations for the a la carte restaurants. I... More 

Helpful?
Thank beadssusan
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear customer, On behalf of all our staff members we would like to thank you for choosing to stay once again at our lovely resort, Iberostar Paraiso Maya. We would also like to express our gratitude for the time you have taken to share your opinion of your stay at our resort. Concerning our culinary offer, we are sorry we... More 

Aspen, Colorado, USA
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 31, 2013

We had a nice trip...despite rain on 5 of 6 nights that we stayed. However, I would suggest that you find out if all restaurants on property are open when you plan to travel. During our stay (end of october) they had the restaruants only open on certain nights...which meant we didn't have a lot of flexibility. We were dissappointed... More 

Review collected in partnership with Iberostar

Helpful?
3 Thank mountainfamily2
Dallas
Level Contributor
16 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed October 30, 2013

What a wonderful vacation resort, nothing short of magnificent. We chose the Iberostar Paraiso Maya for the location,rating and children's activitiy program. We were completely satisfied with the beauty, cleanliness, attentive staff and fantastic children's program and activities and personnel. We were greeted by Hector, and our request for a connecting room, in bulding 61 was granted. We were upgraded... More 

Helpful?
2 Thank BETTY4610
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear customer, We would like to thank you for your invaluable feedback. We are really glad to know you are coming back to our resort and appreciate you sharing your opinion with other travelers. Thank you very much for all the positive points you mentioned. Your comments about the friendliness of our staff motivate us to provide an even better... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed October 30, 2013 via mobile

This was our first trip to an iberostar. My wife and I have stayed at now hotels, secrets, gran Bahia principe, dreams, and now iberostar ( at least in Mexico anyways). So I am basing my review on past experiences at the other resorts up and down the coast over the last several years and this is our eighth time... More 

Helpful?
3 Thank Michael P
Cleveland, Ohio
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 stars Reviewed October 30, 2013 via mobile

compared to other resorts here, this one is average. we reported three times the t.v. in our room didn't work, but it was never fixed in the 7 days we were here. the food is average, above if you don't mind eating the same thing every day for three meals per. the bakery is one of the things they get... More 

Helpful?
1 Thank site-c-r1
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Please allow us to express our sincere appreciations for not only choosing our resort to spend your vacations with us, but also for taking the time to send your comments and your opinion of your holiday at Iberostar. We are sorry you were dissatisfied with your accommodations. Our maintenance department works on a maintenance roll throughout the year.... More 

Level Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 stars Reviewed October 29, 2013

I've been to two other Iberostar resorts, and I must say my wife and I were a little bit let down on our recent trip. Ill keep it very simple: Pros: -Once again the Iberostar staff (waiters, bartenders, house keeping, bus boys). They really do deserve a five star, and I dont want to take anything away from the work... More 

Helpful?
Thank Jimmyboy84
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear client, Thank you very much for the feedback you have shared with us and fellow travelers. Your comments are very helpful to us in evaluating our service. We are glad you enjoyed our service and facilities. It was a pleasure to have been given the chance to serve you and very encouraging hearing that our service and various staff... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach ofPlaya Paraiso" (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $254 - $648 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
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