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Iberostar Paraiso Maya

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Iberostar Paraiso Maya
Iberostar Paraiso Maya
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4,338 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Paraiso Maya
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Showing 3,356: English reviews
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I chose this hotel out of the other 4 why ? because of its beautiful decoration. The customer Service was excellent. Having a concierge for your room is very helpful. As soon as we arrived she helped us with the restaurants reservations. The buffet is okay. The restaurants with reservations are much better. The beach is calmed and clean. Another... More 

Helpful?
6 Thank Jaz A
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for such a nice review, your kind works about the apple party and excellent customer service gives us more motivation than you can imagine. Thanks for being such a special part of the IBEROSTAR family. We look forward to welcoming you back to IBEROSTAR. Best regards, Quality Manager IBEROSTAR Mexico More 

Brooklyn, New York
2 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We visited the Iberostar Paraiso Maya and found it to be an amazing vacation spot. The property is immaculate and food wonderful. There is something there for everyone. As a guest of the Maya, you have access to all the ammenities at the Lindo, del Mar and Beach. The place is gigantic and that, perhaps is one of the downfalls-... More 

Helpful?
4 Thank Rose G
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all, we would like to thank you for having stayed with us at IBEROSTAR Paraiso Maya. It is great to know you enjoyed the food, activities and shows of our animation department but especially the service received from our staff. We are pleased to know that you are already planning to return to IBEROSTAR. Kind regards,... More 

Heusenstamm, Germany
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We spent 2 weeks there to go scuba diving an to relax. Even though the whole complex is very big (5 hotels in total), you will always find a quiet corner. The food in all the different specialty restaurants was very good, the service great. We especially liked the daily yoga classes with the yoga teacher Oscar. That made our... More 

Helpful?
4 Thank SaSa1312
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you very much for your nice words about your vacation at IBEROSTAR Paraiso Maya. We are really glad to know that our facilities have surpassed your expectation and provided you with the dream vacation that you were looking for. It is your delightful experience that serves as motivation to continue providing our guests with excellence in service.... More 

Hollis, New York
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We have tried several hotels in the past, Moon Palace, Sandos Caracol, Paradisus, and Iberostar. So far for the whole family this was the best. Lots of activities, fantastic entertainment and activities crew. Food very good. Excellent people and great environment. Nightly shows needs improvement, lacking. Highly recommended for families.

Helpful?
3 Thank Ileana V
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all, thank you for taking the time to share with us your comments about your recent holidays at our resort Paraiso Maya. We are happy to hear that you enjoyed the a la carte restaurants, entertainment activities and more, all our staff works hard to do the best to satisfy all guests’ expectations. We hope to... More 

Topeka, Kansas
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We just got back from our 7-day stay at the Iberostar Paraiso Maya. My wife and my two children 14 and 17. We had the best vacation our family has ever taken! The resort was beautiful, and well maintained. The rooms were amazing and having the adjoining rooms with the Junior Family Suite was great! The food was out of... More 

Helpful?
5 Thank bryan3261
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all, thank you for taking the time to share with us your comments about your recent holidays at our resort Paraiso Maya. We are happy to hear that you enjoyed the a la carte restaurants, entertainment activities and more, all our staff works hard to do the best to satisfy all guests’ expectations. We hope to... More 

Littleton, Colorado
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

We stayed Aug 6 -12 and had a fantastic family vacation. Kids aged 7 & 5 loved wave pool and lazy river. They participated in the nightly shows and had the time of their lives. Building 63 was in the middle of the resort, would stay in same building again. No problems getting reservations, plenty of pool chairs available at... More 

Helpful?
4 Thank Ryan M
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you so much for taking the time to write such a nice review of your experience at our premises, we are sure your description of our sites will be a great help for future travelers when choosing their next travel destination. It is great to read that your kids loved the wave pool and lazy river and... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago via mobile

Great family vacation! All you could want for a summer vacation with a wide age range of kid activities for a week. Kids club amazing! Staff from the front desk to the beach pleasant and attentive. The resort is large and beautiful ! Dive shop helpful and great to work with.

Helpful?
1 Thank Dana K
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for taking the time to post a review of your recent stay at IBEROSTAR Paraiso Maya. We take pride in creating a relaxing atmosphere and we are so happy to read that your stay was enjoyable. Furthermore, we are really happy to read you liked the kids club and the service of our staff. We look... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We absolutely loved the Iberostar Paraiso Maya. This was our 13th stay at an Iberostar property, first time to the Maya. The service level was top notch, from the ease of check in, concierge in each building, bar staff, housekeeping, security, and entertainment team. Our family of 4 (2 adults and 2 children - ages 7 & 11) loved everything... More 

Helpful?
4 Thank Jessica M
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you very much for your review and for mentioning so many positive elements you have experienced at our hotel. All our staff is pleased to know you enjoyed our personalized service, and culinary choices. Likewise, we appreciate your kind words and recommendations; we will take your feedback into account when creating strategies that will help us achieve... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I had a fantastic time at Paraiso Maya. We booked our first 2 reservations the Saturday before our arrival through our travel agent. We were greeted with frozen drinks that were delicious yet a tad bit sweet. I requested building 61 since it was closer to the pool as seen in other reviews. It was right behind our building. We... More 

Helpful?
2 Thank Danielle B
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, At IBEROSTAR Paraiso Maya we strive to anticipate our guests’ needs and it is wonderful to know that this made your vacation a truly unique experience. Thank you very much for your comments regarding our beautiful facilities, great food, beach and service. It is always a great source of motivation knowing that our guests had a great time... More 

Miami Beach, Florida
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

We stayed at Iberostar Paraiso Maya with 2 toddlers. We had a great time. Service was good and overall the value was OK. The hotel offers many activities including catamarans, kayaks, archery, rifle shooting, and bicicle tours within the property (note that you cannot ride by yourself, which I would have liked to do) This Iberostar property includes 5 hotels... More 

Helpful?
3 Thank USGuest
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, All our staff would like to thank you for sharing your feedback regarding your recent stay at IBEROSTAR Paraiso Maya. Thank you for remarking the positive sides of your stay as. It is great to read that you liked the paella party and the entertainment activities. If you decide to give us the honor of returning, we would... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $281 - $687 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
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