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Iberostar Paraiso Maya

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Iberostar Paraiso Maya
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4,473 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Paraiso Maya
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Showing 3,438: English reviews
Reviewed 1 week ago via mobile

We visited Iberostar Paraiso Maya The first time in November 2015, just me, my wife, and our three kids. The grounds, the whole atmosphere was incredible. We loved it so much that we decided to come back again in 2016 for Thanksgiving week. Our immediate family consisting of my parents, my brother and his wife, my other sister-in-law and five...

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Helpful?
Thank Andrew G
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you so much for taking the time to share your comments regarding your second visit to IBEROSTAR Paraiso Maya. We are truly delighted to hear that one member of our staff made your trip even more memorable. Be sure that we will congratulate Charly for his outstanding job. Please rest assured that all your observations about concierge...

Boston, Massachusetts
Reviewed 1 week ago

Just returned from a week over Thanksgiving. According to the check in desk they were 90% full but it was never a problem finding a spot on the beach. We are a family of four, with two teenagers. We stayed in building 61 with a pool view. Nice and close to the beach and one of the Maya restaurants. We...

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Helpful?
1Thank Jeff C
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the staff and Management of IBEROSTAR Paraiso Maya, we would like to thank you for your kind review and 3rd visit to the IBEROSTAR Playa Paraiso complex. It is nice to read you had an amazing time with us. Thank you for the kind words about our entertainment staff specially Rico! We will be looking...

Commack, New York, United States
Reviewed 1 week ago via mobile

I can't say enough about this place. My family had the best time here. The "STAR FRIENDS" were incredible. CHARLIE, RICO, ANDREA and crew made our trip extra special. They are amazing. We will be back!

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Helpful?
2Thank GalluzzoFamily
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We are happy to read you had an incredible getaway and moreover we are pleased to know we did not disappointed you and we could succeed all your holidays expectations. It is great to read that you enjoyed the entertainment activities and the attentions provided by all the Star Friends. We will be looking forward to welcoming you...

Overland Park, Kansas
Reviewed 1 week ago

The resort exceeded our expectations. The food, the extraordinary service by employees especially our building concierge (Julie Gonzalez) was excellent and went beyond our requests to assure that our stay was exceptional. The resort was immaculately clean in all areas, the pool, the beach, the facilities we used. Julie Gonzalez checked on us daily to be sure we had everything...

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Helpful?
1Thank antmar5864
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you very much for taking the time to share your experience with us. We are glad to know that you had a nice time and that our staff was able to make your stay an enjoyable experience. We are glad to hear that we exceeded your expectations regarding the customer service as that is our main goal....

Reviewed 1 week ago via mobile

This is the best vacation ever! The staff was friendly and helpful! The staff works hard from sun up to sun down keeping the resort and beach arra clean. The Entertainment Team 2016 was incredible. ..so sweet and very talented group! The nightly shows were amazing and we went to all of them! The Perfect Couple and Circus was our...

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2Thank traceysD4401CV
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for share this great comment regarding your stay at IBEROSTAR Paraiso Maya. We are excited to read your positive comments that make us grow up in our outstanding service and warmness that make us different. All the Star Friends sends regards hoping to welcome you again. Warm regards, Quality Manager IBEROSTAR Mexico

Oshawa
Reviewed 1 week ago via mobile

This is a very large resort. There are 3 resorts under this one property. Maya, Lindo and the Grand. The Grand is adults only and is a knock your socks off resort. I will come back with my hubby some time to this one but this was a family vacation so we stayed at Maya in block 61 which was...

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1Thank Foodlvr88
Toronto, Canada
Reviewed 1 week ago

This was my third visit to Iberostar Paraiso Maya. I had been once with a group of friends when single, and once with my wife and first daughter, who was 2 years old at the time. I have also stayed at the next door resort (Lindo) on two occasions. We visited this time as a family of four including our...

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Helpful?
5Thank Andrew M
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Paraiso Maya for the third time as your getaway destination; we are also grateful for the time you took to share with us and other travelers, your opinion about your holiday at our resort. It is very rewarding to hear that your children had an excellent time with the Kids Club staff; it...

Waterford, Michigan
Reviewed 1 week ago

We had a great, and relaxing time at the accommodations. Room was great, service was splendid. People were friendly. Have a couple of things that were troublesome: Furniture being moved made very loud noise on the hard surface floors. There was a whistling sound that continued off and on at inconsistant times. My wife says it may have been tied...

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Helpful?
Thank ButchRunyon
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the staff at IBEROSTAR Paraiso Maya, we would like to thank you for your preference by choosing us to spend your vacations in Riviera Maya. It was a pleasure to host you and to read that you enjoyed the drinks prepared by Johnny and Artemio at the bar. Your kind words regarding our friendly and...

Reviewed 2 weeks ago via mobile

First time at this resort it was very very nice it looks like you're in paradise. The staff is very friendly always smiling always saying hello. Very very clean rooms ,A very very clean resort. I highly recommend this resort very very much.

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Helpful?
1Thank Mari H
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for your kind feedback of our services. We are pleased to read that you had such a special holiday and thrilled to know that you were satisfied with the services and amenities offered at our resort. Thank you so much for all your kind compliments about IBEROSTAR. It would our pleasure to host you back; it...

Cambridge, Canada
Reviewed 2 weeks ago

Honesty this place is amazing, do not hesitate to book. I will try and summarize our experience. Check-in - was fast, room was not ready but we arrived at 11am, they gave us an upgrade to a family suite which was great as we travelled with 2 small kids and grandparents Room - lovely room, King size bed and ample...

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3Thank KMattice
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, We would like to express our sincere gratitude for choosing our brand to spend your holidays and taking the time to share your experience with us and the rest of the online community on TripAdvisor. We are happy to know that you enjoyed our outstanding gastronomy and moreover that your children had a memorable time with the Star...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $278 - $705 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#3 Green Hotel in Playa Paraiso
#4 Luxury Hotel in Playa Paraiso
#5 On the Beach Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 Top resorts Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Paraiso Maya staff and other travelers.
557 questions
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Questions? Get answers from Iberostar Paraiso Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“No elevators so stay on ground level rooms.”
 of 5 bubbles beach658, 3 days ago | Read review
“we stayed on third floor with great view but heard of a lot of complaints from guests on the first floor of views of walls, dirt and noise.”
 of 5 bubbles kalbe628, 1 week ago | Read review
“Building 61 worked great for us”
 of 5 bubbles 964jeffc, 1 week ago | Read review
“Request first floor for easy access for families”
 of 5 bubbles antmar5864, 1 week ago | Read review
“I would stay in Building 60 or 61”
 of 5 bubbles SandraD442, 2 weeks ago | Read review
5 of 5
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