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Iberostar Paraiso Maya

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Iberostar Paraiso Maya
Iberostar Paraiso Maya
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4,673 Reviews from our TripAdvisor Community

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There are newer reviews for Iberostar Paraiso Maya
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Showing 3,595: English reviews
Reviewed 1 week ago via mobile

Beautiful location and spacious rooms. Food is below average and primarily buffet even for the reservation only restaurants. All buffets were same. I gave a 4 for service. We upgraded but did not receive certain amenities although promised. They will provide beer after beer but not Red Bull. We don't drink anymore so felt cheated by having to buy Red...

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Thank Robin C
Kalamazoo, Michigan, United States
Reviewed 1 week ago

We were there on a five night spring break vacation. The property is very attractive, as was our room (a Junior Family Suite). Also the pool area and the beach are very nice and makes for a relaxing environment. However, the food is just not very good. The breakfast buffet was good but the rest was pedestrian at best. We...

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3Thank Chuckaluck66
Missouri
Reviewed 1 week ago

The grounds were marvelous and the rooms clean. The only negative was the fooD. We ate at every restaurant and All were just ok. If they fix it, I'd return, if not, I won't ever return. Made three trip less enjoyable.

Review collected in partnership with Iberostar
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Thank Rwfeltz
Peterborough & the Kawarthas, Canada
Reviewed 1 week ago

We had a great time, room size and location was excellent, a la carte restaurants.... great food, chef came to visit our table to make sure our special needs were taken care off. Yoga Morning and evening classes were the best, Zumba classes were amazing. Very knowledgeable instructors ( hats off to Francesco, Luis, Ettore, Adriana & Uziel) They all...

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Thank surbhi2017
Pittsburgh, Pennsylvania
Reviewed 1 week ago

This was our second trip to the Iberostar Paraiso Maya. This time we went for 10 days. As before, the staff was very friendly, pleasant, courteous, efficient and helpful. I haven't a bad word for the treatment we received from anyone on the staff. They bent over backwards to be helpful. The food very good and plentiful. Due to circumstances...

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3Thank RTA4723JEA
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you so much for choosing once again IBEROSTAR Paraiso Maya to spent your recent vacations. It is really nice to read that you truly enjoyed all the hotel facilities such as the lazy river, the pools, the gardens and the efficient guest service. We are sure that we will see you back soon for another great vacations...

Ottawa, Canada
Reviewed 1 week ago

Resort, room and pool very clean. Enjoy our private pool (room 6309). Staff very pleasant and always there to help. Enjoy immensely the concierge kiosque to book our restaurants or to ask informations. Food was good but often at the buffet restaurants it was cold. A lot of weeds in the ocean. Would have appreciate more music around the pools....

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1Thank 643mo
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for writing about your vacations at IBEROSTAR Paraiso Maya. It is a truly pleasure to know that you had a great time with us and to read that you loved your room, the pools and the service provided by the concierge team. It will be a pleasure to welcoming you back soon. Kind regards, Quality Manager...

Canada
Reviewed 1 week ago

My daughters and I had a lovely stay at this hotel. It is well kept and clean apart from the natural weeds that are washed on the beach. We loved the pools as they are clean and large. The a la carte restaurants are a pleasant change from the buffets and are very good.. We liked the fast food stand...

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1Thank marielle_11
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all, we want to thank you for choosing us for your recent vacations. We want to thank you for your nice feedback about the pools, the a la carte restaurants and the Spa. It is really gratifying to read that your daughter loved the different hotel facilities. On the other hand, we are sorry to read...

Salem, New Hampshire
Reviewed 1 week ago

Had a presidential junior suite that was very nice. But the food was not good, the walking got overwhelming, the pool was ok and the beach was ok. The ocean on their part of the beach was very rough and sea weedy. I would not return.

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Thank Amy P
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for sharing your feedback about your stay at IBEROSTAR Paraiso Maya. We are really sorry to know that we did not overcome your expectations and we want to apologize for it. Our main goal is to assure that all our guests will have the best vacations providing the best service with the best facilities; we hope...

Reviewed 2 weeks ago

Upgraded to the Grand, but had some meals here. The breakfast buffet is very good. It may not offer the amenities of the Grand, but that is what you pay for with the Grand. We loved the European food like cheeses and meats, along with the usual American fare. The Gourmet A La Carte was excellent. My wife and I...

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2Thank Brandon B
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the entire team of IBEROSTAR Paraiso Maya we would like to thank you for sharing your vacation experience at the hotel. We feel glad to read your nice comments about your stay with us, we will share your feedback with our Executive Chef to keep working hard and providing the best food with the best...

Toronto, Canada
Reviewed 2 weeks ago

My family and I just returned from a 2 week stay at the Iberostar Paraiso Maya in Mexico. We have travelled extensively throughout Mexico and the Caribbean staying at several Iberostar Hotels and let me tell you your stay at the Paraiso Maya will not be disappointing. This is a class A resort that is well run from the top...

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6Thank Nick T
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the entire team of IBEROSTAR Paraiso Maya we want to thank you for your nice comments about your vacations at the hotel. To read that the service provided by all the staff starting with our Manager hotel Adriane and ending with our other partners like Irma and Ricardo, is the best motivation to keep working...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $271 - $608 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#2 Green Hotel in Playa Paraiso
#3 Luxury Hotel in Playa Paraiso
#4 On the Beach Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Paraiso Maya staff and other travelers.
657 questions
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“building 66 was quiet and closer to front desk, kids center and 2 restaurants.”
 of 5 bubbles mountainvacation, yesterday | Read review
“If you want to be close to the ocean, try and get building 60. The higher the number the further from the ocean, but close to the pool.”
 of 5 bubbles zo6karen, 6 days ago | Read review
“Building 61 and 61.”
 of 5 bubbles kimlT3977UP, 1 week ago | Read review
“Suites in buildings closer to the ocean are best location”
 of 5 bubbles 284JeffM, 1 week ago | Read review
“Building 64 between beach and restaurant, near pools, private balcony no beach view”
 of 5 bubbles surbhi2017, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question