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Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico
Lowest prices for your stay
Hotel direct offer!10% Off
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$689
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Free cancellation until 10/06/22
SuperTravel
$378
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Free cancellation until 10/04/22
Iberostar.com$592
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 12/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Selection Paraiso Maya Suites
Updated 12/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 14 hotels in Playa Paraiso
Location
4.4
Cleanliness
4.6
Service
4.5
Value
4.2
GreenLeaders Gold level
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, upgraded amenities. Dining at different resturants at the complex.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Lazy river
Pool / beach towels
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Game room
Golf course
Snorkeling
Tennis court
Water park
Aerobics
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:10% Off
7979Reviews1367Q+A100Room tips
Traveler rating
  • 4,998
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  • 193
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Popular mentions
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Most Recent
Tracey H wrote a review Sep 2022
1 contribution
Irving provided fantastic service and the food was delicious. I had the prime ribeye, a huge cut of beef and tender and delicious. My wife had the New York Sirloin, also delicious. Everything was terrific down to desert.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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USMCsilver wrote a review Jul 2021
Camden, South Carolina28 contributions20 helpful votes
Hotel's Favorite
This is our 2nd time at this resort. We were here in 2019, and were supposed to return in 2020, but COVID happened. Some things here are not open, like most of the mall, and some of the restaurants have different hours. But we're understanding and happy to have the opportunity to return. Irving, at La Marina (breakfast) and the steakhouse (dinner) is one of the nicest, and most helpful people at the resort. We also got acquainted with German (Herman in English) who manages the Maya restaurant down by the pool. He's awesome, too! We love the resort and all the great people!
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from member_full_name, owner_reg_popup18_159b at Iberostar Selection Paraiso Maya Suites
Responded Jul 15, 2021
Dear guest, First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Selection Paraiso Maya Suites and we want to thank you for sharing your experience with others. Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees have left a wonderful impression on you. Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel. Best Regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Joy W wrote a review Sep 2022
1 contribution
We spent the most time here!! Rudy and Jose are amazing! We would stop before dinner and after to have happy hour and the service was so great!! This is our third year in a row coming to the Maya and love the experience!!
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Alexei G wrote a review Sep 2022
1 contribution
Norma was they most amazing person un the whole staff, thank You do mucho, the hotel was amazingly beautiful, we had a great tiene there. My kuddos to everyone, it's such a experience comming here, i'm definetely comming back soon
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Maya Suites
Responded yesterday
Dear guest, First and foremost, we would like to express our appreciation to you for choosing Iberostar Selection Paraiso Maya Suites for your holidays and for taking the time to share your comments with us. We have treated your opinion as a success story and we would all be delighted to welcome you back to our establishment in the not too distant future. Until then we wish you all the best. Kind Regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Susan A wrote a review Sep 2022
1 contribution
+1
We had an amazing experience as always. Paola was absolutely wonderful and willing to accommodate all of our needs. Next year when we return we plan on finding her again so that she can share the info about the loyalty program with us! ❤️ Thank you for a fantastic trip!!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Maya Suites
Responded yesterday
Dear guest, It is always fabulous for us to receive such complimentary reviews of your stay at Iberostar Selection Paraiso Maya. We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at our hotel. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail. We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future. Best Regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MisserAnn wrote a review Sep 2022
1 contribution
The food is amazing and Irving was a great waiter. We did not have to wait for drinks or to order our main course. He made sure to tell us about the menu and options for the starters and desserts! I had the chicken toqiotos and they are FANTASTIC!
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Date of stay: September 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Maya Suites
Responded yesterday
Dear guest, We are very happy to read that our hotel has lived up to your expectations. We look forward to serving you again to repeat or even surpass this experience. Best Regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shannon wrote a review Sep 2022
Pittsburgh, Pennsylvania4 contributions
We have had such an amazing time on our vacation. Staff are friendly, pleasant, and informative. CARLOS at the lobby concierge was absolutely phenomenal. We gave him an A+++. Always helpful and pleasant. JOSE at Maya (snake bar)...great guy, makes the BEST DRINKS. Definitely enjoyed our time. Booking another trip as I type.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Maya Suites
Responded yesterday
Dear guest, It has been most pleasing to read that you had such a great time in our hospitality and we want to thank you for sharing it with others. The fact that we were able to provide you with such a wonderful holiday experience is extremely satisfying and we will continue working hard to achieve this every day. We try to think of everything to provide our guests with a perfect holiday. Once more, we thank you for sharing this review of our hotel and we hope that we will be able to serve you again in the future. Best Regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Lindsey H wrote a review Sep 2022
1 contribution
Our food was absolutely delicious and the service was top notch. We celebrated our son’s birthday and Irving and Nestor were phenomenal! The food and drinks were fantastic!!! We highly recommended!!!!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Maya Suites
Responded 2 days ago
Dear guest, We appreciate the time you have taken to write this review and the positive feedback you have shared. We look forward to welcoming you again, very soon. Regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aurora K wrote a review Sep 2022
1 contribution
I was really amazed by Jonathan from the club and Briana our PR! They helped a lot. Me and my cousin really enjoyed our stay here. We loved the restaurants, beach, entertainment, our rooms and the bar off course:)
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Maya Suites
Responded 4 days ago
Dear guest, We thank you for taking the time to share this wonderful impression of your stay with us. It is of major importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to guarantee our guests can experience the highest levels of comfort in a really pleasant atmosphere. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Best Regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Summer L wrote a review Sep 2022
1 contribution
Visited the steak house, Irwing served us, he was brilliant, so accommodating. Food was lovely and so were the cocktails! Had a great night will definitely be back again! Thank you for great service and a lovely night
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Maya Suites
Responded 4 days ago
Dear guest, We would like to, first of all, thank you for your kind review. Such pleasant feedback is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your positive review and we hope that we will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$298 - $509 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar paraiso maya hotel playa paraiso, iberostar playa paraiso, iberostar riviera maya, iberostar hotel paraiso maya, iberostar maya, iberostar grand paraiso
FORMERLY KNOWN AS
Iberostar Paraiso Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
434
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Frequently Asked Questions about Iberostar Selection Paraiso Maya Suites
Which popular attractions are close to Iberostar Selection Paraiso Maya Suites?
Nearby attractions include Aqua Nick (3.3 miles), Cirque du Soleil Joyà (0.8 miles), and Jungala Aqua Experience (1.0 miles).
What are some of the property amenities at Iberostar Selection Paraiso Maya Suites?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Selection Paraiso Maya Suites?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Selection Paraiso Maya Suites?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Selection Paraiso Maya Suites?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Selection Paraiso Maya Suites?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Iberostar Selection Paraiso Maya Suites?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Iberostar Selection Paraiso Maya Suites have an airport shuttle?
Yes, Iberostar Selection Paraiso Maya Suites offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Iberostar Selection Paraiso Maya Suites have airport transportation?
Yes, Iberostar Selection Paraiso Maya Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Iberostar Selection Paraiso Maya Suites located near the city center?
Yes, it is 0.5 miles away from the center of Playa Paraiso.
Are any cleaning services offered at Iberostar Selection Paraiso Maya Suites?
Yes, dry cleaning and laundry service are offered to guests.