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Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 12/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Selection Paraiso Maya Suites
Updated 12/28/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 14 hotels in Playa Paraiso
Location
4.4
Cleanliness
4.6
Service
4.5
Value
4.2
GreenLeaders Gold level
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, upgraded amenities. Dining at different resturants at the complex.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Lazy river
Pool / beach towels
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Game room
Golf course
Snorkeling
Tennis court
Water park
Aerobics
Darts
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Manicure
Massage
Pedicure
Salon
Steam room
24-hour security
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Languages Spoken
English, Spanish
Hotel links
Special Price:10% Off
7956Reviews1365Q+A100Room tips
Traveler rating
  • 4,980
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Popular mentions
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Most Recent
Jeanne M wrote a review Yesterday
Burbank, Illinois1 contribution
Marquez was very helpful in helping us plan a tour to Cancun. He gave us choices of which tour would be best for us. He greeted us when we arrived and spoke clearly. The Maya is a beautiful hotel, where the lobby is so cool with the snake over the bar.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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USMCsilver wrote a review Jul 2021
Camden, South Carolina28 contributions20 helpful votes
Hotel's Favorite
This is our 2nd time at this resort. We were here in 2019, and were supposed to return in 2020, but COVID happened. Some things here are not open, like most of the mall, and some of the restaurants have different hours. But we're understanding and happy to have the opportunity to return. Irving, at La Marina (breakfast) and the steakhouse (dinner) is one of the nicest, and most helpful people at the resort. We also got acquainted with German (Herman in English) who manages the Maya restaurant down by the pool. He's awesome, too! We love the resort and all the great people!
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Date of stay: July 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Response from member_full_name, owner_reg_popup18_159b at Iberostar Selection Paraiso Maya Suites
Responded Jul 15, 2021
Dear guest, First of all, we want you to know we are really pleased that you had such an excellent holiday with us at Iberostar Selection Paraiso Maya Suites and we want to thank you for sharing your experience with others. Our staff will be delighted with your praise, the entire team is not only particularly hospitable but is also given continuous training in terms of service and general working practice. We are therefore very pleased that both the efforts of our employees have left a wonderful impression on you. Thank you again for sharing your motivating comments and we look forward to your next visit to our hotel. Best Regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Cheryl W wrote a review Sep 22
Kansas City, Missouri5 contributions1 helpful vote
The most excellent service with incredible food!! Honestly one of the very best meals ever had! Irving, our server, was a rockstar! Just the best all around! We have been here for 5 meals and everything is absolutely amazing at every restaurant. However, the service that Irving provided was top notch!
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Maya Suites
Responded 2 days ago
Dear guest, We really do appreciate the time and effort you have taken to share this opinion of your recent holiday at Iberostar Selection Paraiso Maya Suites. It is always fabulous for us to receive such complimentary reviews like yours. We have treated your description as a success story and your comments confirm that we are definitely on the right track with our numerous efforts and our attention to detail. We, therefore want to thank you again for your excellent review and will be delighted to welcome you back to one of our hotels in the near future. Best Regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Kevin wrote a review Sep 22
Frankfurt, Germany1 contribution
Jonathan is the greatest 👌🏼 helped us out in many ways and even speaks some german ✌🏻 If you stay here, you will have great time! Iberostar Hotels have very great service and the staff is very helpful. Also the beach is awesome. Your vacation will be great!
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Date of stay: September 2022Trip type: Traveled with friends
Room Tip: Just talk to the staff and let them help you. Everyone is very friendly.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Maya Suites
Responded 2 days ago
Dear guest, We are very pleased to read that you had such a pleasant time in our hospitality. The fact that we were able to offer you a great holiday experience is extremely pleasing as we work hard every day to achieve this. We try to think about everything to provide our guests with a perfect holiday. Again we thank you for sharing this wonderful review of our hotel and we hope that we will be able to serve you again in the future and wish you all the best. Kind Regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hailey K wrote a review Sep 22
1 contribution
Jonathan was really great this whole trip. Really helped me and my family out. Would definitely come back again. The wedding venue we went to was also really good and very pretty. Everyone here is very nice and great. Even though there is seaweed in the ocean they come by every morning and clean it out for a nice, clean and clear ocean to swim out into.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Maya Suites
Responded 2 days ago
Dear guest, Your review of Iberostar Selection Paraiso Maya Suites is very much appreciated. We are always very happy to receive confirmation that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both competent and friendly service is one of our main priorities and we are constantly working to provide our guests with a genuine experience. Again, we thank you for your kind comments and we look forward to welcoming you back again soon. Best Regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Мария Б wrote a review Sep 19
1 contribution1 helpful vote
Excellent vacations! Clean rooms, perfect food. We have spent a wonderful week with my family. I have no complaints with the service, on the contrary I thank everyone, especially Jonathan from the club, very helpful.
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Date of stay: September 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Maya Suites
Responded 5 days ago
Dear guest, We would like first of all to thank you for your most appreciative review. Our aim is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel so your words confirming our success are very important to us. It is nice to know that you hold us in fond memories and we hope that you visit us again soon. Best Regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aaron R wrote a review Sep 17
Edson, Canada21 contributions2 helpful votes
Been here before, keeps going down in quality each year. Food is meh, entertainment is non existent, and staff are just RUDE. Management does not care about the promises made. Broken them every time. It's unfortunate because the hotel itself is amazing.
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Review collected in partnership with this hotel
Date of stay: September 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Maya Suites
Responded 6 days ago
Dear guest, Thank you for taking the time to share your review about your vacation at our Resort. Our main priority is your satisfaction and we truly regret to read that we did not fulfill your expectations. We will take note of the improvement opportunities that your observations offer us. Excellence in service truly is one of our strengths and we work with enthusiasm for it to remain so. We choose and train our staff following strict criteria. Customer orientation and a personalized service are essential to achieving maximum satisfaction among our guests and we are sad that during your stay we did not accomplish our goal with you. We will pass on your comments to the correct department for their consideration and we apologize for any inconvenience caused. Your feedback helps us to keep improving every day, and we thank you for bringing your observations to our attention. We hope to have another opportunity to host you and change your perception about our resort through the high-quality service that has distinguished us over the years. Sincerely, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wander290751 wrote a review Sep 16
Portland, Oregon1 contribution
Service and food was amazing. The prime rib was absolutely delicious. The decor is one of a kind and appropriate. Irving is a rock star and made our dinner experience the best of our stay at Iberostar. Keep it up Irving! Can’t wait to come back. PS - the photobombs were the best 🤣
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Maya Suites
Responded 6 days ago
Dear guest, A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvellous to see you again. Kind regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
likesnicethings1 wrote a review Sep 16
Wilkes-Barre, Pennsylvania2 contributions1 helpful vote
+1
Our family vacation was wonderful. From the minute we walked in the doors! As soon as we walked in, Ivan was the man! He was so friendly and gave us the scoop on everything about the resort. Everyone was so nice! The resort was clean. Beach was beautiful! Would definitely stay here again. Our favorites: Ivan. (Front desk) Hugo/Mauricio the trainee with Star Prestige Tour Edson and Pedro from Trattoria Victoria and Cristobal from the lobby at Lindo Catamaran: Both of the gentlemen names Jose! Building 60 was PRIME location. Near the beach and pools We will 100% be back!
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Maya Suites
Responded 6 days ago
Dear guest, We would like first of all for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Selection Paraiso Maya Suites. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story. We would like to thank you once again for your appreciation and hope to welcome you back again soon. Best Regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marcelo D wrote a review Sep 14
Fontana, California1 contribution
Had a very enjoyable time here and the El Rancho Steakhouse was great! So good we had it twice. Nestor and Irving were excellent hosts, the food was DELICIOUS and very well portioned. We came to this resort 6 years ago and remembered how well the food was, which is why we booked it twice this time around. Didn’t disappoint
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality Manager Iberostar Mexico, Marketing at Iberostar Selection Paraiso Maya Suites
Responded 1 week ago
Dear guest, A comment as positive as yours is the best confirmation that we are working in the right direction. Thank you very much on behalf of the whole team. It would be marvelous to see you again one day. Kind regards, Quality Manager Iberostar Selection Paraiso Maya Suites
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Previous
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PRICE RANGE
$289 - $485 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar paraiso maya hotel playa paraiso, iberostar playa paraiso, iberostar riviera maya, iberostar hotel paraiso maya, iberostar maya, iberostar grand paraiso
FORMERLY KNOWN AS
Iberostar Paraiso Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
434
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Frequently Asked Questions about Iberostar Selection Paraiso Maya Suites
Which popular attractions are close to Iberostar Selection Paraiso Maya Suites?
Nearby attractions include Aqua Nick (3.3 miles), Cirque du Soleil Joyà (0.8 miles), and Jungala Aqua Experience (1.0 miles).
What are some of the property amenities at Iberostar Selection Paraiso Maya Suites?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Selection Paraiso Maya Suites?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Selection Paraiso Maya Suites?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Selection Paraiso Maya Suites?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Selection Paraiso Maya Suites?
Conveniently located restaurants include Tramonto, Il Olivo, and Nektar at Vidanta Riviera Maya.
Are there opportunities to exercise at Iberostar Selection Paraiso Maya Suites?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Iberostar Selection Paraiso Maya Suites have an airport shuttle?
Yes, Iberostar Selection Paraiso Maya Suites offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Iberostar Selection Paraiso Maya Suites have airport transportation?
Yes, Iberostar Selection Paraiso Maya Suites offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Iberostar Selection Paraiso Maya Suites located near the city center?
Yes, it is 0.5 miles away from the center of Playa Paraiso.
Are any cleaning services offered at Iberostar Selection Paraiso Maya Suites?
Yes, dry cleaning and laundry service are offered to guests.