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Iberostar Selection Paraiso Maya

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Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Panoramas (2)
Room & Suite (957)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Selection Paraiso Maya
Updated 09/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#3 of 10 hotels in Playa Paraiso
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
GreenLeaders Gold level
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, upgraded amenities. Dining at different resturants at the complex.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Lazy river
Pool / beach towels
Outdoor pool
Private pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Wine / champagne
Swimup bar
Poolside bar
Golf course
Snorkeling
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Manicure
Massage
Pedicure
Salon
24-hour security
Chapel / shrine
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Interconnected rooms available
Minibar
Refrigerator
Flatscreen TV
Bath / shower
Private balcony
Room service
Safe
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Green
Languages Spoken
English, Spanish
6,896Reviews1,240Q+A100Room tips
Traveler rating
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Popular mentions
Nilufar S wrote a review Yesterday
2 contributions
Wonderful hotel - very beautiful, safe, and clean. Great service and staff! And most of all we loved Star Camp. We have five year old twins and traveling with them is not easy, but Star Camp saved us a lot this time as we could just leave our kids whenever we wanted to or needed in the camp from the morning to night every day. Could not think of free babysitting that could be this amazing. The camp arranged and staged shows with our kids and other kids from the hotel every single evening. As parents we cannot describe how happy we were to see happy faces of our kids on the stage. The girls from Star Camp were amazing and did a spectacular job with those shows. Thank you very much for a wonderful experience!
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Date of stay: November 2020Trip type: Traveled with family
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Mae wrote a review Dec 3
2 contributions
We stayed at Iberostar Paraiso Maya the week of thanksgiving 2020. I was expecting more from the hotel from previous reviews. Very limited restaurant options and limited availability of booking specialty restaurants. The buffet was open daily but it’s the same food selection everyday. We were lucky enough to be able to dine at the specialty restaurants after checking their app multiple times during the day to wait for spots to become available. They have 24 hr room service available but options are limited as well. They only had burger, wrap and salad as options. You can’t even order coffee or tea. They have a cafe that’s located by the main lobby which is very far from our room. We were on bldg 60, close to the pool and beach, but far from the cafe and other restaurants. Upon arrival to our room, it was not the double bed that I requested but a king bed and a sofa bed. I asked front desk and told there were no more double beds available. The mattress on the sofa bed had stains on it and I asked them to change the mattress. The sink and jet tub drain were broken, I had to request service to have it fixed on our first night. Overall, I don’t think I will be staying there again. I have stayed at another hotel during covid and it was a much better experience than this hotel.
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Review collected in partnership with Iberostar
Date of stay: November 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Kathleen C wrote a review Dec 2
ma1 contribution
Great hospitality! Staff is very caring and kind and goes out of their way to help in any way! Star friends at the resort are amazing and the shows are very entertaining! We love it here! Look for my favorite Star friend Franco, gabi, and Humberto!
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Date of stay: December 2020Trip type: Traveled with family
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Response from Iberostar Hotels and Resorts, Marketing at Iberostar Selection Paraiso Maya
Responded yesterday
Dear Kathleen, First of all, we would like to thank you for your kind review of your recent holiday with us at our hotel. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Iberostar Selection Paraiso Maya
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Norm P wrote a review Dec 1
Cochrane, Canada7 contributions2 helpful votes
This was our 2nd visit to this resort. The rooms are spacious + clean. Excellent maid staff every day. Even though some of the usual restaurants weren’t open, there were still 7 others to choose from. The food was excellent, including the buffet. Better than last year! Special thanks to Carlos, Elizabeth + Adrianna (the entertainment gang around the pools) and Stephany + Joao at the concierge desk. The beauty + cleanliness of this resort, as well as the terrific staff, make it our 1st choice to visit in Mexico!
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Date of stay: November 2020Trip type: Traveled as a couple
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Paraiso Maya
Responded 2 days ago
Dear guest, We are very happy to read that our hotel has lived up to your expectations once more and thank you for your praise for our wonderful team they will be delighted. We look forward to serving you again to repeat or even surpass this experience. Regards, Quality Manager Iberostar Selection Paraiso Maya
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Kim & Barry Hyvarinen wrote a review Dec 1
Fitchburg, Massachusetts25 contributions6 helpful votes
Call JetBlue for free shuttle service from the airport to the resort. They do not list this online. Best price is thru JetBlue vacations.com. Don't lose your immigration card given to you on your plane, you will need this when you depart for home. Hotel is gated with security. All resorts are like this and are actually safer then the resorts in the US. Checking in will take an hour+ because you will have to chose your restaurant and time slot each night of your stay. Don't sign up for the membership presentation which is basically a time share presentation which actually lasts 3 hrs. and not 90 minutes. Beach is clean but before breakfast place your towels on a "covered chickee" because most chickees are not covered and have no shade. There are racoon like animals on the beach that will steal your food and alcoholic beverage if left unattended. They don't bother you though. The beach towel hut is only at the pool so get your towels before going to the beach. All the free drinks you want all the time. Pass on the shopping excursion, it is a waste of 4 hrs. Stay away from 5th Avenue, looks nice online but not in person. Drivers with golf carts will take you anywhere on the resort. Must see the live band rock show on Friday night. Most guests didn't know there was nightly entertainment as it is not advertised. For the best coffee use the coffee shop near the lobby. Buy your souvenirs at the duty free shops in the airport. any questions email me at Huggy2122@gmail.com.
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Date of stay: November 2020
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Selection Paraiso Maya
Responded 3 days ago
Dear guest, Thank you very much for these kind words after your recent stay at our wonderful Iberostar Hotel and the review that you have shared. Please come back and see us again soon. Regards, Quality Manager Iberostar Selection Paraiso Maya
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PRICE RANGE
$190 - $485 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar paraiso maya hotel playa paraiso, iberostar playa paraiso, iberostar riviera maya, iberostar hotel paraiso maya, iberostar maya, iberostar grand paraiso
FORMERLY KNOWN AS
Iberostar Paraiso Maya
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
434
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Frequently Asked Questions about Iberostar Selection Paraiso Maya
Which popular attractions are close to Iberostar Selection Paraiso Maya?
Nearby attractions include Cirque du Soleil JOYÀ (0.8 miles), Jungala Aqua Experience (1.0 miles), and Pasion De Cacao (0.3 miles).
What are some of the property amenities at Iberostar Selection Paraiso Maya?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Selection Paraiso Maya?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Selection Paraiso Maya?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Selection Paraiso Maya?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Selection Paraiso Maya?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Iberostar Selection Paraiso Maya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Iberostar Selection Paraiso Maya have an airport shuttle?
Yes, Iberostar Selection Paraiso Maya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Iberostar Selection Paraiso Maya located near the city center?
Yes, it is 0.3 miles away from the center of Playa Paraiso.
Are any cleaning services offered at Iberostar Selection Paraiso Maya?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Selection Paraiso Maya offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.