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Iberostar Paraiso Maya

Travelers' Choice award winner
GreenLeadersGold level
06/18/2017 06/19/2017
1 room 2 adults 0 children
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Iberostar Paraiso Maya
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4,809 Reviews from our TripAdvisor Community

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State College, Pennsylvania
Reviewed yesterday NEW

We just came back from this resort yesterday, and we had a great time together! Let me tell you some things! It was my family and my friends family.We each have two kids.......ages 11,12,14 &14. The kids were not bored! The pool games were so much fun everyday! The people who ran the pool games were kind and fun and...

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Helpful?
Thank Lsgromo
Bacup, United Kingdom
Reviewed 2 days ago NEW

We got offered to get upgraded to this hotel from the Iberostar Quetzal. The Parasio Maya hotel was absolutely stunning. The décor was beautiful and the hotel was sparkling clean. You were spoilt for choice at where you could eat. You could either decide to eat at one of the many buffet restaurants dotted around the complex or book in...

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Helpful?
Thank Clare W
Wilmington, North Carolina
Reviewed 3 days ago NEW

I am writing this review rather late since it was almost a year ago that my family visited this resort. I rated it a 3 instead of 4, although I would say it's a high 3. I also want to say that I will definately go back to an Iberostar resort. I think we just had bad communication on this...

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1Thank KrisBK
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the hotel management of IBEROSTAR Paraiso Maya we would like to thank you for choosing our hotel to spend your vacation. We also want to thank you for taking the time to share your feedback with us. It is great to hear that you loved the Japanese restaurant and we are happy to hear that...

Reviewed 4 days ago NEWvia mobile

1st time at all inclusive. The smiling service and concierge staff were at the top of their game. You will have a great time! Bring a stack of 1s per person and tip a few dollars in morning to maids to bartenders waiters and golf cart drivers and you will be happy. if you like it cool in your room,...

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Helpful?
2Thank Jeffrey W
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, On behalf of the hotel management of IBEROSTAR Paraiso Maya we would like to thank you for chossing our hotel to spend your vacation. We appreciate the time you have taken to share your feedback about your vacation experience and we are more than happy to read that you had a wonderful time. It is great that the...

Livonia, Michigan
Reviewed 5 days ago NEW

The resort itself is totally self sufficient and there is no need to leave other to go on an excursion. They cut a road into the jungle and then placed a few resorts on the beach. The beaches are well maintained and very nice. There are bars everywhere so that made the days easier. They even stock what I will...

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Helpful?
1Thank Shiny2of4
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all we would like to thank you for choosing IBEROSTAR Paraiso Maya to spend your vacation. We are more than happy to know that hotel facilities and staff attention met up your expectations. Also, we appreciate your feedback about the sunbeds, we do have a policy that forbids to reserve any of the sunbeds, our security...

Payson, Utah
Reviewed 6 days ago NEW

The rooms are great. Cleaned twice a day! The tennis pro Peter is fantastic! Best tennis program ever. The food was great! Crepes and fresh fruit every morning for me. The French restaurant is not to be missed. The beach is nice and the pool is fun. The swim -up bar is especially fun. The grounds are beautiful and we'll...

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Helpful?
2Thank 1krismc
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all we would like to thank you for choosing IBEROSTAR Paraiso Maya to spend your vacation, It is great to read your comments and know that you have been completely satisfied with our services and facilities. We will share your nice words with our colleague Peter. We appreciate your nice comments and we hope to welcome...

Reviewed 6 days ago NEWvia mobile

We spent a week over spring break. Staff friendly and helpful. Food great at sit down restaurants, just average at buffets. Desserts were sub-par, except for the ice cream. Pool was awesome,go down early to get a seat. The recreation staff were awesome. Family suite was huge! Perfect for the four of us. We will be beach next time we...

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Helpful?
1Thank Muscaret
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Paraiso Maya. We are happy to hear that you had a great family vacation. Thank you so much for taking the time to share your comments about your stay. Your comments motivate us to keep providing the best service for our beloved guests. Once again, thank you for your preference and we hope...

Lehigh Valley, PA
Reviewed 6 days ago NEW

Great hotel, beautiful grounds, good food but this has to be the all time worst problem at this hotel. We have been staying at Iberostars for over the past 20 years no matter where we go. This year at the Maya if you did not get up at 5:30 am every morning and go out and put towels on chairs...

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Helpful?
Thank oe542bob
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you for sharing your comments about your vacation experience at IBEROSTAR Paraiso Maya. We want to thank you for your kind loyalty and your great comments about the food and our beautiful grounds. On the contrary, regarding your comments about sunbeds, we do have enough sunbeds for our guests even if the hotel is on full capacity....

Hagen, Germany
Reviewed 6 days ago NEW

Well, hard for me to start. I would love to write a very good review. This is why I didn't: Prologue: Last year we went on a Cruise in the Mediterranean Sea. This experience was not only very good it was excellent. So for 2017 we were lokking for a similar kind of hospitality but at a Hotel Resort. After...

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Helpful?
1Thank Lighty79
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, Thank you so much for taking the time to post your review about your recent stay with us. First of all we would like to thank you for your great comments about the great service provided by our coworkers Christina, Jorge and Javier, it is great to hear that they made a great difference and help you to...

Markham, Canada
Reviewed 1 week ago via mobile

This review is a little late as our family of 5 (kids 12, 7 & 1yr) visited the Maya Oct. 1-9. I had extremely high hopes and expectations due to the many great reviews on here as well as many other review sites. I've come to the conclusion that I should base my vacation decisions on the average reviews from...

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Helpful?
4Thank sharla W
Quality manager I, Quality Manager at Iberostar Paraiso Maya, responded to this review

Dear guest, First of all we would like to thank you for giving us the privilege to be part of your vacation. We truly appreciate your nice comments about the friendliness of our staff, especially your nice words about the great service provided by Vanessa, Armando, Octavio, Giovanni, Hugo, Charlie and Alicia. On the other hand, we regret to hear...

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6363 - Jr. Suite Superior (67)
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6380 - Jr. Suite (66)
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Amenities (98)
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Beach (23)
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06/18/2017 06/19/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
  • Tennis Court
  • Bar/Lounge
  • Spa
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more   less 

Additional Information about Iberostar Paraiso Maya

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $260 - $657 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Iberostar Paraiso Maya 4*
Number of rooms: 434
Reservation Options:
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Also Known As:
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Riviera Maya
Iberostar Hotel Paraiso Maya
Iberostar Maya
Iberostar Grand Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#3 Luxury Hotel in Playa Paraiso
#3 Green Hotel in Playa Paraiso
#4 On the Beach Hotel in Playa Paraiso
#4 Top resorts Hotel in Playa Paraiso
#5 Romantic Hotel in Playa Paraiso
#5 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Paraiso Maya staff and other travelers.
709 questions
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Questions? Get answers from Iberostar Paraiso Maya staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room mid way between the beach and the lobby.”
1krismc, 6 days ago | Read review
“We were in building 66, which was very quiet and close to the main lobby and most of the restaurants.”
TIKKImom, 1 week ago | Read review
“Try rooms away from the night entertainment”
Just4nancyJ, 1 week ago | Read review
“Stay away from the pool areas if you want to sleep in or turn in early.”
seaweid, 1 week ago | Read review
“Ask for pool view.”
477dianag, 2 weeks ago | Read review
5 of 5
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Prices are for 1 room, 2 adults
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