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IBEROSTAR Paraiso Del Mar

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IBEROSTAR Paraiso Del Mar
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4,296 Reviews from our TripAdvisor Community

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Showing 3,542: English reviews
Chambersburg, Pennsylvania
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 1 week ago

We just got back. trip 11/12 - 11/19, 2016 great weather! Resort was fantastic we would go back. You do have to walk but who doesn't need the walk after all the drinking and eating. Beach was great. you can snorkel from the beach. Take out a roll and fish just swarm to you. The food was ok. Normal all... More 

Helpful?
2 Thank ZOE M
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, We highly appreciate the time you took to write this enthusiastic review regarding your recent stay in Mexico. We are grateful to known that you enjoyed every moment of your vacation and that we help to create a memorable experience and that your clean room, our large pool, facilities, food and the snorkel in our hotel was of... More 

Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago via mobile

The trip to remember! Wonderful service, friendly staff and great entertainment! Amazing Zumba experience with the greatest instructor there Luis Zumba Pana! Special thanks to the Stars Friends Animation team: Eduardo, Andy, Liliana, Diego, Ivan, Alonso, Alejandra, Cesar, Lesli are just wonderful! They really made my vacation unforgettable!

Helpful?
1 Thank svetlana1272016
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, We thank you for placing your trust in us. As you know, our commitment is to ensure the satisfaction of each of you, and the feedback from our valuable guest help us to reach our goals. We are glad to read that you had a great time at our resort and you had the opportunity to enjoy the... More 

Munich, Germany
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

Excellent yoga classes in the morning and evening, with Oscar, a very experienced, careful and talented trainer. An incredible choice of food and excellent cook. Especially JESUS, who managed to conjure up the most diverse vegan dishes every day! Thanks the always friendly staff! Except the reception / lobby, Due to the bad english knowledge it is very necessary to... More 

Helpful?
1 Thank m0nikabenz
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, Thank you for choosing IBEROSTAR Paraiso del Mar for your vacation in Mexico. We are very happy to read that you had a great time with us and that you enjoyed our yoga classes and the service of our cookers. Be sure that your great comment will be shared with Oscar and Jesus; they will be more than... More 

Watkins, Colorado
1 review
Reviewed 2 weeks ago

We enjoyed our time at this resort! Our room was nice, a ways to walk to and from, but nice. Samuel Chiu Cha was a fantastic concierge! He knew our names from the moment we met him and was extremely helpful with our every request or question. The bartenders were a blast, making us a variety of colorful shots and... More 

Helpful?
Thank bonib1025
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, On behalf of the Management, we would like to thank you for choosing IBEROSTAR Paraiso del Mar for your vacations. We appreciate you took the time to share your experience in our resort, this is truly important for us since it provides motivation and information we use to improve our services. We are glad that you had a... More 

Fort Worth, Texas
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 weeks ago

My husband and I along with my trainer and his wife (also gym owners) visited this resort the first week of November 2017. One of the first things we did is check out the gym. We were impressed with the amount of equipment and classes offered. My friend and I decided to attend the Boot Camp on our first morning.... More 

Helpful?
2 Thank robbiemoralez
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR for your recent vacations in Mexico. We are very grateful for your comments and it is so gratifying for us to know that our efforts have been worth it. It is a pleasure for us to know that that you had a great time and that... More 

Vancouver, Canada
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 weeks ago

We stayed at Iberostar Paraiso del Mar . Upon or arrival we learn we have to pay extra if we did not want it a room in front of the musical theater.The fee was starting with $20/ pers/room and was progressing (40/60/80 / per person, per rooms as we were going towards the beach) For the beach side rooms they... More 

Helpful?
3 Thank diatutu
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, Thank you for sharing your experience of your recent stay in IBEROSTAR Paraiso Del Mar. We are happy to read that our service and food in our Mediterranean restaurant and that our entertainment program was of your liking. Regarding your comment about the Front desk staff, we offer an apology if you feel that our staff did not... More 

Moenchengladbach
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 2 weeks ago

We did a 1 week tour of Mexico followed by 1 week at this hotel. As it was part of the deal I did not bother to research before hand what it would be like. I am not a fan of large resorts and this is certainly large. At least we got plenty of exercise as it was quite a... More 

Helpful?
2 Thank udotrudy
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, On behalf of the Manager and hotel team want to thank the time to share your comments with other travelers and the online community. We are glad to read that you enjoyed our buffet and restaurants, as well as our spacious and clean rooms. Moreover, we would like to apologize for the beach and sunbeds situation, let us... More 

Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 2 weeks ago via mobile

We were a group of 15 family members travelling in August. I had thought I had posted this earlier but it seems it just sat in my drafts till now:( The Del Mar was one of 5 resorts on the Iberostar sprawling property in beautiful Puerto Morales Mexico. It was priced the lowest and so it was appealing to all... More 

Helpful?
Thank Zumbastic
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, Thank you very much for having chosen to stay with us and for sharing your experience of your recent stay in IBEROSTAR Paraiso del Mar. We are always happy to hear that our guests enjoy all aspects of their vacation here in the Riviera Maya and we would like to thank you in special for your acknowledgement of... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 weeks ago via mobile

Let me start by saying it does not tell you the truth of what is included in this hotel and how it works. There are 5 tiers in this order 5-del mar 4- beach 3- Lindo 2- Maya 1-grand I wasted my money not realizing this since the first 3 are NOT even close to 5 star hotels. The front... More 

Helpful?
6 Thank Nicole N
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR Paraiso del Mar for your recent visit in Mexico. We regret that your experience with our resort and services was not as you expected. We would like to inform you that Paraiso Lindo, Paraiso Maya and Grand Paraiso are hotels of a different category and they... More 

ri
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 weeks ago

Weather was very rainy but it is October and rainy season. In spite of this we had a good time. The staff are amazing. It was good to see Lionel at the pool bar. George, Demitrio, Orlando at the lobby bar are among our favorites. We always feel welcome. Many of the employees have been there for years and seem... More 

Helpful?
1 Thank sueray8
Quality manager I, Quality Manager at IBEROSTAR Paraiso Del Mar, responded to this review

Dear guest, We would like to thank you for choosing IBEROSTAR for your third trip to the Riviera Maya. We appreciate you mention the service, facilities, staff and the food were outstanding and we made your vacation a great experience. It will be a pleasure for all of them when we share your review with our Staff in special with... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Beachfront
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Free Breakfast
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa. ... more   less 

Additional Information about IBEROSTAR Paraiso Del Mar

Address: P. Juarez km 309 | Carretera Chetumal, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $200 - $517 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — IBEROSTAR Paraiso Del Mar 3.5*
Number of rooms: 388
Reservation Options:
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Also Known As:
Iberostar Paraiso Del Mar Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Playa Paraiso
Iberostar Paraiso Del Mar Mexico
IBEROSTAR Paraiso Del Mar Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#4 Spa Hotel in Playa Paraiso
#5 Green Hotel in Playa Paraiso
#7 Top resorts Hotel in Playa Paraiso
#7 Romantic Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from IBEROSTAR Paraiso Del Mar staff and other travelers.
529 questions
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Philadelphia, Pennsylvania

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Questions? Get answers from IBEROSTAR Paraiso Del Mar staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I have mobility issues and we were in Bldg 15, close to the pool. Golf carts come around regularly or call to have one sent.”
 of 5 bubbles oceanluver, 2 days ago | Read review
“I would probably stay in Paraiso Beach next time, this is the sister resort and seems to be a little more updated.”
 of 5 bubbles andrewwE6732JB, 3 days ago | Read review
“No elevators so if you don't like stairs ask for a ground floor”
 of 5 bubbles TeriB52, 4 days ago | Read review
“Pick somewhere in the middle of the number range of the buildings to stay, because the resort is so big.”
 of 5 bubbles johnsP3417IP, 1 week ago | Read review
“We were in building 14 and it was closer to the beach. You can hear people coming back at night. The halls echo.”
 of 5 bubbles zoem493, 1 week ago | Read review
5 of 5
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