We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
TripAdvisor
Playa Paraiso
Post
Trips
Inbox
ProfileJOIN
Search

Iberostar Paraiso Del Mar

5,833 reviews
#6 of 11 Hotels in Playa Paraiso
Visit hotel website
Save
Carretera Chetumal -Puerto Juarez, Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico
011 34 931 22 55 66
Visit hotel website
38 people are viewing this hotel
Hotel direct offer!55% Off
Trip.com
$265
View Deal
Iberostar.com
$269
View Deal
Nustay.com
$386
$205
View Deal
SAVE $181
Expedia.com$273
Hotels.com$273
travelup.com$386
View all 11 deals
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Full view
View all photos (6,415)6,415
Traveler (6038)
360
Panoramas (7)
Pool & Beach (1600)
Certificate of Excellence

About

4.5
Excellent
5,833 reviews
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa.
Read more
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Public wifi
Paid wifi
Internet
Pool / beach towels
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Swimup bar
Poolside bar
Golf course
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Massage
Pedicure
Salon
24-hour security
Concierge
Currency exchange
Shops
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Show more
Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Whirlpool bathtub
Room service
Safe
Telephone
Iron
Refrigerator
Complimentary toiletries
Hair dryer
Show more
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
See more room details
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Quiet
Languages Spoken
English, Spanish
Hotel links
Visit hotel website
Special Offer:55% Off
Hotel deals
5,833Reviews983Q+A100Room tips

Reviews

Write a review
Traveler rating
  • 3,071
  • 1,763
  • 631
  • 228
  • 140
Time of year
Traveler type
Language
    • More
Selected filters
  • Filter
  • English
Popular mentions
Big 50 for my husband
We visited January 11-18 for my husbands 50th birthday. There were 16 of us. We booked back in May and the hotel has been great to deal with. They were quick to reply to emails regarding my husbands surprise birthday dinner. I had it all arranged before we even got there. (Also thanks to my travel agent) The staff at the hotel were fantastic. Very accommodating and friendly. The grounds were immaculate and green with lots of wildlife. Reception was great. They no longer have coffee makers in the rooms and when we asked about them, they had them delivered to our rooms. I love to have a coffee in my room first thing on my balcony. Our rooms were clean and the housekeeping staff was awesome. My only complaint was the pillows were hard as rocks. I usually bring my own and did not this time. :( The food was great. I cannot eat gluten and upon checkin I was given a letter to show the restaurants. (This was also organized through email ahead with quick replies) The servers were friendly. We did the Steakhouse, fantastic rib roast! The Mexican and the Japanese. All were great! The Japanese was fun watching the chef prepare the food. The beach was beautiful, unfortunately Mother Nature caused a red flag all week. The life guards are very attentive. The pool is also very nice. We prefer the beach and the beach bar and snack bar was very good. There are lots of chairs at the beach. The pool however, people leave there stuff on the chairs right under the signs that say not to and go away for hours. If there are only a couple of you, you should be ok, but to find chairs for 6-16, was difficult. All in all, this resort was great and I would highly recommend it. …
Read more
Date of stay: January 2020Trip type: Traveled with friends
Response from Quality Manager I, Quality Manager at Iberostar Paraiso Del Mar
Responded 3 days ago
Dear guest,  Thank you so much for choosing Iberostar Paraiso del Mar to celebrate your husband’s birthday. We are pleased that you had such an excellent holiday with us at our hotel. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story. Thank you once again for your kind review and we hope to welcome you back again soon. Best regards, Quality Manager  Iberostar Paraiso del Mar
Read more
Hotel's Favorite
Iberostar - reliable and funfilled
We have stayed at Iberostar in Cozumel (3x) and Iberostar Tucan/Quetzal (5x). We like the food, the style, the staff, the facilities. A few years ago while at Tucan, we got a day pass to Paraiso del Mar so we knew what to expect for the property. It's huge. Be prepared to get your steps in. Like Tucan/Quetzal, the property has a twin, Paraiso Beach. The biggest pool I have ever seen runs between them. The pool winds and curves through lush tropical emaculate landscaping. Iberostar Lindo is the next resort over. You can't eat there but no one turned us away from the wave pool. Iguanas and coati (racoon-looking animal) are abundant in the jungle areas. Good food variey and plenty of choices in places to eat. Every night is a different theme. We ate in the specialty seafood restaurant once (make your reservation when you check in). It was very formal, delicious and was nice for celebratory anniversary dinner. Unfortunately, there was a sargassum seaweed (brown and yucky) which inundated the beach while we were there. Not the reort's fault and they worked diligently with rakes and shovels and machine that looked like a Zamboni called a Sand Rake that drove up and down the beach. Seemed a futile effort as the seaweed just kept coming but I wonder how bad it would have been without doing anything. The pool made up for the lack of nice beach this trip. We spent our time sitting by in under different palapas every day, being IN it (moving around to different areas, hanging out in shallow or deep by fountains and bubbles and waterfalls), having drinks at 3 different in-pool bars. If you liked it more quiet, you could camp out at a palapa far away from music or noise. If you wanted activity, there was a place for you also. And everything in between. We'll be back!…
Read more
Date of stay: June 2019
Value
Service
Sleep Quality
Trip type: Traveled with family
Room Tip: Building 1300 was close to pools, restaurants and beach
See more room tips
Response from Quality Manager I, Quality Manager at Iberostar Paraiso Del Mar
Responded Jun 26, 2019
Dear guest, Thank you for making Iberostar Hotel & Resorts part of your vacations and for choosing our resort on this occasion for such an extraordinary celebration as your anniversary. We are flattered to receive comments like yours, where you describe how much you enjoyed our facilities and services. Our main goal is to provide unforgettable experiences to our guests, thusly; we are proud to have accomplished it with you. Once again, we thank you for continually holding us in such high regard, and making Iberostar your preferred option for a perfect stay with an extraordinary service. Kind regards, Quality Manager Iberostar Paraiso Del Mar
Read more
Amazing Resort
We stayed at this resort last week (Jan. 11-18). Upon arrival, we were treated like royalty. Everything from check-in to check-out went smoothly. The food was very good and a variety each evening. You could book 3 specialty restaurants for different nights of the week. I recommend booking all of these upon check-in. Make sure to visit the theatre each night for a different show. The talent is amazing. If you want to drink top shelf, you have to ask for it. One complaint would be there is only one beer to drink. The resort has filtered water everywhere. Each room has two large glass containers to fill at the filtering station just outside of your room. Each room has a balcony with a table and two chairs. We sat on our balcony all the time. There are shuttles to get you where ever you want to go or you can walk. There are peacocks roaming freely and the "coati" animal which is not harmful, but is a wild animal. They are plentiful on the resort looking for food. They ask you not to feed them. The resort next door (which is still part of the complex) has flamingos roaming around freely. There are large turtles in the surrounding pools of water (not the ones for swimming). The resort is beautiful and do make time to just walk around. There is a large shopping area with all kinds of stores. They do try and sell you into their resort club but really not much pressure. It is really a great deal if you are into that kind of thing. It is not a timeshare, but buying into their club with many rewards. There is not a lot of smoking around the resort and none inside the eating areas. The entire resort is an open concept which is really nice. The breeze blows in to the eating areas making it very nice. The pool and beach area are very clean and there are staff always picking up trash and glasses, sweeping the walks, etc. A beach groomer grooms the sand every day. The chairs at the beach area and pool area do get taken quickly, but we quickly learned to get down there around 7:30 each morning to put our towles in our cabana and we never had a problem. We also did go to the pool around 11:00 one day and had no problems getting chairs. Each room has organic amenities including shower gel, shampoo and conditioner inside the shower area. Also an organic bottle of hand soap and lotion are on the sink. Each room is spaciou with a couch and sitting chair. The maid was wonderful and was respectful of our belongings. We did put our passports and money in the safe. One word of caution, if you book an outside tour, I would stay away from the Taco Tour through Cancun Vacations. We did do this and it was $100 per person and totally not worth that. Everyone is friendly and we would definitely stay again. Thank you for an amazing vacation. It was just what we needed.…
Read more
Date of stay: January 2020
Value
Cleanliness
Service
Response from Quality Manager I, Quality Manager at Iberostar Paraiso Del Mar
Responded 3 days ago
Dear guest,  We would like for you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Paraiso del Mar. Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story. We would like to thank you once again for your appreciation and hope to welcome you back again soon.  Best regards, Quality Manager  Iberostar Paraiso del Mar
Read more
Wedding at Iberostar Del Mar
We had our wedding week at Iberostar Del Mar at the beginning of December 2019. It was simply amazing in every way. It is such a phenomenal resort - a beautiful hotel, an amazing variety of flavorful food and drinks, a great beach and pool, friendly staff with great service, and exceptional entertainment. Our wedding there was beautiful and one of a kind. Our biggest thanks goes out to our wedding coordinator Carmen Liborio. She was great at communicating with us from the start and answering my many questions via email. As well as meeting up with us a few days before the wedding, and being there with us the entire wedding day. She was very kind and caring. We can't thank her enough. Thank you to the whole Iberostar team who was there on our wedding day. Adventure photos also did an amazing job on our photos and video! We highly recommend Iberostar for a destination wedding. - Alexandra & JP…
Read more
Date of stay: December 2019Trip type: Traveled with family
Response from Quality Manager I, Quality Manager at Iberostar Paraiso Del Mar
Responded 1 week ago
Dear guest,  First and foremost, we want to thank you for choosing Iberostar Paraiso del Mar on your recent holiday and for sharing your experience with us.  We are happy to read your enthusiastic comments about our prime pillars we set in place to ensure splendid vacations for our guests.  Once more we thank you for this complimentary review of our hotel and we hope to see you again in the future. Best regards, Quality Manager  Iberostar Paraiso del Mar
Read more
Highly Recommend
We recently returned to an Iberostar hotel, this one just south of Cancun Airport. The trip from airport to hotel is short! My husband and I were there with two grandkids (ages 1 and 4) and their parents. The food in the buffet restaurants and speciality restaurants was great. The staff was super accommodating to the needs of our family (running to get a high chair, ensuring everything was wiped clean in front of us). The pool areas are terrific and the beach has lovely white sand. There is a small pool especially for babies which our little one loved. We didn’t participate in pool activities at this resort but there was lots of fun stuff going on all the time. We belong to RCI so took advantage of time in the CLUB members’ lounge and seating areas at beach. Samanya (our concierge) and her team as well as the lounge bartenders (e.g., Ernesto) were super nice and helpful. Samanya gave us tons of great ideas when my husband came down with a wicked cold. The bartenders always made sure the kids had refreshments such as fresh berries and baked goods. It was like we were guests in their home. Because we had to make sure the kids got to bed on time, we didn’t take advantage of the nightly entertainment which starts at 9:30 PM. Recommend to families. NOTE: There are ashtrays throughout the resort. I suppose it is a way to get smokers to ‘Butt out’ properly (e.g., not leave the butts on the ground) and to a great level, this indeed works. However, I would prefer ‘smoking areas.’ There were a few smoking areas around but people can actually smoke wherever they want. As a non-smoker not used to this, I didn’t love being near smoke as much as we were.…
Read more
Date of stay: December 2019
Cleanliness
Service
Sleep Quality
Response from Quality Manager I, Quality Manager at Iberostar Paraiso Del Mar
Responded 1 week ago
Dear guest, We would like you to know that we are really pleased that you had such an excellent holiday with us at Iberostar Paraiso del Mar.  Every area and every service of our hotel is designed to provide a quality holiday experience, and whenever we receive confirmation this has been achieved we consider it a success story. Thank you once again for your appreciation and hope to welcome you back again soon. Best regards, Quality Manager   Iberostar Paraiso del Mar
Read more
Previous
123456…887
PRICE RANGE
$229 - $557 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar paraiso del mar hotel playa paraiso, iberostar playa paraiso, iberostar hotel playa paraiso, iberostar paraiso del mar mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
388
Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing
Frequently Asked Questions about Iberostar Paraiso Del Mar
Which popular attractions are close to Iberostar Paraiso Del Mar?
Nearby attractions include Cirque du Soleil JOYÀ (0.6 miles), Pasion De Cacao (0.2 miles), and Jungala Aqua Experience (0.7 miles).
See all nearby attractions.
What are some of the property amenities at Iberostar Paraiso Del Mar?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
See all property amenities.
Which room amenities are available at Iberostar Paraiso Del Mar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
See all room amenities.
What food & drink options are available at Iberostar Paraiso Del Mar?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Learn more.
Is parking available at Iberostar Paraiso Del Mar?
Yes, free parking is available to guests.
Learn more.
What are some restaurants close to Iberostar Paraiso Del Mar?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Nektar at Vidanta Riviera Maya.
See all nearby restaurants.
Are there opportunities to exercise at Iberostar Paraiso Del Mar?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Learn more.
Does Iberostar Paraiso Del Mar have an airport shuttle?
Yes, Iberostar Paraiso Del Mar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Learn more.
Is Iberostar Paraiso Del Mar located near the city center?
Yes, it is 0.4 miles away from the center of Playa Paraiso.
See all nearby attractions.
Are any cleaning services offered at Iberostar Paraiso Del Mar?
Yes, dry cleaning and laundry service are offered to guests.
See all property amenities.
Does Iberostar Paraiso Del Mar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
See all property amenities.
Want more?
See more questions & answers about this hotel from the TripAdvisor community.