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Iberostar Paraiso Del Mar

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Carretera Chetumal Puerto Juarez, Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
24 people are viewing this hotel
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$182
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$218
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$167
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Free cancellation until 11/24/21
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (6315)
360
Panoramas (7)
Pool & Beach (1641)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Paraiso Del Mar
Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 11 hotels in Playa Paraiso
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kid-friendly buffet
Snack bar
Swimup bar
Poolside bar
Golf course
Mini golf
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Pedicure
Salon
Steam room
24-hour security
Chapel / shrine
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Desk
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Telephone
Iron
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Green
Languages Spoken
English, Spanish

Location

Full view
37Car recommended
Grade: 37 out of 100
22Restaurantswithin 5 miles
5Attractionswithin 5 miles
6180Reviews1052Q+A100Room tips
Traveler rating
  • 3,332
  • 1,808
  • 653
  • 234
  • 154
Time of year
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Popular mentions
Mateusz Kopie C K wrote a review Yesterday
1 contribution
Raul,Edwin,Michael,Noe good service and the best bardtenders :D Arminda i and wendy are the best dancer in whole mexico I love them!!!! I loved stay in Iberostar Paraiso del Mar in Rivera Maya. Good days !!!!!!!!! The best alcochol in mexico i love this
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Date of stay: September 2021Trip type: Traveled with friends
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Krystle R wrote a review Sep 18
2 contributions2 helpful votes
This resort is great. Entertainment staff is very fun, Gio and Axel got us up singing karaoke and fun games all day and night. Made it very personable. All the staff if very friendly and the food options are great. Bartenders keep your drinks full all day.
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Date of stay: September 2021Trip type: Traveled as a couple
2 Helpful votes
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Del Mar
Responded 2 days ago
Dear guest, We would like to thank you for taking the time to share your wonderful impressions of your stay with us at Iberostar Paraiso del Mar. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day-to-day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. Again, we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Best Regards, Quality Manager Iberostar Paraiso del Mar
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Joe R wrote a review Sep 18
2 contributions1 helpful vote
Iberostar parasio del mar was great. We stayed 9 night and 10 days. The entertainment team was great. Giovanni was awesome and very friendly. Went out of his way to know us and call my wife and i by name. He always waved and offered to go above and beyond with my wife and i. It eas a great trip and experience.
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Date of stay: September 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Del Mar
Responded 2 days ago
Dear guest, We would like to thank you for choosing Iberostar Paraiso del Mar for your recent holiday and also for taking the time to share your opinion. Every day is a new challenge for us, based on our passion for providing our guests with an environment similar in comfort to a home away from home. So again, we thank you for sharing this positive review with us and we hope to welcome you and your wife back again soon. Best Regards, Quality Manager Iberostar Paraiso del Mar
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Iuliia wrote a review Sep 15
2 contributions2 helpful votes
The buffet la plaza was amazing in 15 September day ! Congratulación to staff Geronimo service and friendly Brenda concierge was excelente and careful . The food was delicious and tasty 😋 I recommend this place for everybody
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Date of stay: September 2021Trip type: Traveled with family
2 Helpful votes
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Del Mar
Responded 5 days ago
Dear guest, We want you to know that your review of Iberostar Paraiso del Mar is very much appreciated. We are always delighted to receive clarification that our guests have enjoyed a wonderful holiday and have left with happy memories. Our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience. Again, we appreciate your positive comments and look forward to welcoming you back again soon. Best Regards, Quality Manager Iberostar Paraiso del Mar
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Jan B wrote a review Sep 7
1 contribution1 helpful vote
We spent five days at this hotel for a birthday trip. To summarize, here are the things we experienced. HIGH POINTS 1. Greeted by our personal Concierge Zenny. She was without a doubt AMAZING! She ensured that all the details of our stay was coordinated and fixed any complaints or problems that came up immediately. 2. Covid testing was quick, easy and onsite. $35.00 per person. Results same day. 3. Josue the bellboy provided exceptional service. He coordinated pick up and drop off of our luggage and gave us a ride whenever we needed to get from one place to the next on the property. 4. Staff is very friendly and courteous. 5. Nightly shows at the theater are entertaining. 6. Rooms and grounds were clean and well kept. 7. Spa experience was top of the line. Facility and massage was very good. 8. Japanese Restaurant was best. LOW POINTS 1. Quality of food and deserts at the buffet were very substandard. Most deserts were lacking flavor and very dry. 2. Alcoholic drinks seemed watered down. 3. Felt all the springs in the mattress. 4. Beach choppy and full of seaweed. Not like the photos.
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Date of stay: September 2021
Rooms
Cleanliness
Service
Room Tip: Rooms are better at Maya, Lindo and Grand hotels on the same property. Pay the extra to get the...
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1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Del Mar
Responded 2 weeks ago
Dear guest, We extend you our gratitude for choosing our Resort as your most recent holiday destination. It is gratifying to read that overall you enjoyed of a wonderful vacation experience with us. On the other hand, we thank you for bringing to our attention your valuable observations, we assure you that we will pass on your comments to the corresponding departments for their review in order to enhance our service. Allow us to mention that gastronomy is one of the pillars of our establishment, and we work on a daily basis to surpass ourselves, we know that dialogue with our guests is an important tool to help us to excel, therefore we thank you for your observations and apologize that you were not completely satisfied with our offer on this occasion. It is important to ad that, our trained staff daily removes the seaweed, these works, are made in collaboration with local authorities, always respecting schedules to avoid disturbing turtles and other fauna. Iberostar has concentrated its efforts on offering our guests the best experience during their stay at our hotels, while our Sustainability Office supervises all actions to ensure the responsible care of the environment. Please rest assured that we have taken your concerns seriously and we hope that you will allow us another opportunity at one of our hotels in the future. Kind regards, Quality Manager Iberostar Paraiso del Mar
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PRICE RANGE
$151 - $366 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar paraiso del mar hotel playa paraiso, iberostar playa paraiso, iberostar hotel playa paraiso, iberostar paraiso del mar mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
388
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Frequently Asked Questions about Iberostar Paraiso Del Mar
Which popular attractions are close to Iberostar Paraiso Del Mar?
Nearby attractions include Cirque du Soleil Joyà (0.5 miles), Jungala Aqua Experience (0.7 miles), and Aqua Nick (3.0 miles).
What are some of the property amenities at Iberostar Paraiso Del Mar?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Paraiso Del Mar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Paraiso Del Mar?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Paraiso Del Mar?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Paraiso Del Mar?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Iberostar Paraiso Del Mar?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Iberostar Paraiso Del Mar have an airport shuttle?
Yes, Iberostar Paraiso Del Mar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Iberostar Paraiso Del Mar located near the city center?
Yes, it is 0.4 miles away from the center of Playa Paraiso.
Are any cleaning services offered at Iberostar Paraiso Del Mar?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Paraiso Del Mar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.