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Iberostar Paraiso Del Mar

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Traveler (5517)
360
Panoramas (7)
Room & Suite (739)

About

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Value
GreenLeaders Gold level
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa.
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Property amenities
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Free Internet
Free Parking
Breakfast included
Airport Transportation
Babysitting
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Golf course
Laundry Service
Meeting Rooms
Multilingual Staff
Outdoor pool
Paid Wifi
Public Wifi
Shuttle Bus Service
Tennis Court
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Park View
Green
HOTEL CLASS
Hotel links
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Location

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Contact
Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710 Mexico
Name/address in local language
Getting there
Cozumel Airport17 mi
Cancun Airport20 mi
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5,354Reviews
5,898Photos
895Q+A
100Room tips
Traveler rating
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Popular mentions
This was our first trip to Mexico in the Riviera Maya, and I couldn’t be more pleased. This resort’s service and food was excellent, the grounds are kept immaculate, and nightly entertainment and day poolside games were always entertaining. The resort is quite large, however
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Review collected in partnership with Iberostar
This was our first time at an Iberostar resort and we were thoroughly impressed with it. Service, activities, food options were all top notch. Jorge, one of the Concierges and Gabi, one of the Star friends really stood out in their efforts to make us feel welcome. Our only
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Response from Quality Manager I, Quality Manager at Iberostar Paraiso Del Mar
Responded 3 days ago
Dear guest, Thank you for choosing Iberostar Paraiso del Mar for the first time for your holidays, and thank you for sharing your kind comment with the TripAdvisor community. It is more than an honor to know how incredible your stay has been with us due to all our facilities, activities, exquisite food, and above all, thanks to the wonderful service received by the entire team, especially from Jorge and Gabi. You can be sure that we will share your recognition with them. On the other hand, thank you for bringing to our attention your discomfort with the beds, your feedback is very important since we do not take your comments lightly, and we will forward them to the departments involved for a proper follow up. We hope to welcome you back soon! Kind regards, Quality Manager Iberostar Mexico
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Just got back from a week at the Del-Mar and it was a mix of both positives and negatives. My overall rating 3.5. Positives: pool area, swim up bars, activities, foam party on beach, shows, towel access, overall cleanliness, landscaping, animals, cart pick up from room when
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Response from Quality Manager I, Quality Manager at Iberostar Paraiso Del Mar
Responded 1 week ago
Dear guest, Thank you for taking the time to share your review about your recent experience at our resort. We are glad to know that you enjoyed our stunning pool, nightly shows, the exotic wildlife, and the fabulous Taco stand. On the other hand, allow us to mention that we are a company committed to excellence, we always strive to strengthen and improve our services and procedures with the objective of offering our guests the very best possible experience. We assure you we are fully committed to our guests and to their safety and well-being. It is worth to mention that in order to ensure High Quality standards, we have daily inspections carried out by our Quality & Hygiene department and a third party company. Everything is continuously inspected, from our ingredients, water, procedures, and every tool and equipment used for food handling. We truly hope to have a new opportunity to welcome you back in order to change your impressions about our hotel and regain your trust. Sincerely, Quality Manager Iberostar Mexico
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After 5 previous visits to other resorts on the Riviera Maya, this is decidedly one of my favorites. Reasons: The friendliest staff Great food.( We were in the economical one of the 4 Iberostar Resorts at this location, so it may be the reason that the more expensive types of
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Response from Quality Manager I, Quality Manager at Iberostar Paraiso Del Mar
Responded 1 week ago
Dear guest, Thank you so much for sharing your sincere opinion about your recent stay at Iberostar Paraiso del Mar with the TripAdvisor community. It pleases us to know that we were able to provide a memorable trip for you and your family and we want to thank you for your positive comments about your recent experience with us. Likewise, we are more than happy to know that the beach, the attentive service of our staff and our facilities exceeded your expectations We are hope to welcome you back again in the close future. Kind regards, Quality Manager Iberostar Mexico
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The complex is beautiful with lots of space to walk about. They did an excellent job incorporating the local trees, plants, and free roaming animals and birds to give the resort a natural and very relaxed feel. The grounds are VERY well maintained and every member of the staff
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Response from Quality Manager I, Quality Manager at Iberostar Paraiso Del Mar
Responded 1 week ago
Dear guest, On behalf of the entire team of Iberostar Paraiso del Mar, we thank you for choosing us as your holiday destination and for sharing your experience with the TripAdvisor community. It is gratifying to know that you enjoyed our stunning facilities, entertainment activities, exotic atmosphere and wildlife. Thank you as well for making a special mention about the exceptional service of Jorge, we are sure that he will be delighted to hear from you. It will be a pleasure to welcome you once again to keep pampering you, as you deserve. Warm regards, Quality Manager Iberostar Mexico
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All photosTravelerPool & BeachRoom & SuiteDining Family and Play AreasBusiness Center & Event Rooms
bâtiments des chambres sur 3 niveaux
chambre très confortable et spacieuse
Building 12, close to pools and beach, a fair walk to restaurants and lobby.
Had dinner on beach and this is what we found in our room!
Professional photo exclusively commissioned by TripAdvisorIberostar Paraiso Del Mar
The Standard Room at the Iberostar Paraiso del Mar
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123456147
I have email links, but for some reason Tripadvisor won't let post them.
0 votes
Double beds and we had the ocean front rooms.
0 votes
Yes, if you ask at the concierge desk they will set up a shuttle to and from 5th ave back to resort
1 vote
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Think about what you want to be close to (buffets, beach, pool) and ask for a suite there,. You might want to take a ground floor suite, to avoid hauling stuff and toddler up and down stairs. Other wise the usual stuff - take and use lots of sunscreen, give yourself lots of time. Saw several families with strollers. The golf cart shuttle to the beach comes semi-occasionally -never at a time when I wanted it, so be prepared to hike. Ask the staff for help. They are really accommodating.
1 vote
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123456179
"Ocean and the main dining sections are at opposite ends. A room in the middle blocks made it a nice easy walk to either."
"The 1200 complex is close to the pool/beach but a relaxing walk to the restaurants/lobby or a short golf cart shuttle."
"Building 10 was ideal, beach out one door and buffet/pool out other. Really, not a bad building anywhere. *special request a tub if you wish"
"the lower the building number the closer to beach and pool i would recommend 14 or lower"
"We had pool view it was great!"
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12345620
PRICE RANGE
$194 - $464 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar paraiso del mar hotel playa paraisoiberostar playa paraisoiberostar hotel playa paraisoiberostar paraiso del mar mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
388
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