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Iberostar Paraiso Del Mar

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Carretera Chetumal Puerto Juarez, Km. 309, Playa Paraiso, Playa del Carmen 77710 Mexico
COVID-19 update: See the added health and safety measures this property is taking.Read more
Lowest prices for your stay
Expedia.com
$193
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Iberostar.com
$196
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Snaptravel
$250
$147
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SAVE $103
Hotels.com$193
WIOL.com
Prestigia.com$250
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Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Traveler (6154)
360
Panoramas (7)
Pool & Beach (1645)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Iberostar Paraiso Del Mar
Updated 10/08/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#6 of 10 hotels in Playa Paraiso
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
Directly on the beach of "Playa Paraíso" (Mexico). High standard of comfort. Wide gastronomic variety. 18-hole golf course. PAD/SSI – diving school, massage at the beach and the pool. Spa.
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Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Pool / beach towels
Outdoor pool
Yoga classes
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Swimup bar
Poolside bar
Golf course
Snorkeling
Tennis court
Aerobics
Bicycle tours
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Head massage
Massage
Pedicure
Salon
24-hour security
Chapel / shrine
Concierge
Currency exchange
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Coffee / tea maker
Minibar
Flatscreen TV
Bath / shower
Room service
Safe
Telephone
Iron
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Family Resort
Languages Spoken
English, Spanish

Location

Full view
36Car recommended
Grade: 36 out of 100
20Restaurantswithin 5 miles
4Attractionswithin 5 miles
5,922Reviews1,024Q+A100Room tips
Traveler rating
  • 3,134
  • 1,780
  • 635
  • 230
  • 143
Time of year
Traveler type
Language
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Popular mentions
Dusanka wrote a review Apr 6
Killeen, Texas1 contribution
The hotel is awesome, food is very good room and beach beautiful.Special thanks to joe he was excellent he went above and beyond to make our stay even more beautiful.THANK YOU JOE FOR DRIVING US TO OUR ROOM AND BACK ALWAYS WITH A SMILE
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Date of stay: April 2021Trip type: Traveled with friends
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Del Mar
Responded 6 days ago
Dear guest, We would like to thank you for your kind review of your recent holiday with us at Iberostar Paraiso del Mar. Such a friendly review is, of course, a great pleasure to read and confirms for us that our daily actions are worthwhile and that we are on the right path with our numerous efforts. Again we thank you for your pleasant opinion of our hotel and hope that we will continue to provide you with excellent holiday experiences in the future. Best Regards, Quality Manager Iberostar Paraiso del Mar
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Ashley D wrote a review Mar 2021
1 contribution
the only good experience here was the fact that i was with my boyfriend and the bell boy joe that literally took it upon himself to show us around and drive us where we needed. A lot of things are closed down such as restaurants and the theaters. If i would’ve known this i probably wouldn’t have came. They also don’t have room service so if you don’t make a reservation at a restaurant after 10 you aren’t eating.
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Date of stay: March 2021Trip type: Traveled as a couple
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Del Mar
Responded 2 weeks ago
Dear guest, Thank you for choosing our Resort as your holiday destination. Allow us to mention that for security reasons in this new normality, social distancing is essential, therefore, some services are now different, limited, or temporarily closed. We have available those facilities where the protocols required by our Medical Advisory Council and the relevant authorities can be guaranteed. However, we can assure you that all our staff works with great enthusiasm and makes a significant effort to satisfy our guests and make sure they are having a memorable time whilst they guarantee their safety and wellbeing. We hope that you can grant us the opportunity to host you in the future so we can show you our commitment to our guests’ satisfaction. Quality Manager Iberostar Paraiso del Mar
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Anna H wrote a review Mar 2021
31 contributions3 helpful votes
+1
Amazing garden and pools, great, helpful, always smiled personel. Eduardo from La Laguna is the best waiter ever! Beach was cleaned everyday. Lot of animals in garden. All the time everything was disinfected. Hotel application is great, you can manage every activity, make reservations.
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Date of stay: March 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Propietario at Iberostar Paraiso Del Mar
Responded 3 weeks ago
Dear guest, Thank you for taking the time to share your wonderful impressions of your stay at our hotel. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience. Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Kind Regards, Quality Manager Iberostar Paraiso del Mar
Read more
Malcatte wrote a review Feb 2021
Colorado Springs, Colorado1 contribution7 helpful votes
My husband and I spent 3 stressful years without a vacation and finally decided to take a nice, relaxing trip.After a month's worth of research, we decided to go to Playa Del Carmen at the Iberostar Paraiso Del Mar. I reserved a suite on the beach front. We were so excited to just sit quietly on our patio and relax. I prechecked in as they requested and all was good. Then we got there. The guy at the gate couldn't find our names. I brushed off that sinking feeling. What could go wrong?We went to the lobby to check in. We gave our names and the resort we were staying in. The young man looked at us like a deer in the headlights He could not find our names, then went somewhere in the back. He came backand told us that the Paraiso Del Mar resort was CLOSED. I sat there dumbfounded. Fortunately, I brought my receipt. More strange looks, more running to an office as we sat there sensing something bad was happening. We weren't wrong. The young man came back and said he was sorry but the resort they booked us into was closed. The 3 that were open did not have any beach views let alone being on the beach. He said they would put us into a lovely room in one of the other resorts. Then told us he would probably have to charge us and we would have to try to get our other payment back. We were officially in vacation hell. They took us to a room similar to the one we reserved and very nice, except it was right in front of the pool where the noise was constant all day long. I wanted to cry. All of the meals were in a different building and we didn't mind the walk but we didn't get a map or anything. We wandered around completely lost. My husband was so upset the next day, he demanded an oceanfront room, while I was busy calling American Express to make sure they couldn't charge me twice. This was a mistake. Without my knowing, they booked us into the Iberostar Cancun. I had seen this one online and didn't like it because it was like the Hampton Inn. Too late. We were booked there. We arrived and taken to our room on the 5th floor with a partial view of the beach, but right in front of the pool where the music blared sometimes until 12 pm! I believe the price listed was half of what we paid for the Paraiso Del Mar! I couldn't wait to get back home. This mess was unacceptable. Iberostar said nothing when I prechecked in online. If they had notified me it was closed we would have gone somewhere else. All the staff was nice, but the food was just average.
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Review collected in partnership with Iberostar
Date of stay: February 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
4 Helpful votes
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Response from Quality Manager Iberostar Mexico, Propietario at Iberostar Paraiso Del Mar
Responded Feb 25, 2021
Dear guest, First and foremost, we extend you our gratitude for sharing your feedback with us. As we aim to provide an exceptional experience since booking to check out, we are concerned to know the discomfort you encountered during your stay, please know that our staff does everything in their hands to assist our guests in the very best possible way. Furthermore, we offer you an apology for any inconvenience you encountered and we assure you that we will forward your observations to our Management and the corresponding departments to avoid a situation like this from happening again. We hope you had a safe trip back home, we remain at your disposal. Best regards, Quality Manager Iberostar Paraiso del Mar
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alyona s wrote a review Jan 2021
4 contributions4 helpful votes
Super hotel. I like it. Animation is perfect. Good is super. Alcohol is high quality!!!! Beach is good. I recommend. But less food for kids. A lot of animals koati, monkeys it's very nice for kids. Perfect stay
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Date of stay: January 2021Trip type: Traveled with family
1 Helpful vote
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Response from Quality Manager Iberostar Mexico, Owner at Iberostar Paraiso Del Mar
Responded Jan 26, 2021
Dear guest, Thank you for taking the time to share your wonderful impressions of your stay at Iberostar Paraiso del Mar. It is of the utmost importance to us that our guests enjoy of our well-thought-out holiday concept. Our main objective is to guarantee our guests can experience the highest levels of comfort in a, particularly pleasant atmosphere, and we are so glad to know you enjoyed of a wonderful experience. Again, we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future. Kind Regards, Quality Manager Iberostar Paraiso del Mar
Read more
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PRICE RANGE
$151 - $366 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
iberostar paraiso del mar hotel playa paraiso, iberostar playa paraiso, iberostar hotel playa paraiso, iberostar paraiso del mar mexico
LOCATION
MexicoYucatan PeninsulaQuintana RooRiviera MayaPlaya del CarmenPlaya Paraiso
NUMBER OF ROOMS
388
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Frequently Asked Questions about Iberostar Paraiso Del Mar
Which popular attractions are close to Iberostar Paraiso Del Mar?
Nearby attractions include Cirque du Soleil Joyà (0.5 miles), Jungala Aqua Experience (0.7 miles), and Pasion De Cacao (0.2 miles).
What are some of the property amenities at Iberostar Paraiso Del Mar?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
Which room amenities are available at Iberostar Paraiso Del Mar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Iberostar Paraiso Del Mar?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Iberostar Paraiso Del Mar?
Yes, free parking is available to guests.
What are some restaurants close to Iberostar Paraiso Del Mar?
Conveniently located restaurants include Pavo Real by the Sea, Tramonto, and Il Olivo.
Are there opportunities to exercise at Iberostar Paraiso Del Mar?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Iberostar Paraiso Del Mar have an airport shuttle?
Yes, Iberostar Paraiso Del Mar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Iberostar Paraiso Del Mar located near the city center?
Yes, it is 0.4 miles away from the center of Playa Paraiso.
Are any cleaning services offered at Iberostar Paraiso Del Mar?
Yes, dry cleaning and laundry service are offered to guests.
Does Iberostar Paraiso Del Mar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.