The hotel is awesome, food is very good room and beach beautiful.Special thanks to joe he was excellent he went above and beyond to make our stay even more beautiful.THANK YOU JOE FOR DRIVING US TO OUR ROOM AND BACK ALWAYS WITH A SMILE
the only good experience here was the fact that i was with my boyfriend and the bell boy joe that literally took it upon himself to show us around and drive us where we needed. A lot of things are closed down such as restaurants and the theaters. If i would’ve known this i probably wouldn’t have came. They also don’t have room service so if you don’t make a reservation at a restaurant after 10 you aren’t eating.
Amazing garden and pools, great, helpful, always smiled personel. Eduardo from La Laguna is the best waiter ever! Beach was cleaned everyday. Lot of animals in garden. All the time everything was disinfected. Hotel application is great, you can manage every activity, make reservations.
My husband and I spent 3 stressful years without a vacation and finally decided to take a nice, relaxing trip.After a month's worth of research, we decided to go to Playa Del Carmen at the Iberostar Paraiso Del Mar. I reserved a suite on the beach front. We were so excited to just sit quietly on our patio and relax. I prechecked in as they requested and all was good. Then we got there. The guy at the gate couldn't find our names. I brushed off that sinking feeling. What could go wrong?We went to the lobby to check in. We gave our names and the resort we were staying in. The young man looked at us like a deer in the headlights He could not find our names, then went somewhere in the back. He came backand told us that the Paraiso Del Mar resort was CLOSED. I sat there dumbfounded. Fortunately, I brought my receipt. More strange looks, more running to an office as we sat there sensing something bad was happening. We weren't wrong. The young man came back and said he was sorry but the resort they booked us into was closed. The 3 that were open did not have any beach views let alone being on the beach. He said they would put us into a lovely room in one of the other resorts. Then told us he would probably have to charge us and we would have to try to get our other payment back. We were officially in vacation hell. They took us to a room similar to the one we reserved and very nice, except it was right in front of the pool where the noise was constant all day long. I wanted to cry. All of the meals were in a different building and we didn't mind the walk but we didn't get a map or anything. We wandered around completely lost. My husband was so upset the next day, he demanded an oceanfront room, while I was busy calling American Express to make sure they couldn't charge me twice. This was a mistake. Without my knowing, they booked us into the Iberostar Cancun. I had seen this one online and didn't like it because it was like the Hampton Inn. Too late. We were booked there. We arrived and taken to our room on the 5th floor with a partial view of the beach, but right in front of the pool where the music blared sometimes until 12 pm! I believe the price listed was half of what we paid for the Paraiso Del Mar! I couldn't wait to get back home. This mess was unacceptable. Iberostar said nothing when I prechecked in online. If they had notified me it was closed we would have gone somewhere else. All the staff was nice, but the food was just average.…
Super hotel. I like it. Animation is perfect. Good is super. Alcohol is high quality!!!! Beach is good. I recommend. But less food for kids. A lot of animals koati, monkeys it's very nice for kids. Perfect stay