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Mayan Palace Riviera Maya

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Mayan Palace Riviera Maya
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3,083 Reviews from our TripAdvisor Community

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Showing 2,409: English reviews
1 review
5 of 5 stars Reviewed yesterday NEW via mobile

My wife and I have been coming here twice and sometimes 3 times a year for many years. We are retired and travel quite a bit but the Mayan Palace is our favorite destination. The resort is beautiful , the one bedroom has a full kitchen, the restaurants are fantastic and the food is outstanding. If you come here I... More 

Helpful?
Thank Ronald C
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

My family has stayed at this resort 3 times! We absolutely love this resort! It is so beautiful and so much fun! The entertainment by the Joy Squad is fantastic. We got to know many of the staff by name. Enrique Osnaya made our stay even more enjoyable!! He is in charge of the night entertainment so you see him... More 

Helpful?
Thank K_Rebec
Colonia, New Jersey
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Mayan Palace is part of the Vidanta of Riviera Maya. Beautiful jungle-feel like resort with nice walkways, huge pools, lazy river, private beach and what many people enjoy - 18-hole golf course. There are plenty activities for the whole families and kids alone - they have a Kid's Club. Resort's concierge will make sure that the guest take advantage of... More 

Helpful?
1 Thank Agnieszka K
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Our room was beautiful, it was more like an apartment, it had bedroom, kitchen, living room, dinner table, fridge, 2 tvs, bathroom. It was comfy, clean, quiet, beautiful pools open 24 hrs, the beach was beautiful and clean too. We will definitely go back next year.

Helpful?
Thank Cristina A
Atlanta, Georgia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Stop whining people. Yes, there are mosquitos but they are also in NY, Chicago, LA, Houston and Atlanta. Use your bug spray just like you would in your own city. The food is fresh and delicious in every restaurant, the service is impeccable and the whole place is inspection clean. The staff shows appreciation for your business at every encounter.... More 

Helpful?
1 Thank sscales2016
1 review
2 of 5 stars Reviewed 1 week ago via mobile

Octavio Mendoza is a rep for vida watch out for him he lies says things like attend a timeshare and he will take 75.00 deposit off your bill that is not true says he will give you cash and for Xacaret that is not true they give you credit towards your room service bring lots and lots of bug spray... More 

Helpful?
Thank Virginia O
Pietermaritzburg, South Africa
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

The Mayan Palace appears to be the cheapest of the sections at Vidanta resort and it's still pleasant. The pool is awesome, but the beach is not swimmable. Loads of mosquitoes. Getting around can be a little slow with the shuttles around the resort, but kind of fun. We enjoyed it overall.

Helpful?
1 Thank Erichero
Coralville, Iowa
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Goods 1. Very comfortable, besides the hard beds 2. Accommodating staff, and very friendly 3. Decent food 4. Great snorkeling once you get past the rocky entrance (ouchie) 5. Loved having a kitchen. Plenty of cheap groceries in Puerto Morales. 6. Huge pools 7. Great poolside and beach drink service 8. Frequent room cleaning unlike most timeshare properties. Bads 1.... More 

Helpful?
4 Thank iowatravels_10
Orland Park, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

My daughter and I just returned from the Mayan Palace after a 5 day stay and we enjoyed every moment! The grounds are beautiful and very well kept. All of the staff were very friendly and helpful. The entertainment was enjoyable, we participated in water aerobics, poolside dancing lessons, the pool party, and the beach party-all very fun and well... More 

Helpful?
4 Thank Travelingmama78
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn that you enjoyed our grounds, the facilities and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Please accept our sincere apology for behavior exhibited by the sales... More 

Aventura, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

Everyone is eager to please you. The restaurants, the Italian and French were great and the food well prepared. However , the walls are thin and you can hear everything next door. I had a single room. It was neat and clean. However, the halls appeared in need of refurbishing. Beware of timeshare sales people.

Helpful?
Thank grandm0m5
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you enjoyed our restaurants. Your comments and suggestions are always welcomed. It will be... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $63 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mayan Palace Riviera Maya 4*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico
Hotel Style:
#1 Best Value Hotel in Playa Paraiso
#6 Luxury Hotel in Playa Paraiso
#7 On the Beach Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
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