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Mayan Palace Riviera Maya

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3,249 Reviews from our TripAdvisor Community

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Showing 2,535: English reviews
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Reviewed yesterday NEW

We stayed at this beautiful resort Feb 4th though the 11th 2017 and I was planning to write a lovely review but now I'm so irritated with them I hesitate rating them till my billing issue is resolved. I was assured by the Front desk staff at check out and then again by phone after returning to the US this...

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Helpful?
1Thank Calvin J
Manitoba
Reviewed yesterday NEW

Stayed in a master room (king bed, 2ft wide patio) facing the back in Bldg 4 (good location). Romm was dark, musty & felt like a cell. Opened slider a couple of times but smell of septic tank sent us back in. Room & hallway were clean but echoed all sounds. The massive pool looks lovely but you must need...

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Helpful?
Thank glbkge
Reviewed 2 days ago NEW

Our time spent at Mayan Palace was enjoyable. Although, the property grounds are massive, the staff went above and beyond to make to things easy. Namely, Luis Gonzalez Aguilar (Bell Boy) gave special attention to us on numerous occasions. I would recommend this resort to other travelers but advise them to be prepared for a BIG RESORT PROPERTY.

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Helpful?
Thank George G
Cheyenne
Reviewed 3 days ago NEW

Staying here is a mixed bag - as in all Mayans, the staff is the best part. They're friendly, efficient, and do a great job. But if you're going to take advantage of great snorkeling, forget it. The beach is beautiful, but getting into the water is a major adventure, with slippery and uneven rocks. Don't even try it without...

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Helpful?
1Thank Andrea C
Cleveland, Ohio
Reviewed 3 days ago NEW

This resort is absolutely amazing. I don't even know where to begin. The grounds are beautiful everywhere you go. they have walking paths everywhere so you can get on the grounds via one of these paths. They have left many conservation grounds so you are walking through wooded areas that are beautifully lighted at night. they also have driving paths...

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Helpful?
1Thank Nancy W
Long Island, New York
Reviewed 4 days ago NEWvia mobile

We've been here for two days and it's been one inconvenience after another. First, the place is too big. I hate waiting in line on vacation. You have to wait for a tram to go to the beach, the pool, a restaurant. Last night it was almost a two hour ordeal to get something from our car that we needed....

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Helpful?
Thank DavidfromLongIsland
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: Thank you for your taking the time to write a review about your experience while staying with us. We dissatisfied that your stay was different from what you had expected. Rest assured that your feedback will be taken into consideration as it helps us improve our facilities and services. Your comments are always appreciated. Warm regards, Mayan Palace...

maine
Reviewed 5 days ago NEW

Let me start out by saying the resort's housekeeping and food and beverage staff are fantastic!!! Sales staff not so great.We refused to get our informational breakfast meeting at check in (we are mayan owners),the greeter pretty much insulted us.Recieved a call the first 4 days to attend .Well we finally gave in,(Big Mistake) after 6 hours and 6 sales...

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Helpful?
Thank densal
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: Thank you for taking the time to provide us your feedback about your stay at Mayan Palace. We are glad that you liked our grounds. For that reason we are disappointed we did not meet your expectations to the fullest. As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and...

Traverse City, Michigan
Reviewed 6 days ago NEWvia mobile

There are fancier hotels here, The Grand Mayan, The Bliss, The Grand Luxe, but The Mayan Palace is where it's at! Closest to the pool, the beach and the restaurants. This pool is so great and the real star of your week in paradise is The Joy Squad at the pool! These fun and friendly young people organize your day...

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Helpful?
2Thank sandy g
Cambridge, Canada
Reviewed 6 days ago NEW

Went there through Vida note travel club Vacation Priviledges , shuttle pick up on time . Disappointing check in told no room til 5 other people from other time shares we came with got room right a way, this was suppose to be a Priviledges week ,got room close to 4 but no luggage, originally we requested close to beach...

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1Thank expectation1
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to find out that our staff was welcoming as this is what we strive for every day. We are disappointed to learn about the inconveniences experienced during your visit. Your observations will be shared with...

Bristol, New Hampshire
Reviewed 1 week ago via mobile

I like the resort so much that we became members. With some of the changes I may have made the wrong move. The resort rooms are beautiful and very large. The resort staff are friendly and helpful. They are also very honest. By mid-vacation my phone died and I left it in my room on the table. The house keeper...

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Helpful?
1Thank spill_beans
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: Thank you for taking the time to provide us your detailed feedback about your recent stay. We are very happy to welcome you as a member of the wonderful world Mayan Palace! We are delighted to find out that all our staff was welcoming and pleasant as this is what we strive for every day. It is nice...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Hotel Class:4.5 star — Mayan Palace Riviera Maya 4.5*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico
Hotel Style:
#7 Luxury Hotel in Playa Paraiso
#8 On the Beach Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from Mayan Palace Riviera Maya staff and other travelers.
512 questions
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Bayboro
6 months ago

See all questions (512)

Questions? Get answers from Mayan Palace Riviera Maya staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Bldg 4 & 5 good proximity to pool & restaurants.”
 of 5 bubbles glbkge, yesterday | Read review
“If you get stuck here ask buildings 1 to 6”
 of 5 bubbles expectation1, 6 days ago | Read review
“Rooms in the lower numbered buildings are closer to the pool and restaurants. Otherwise you will need to take the shuttle.”
 of 5 bubbles RobynY_12, 1 week ago | Read review
“Ask for Blocks 1 to 8 of the Mayan Palace, as they are nearer eh pool and beach, etc.”
 of 5 bubbles Mark_Lisbon, 1 week ago | Read review
“To be closer to restaurants, beach, bldg 1-10 are better. Quieter and don't mind walking, riding the tram bldg 11-21 are better”
 of 5 bubbles rettangel1990, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question