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Mayan Palace Riviera Maya

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Traveler (3541)
Pool & Beach (1028)
Room & Suite (335)
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Overview
  • Excellent41%
  • Very good30%
  • Average13%
  • Poor7%
  • Terrible9%
Travelers talk about
“havana moon”(305 reviews)
“playa del carmen”(655 reviews)
Free Internet
Parking
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Non-Smoking Rooms
4 Star Hotel
All hotel details
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Reviews (4,297)
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All reviewshavana moonplaya del carmentimeshare presentationrented a carfront gatetime share presentationplaya expresssmall kitchenhappy hour isminute walk to the poolhigh pressuretimeshare salesone bedroom suiteno cash policymexican fiestaresort feevidanta resort
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1 - 5 of 3,297 reviews
Reviewed yesterday

The Mayan is a part of a large hotel group called Vidanta . The property is huge and requires the use of a shuttle to access some amenities. The check in process is slow because several groups arrive at the same time; checking out is...More

Review collected in partnership with RCI
Thank Allie876
Reviewed 3 days ago

It was really good. The rooms were great and the staff was extremely friendly. They went out of their way to make our stay a pleasant one. However our trip was not recent it was a year ago April of 2017.

Review collected in partnership with this hotel
Thank Paula D
Reviewed 3 days ago

Once again Vidanta delivers a great vacation experience. The Mayan Palace is a great place to stay! The staff are extremely courteous and focus on making their guests happy. We could not have been treated any better.

Review collected in partnership with this hotel
1  Thank drsullins
Reviewed 4 days ago via mobile

We had a great anniversary trip here. The downsides to this property is how large it is. You can end up far from the beach/pool. They have shuttle service, but they don’t do a great job of telling you where they are going. The beach...More

1  Thank Jeremy G
Reviewed 5 days ago

We stayed there April 2018 and had a great time. We were NOT hounded to take a tour; they asked, we said no, they asked again, we said no, and 10 seconds later that was that. The place is huge and has 5 resorts. Mayan...More

1  Thank tonylS6730AO
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Room Service
Beachfront
Free Internet
Bar/Lounge
Spa
Hotel Amenities
Room Service
Children Activities (Kid / Family Friendly)
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Business Center with Internet Access
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Golf course
Tennis Court
Outdoor pool
Sauna
Details
Hotel class
Hotel Style
#7 Luxury Hotel in Playa Paraiso
#7 Spa Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Hotel class
Hotel Style
#7 Luxury Hotel in Playa Paraiso
#7 Spa Hotel in Playa Paraiso
#8 Family Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 On the Beach Hotel in Playa Paraiso
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveler (3541)
Pool & Beach (1028)
Room & Suite (335)
Dining (248)
Family and Play Areas (50)
Business Center & Event Rooms (7)
Questions & Answers
Ask a question
mznjm23
April 16, 2018|
AnswerShow all 6 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Jessica S
April 16, 2018|
AnswerShow all 3 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Jessica S
April 16, 2018|
AnswerShow all 3 answers
Response from Vidanta V | Property representative |
Please call us at 1-800-292-9446.
0
Votes
Google Translation
Room Tips
"be as near the main pool as possible"
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"Low floors are easier and if you are at the Mayan Palace try for buildings 1 - 4. They are closer to pool and..."
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"No good views from Mayan Palace. Buildings 1-7 are probably the only decent buildings. Everything echos so..."
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"No great views but you can get to great views in no time.Great service from the resort and its' staff!"
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