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Mayan Palace Riviera Maya

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Mayan Palace Riviera Maya
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3,074 Reviews from our TripAdvisor Community

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Showing 2,405: English reviews
Atlanta, Georgia
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW

Stop whining people. Yes, there are mosquitos but they are also in NY, Chicago, LA, Houston and Atlanta. Use your bug spray just like you would in your own city. The food is fresh and delicious in every restaurant, the service is impeccable and the whole place is inspection clean. The staff shows appreciation for your business at every encounter.... More 

Helpful?
Thank sscales2016
1 review
2 of 5 stars Reviewed yesterday NEW via mobile

Octavio Mendoza is a rep for vida watch out for him he lies says things like attend a timeshare and he will take 75.00 deposit off your bill that is not true says he will give you cash and for Xacaret that is not true they give you credit towards your room service bring lots and lots of bug spray... More 

Helpful?
Thank Virginia O
Pietermaritzburg, South Africa
Level Contributor
22 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

The Mayan Palace appears to be the cheapest of the sections at Vidanta resort and it's still pleasant. The pool is awesome, but the beach is not swimmable. Loads of mosquitoes. Getting around can be a little slow with the shuttles around the resort, but kind of fun. We enjoyed it overall.

Helpful?
1 Thank Erichero
Coralville, Iowa
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 2 weeks ago via mobile

Goods 1. Very comfortable, besides the hard beds 2. Accommodating staff, and very friendly 3. Decent food 4. Great snorkeling once you get past the rocky entrance (ouchie) 5. Loved having a kitchen. Plenty of cheap groceries in Puerto Morales. 6. Huge pools 7. Great poolside and beach drink service 8. Frequent room cleaning unlike most timeshare properties. Bads 1.... More 

Helpful?
4 Thank iowatravels_10
Orland Park, Illinois
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 2 weeks ago

My daughter and I just returned from the Mayan Palace after a 5 day stay and we enjoyed every moment! The grounds are beautiful and very well kept. All of the staff were very friendly and helpful. The entertainment was enjoyable, we participated in water aerobics, poolside dancing lessons, the pool party, and the beach party-all very fun and well... More 

Helpful?
4 Thank baby62498
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: Thank you very much for providing your comments about your vacation at Mayan Palace. We are pleased to learn that you enjoyed our grounds, the facilities and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most comfortable experience ever. Please accept our sincere apology for behavior exhibited by the sales... More 

Aventura, Florida
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Everyone is eager to please you. The restaurants, the Italian and French were great and the food well prepared. However , the walls are thin and you can hear everything next door. I had a single room. It was neat and clean. However, the halls appeared in need of refurbishing. Beware of timeshare sales people.

Helpful?
Thank grandm0m5
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: Thank you for providing your comments about your vacation at Mayan Palace. We are pleased to learn our staff’s service was efficient. They work tirelessly - day and night, to make our guests’ visits the most enjoyable experience ever. We are also happy that you enjoyed our restaurants. Your comments and suggestions are always welcomed. It will be... More 

1 review
5 of 5 stars Reviewed 2 weeks ago via mobile

My wife and I have been going there at least twice a year for the last 13 years. The restaurants are 5 Star, the food is great and the service is outstanding, we stay in a one bedroom unit, the room has a full kitchen the room and room service is fantastic the pool is the largest in the world... More 

Helpful?
Thank Anna C
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest : Thank you so much for commenting about your stay. We are very pleased to learn you have been faithful owners of our brands and you continue to enjoy our tropical paradise. We are happy you enjoyed our food options, the facilities and our staff’s service. They work tirelessly - day and night, to make our guests’ visits... More 

Chicago, Illinois
Level Contributor
30 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Visited in August 2016 with another family for vacation. Outstanding facility and amenities. The lobby is nicely appointed and the check in process is pretty smooth. The rooms are all pretty spacious, clean, and modern, with kitchenettes and college dorm-sized refrigerators. Beds are comfortable. The pools are amazing and palapas can be reserved (you can either pay a daily fee,... More 

Helpful?
Thank 63Chitown63
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest : We really appreciate the time you have taken to share with us your impression about your stay at Mayan Palace. We are delighted to learn your trip was fun and you enjoyed our food options, our facilities, the pools and our staff’s service. Everyone works tirelessly - day and night, to make our guests’ visits the most... More 

Orland Park, Illinois
Level Contributor
30 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Stupidly we did go to the Mayan Palace and got literally kidnapped. We were taken into a gated facility, driven by a shuttle to an office and 3 hours later still had not seen the time share. We demanded to leave and were told if we tried to exit on our own we would be arrested for trespassing. We threw... More 

Helpful?
5 Thank StuckinIllinois4429
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest : Thank you for your review about your visit to our Mayan Palace property after accepting an invitation for a tour. We are sorry to hear about the inconveniences experienced. We do appreciate you brought this to our attention and it will be shared with the appropriate management to be thoroughly investigated since we strive to make each... More 

Helendale, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 weeks ago

The pools were fantastic, My 7 year old never wanted to leave. The room faced the jungle was Great, There were 4 of us plenty of room.The room was very well kept up on by the staff .the shuttle drivers were always friendly and convenient , The room had a kitchen saved a lot of money by going into town... More 

Helpful?
1 Thank dd964kp
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest : Thank you for taking the time to provide us your feedback about your recent stay with us. We are happy to learn you and your loved ones had a great time at our Mayan Palace. Our goal is to make each one of our guests’ vacations relaxing and we look to please them by making sure they... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Babysitting
  • Dry Cleaning

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $63 - $77 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mayan Palace Riviera Maya 4*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico
Hotel Style:
#1 Best Value Hotel in Playa Paraiso
#6 Luxury Hotel in Playa Paraiso
#7 On the Beach Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
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