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Mayan Palace Riviera Maya

Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710 , Mexico
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Mayan Palace Riviera Maya
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3,001 Reviews from our TripAdvisor Community

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Showing 2,362: English reviews
1 review
3 of 5 stars Reviewed yesterday NEW via mobile

Resort is clean staff was very nice however transportation in the resort is horrible ! The worst I've experienced. The resort isn't really organized there all over the place and for a resort as big as it is they need more carts and need staff to give the correct information as to where each cart goes . People shouldn't have... More 

Helpful?
Thank Lauren Z
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Thank you so much to the Joy Squad: Oso, Victor, Luis, Armando, Arnold, Johnathan, Enrique, Arturo, Adan, Pepe, DJ Danny, Laura, Karla, Lurida, Iris, Aronza, Tiara, and Georgina; for making my vacation the best two weeks I have ever had. I am so grateful that I could meet such beautiful and amazing people. Their hard work and dedication does not... More 

Helpful?
1 Thank RachelKreager
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 days ago NEW via mobile

This is our second trip and we stayed two weeks from June 26 to July 10 (two bedroom). As other trip advisors mentioned, the resort is huge and beatifully maintained. It used to be only grand mayan (better) and palace. The resort added two more higher classes of accommodation, thus, now 4 different levels. On our 1st trip 4 years... More 

Helpful?
Thank Dominic C
Krasnodar, Russia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel in May for 10 days, very beautiful place! Service was great! Food was great! Actually everything was great! The only problem for us was getting anywhere in the hotel. It is so big you have to travel by bus to get to another place. Got lost couple of times trying to find restaurants!) The hotel would... More 

Helpful?
1 Thank Diana E
United States
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 5 days ago NEW

Could be worse: The staff was always courteous and pleasant; the resort was clean and attractive; the pool was enormous; the food and drinks were usually very good and at average prices; and we enjoyed the events we attended. We participated in activities and won some free drink coupons that we enjoyed using. We got lucky and avoided the dreaded... More 

Helpful?
Thank justchocolate
Washington DC, District of Columbia
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Property is nice affordable and enjoyable for the family and for couples. The worst scam is the timeshare sales pitch. Do not fall for it you will be hounded and it will take valuable vacation time away from you. They told us it would take an hour presentation and it ended up being 6 hours of hassle and shady sales... More 

Helpful?
Thank Neil P
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: We are grateful for your taking the time to write a review about your experience while visiting Mayan Palace. We are glad to learn you enjoyed our property. Regrettably, it would appear we did not meet all your expectations. As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and conditions... More 

Monrovia, California
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Hugh property and the biggest pool I've seen to date. Pool is in front of the beach with all the rooms, 18 buildings I believe behind that, so it is quite a walk to everything. They do have trams to help if you are patient enough to wait but once you reach the huge pool there is still quite a... More 

Helpful?
Thank Sharon S
Chepstow, United Kingdom
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

To begin with, this resort was part of a cruise & land package bought from RCI. When we booked this resort, we was informed that we were booked on a 'PROMO' week. To be clear, a 'PROMO' week forces you to take part in a 90 minutes sales presentation - which they never are, ours went on for 4 hours!... More 

Helpful?
1 Thank welshdragon2012
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: We are grateful for your taking the time to write a detailed review about your experience while staying at Mayan Palace. . We are delighted to find out that all our staff was welcoming and pleasant as this is what we strive for every day. All the same, we are disappointed that we were unable to meet your... More 

Level Contributor
40 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 1 week ago NEW via mobile

The grounds are spectacular - there is nothing like an evening stroll down a board walk literally through the jungle. While we were warned the restaurants can be expensive that's a regional opinion. Coming from New England the prices are fairly cheap. Even the market is inexpensive compared to home. The entire location is cash free and everything is charged... More 

Helpful?
Thank Michael Fryar
Keller, Texas
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 1 week ago

We enjoyed this beautiful resort, but shame on you Vida for the excruciating sales experience, see last paragraph for details. As soon as we arrived we checked in, and a Hotel rep, Luis, introduces himself and says there will be short owner’s update meeting later in the week that will include a free breakfast, and a 10% discount voucher for... More 

Helpful?
3 Thank TX_Mikester
Socialmediamanager1, Manager at Mayan Palace Riviera Maya, responded to this review

Dear Guest: Thank you for providing your comments about your visit at Mayan Palace. We are happy to learn that you found our property to be beautiful. However, we are sorry to hear about the inconveniences experienced. As one of the most successful companies in the Mexican tourism field, we clearly communicate the terms and conditions associated with accepting an... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Beachfront
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access

Additional Information about Mayan Palace Riviera Maya

Address: Km 48 Carretera Federal, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $63 - $484 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mayan Palace Riviera Maya 4*
Number of rooms: 402
Also Known As:
Mayan Riviera
Mayan Palace Cancun
Wyndham Playa Del Carmen
Riu Palace Riviera Maya
Cancun Grand Mayan
Grand Maya Mayan Riviera
Playa Del Carmen Wyndham
Mayan Palace Playa Del Carmen
Mayan Palace Riviera Maya Mexico
Mayan Palace Riviera Maya Playa Paraiso, Mexico
Hotel Style:
#1 Best Value Hotel in Playa Paraiso
#6 Luxury Hotel in Playa Paraiso
#7 On the Beach Hotel in Playa Paraiso
#8 Top resorts Hotel in Playa Paraiso
#10 Family Hotel in Playa Paraiso
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