Very bad the rides on golf cars, specially for The Club members, not cold beers at the bars, cold food at the buffet (I had to ask for heat it), the bars closed before time, room service slow response, no towels at the bathroom, bad customer service such as from Lucia, Luis and Erich their staff name). Also, missing of communications I went to the Iluzio show they said no kid were allowed to go, I had to pay a nany (super expensive) and when I get to the show there were kids younger than mine (babies and toddlers)
This was a great trip for my family for our birthdays. At the Ranchero Steakhouse we were treated so well from the moment we got there. Jorge, Jhonny, and Hermano were fantastic. They made our night. Hermano was even there for breakfast. We spent a lot of time at the pool and our server Veronica Castro was terrific. It seemed that every time we needed something she was there. The resort is taking precautions and is very clean. Our concierge Zohar was the best! Every time we asked for or about anything he took care of it with speed and efficiency. And then what can you say about the entertainment staff but kudos to Giovanni who did water aerobics and was dressed in a bunny costume in 90 degree heat. He made everything fun. Great vacation!
Never stayed at a resort before and for the price, I had such an enjoyable time. The staff was so friendly and welcoming that I was baffled as to their friendliness but it made the stay a lot more pleasant. Highly recommend to go with your loved ones or friends to relax and whatnot.
Anys in our room and they came in a fumigated it. They sprayed the room while we were standing in it. The food, service, pools, beach access, buffet, and restaurants were all good. Plenty of room around the pool. The nightly entertainment was more like a children's show. In our previous stays, the shows had a theme- 80's music, tribute to Prince, Michael Jackson, and karaoke.
I’d long go back if I wanted a “weight loss camp” experience. I ate bread and butter for most meals because the food was absolutely atrocious. I lost 6 lbs in the week I was there. Everything we tried was worst than the last. It’s the cheapest, grossest food. It’s the Mexican version of a bad Hometown Buffet.
My children attended the star camp on and off over the last week. They always had so much fun. The workers were great with the kids and very engaging. The kids were kept busy and didn’t even miss us. The last day there the kids begged to spend the whole day with them. Two workers really stood out Jimena and Sam.
We have been back for two weeks now and I have thought very carefully about leaving a review. I will say that the issues/observations we had were communicated during our stay, concierge were courteous and helpful, as well as Laura Li from Guest Relations. This was our second trip back to the Lindo, the last was back in 2018 where my husband left a five star review of the resort. We didn’t know whether to return because of the lovely memories we had from last time, but after Covid we wanted to go somewhere we knew would be relaxing and the Lindo was it. The resort is still beautiful and is always being manicured. The pool was clean, every morning staff were checking for loose tiles and testing the water. The pool is big, but still space for everyone and it never felt overly crowded. The beach was beautiful, obviously the seaweed is there but they do their best to constantly try and clear it. The buffet always had a good selection of food, we thought the food was of a good standard with lots of variety. We also ate at El Rancho, Olivetti, the Japanese and Brazilian restaurants. Overall the food met our expectations. The tacos in the Plaza were amazing! Burgers at the beach bar were really good. Cons - We arrived after 20 hours travel door to door, it was around 9pm (3am back home) in the evening when we arrived and the room we booked was not available (we did online check in the day before travel) We were told that the room you book through the agent isn’t necessarily the one you get. Our son was exhausted and we just wanted to get him to bed so accepted the king room and waited half an hour for a put up bed to be bought round for our son. We were eventually moved to the correct room 2 days later. - Then they couldn’t get our bands to work with the new room, which involved numerous trips to concierge and the front desk on many different days. We then were issues key cards, which is fine, these thing happen. - Over the course of the first few days we noticed how much we were trying to be up sold additional experiences than before, we are polite and said no but we were constantly approached during the first week about the breakfast/star prestige sales pitch which made us feel very uncomfortable. - In addition Star Friends seem to have been tasked with up-selling, to pay extra for the other evening shows. It all was mentioned in a friendly way but made us feel awkward saying no all the time. This also happened for the fire show on the beach, asking to pay $40 for a bottle of wine and a front row table so you can see the show, if you don’t you won’t be able to see anything in the ‘free seats’ because the stage was flat to the ground. - As time went on it seemed to us that the ‘All Inclusive’ resort was becoming and two tiered resort where you are separated by people who have the money and can upgrade to these options or the people who save all year to come to a resort like this for their one and only holiday and have not factored in that you need additional money to get better experiences on resort. - This then leads on to tips. We are happy to tip and expected to but for good service, why should I tip a bar man at the pool or beach when he is quite clearly ignoring us and only serving the people who are waving dollars at him. I don’t pay to get good service at a 5 star resort I expect the same level of service as everyone else here. This is unacceptable. It in fact made me reluctant to visit the bar to ask for a drink, instead I would go get a drink from the fridge in the room. - Evening shows we tried a few evening shows (the free ones) as they used to be a very high standard. We felt this had slipped. I am a dancer and it looked flat footed and not rehearsed. I hate to be critical on this as I know how much hard work goes into it and it’s hot up there in that heat but I expected more. Pros - THE STAR CAMP what can I say this place is amazing I would give it 5 stars alone. The people who work tirelessly with the kids there and still have a smile on their face dressed in fancy dress, dancing and singing at 8pm at night is incredible. My son is still so sad to have left, he cried for a week afterwards. The care, devotion, inclusion from the staff was so reassuring. I always felt he was well looked after and he would come back happy and content. He has some wonderful memories of the new friends he had made and the activities he has done. Our son was in the Dolphin camp, there is a full itinerary on the app which is handy. I loved watching them walk past singing and whooping. In the evening there were either kids participation shows or shows regarding the hotels ‘wave of change’ with characters to meet. Our son loves both. The staff were so inclusive even if your child hadn’t been to camp they were still invited up on stage to play games and take part in the shows. Truly if you have kids, this camp is the best I have found. The building they work from is nice and cool, they have a climbing wall, soft play and slides (from what my son told me) with an outdoor area, basket ball rings, play equipment. All the staff who work at Star Camp are an asset to this resort, I can’t remember all the names but here are a few my son keeps mentioning - Carol, Lupita, Sharloth, Ana and Jaqueline. Overall the staff do their best to try and give you the best vacation. There are some things that need to be worked on. Rooms need an upgrade but I think that was in progress from what we saw. After all that I would return to the Lindo but mainly for how great Star Camp was, the pool and all the slides and wave pool. It would be for our son and what they offer for the kids that I would return.…
This was our 2nd time staying at Iberostar Lindo. We first traveled there in September 2020 and again in 2022. Of course traveling during the Covid of 2020, not many people were there. Nonetheless we had a great experience and wanted to go back. Going back did not disappoint. Staff was courteous and always willing to go above and beyond to make our stay enjoyable. The buffet had multiple food choices and was very tasty. Overall a great place for relaxation. We wished we would have booked a longer stay than the 7 days we were there. I have recommended this resort to coworkers and showed them pictures of this beautiful resort. My boyfriend and I are already talking about going again next year!!
My family and I recently came back from a long weekend at the Iberostar paraíso lindo. This is my second time here this year and I absolutely love it. We are always meeting new employees and resort guests every time we go who become long time friends Alejandro from star friends made this particular trip absolutely amazing. He really takes the time to get to know guests. It truly shows how much he loves where he works and what he does he so much fun. Jonathan from the star prestige lounge went above and beyond for my family and is a true pleasure to talk to. I can’t wait to book my next trip.
Excellent location, beautifully presented and maintained. All Pools and surrounding areas were clean and comfortable. Rooms were clean & adequately air conditioned-although found the mattresses & pillows slightly too soft. All food, drinks and restaurants were of high quality. Customer service was always very friendly & helpful. Great value for money. We were very satisfied with our stay.