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Iberostar Paraiso Beach

Certificate of Excellence
GreenLeadersGold level
06/14/2017 06/15/2017
1 room 2 adults 0 children
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Iberostar Paraiso Beach
Iberostar Paraiso Beach
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4,909 Reviews from our TripAdvisor Community

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Showing 3,241: English reviews
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Atlanta, Georgia
Reviewed 4 days ago NEW

We were so excited about this trip as it had a 4.7 rating and we wanted to try other all-inclusive resorts. What a disappointment. The room was a bit old with two small very soft double beds which with our combined weight of 300 pounds had us sleeping on top of each other. The grounds, pool area and beach did...

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Helpful?
Thank valducci2016
Reviewed 4 days ago NEWvia mobile

This resort is beautiful!. Well maintained. The whole staff is excellent. They will go above and beyond. Our safe malfunctioned and I was unable to get my belongings out. Called the front desk and maintenance was at my door in 5 minutes to get the safe open. The food is definitely hit or miss. The breakfast buffet is the same...

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Helpful?
1Thank Karon V
Herriman, United States
Reviewed 1 week ago NEWvia mobile

Let me start by saying the grounds, beaches, and pools are all gorgeous. Literally a tropical paradise! Birds, peacocks, and other animals provide a very tropical feel. The grounds are very well maintained and beautiful. Unfortunately, the service level didn't rise to the same level. We spent 8 nights here and had two rooms for a family of six. One...

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Helpful?
3Thank Kurt H
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear guest, First of all, we would like to thank you for taking the time to share your comments during your stay. We are glad to read that you enjoyed our beaches, pools, grounds and the beautiful animals. Also we are happy to know that our staff and entertaiment team were fantastic. On the other hand, we apologize for the...

Clifton Park, New York
Reviewed 1 week ago

My husband and I celebrated our 35th wedding anniversary at the Iberostar Paraiso Beach Resort. We were there from April 20 to the 26. The property was very nice. We had a Junior Suite and it was comfortabke. We enjoyed the beach and pool. The beach was a little rocky, the water was warm. The pool is the largest in...

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Helpful?
2Thank Marcia R
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear guest, First of all, we are happy that you decided to spend your vacations in Mexico and that had an amazing experience at the IBEROSTAR Paraiso Beach. We are glad to know that you enjoyed the beautiful beaches and ground of the hotel and that you had an amazing experience with us, also that you fully enjoyed the Brazilian...

New York City, New York
Reviewed 1 week ago

My family of 5 ended up at the Iberostar Paraiso Beach last summer after a mistake made by our travel agent. We only get 1 vacation a year so had to make the best of it. After a rough start to our stay where the travel agent had given some bad information to the resort they stepped up and did...

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Helpful?
2Thank peeks390
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear guest, In the name of the management and staff in general we would like to thank you for taking your time to share you experience with us, it always makes us happy to read positive feedbacks. Concerning your first impression, we are so glad we were able to “turn it around” as you said, the only thing we always...

Reviewed 1 week ago

Very nice hotel, with great beach! Nice and large rooms, but with a noisy ventilation system in the bathroom. Our room was not properly cleaned (sand on the floors and a grey bathtub) at our arrival, but after complaining at the front desk, they rapidly cleaned better. The buffet restaurants were great, but the Japanese and Brazilian restaurants were horrible!...

Review collected in partnership with Iberostar
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Thank TaniaSPB
Reviewed 1 week ago via mobile

Good points. Currently staying here on a two week holiday booked through Thomas Cook. Firstly, the hotel is spread out, so be prepared for long walks. Yes, they do provide golf style buggies as a means of transport, but they are few and often not going in the direction you want. The hotel itself is quite stunning and is located...

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Helpful?
Thank Spitcaine35
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear guest, First of all, we would like to thank you for taking your time to share your recent experience. We are really glad to read you have enjoyed the most part of your stay in our beautiful resort. Concerning the buffets an restaurants, we apologize for any inconvenience you may have had about the food replacing, our chef always...

Omaha, Nebraska
Reviewed 1 week ago via mobile

My husband and I and another couple stayed here for 6 nights toward the end of April. We were a little worried because the weather forecast showed rain almost everyday but we actually only had one cloudy day and were able to sit by the pool most of the day before the rain and wind came in. As others have...

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Helpful?
2Thank andirich14
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear guest, First of all, we are so happy to know that you could enjoyed the beautiful ground and service provided by our Housekeeping department. We would like to thank you for writing this comment about our hotel. We are glad to know that you had an amazing experience staying at the IBEROSTAR Paraiso beach and that you really like...

Detroit, Michigan
Reviewed 1 week ago

Accommodating a group of 12 is no easy task for a hotel. Iberostar Paraiso Beach absolutely knocked it out of the park. I cannot begin to express our satisfaction with our stay. I must start with the most important staff members Iberostar has to offer. The star team: Luis, Sexy Papi, Karla, Lupita, Lily, Caesar, and last but certainly not...

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3Thank adamtenhopen13
Quality manager I, Quality Manager at Iberostar Paraiso Beach, responded to this review

Dear guest, First of all, we would like to thank you for choosing IBEROSTAR to spend your vacations with your group. We are really glad to know that you had an incredible vacation. Thank you for the recognition of the staff, our staff works really hard to entertain our guests and we are happy that you enjoyed their company. It...

Reviewed 1 week ago

Wow... Where do I start. Group of 12 people total and we have no complaints. An unforgettable experience. Everything was great from the waiters/bartenders/room staff/cleanliness etc... The absolute best thing about this resort was the entertainment team. So much energy, and they really know how to get a party started!!!! If you are there, make sure to look out for...

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3Thank Anmar K
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06/14/2017 06/15/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Free Internet
  • Free Parking
  • Bar/Lounge
  • Spa
  • Breakfast included
GreenLeadersGold level
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Breakfast included
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Directly on the beach of "Playa Paraiso." Imaginatively designed lake – pool. Convention centre. The holiday complex is perfectly integrated into the tropical landscape. ... more   less 

Additional Information about Iberostar Paraiso Beach

Address: Carrt. Chetumal - Pto. Juarez km. 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Price Range: $157 - $455 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Iberostar Paraiso Beach 3.5*
Number of rooms: 424
Reservation Options:
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Also Known As:
Iberostar Paraiso Beach Hotel Playa Paraiso
Iberostar Playa Paraiso
Iberostar Hotel Paraiso Beach
Iberostar Paraiso Del Mar
Iberostar Paraiso Beach Playa Paraiso, Riviera Maya, Mexico
Hotel Style:
#5 Green Hotel in Playa Paraiso
#6 Top resorts Hotel in Playa Paraiso
#6 Romantic Hotel in Playa Paraiso
#7 Family Hotel in Playa Paraiso
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Questions & Answers

Here's what travelers have asked, with answers from Iberostar Paraiso Beach staff and other travelers.
885 questions
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Questions? Get answers from Iberostar Paraiso Beach staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room at the end of the resort closer to the beach.”
peeks390, 1 week ago | Read review
“38/37 were a 3 minute walk from the lobby and a 5 minute walk to the pool”
adamtenhopen13, 1 week ago | Read review
“I think there is only one building with ocean views. All the rest of fairly equal.”
4mangos, 2 weeks ago | Read review
“We had a room in the middle, almost equidistant from ocean to lobby that worked well for us.”
  • The lighted pathway to the lobby/beach! So pretty!
vickie752, 2 weeks ago | Read review
“Bulidings 35-37 are mid way from the beach and the lobby”
342andrean, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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*Disclaimer
Prices are for 1 room, 2 adults
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