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Catalonia Gran Dominicus

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Carretera Bayahibe Playa Dominicus, Bayahibe 10501 Dominican Republic
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Traveler (10655)
Room & Suite (1275)
Videos (7)

About

#10 of 24 hotels in Bayahibe
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Platinum level
Catalonia Gran Dominicus is an all-inclusive resort located on the south-east coast of the Dominican Republic and overlooks the white sandy beach of Bayahibe; 25 km. from the famous Caribbean art centre Altos de Chavon and 4.5 km. from the tiny fishing of Bayahibe, close to the Natural Park of the East, home of the biggest remains from the Island's first inhabitants, the Taino Indians; only 30 minutes by boat from Saona and Catalina both wonderful virgin islands.
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Room & Suite (1,275)1,275
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Canoeing
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Diving
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Salon
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Dry cleaning
Laundry service
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Room features
Air conditioning
Private beach
Housekeeping
Private balcony
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, French, Spanish, German and 1 more
8,487Reviews1,122Q+A100Room tips
Traveler rating
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Popular mentions
Doug wrote a review Dec 2
1 contribution
This is a beautiful resort. The beach is fantastic as is the resort itself. The food was sufficient for the price as we got a great offer but i would have been let down a bit had we have paid a higher price. Hard to expect more considering how many people were staying at the resort on the weekdays we attended. Found everyone on staff, to be friendly and helpful. They do a great job at this resort!
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Review collected in partnership with this hotel
Date of stay: November 2020
Value
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Location
Cleanliness
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Response from Social Media Catalonia Hotels and Resorts, General Manager at Catalonia Gran Dominicus
Responded yesterday
Dear Guest, Thank you for share your review. It is good to know that you liked the service friendly and professional from our staff. On the other hand, we apologize for the situation regarding the food offer. We appreciate your comments about your experience and we inform you that our Executive Chef, will take appropriate measures to eliminate this area of opportunity. We hope that even with this experience, you can grant us the honor of hosting you again. Best regards, Social Media Catalonia Gran Dominicus
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NataliaBennette wrote a review Mar 2020
Toronto, Canada8 contributions2 helpful votes
+1
Hotel's Favorite
We have been to this resort 3 times, loved the beach, always clear, calm and warm water, I mean the Sea ;) The service, food, entertainment are great, my kids loved the kids club as well. The standard rooms definately need upgrades, travel club and previleged rooms were amazing. VIP service is what you are looking for while being on vacation. So we signed up for a travel club, and it is worth it.
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Date of stay: December 2019
Value
Cleanliness
Service
Room Tip: upgrade the room, standard rooms are not really modern
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1 Helpful vote
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Response from Catalonia_Caribbean, Manager at Catalonia Gran Dominicus
Responded Mar 26, 2020
Dear Natalia, Thank you so much for making us part of your vacation during your recent trip to the destination. In Catalonia Gran Dominicus, we always strive to provide the highest satisfaction levels to our guests and by reading your review we realize that we were able to exceed your expectations with the food, entertainment and customer service.Thanks for your observations about the standard room. We will share your comments with the involved department. We look forward on welcoming you back soon. Cordially.
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Roberto C wrote a review Oct 2020
Terceira, Portugal3 contributions
We stayed from the 3rd to the 10th of October at the Catalonia Grand Dominicus, I can now say that it was the worst experience in many years of travel to the Dominican Republic. Resort privileges the service to Dominicans and not to other tourists, when the amount paid for the stay at the Resort is very different! Some of the reasons: - Buffet closed during the week. This means that all the lunches were in a small buffet made in the pizzeria, and the food wasn’t simply good, everyone, literally everyone, was complaining!! (the dinner was always great at the restaurants) - During the week days at the breakfast we always had to ask for butter, because it didn't exist, there wasn't any type of cake, croissants, and when they appeared, all was from the day before, they were never fresh!!! and this applies also to the bread. - Lunches was with dozens of birds eating directly from the small buffet. The birds were also standing and eating in the ingredients to be used in making pizzas. - Covid?? During the weekend, with the resort almost full, or apparently full, the buffet was open and filled but the tables were simply not disinfected. These are just some (there were a lot more) of the reasons for pointing this out as a bad experience, and it is a shame as the resort has everything to be excellent. We even asked to speak to the manager, who was arrogant until I showed her a photo of the breakfast with the “boleria” cake station simply empty, without any croissant, cake, butter ... etc ... then she took a photo of my photo, apologized ,and simply turned her back and left leaving both of us standing in front of the reception. very very bad experience!!!
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Review collected in partnership with this attraction
Date of stay: October 2020
Value
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Response from Social Media Catalonia Hotels and Resorts, General Manager at Catalonia Gran Dominicus
Responded Oct 29, 2020
Estimado Roberto, Ofrecemos nuestras más sinceras disculpas por los inconvenientes que pudo experimentar durante su estancia en nuestro hotel; y cómo no, agradecerle su comentario que siempre nos ayudan a mejorar la calidad en nuestro servicio, dedicando más atención a las posibles deficiencias señaladas en su escrito. Reciba nuestras disculpas por los contratiempos que encontró. Permitanos aclararle que llevamos a cabo nuestro protocolo Clean and Safe para garantizar la seguridad de nuestros huéspedes y la de todo nuestro equipo. El cumplimiento de éstas medidas, nos fue avalado por el Ministerio de Turismo y Salud Pública en Dominicana, tras cumplir 100% nuestras instalaciones y facilidades con lo requerido en el protocolo general de actividades turísticas. Además, somos un miembro activo de la Empresa HS CONSULTING, la cual es una empresa inglesa que vela por la salud e higiene y quien constantemente monitorea todos los aspectos relativos a los estándares de salud e higiene dentro de nuestro hotel para asegurar a nuestros huéspedes. De hecho, los reportes que nos envía HS Consulting demuestran que nosotros operamos con altos estándares de calidad e higiene. Lo corrobora la certificación COVID-19 Prevention Health and Safety 2020, por cumplir con los estándares globales establecidos, otorgada recientemente por dicha empresa. Aceptamos la afirmación de los clientes como una opinión personal. Todo lo que nos reportan será muy valorado por el departamento de Calidad. Sobre la oferta culinaria, agradecemos sus comentarios sobre su experiencia y le informamos que nuestro Chef Ejecutivo, tomará las medidas oportunas para eliminar estas áreas de oportunidades. Gracias por su visita y esperamos tener el honor de servirle nuevamente. Regards, Social Media Catalonia Gran Dominicus
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ShoHartAbril wrote a review Oct 2020
Napanee, Canada7 contributions1 helpful vote
The rooms were recently modernized and were comfortable but small. The crepes on the beach was a nice touch. Beautiful beach but no Bali beds in the Privilege section and the music from the pool was loud and could be heard on the beach. Service at the restaurants was good but hard for gluten free and vegans. Dairy free milk was only at the buffet. The front desk check in was over an hour on Sat. there were alot of Dominican locals checking in for the weekend so we didn't stay Sat/Sun & sought other accommodations for these 2 days. Social distancing was adhered to and all staff wore face masks. Buffet was available with sanitation and plastic disposable gloves upon entry. If I didn't pay for the privilege services that were not available this rating would be higher - No beach towels, robes or slippers in room, no beer in mini bar until the 4th day, no 24 hr rm service (you had to ask for the menu and it took 2 days to get) with some very stringent ordering restrictions and hard to get ahold of - what is listed on the menu is sometimes not what you get, no welcome cocktail or gift basket, no water services at spa, no turndown service and no special restaurant for Privilege. Our fridge was broken and we asked for replacement but it was never done the scale didn't work but was replaced the next day. The grounds were well maintained and the pool was nice but music was too loud. The beach is definitely the selling point at this resort.
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Date of stay: October 2020
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Response from Social Media Catalonia Hotels and Resorts, General Manager at Catalonia Gran Dominicus
Responded Oct 19, 2020
Dear Guest, Thank you very much for taking the time to share your opinion, we are sorry to read that you have returned home with this print, please accept our apologies. In your comment you point out important areas of opportunity and in which we must work immediately, I share that your contribution has just been transmitted to the leaders of each team, so that the reported situations are corrected. We greatly value your honest feedback and will be delighted if you give us the opportunity to have you again and let us pamper you the way we like to treat our guests. Best regards, Social Media Catalonia Gran Dominicus
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Anthony D wrote a review Sep 2020
1 contribution
This property is not near any of the other properties in Punta Cana it is in Bayahibe. The location of the property and the price makes it attractive to locals more than international travelers. They do not speak English at the property, so don't expect anyone to understand you if you cant speak Spanish. The beach at the hotel is a small roped off affair so again don't expect anything "traditional Punta Cana" here. The food was bad except Friday and Saturday night which was acceptable, don't expect more than edible. The drinks were cheap off brands except Brugal (which is a decent Rum) the mixers were a sugary affair. The person i was with left early and even though i paid for two people for the entire stay any additional guest was charged at $70 a day! My credit card number were compromised, and I needed to use the hotel phone to call the credit card company since mine never did work despite the international plan. No help with reporting anything to the police and when I checked out they charged me for the phone call at $1 a minute.. So much for customer service... Be aware that travel to the hotel is not included either way and its $80 each way and about 45 mins to Punta Cana International airport. This is not a 4 star hotel or even a 3 star, I would give it 2 stars and advise anyone thinking of going here to pay the additional money and find a mainstream hotel.
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Date of stay: September 2020
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Response from Social Media Catalonia Hotels and Resorts, General Manager at Catalonia Gran Dominicus
Responded Sep 28, 2020
Dear Guest, We sincerely apologize for the inconvenience you may have suffered; And of course, thank you for your comments that always help us improve the quality of our service, paying more attention to the possible deficiencies pointed out in your writing. It is important to note that the hotel for confidentiality reasons could not share the document you requested. Also, you were also informed that the procedure with the police is that you must go to the police detachment personally to make the complaint, since they do not go to the hotel for situations like the one you told us about the credit card, receive our apologies if they procedures that we must follow were not to your liking. On the other hand, you should know that phone calls are not part of the all-inclusive, for this reason they are charged in the room, given the situation, the cost of the call was finally given as a courtesy. As a service-oriented company, we have a firm devotion to achieving our guests' satisfaction; Therefore, we always seek excellence in our staff and we are providing them with the necessary skills to improve our service and offer an excellent experience. About the culinary offer, we will take your comments into account and they will be shared with our Executive Chef to improve. We regret that despite our efforts you were not satisfied with the hotel's management and we hope to have the opportunity to welcome you again the next time, and thus be able to change the negative impression you received after this stay. Sincerely, Social Media Catalonia Gran Dominicus
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PRICE RANGE
$134 - $645 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
catalonia gran dominicus hotel bayahibe, catalonia gran dominicus la romana, gran dominicus
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvinceBayahibe
NUMBER OF ROOMS
404
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Frequently Asked Questions about Catalonia Gran Dominicus
Which popular attractions are close to Catalonia Gran Dominicus?
Nearby attractions include Playa Publica Dominicus (0.5 miles), Fine Cigars Bayahibe (0.5 miles), and Museo y Fabrica de Puras (0.5 miles).
What are some of the property amenities at Catalonia Gran Dominicus?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Catalonia Gran Dominicus?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Catalonia Gran Dominicus?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Catalonia Gran Dominicus?
Yes, free parking is available to guests.
What are some restaurants close to Catalonia Gran Dominicus?
Conveniently located restaurants include Las Palmas, Il Cafeto Del Chef, and Restaurant La Cueva.
Are there opportunities to exercise at Catalonia Gran Dominicus?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Catalonia Gran Dominicus have an airport shuttle?
Yes, Catalonia Gran Dominicus offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Catalonia Gran Dominicus?
Yes, dry cleaning and laundry service are offered to guests.
Does Catalonia Gran Dominicus offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Catalonia Gran Dominicus?
The staff speaks multiple languages, including English, Spanish, French, German, and Italian.