If you can get a good deal, this resort is good for who it caters to- European families. I'm an american living in Santo Domingo so I just went for the weekend, but there is very little english spoken on the property and lots of smoking around the resort. DO NOT waste your money upgrading to premium. The "extra" restaurant is terrible, the "extra"bar has a limited selection of drinks and the "special" beach area is the exact same beach area with a rope. I had to go back to the main desk 4 times to ask about the "premium" late check out and got one extra hour (thanks- eye roll-) Just pay as little as you can and appreciate it. The buffet was surprisingly good-both nights I had reservations at the a la carte restaurants I actually returned the buffet to eat (so all the work of a reservation was a waste as the food was either cold or wrong, and there was no one there to ask to make corrections). The biggest downside to this resort is the customer service, which I've found is a dominican problem. Even if you tip all the time (as I did) if youre expecting service like resorts countries, you wont find it here. When I reported issues (cold food etc) if you can manage to find someone to talk to, people will just act like they don't care and no one will go out of their way to help. I had to walk out of the premium restaurant at breakfast because I couldn't even find a waiter to ask to bring me new food. If you go in with low expectations its fine, if you really want a vacation go to the Hilton.…
This hotel is very family friendly. Not much if you are looking for a night life. Although, you can find that outside of the hotel walking distance. Area is quiet and relatively safe. Food was good. Hotel in general is very clean. The beach is great, and if you want extra activities you can find those very easily.
We were guests at Catalonia also last year. Both times we had a great vacations. An upgrade to priority is a MUSS, otherwise you dont have access to the good restaurants . They have changed the Terrasse Restaurant-last year was a little bit better-the food and the exteriour
Great location beach is beautiful. The animation team is amazing. Aerobics in the water and at the pool. The yoga was amazing stretching. There is a lot of disconnect from everyone knowing what is going on.
The Staff at the Bar Merenguero is outstanding, friendly, helpful and always attending to you. Otherwise I have not a lot of good things to say, Food in the Buffet Restaurant is cold and there is not a lot of Choices, also the Coffe is more Water thank anything else. Food Portions in the a la Carte Restaurant are tiny but taste very good. Otherwise on our last day there was no Water and Electricity at the whole Resort, when I asked at the Reception if it was ok to stay a little longer in the Room to at least be able to take a shower they didn’t even bother with taking time to talk to me properly. I did not ask for a Refund just for some more Time without additional cost. All 2 Employees that attended to me seemed unbothered by the fact that I couldn’t use the restroom for more than 2 hours and just offered a shower in a community Room. For me that is not a Service I expect at a 4* Resort. Not coming back. Animation Team though is amazing!…
I am the type of traveler that needs to read many reviews from different sites before making my final decision. Having said that, rest assured that I read many reviews before booking Catalonia. In my case, a great beach was my #1 priority and all travelers agreed that Catalonia was located on one of the best one in Bayahibe. Indeed, the beach is Catalonia's best asset! The white sand, the turquoise colors, the waves, the sun, breeze...hands down! We are not pool people, but of course, the hotel has a huge nice pool. Besides the beach, these are my other observations about the hotel: (I traveled with my 9 years-old daughter). Landscape: the hotel is tastefully, strategically, and beautifully landscaped. The trees/plants are indeed beautiful and is properly maintained (saw many workers on top of it). Catalonia is not a small hotel, but is amazingly well distributed (amenities are strategically positioned). Another important note, the hotel was impecable - the green areas, the restaurants, beach rooms, walkways - spotless! Hotel is beautiful at night! My daughter and I enjoyed walking around and saw the sky full of stars. The hotel is family oriented and properly decorated Restaurants: restaurants are beautifully decorated. Personally, my favorite restaurant was Toscana and what made the ambiance more enjoyable was the staff (i recall Emmanuel,Javier, Santa). At Taino Restaurant oh wow the staffs - Nicole Vinny, Santa - so personable and friendly! So hope the hotel treats these employees with honor. Room: My daughter kept saying that the building looks like the "casa" house from the "Encanto" movie - she loved it! The rooms was clean and well-equipped. The only exception was the following: we had a nice queen/king bed , and the pillow was so small and quite frankly overused (aesthetically it didn't look right and felt uncomfortable). I placed a call and I was given an extra pillow). I loved the fact the balcony had a hanging area to place wet beach towels/swimsuit). Hope is helpful!…
The animation team is absolutely fantastic! Everyone is extremely nice and they’ll make you feel at home (better than at home actually!). From dance classes, to volleyball, and beach parties, you’ll have fun here! Rosaura, Samuel 1, and everyone else is ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️
I loved the vacation! The entertainment crew was so funny and fun to play volleyball with. The resort was very clean and welcoming. Cileni and Rosaura were helpful. I am happy with the time I have spent!
Me and my family had a great stay at the hotel. The entertainment team looked after us well and provided all sorts of activities, starting from aqua aerobics & stretching and finishing with bingo nights.
I have very much enjoyed the stay - the staff was fantastic, amazing breakfasts, lunches and we also tried all themed restaurants - every single one of them was just perfect - amazing food there! Also need to mention the perfectly clean beach, great job!