I read a lot about the problems with this hotel after an impulse booking to go on holiday. They complained of poor service, pools that needed cleaning, poor rooms, power cuts, keys that don't work and toilets that failed. So lets get into things... Toilets;...More

Mails in advance concerning upgrade, never got an answer. The superior deluxe rooms are a joke,especially with 3 persons, upgrade after arriving at the Hotel to a Penthouse Suite possible, but expensive( also safe extra), staff in the whole Hotel rude, beach and Restaurant not...More

We had a lovely relaxing time, stayed for 2 weeks. Room was spacious (1 up from the standard), plenty of beds on the beach and by the pool. Food buffet was OK, we couldn't get booked in all the restaurents though which was a shame....More

Despite of all inconvenients concerning the electricity, the european manager of “Be Live Collection Canoa - La Romana”, Mr. Drago, tried to solve the problems with efficiency and diplomacy. He spoke with the clients and mediated the complaints. We think that it's important to have...More

I had a great time in the very large complex, food was very good and apartment was great with TV and a/c, was a bit of a wait booking in but the staff were very nice towards me, the main problem I had was when...More