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Hilton La Romana, An All-Inclusive Adult Resort

Traveler (17240)
360
Panoramas (25)
Pool & Beach (4443)
Certificate of Excellence

About

#2 of 22 hotels in Dominican Republic
Location
Cleanliness
Service
Value
Certificate of Excellence
GreenLeaders Gold level
On the magnificent southeast coast of the Dominican Republic, Hilton La Romana, an All-Inclusive Adult Resort presents an enchanting Caribbean haven on the best beach in Bayahibe, awarded the Blue Flag Beach Certification—a world-renowned eco-label, for meeting strict environmental, educational, safety-related standards. Our private world of unlimited luxury gives you one of nature’s most pristine beaches, exquisite accommodations, true gourmet dining, the only convention center in Bayahibe, four spectacular wedding gazebos, and a wealth of amenities and activities for every interest.
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Property amenities
Pool
Fitness Center with Gym / Workout Room
Room service
Free parking
Spa
Restaurant
Free Internet
Bar/Lounge
Breakfast included
Adult pool
Airport transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Casino and Gambling
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Public Wifi
Sauna
Tennis Court
Wheelchair access
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Room features
Air conditioning
Minibar
Refrigerator in room
Accessible rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Hotel links
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Location

Full view
13,971Reviews
3,153Q+A
100Room tips
Traveler rating
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The stay at the Hilton was truly a great experience and time spent while in this beautiful island. The variety of food was good and each were great tasting. The staff was incredible. Friendly and helpful. Bartenders were excellent and the waiters were such a pleasure to deal with (especially our favorite Deury who made us feel right at home) the coffee shop was like no other (Juana Martinez, Kenia, Arisleidy, and the rest of the guys) were super! The entertainment was so much fun throughout the day and especially at night with beautiful shows to put a smile on anyone's face. ( Eddie Murphy is the best at what he does in starting off the party right and bringing everyone's mood up all day long) The dancers are amazing! The resort overall is such a beautiful place to visit and make memories to carry with you forever! Thank you!!!!!!
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Review collected in partnership with this hotel
+1
We are Hilton Diamond members, so when we arrived, we were taken away from the front desk to a premium member area. Check in was quick and painless and Victor Val's drinks at the premium lounge were almost better than that big smile he always has on his face. We got a garden view room. After the first night, we asked them to check the A/C as it was not getting very cool in the room. They were so sorry that they moved us across the hall to a new room... that was a swim out room! We loved it! (And the A/C worked well!) The meals were excellent. We mainly ate at the steakhouse and the main buffet. At the buffet, Carlos Francisco provided excellent service, always with a smile, but the standout server on this trip had to be Bienvenido. "Benny". The staff at this resort are the kindest, happiest (Even the ones we weren't tipping!. lol) people of any place we have been to and we travel a LOT. For Benny to stand out among these awesome employees just shows how warm, kind, and sincere he was with us. If you are looking for an action-packed vacation, this is not your resort. The adults only with no running screaming kids was just what we needed. Lots of drinks, food, and pool time. The beach is beautiful and we swam some in the sea there, but mainly stuck to our swimout pool. We also did a sunset cruise from a scuba shop on the property. @ 3 hrs and free drinks. This was my first visit to the Dominican Republic and like many, the news had us a bit concerned, but with 2.6 million visitors a year, the amount of problems they have had are minuscule compared to most any other place. Compare it to your local city's statistics and you'll see the pure media hype they are drumming up for some reason. Thank you to the Hilton staff. We will be back!
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As a diamond Hilton member, I would like to give my evaluation of the Hilton La Romana, adults only resort. It is a great place, 'tropical' and well maintained at the same time. Very beautiful areas. Good food. The room is also of good standard. Some lovely people are working there - a special thanks to Darling Méndez, Liliana (concierge) and Bienvenido (buffet restaurant, If I recall well), for their help. The staff showed a genuine interest to make our stay memorable, we really felt welcome and this is perhaps the most important in a hotel. Having said that, there are some areas that needs some attention (consistency in the booking system, room service, amenities in the room, some effort to remove seaweed, less noisy fun activities in the beach), but these might be due to the current transition to a Hilton property. For the most part though, I have been very pleased with the experience at the hotel. We will definitely return.
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There aren't enough good things to say about our recent experience at the resort. First, this was our second visit (we originally went when it was still Dreams), second while we did have some apprehension due to recent news stories, they were quickly eliminated once we arrived. Additionally, we emailed with Paola Montas a few times before leaving and she assured us that we would be safe and the food and beverage would be handled properly at all times. The staff consistently went well above and beyond to ensure not only that we were comfortable, but that our experience was just stellar. Starting with the front desk/concierge crew Julissa and Eric let us know our room had gotten upgraded and then made sure it was located in the area we preferred to be (we wanted a higher floor). They ensured the room was decorated to celebrate our anniversary and even gave us access to a private changing room since we arrived before our room was ready. The beach staff crew made our time fun and memorable, Eddie Murphy and Picasso made our days fun, even though we didn't participate in games as often as they implored us to! The bartenders Alexander Hernandez and Wendy Michel not only made us the most delicious drinks made from fresh passionfruit but always stopped to check in on us, see how our day was and overall just make some friendly conversation. Igancia, Junior, and Sandy were some of the other consistently friendly faces. The main lobby bartender was also a blast to chat with (we, unfortunately, cannot recall his name but he was a 20-year-old bodybuilder!) The dining staff was also outstanding! Reynaldo, one of the food & beverage managers was more than just a constant friendly face but he constantly made sure our dining experiences were perfect and even arranged for us to dine beachside with a bottle of champagne on our last night. Jonathan booked and set up an anniversary Tomahawk dinner for us, along with the most delicious passionfruit cake. Franklin our server for our anniversary tomahawk dinner was friendly, attentive and made the night memorable, as did Victor who served us on our last night. During the mornings and lunch Chef Pericles Feliz and server Bienvenido Cordones made sure our experiences were above and beyond. Chef made sure our eggs were always cooked to our liking and Bienvenido was the most friendly face around and always went out of his way to wait on our table and say hello.
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I am a Hilton Diamond club member as was not treated as such. When bringing these concerns to their attention, I was told I was not being forthcoming and that they did not have a record of the events that mentioned to them. A simple apology was not enough for my inconvenience as a Diamond Club member. I will never go back there and will warn others to stay away!
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Review collected in partnership with this hotel
Response from PaolaMontas, E-Concierge at Hilton La Romana, An All-Inclusive Adult Resort
Responded yesterday
Hola OnAir59492266567, Thank you for sharing your feedback through this mean. Your comments are truly valuable for us, as this allows us to improve our service levels and product. We regret not meeting your expectations during your recent gateway. Please be certain that we’ve taken your comments really serious and we will ensure that situations like these will not happen in the future. We are working on a daily basis to exceed our guest’s expectations and would love to have the opportunity to host you again in the near future to offer you a remarkable stay.
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PRICE RANGE
$168 - $576 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
dreams la romana bayahibedreams la romana hotel bayahibe
FORMERLY KNOWN AS
Dreams La Romana Resort & Spa
LOCATION
CaribbeanDominican RepublicLa Altagracia ProvinceBayahibe
NUMBER OF ROOMS
756
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