They cancelled my stay the morning I was due to arrive told me my card wasn’t authorised which is not true as I’ve used the same card the whole trip! I rang 2 days before when I saw this issue and was reassured it was a mistake my booking was confirmed and on the system. Then when I rang the morning of check in I was abused down the phone by staff and told they had over booked the hotel and they had no rooms to give us leaving us stranded in Mykonos port and to our own devices to get new accommodation I’ve never been so disgusted at service in my life. THIS HOTEL IS A SCAM.
DO NOT STAY AT THIS HOTEL. If I could leave 0 stars I would, they cancelled our booking the morning we arrived in Mykonos. We called 2 days before we arrived to confirm our reservation. We were told everything was fine with our booking and they have us on their system. They lied this morning to say we never called, we never paid for our booking and it was an issue with our card. When we tried to call to fix the problem, the staff were extremely rude and extremely argumentative over the phone. This hotel is a scam, and refused to help us in anyway after we had confirmation by email and by phone that they had our booking. I’m absolutely appalled by their service and the way we were treated. Disgusting behavior.
AVOID WITH ALL EXPENSE! They cancelled on us just 3 days before we were due to arrive! Lied about the reason and totally ignored our messages and emails! They are liars, and have no customer service at all! Ignoring all messages! We booked via hotels.com and their excuse for cancellation was that my card was not authorised, boll0c*k$… we booked 2 rooms under 1 booking and they only cancelled 1, not both! If it was due to my card, they would have cancelled both rooms! They obviously overbooked the hotel as I looked straight after getting the email and ‘no availability’ SHOCK! Even though it was payment on arrival, why did they even try to take payment??? We were in Athens and had to find alternative accommodation at the last minute, thankfully it was better, stay at Giannoulaki Hotel instead, so much better and great friendly staff! We loved it and actually regret not booking it originally! I’ll never recommend Petinaros! I’d give 0* but can only give minimum of 1…..…
We stayed in this hotel in July 2022. It is great - the rooms are modern and clean (cleaned every day of our stay). A lovely breakfast was included which is provided in an upstairs restaurant with a sea view. The pool area is lovely and has a great atmosphere with a bar playing great music. The hotel is located about a 10 minute walk outside of Mykonos Town - the walk is quite steep on the way back up so just something to be aware of if you are less able. The hotel also provides a free transfer service to and from the airport / port which is also another added bonus. Great stay and highly recommend.
Lovely Hotel with nice friendly staff, an excellent pool/bar area with nice comfy sun loungers. The rooms were nice & clean with fresh towels everyday. Good breakfast included & good bar food available all day. Free pick up/drop off to the airport which was great.
Highly recommend Petinaros hotel,very clean rooms,beautiful pool,fantastic service. However breakfast was a bit boring. Very central,close to town centre about 15min by walk but recommend renting a scooter or a 4wheeler. We enjoyed our staying here we will be back!
Maybe the best staff I’ve ever had at any hotel. It’s a young, fun, very polite and friendly staff. They work very hard and care about their customers. Authentically kind people. They made my stay very enjoyable. The pool area is very nice. The rooms and clean and comfortable.
Phenomenal hotel. Had a little issue upon checking in the young lady spoke with the manager and I was given a upgrade. The room was very pleasing and very nice. The bartender was very Kool. Good drinks. The staff was truly genuine and very welcoming.
Good location , friendly stuff , clean rooms !A nice outdoor pool with free sun beds !Also the hotel Driver Akis was really helpful and enthusiastic! He gave to us special Instructions for our stay in the island . Recommend 5/5 !!!
Very good hotel, next to airport, nice pool, incredible staff, they are always taking care of their clients. And the pool bar and the barman were very very nice. The have a free transfer to the airport. Our flight was at 6 am and he woke up at 5 am to go to the airport. Everything was perfect.