...The best part about the hotel is the location with the beach bars and restaurants all within walking distance...

...The location was a short walk from the beach and shops so very convenient, on a night there was a a lot of loud karaoke around the bars and restaurants outside the restaurant but you can't hear it when you are in the hotel...

...The food is well cooked and displayed lovely, the entertainment is on very night at half 9 other than the Sunday for a staff night off, it’s location is very good, it’s next to loads of shops and very close to the beach side...

...For me the best thing about this hotel was the location as it was very close to the beach and airport was not too far...

...Great location for visiting bars, the beach or just generally stretching your legs!...

Me and my partner went with some friends, the hotel is situated in a great location just off the beach and near loads of bars and restaurants...

Fab hotel, Fab location,Fab food, Excellent staff... We will go back, in great location with plenty to do, not far from the beach/harbor with plenty of activities to choose from, by the way had a great day sea fishing we recommend it :-)...

We went as a party of 6 on the 7th feb, booked all inclusive, we were all on the same floor, our room had an amazing view of the mountains, the hustle and bustle of the street below, and a glimpse of the coastline Adeje walkway, excellent location, The room was large, and very clean, beds were very comfortable, the only downside, a bit dated, but everything worked...

The hotel is in a great location the hotel is excellent staff very friendly nothing is too much trouble...

I have been there two times in the 2022, April and December... For my taste it is good hotel with nice location, big rooms, beautiful views out of balcony and friendly staff I have met all around the hotel...

...Hotel location close to Playa La Pinta beach, bars, restaurants and shops...

...The hotel itself is nice enough and in a really good location, plenty of bars and restaurants which we needed as the food selection in the hotel is not the best and they don't have enough staff so waiting for any of the freshly cooked items isn't recommended...

...Altogether, a good, but not outstanding four star hotel in a fabulous location, just five minutes up the hill from the beach/promenade and surrounded by a host of shops, supermarkets and restaurants...

...My advise would be to avoid this hotel, the only thing going for it is the location ...

...Great location just minutes from the beach and to pick up points for excursions...

...I can’t fault the hotel at all, the location is excellent for the beach, for walks into Playa de las Americas, Los Cristianos, La Caletta...

...However, the hotel is in a good location as it is near the beach and around many restaurants and bars...

...the hotel is in an amazing location, we ate out most nights and there are so many cheap fab restaurants...

...The location was ideal for all local bars, shops and restaurants...

...Overall a nice break, great location close to the beach, shops and restaurants but the entertainment let's it down badly, but you can always go out!...

...Please be aware though that the pool closes at around 6.30pm but the bar stayed open until late with performers/karaoke depending on the night on the outdoor stage... The location was a short walk from the beach and shops so very convenient, on a night there was a a lot of loud karaoke around the bars and restaurants outside the restaurant but you can't hear it when you are in the hotel...

...Only complaint was the first night we were on the 4th floor and could hear music till early hours in the morning, however the staff were extra helpful and moved us without any fuss to the 9th floor...

...The elevator was noisy and you could hear the music from the street, which didn't end until around one o'clock in the morning...

...However, it was put on but very low throughout the hotel...

...Location is very loud due to beach club nearby that plays terrible music from early evening to late nights...

...This is not a 4 star resort in my opinion Music is not played all day near the pool areas so it gets very quiet there...

...V.I.P music was awful could do with a wee music change...

...The hotel is surrounded by massage parlours and karaoke bars (BONUS: you get to listen to Sweet Caroline over and over when you are trying to sleep). You can tell the posh restaurants because they put photos of their egg and chips on the menus and the drunken throngs spilling out of the bars wouldn't look out of place in a pub at the end of Wembley Way...

...The entertainment in the hotel was clearly done on a budget apart from one night where we had a Queen tribute band (obviously where all the budget had gone)...

...The other Adult lounge is located in the lobby area, there are premium spirits here, but again it's self service and there is very little atmosphere in there...

...Neighbours playing loud music and shouting between 4-6 am...

I asked for a quiet room very noisy overlooks bars that play music until 2/3 am ...

...Some daily activities, Animation team tried their best to get guests involved, nice music on poolside. Evening entertainment a bit hit and miss, but we had a good time singing and dancing to the disco...

...Music loud around the pool with a low grade sound system felt like throwing the speaker in the pool...

...This is a big bright and clean hotel. Our room was big, clean and well appointed... The pool area and bar are really nice... The cons - if you like karaoke/ cringeworthy pub singers in sparkly jackets and discos until the early hours then the beach area of Costa Adeje is for you!... You can hear them blaring out from your balcony and feel your heart sinking!!...

...The have entertainment in the evenings and it’s shocking, the kids disco is two songs and they are given hulla hoops that have tape around them because they are falling apart. The adult entertainment is either three young girls dancing for half half hour or old men singing... After this the music goes down to nothing and your just left to sit and drink in silence...

...They then turned the music right down which I think is due to the hotel rooms being near the entertainment bit, this should be changed and moved as it’s unfair you pay all inclusive and get no entertainment or music that is so low you can barely hear it...

...There are three bars outside the hotel that play music until 4-5am every morning from the early evening... It’s such a shame, as we wanted a peaceful holiday and we ended up being kept up with loud music every night until 4-5am...

...Hotel room is nice, comfy beds, powerful shower etc... The room we stayed in (410) was directly behind the entertainment and from the balcony we could hear music coming from Kaluna Beach Club, couldn’t imagine a family or an elderly couple would appreciate this room but was ok for us...

...Poor singers bought in for 2 nights... Also the music around the bar is out of date and repetitive...

...Our room was on the 9th floor and had a great view. The room was spacious, clean and perfect for us... Our beds were made everyday by the maid and sheets/towels changed every couple days... Our room overlooked a bar which would often play music into the early hours but it wasn’t so loud that you could not sleep...

...Have your room key card with you to gain access from the locked gate. We did find mouse droppings near our bedroom toilet which I think are coming from the extractor fan above the toilet (Room 204)... Rooms are small compared to other places I have stayed at which were a 3 star resort... This will also give you access to the steam room and sauna room...

...Peeling paintwork on the exterior and several areas in our room in need of attention...

...Room bathrooms are rusty around taps covered in silicone hairdryer hanging on wall by one screw and a blob of silicone the bottom of bathroom door all crumbling away ...

...Now for the not so good bits.Our room was tired.Every time you took a shower the water would leak all over the bathroom floor and the bath was very slippery which made it dangerous.The shower was sort of fixed after the second time of asking,There was no tea or coffee making facility.The hotel provided pool towels but every time you wanted to change them you had to pay 1 euro per each towel.The sun beds around the pool are very tired and very uncomfortable to lay on...

Booked sea view adult club all inclusive plus jet2 room 812 faults toilet seat loose toilet difficult to flush patio door not lockable door card faulted 3 times... Jet2 web site says bathrobes and slippers coffee making facilities in room but were not...

...Had to request room change twice at check in, rooms were dirty and smelt strongly of smoke. One of the rooms had lots of cigarette butts strewn all over veranda... We have stayed in Tenerife many times, this is by far the poorest accommodation we have had...

I asked for a quiet room very noisy overlooks bars that play music until 2/3 am ... We only went B&B the breakfast was ok ...

...We got to our room and it was clean but needed a little work doing to it... With this my partner went down and showed the staff member on reception photos of the room and she was very rude about it... With conversation going back and fourth they upgraded us to a different room - club room which was just what we expected...

...Our room was big, very clean and modern with a balcony that overlooked the pool area and had a sea view. The only issue we encountered with our room was when it rained and hailed heavy one night, the rain water came under the main door as there is a gap but, nothing a towel on the floor didn't sort...

...Room was noisy (bar outside with live music until 1am) and dirty. Rips and holes in bedding, marks on toilet seat/on bath, mould around the shower, wallpaper bubbling, stains on bedding, door to fridge wouldn't open, staff were not knowledgeable... I was moved rooms after 2 days due to my complaints to jet2 rep and after going to reception every hour from 12-6pm one day, I was told they had given the new room to someone else... Eventually got a new room at 8.30pm and it was just as dirty as the first...

...The bathroom was filthy, the air conditioning doesn’t work, the skirting boards are thick with dust, the mini bar was empty & the fridge didn’t work & there were no tea & coffee making facilities in the room...

...The beds wasn’t cleaned and where just left out, not touched. No for the bedroom, the bedding was not changed once in the whole week i stayed, they was only made, towels where left in a pile on the floor wet... The air-con in the room was broke and when asked to be fixed they put a towel down on the floor to stop the drilling going into the floor... My mums room had ro be changed twice because she paid for a balcony and the room she got out in didn’t have one, when she went to talk to the staff they was rude and said nothing we can do come back tomorrow when we have space...

...Our room was very clean, although, the bath water was orange/yellow and looked dirty but when had a shower it was normal... I understand why they do this as not everyone are ‘couples’ when sharing a room but it did make it uncomfortable to sleep with the springs sticking out... They then turned the music right down which I think is due to the hotel rooms being near the entertainment bit, this should be changed and moved as it’s unfair you pay all inclusive and get no entertainment or music that is so low you can barely hear it... We had a night flight and they let us use the facilities and even had a courtesy room for half hour which was outstanding, thank you very much for providing this as it meant we did not have to wait around all day twiddling our thumbs...

...The restaurant staff are helpful and courteous .The rooms are dated with bits falling off in the bathroom, beds that are squeaky camp beds pushed together and poor air conditioning... But if you need a late check out room then forget it as the hotel is always full, apparently, despite the restaurant being almost empty every day... The VIP room is wasted and underused, possibly due to the upgrade costs of the adult room package , which was supposed to include late checkout but when one was requested was told you need to read the small print first as they aren't available...

...Hotel room is nice, comfy beds, powerful shower etc. We had a sea view room but nothing to shout about... The room we stayed in (410) was directly behind the entertainment and from the balcony we could hear music coming from Kaluna Beach Club, couldn’t imagine a family or an elderly couple would appreciate this room but was ok for us... Our room cards also stopped working so we had to question that, only to be told that our luggage was in a room on floor 6 as they had moved us/thought we had moved which we hadn’t.. very confusing, not really reassuring, especially in case of a fire... The housekeeper cleaned every day and left our hotel room spotless so thank you lovely lady and the hotel gifted me with a bottle of bubbly for my 26th which was really appreciated so thank you!...

...The entertainment was good at the hotel and the hotel room with a sea view has a great view... We paid £800 pp for 7 nights however I would value this trip at £450pp...

...Room cleaning efficient, if you use the shower, make sure the temperature has stabilised as the temperature can become excessive...

...The only complaint i have is at check in we had booked a sea view room while waiting the 2 couples who had checked in before us came back up and complained that they did not have a sea view and to come back in the morning so when we got told of our room number we also knew we would not have a sea view as this had happened to us once before first time we stayed here. So next morning got a move to a room with a bit of a sea view... Rooms are good nice comfy bed and the usual fridge tv a kettle would be nice in room something for the hotel group to think about our room had a nice big terrace with sunloungers which was nice... Will be going back in September but wont be booking a sea view room as don't get it when you check in late on a Sunday...

...Rooms good size but no long hanging spaces for dresses which is a pain... The cleaners here leave a lot to be desired, never swept each day and rubbish left there under the beds the whole week...

...We went all inclusive as at 15 pound per person per day difference in b/b it was well worth it. No cheap local spirits here only got proper branded drinks ...

...We booked the VIP upgrade on an AI basis, but the room really needs a refresh. Rooftop private access area offers great views but bizarre arrangement with complimentary drinks (a few soft drinks in cans and beer on tap and that’s it, no wine, spirits, cocktails etc and no snacks of any description) This area also has no toilet facilities, so if you need the loo you’ll have to go back to your own room, crazy... Snacks in this lounge are the same as the pool, just awful (what’s wrong with offering some bags of crisps and peanuts etc?)... Food in the main restaurant is very mediocre and as one of our fellow guests so rightly said “you can find something to get you by” As recommended by others, we tried the a la carte restaurant option for dinner hoping it would be better, but sadly it was just as bad despite paying more for the steak option... The desserts in particular were and absolute joke, and least said the better... As for the quality of their entertainment, the worst we’ve ever seen at a AI resort... For anyone from the UK thinking of going here please don’t, as you’ll be very underwhelmed by this hotel... We’ve been to many AI resorts in Spain and Cyprus over the years and they are all better than this hotel... Indeed, for any of you who’ve been AI in Cyprus you’ll be massively disappointed by this place... Serious improvement needed and personally we wouldn’t go back near this place...

...Now for the not so good bits.Our room was tired.Every time you took a shower the water would leak all over the bathroom floor and the bath was very slippery which made it dangerous.The shower was sort of fixed after the second time of asking,There was no tea or coffee making facility.The hotel provided pool towels but every time you wanted to change them you had to pay 1 euro per each towel.The sun beds around the pool are very tired and very uncomfortable to lay on...

...The entertainment in the hotel was clearly done on a budget apart from one night where we had a Queen tribute band (obviously where all the budget had gone)...

...Absolutely not a 4* hotel at all, don’t waste your money, had to eat out every night, everyone wears the same coloured bracelets as well so there’s absolutely no point in paying for all inclusive plus, if h and they put peanuts in your room when they have been told you have a severe peanut allergy!...

...Unfortunately this hotel is not the 4 star establishment its graded at... The Adult Club is not really worth the extra money... The other Adult lounge is located in the lobby area, there are premium spirits here, but again it's self service and there is very little atmosphere in there... This could be such a lovely hotel as it has great potential, however as it is currently I would not recommend staying here as its not cheap and there are many orher hotels close by which offer better value for money...

...Evening entertainment was not fantastic but we were out most nights as we only stayed B&B bar prices in hotel reasonable and you get high quality plastic glasses in the right shape around the pool which is far better than drinking a wine out of a flimsy plastic cup...

...£200 wasted for the little bit of getting a better holiday, you get top drinks in all the bars, room mini bar not replenished free, what 1 bottle of fizzy wine, 2 beers, 2 fizzy waters, 4 cans of Fanta etc... Coffee maker only 8 pods, after those you get charged!...

We booked with Jet2 holidays for a week All inclusive Plus... This was disappointing as we had paid extra for this but was told we needed to contact Jet2 about this situation... When we booked the holiday it said we could use the al a carte restaurant twice throughout our stay, it was open but we was told it wasn’t open and as they don’t do they all inclusive plus anymore we wouldn’t of had access... We spoke to other guests and they were told the exact same thing but they argued there point that they booked all inclusive plus which they then booked twice during there week stay at the restaurant... My partner is pregnant so when beside the pool I asked for a mock-tail or something alcohol free such as smoothie as there was only so much coke or lemonade she could’ve drank and the smoothies or other drinks weren’t included in the all inclusive they were at an extra cost which when booked hotel it stated snacks & all drinks where included... The pool was cold, it said there was meant to be one heated pool which was indoors which you had to pay for... Unfortunately we felt we didn’t get our moneys worth for what we paid, and won’t be returning/recommending unless improvements been made...

...Entertainment is ok if you like singers not much else on offer we visited other hotels while we were there and much better ...

I’ve previously stayed here as an all inclusive guest back in 2017 and was left underwhelmed... We were staying for two nights bed and breakfast at a cost of £204 so £102 per night... Considering they had just opened the hot buffet was decidedly over cooked and lukewarm...

...THIS IS NOT A 4 STAR HOTEL We stayed here for 5 days this week with our daughter, son in law & 5 month old granddaughter, the hotel is basic to say the least, we were told the hotel had been recently refurbished but we could see no signs of this so I dread to think what is what like before!... Thank God we only booked bed & breakfast as the breakfast was of poor quality & we certainly wouldn’t have wanted to eat in the hotel for dinner... My advise would be to avoid this hotel, the only thing going for it is the location ...

...We paid all inclusive and entertainment is meant to be within that... They then turned the music right down which I think is due to the hotel rooms being near the entertainment bit, this should be changed and moved as it’s unfair you pay all inclusive and get no entertainment or music that is so low you can barely hear it... I know they don’t use the expensive brands but something isn’t right with the alcohol they do provide... Personally, I don’t think I would stay here again, if I did it wouldn’t be for all inclusive...

...If you decide to book here, make sure you put your walking boots to find entertainment elsewhere... An entertainment stage was also inside but closed, again, a huge disappointment... Our fridge was completely empty although stated on a piece of paper above that there was refreshments you could buy… To those couples booking rooms, I suggest you ask for a double room as we were given two singles pushed together... However, I doubt we would stay here again unless improvements were to be put into place...

...The beds and pillows are very uncomfortable and we didn’t have 1 goodnight sleep the whole trip... Also at tea, you get charged for your drinks which defeats the whole objective or all inclusive / half board Maid sometimes came early in the morning and more or less walk in after one knock without giving you notice... One woman on the reception tried charging €20 to use an iron... We paid £800 pp for 7 nights however I would value this trip at £450pp...

...The choice at the snack bar for food is limited and our toasties were a bit lacklustre - but very cheap... The area is full of cheap and probably not so cheerful bars and restaurants which we avoided after a few nights...

Just back from this hotel after staying here a few years ago and had such a good experience decided to return, they say you should never go back and they're right... But if you need a late check out room then forget it as the hotel is always full, apparently, despite the restaurant being almost empty every day... The VIP room is wasted and underused, possibly due to the upgrade costs of the adult room package , which was supposed to include late checkout but when one was requested was told you need to read the small print first as they aren't available...

...This time myself and my wife took the adult package with vip which was very good... We paid extra for this so it should be checked, maybe when people are coming in to the restaurant they should be directed in to the correct area...

I come home yesterday after staying at this hotel for a week, I paid nearly £2000 for an all inclusive holiday for myself and my two year old daughter, I paid this because they claimed to have children’s entertainment and kids club extra... Honestly the worst holiday I’ve ever been on and paid for... Save your money and go somewhere else I do have more photos on another phone, once I have access I’ll happily upload...

...Must mention Natalia on reception who was just a credit to the hotel the company would be advised to employ more like her although the other staff where great she was exceptionally friendly and efficient...

...There were 2 adjoined pools and a small shallow area for children to splash in and the whole area was kept very clean, with a pool bar serving drinks and snacks.There was aqua aerobics on every day in the pool too for half an hour... Our room for 3 of us was spacious, clean and had a balcony and was cleaned and tidied every day...

The hotel entrance gives you a good feeling that you are in fact entering a 4 star rated hotel... The rooms were clean and kept well... After 11 pm there was nothing no music nothing... the pools were well kept and the staff pressure washed the beds and brollies once a week...

...We did tell the receptionist about it on out arrival which her solution was well you have towels... To get something ad simple as a chicken wrap you have to be all inclusive VIP or pay extra for the food which we didn't know Overall the hotel was very clean...

...The pool area was cleaned daily...

...The room was spacious, clean and perfect for us... Our beds were made everyday by the maid and sheets/towels changed every couple days...

...All staff within hotel friendly, helpful, whole hotel very clean and ideal location...

...Our room was excellent with only a slight leak coming out of the shower but was always cleaned very well...

....cleaned every day with clean towels. Staff are lovely from maids to reception...

...Excellent location Spotlessly clean Lovely staff Nice room and bathroom Good pool bar and pool area Plenty of sunbeds Beach towels provided...

...Rooms cleaned daily and very spacious, food was good with plenty of choice and my daughter cannot eat gluten but the restaurant manager could not be more helpful and remembered us every day...

...Our room had a side sea view which was spotless. Cleaners attended daily with bedding changed regularly and towels daily... Power shower was excellent and the bed was extra comfortable... The pool area was large & clean with lots of sunbeds / parasols available...

...The main lobby/entrance hall was very spacious, modern and light... Our room was big, very clean and modern with a balcony that overlooked the pool area and had a sea view...

...We found the hotel friendly, clean, and comfortable and the restaurant served a verity of good and tasty food and drinks...

...Cleaned daily to a good standard...

Good sized room spotless with sea view balcony... The toilet had a low bath, easy to get into for older people, and the shower over the bath was excellent... A plus was the excellent daily cleaning...

...The hotel pool area was clean and well set out and there was ample space to accommodate all customers...

...Hotel was clean our rooms were cleaned daily... The pool was lovely and pool area kept clean...

...This is a big bright and clean hotel. Our room was big, clean and well appointed... The maids also provide a really good service...

...The rooms are good and kept very clean...

...The hotel is spotlessly clean in all areas and the housekeeping in the rooms is of a very high standard as you eould expect from a 4 star hotel such as this...

Stayed here from the 18th June - 28th June. Our first aboard holiday as a couple and had a good experience at this hotel... The restaurant staff were so helpful as my girlfriend is gluten free and they prepared GF bread for her at mealtimes if she requested it... Reception staff were also very welcoming and helpful... The room was spacious, clean and perfect for us... Our beds were made everyday by the maid and sheets/towels changed every couple days... The pool area was great and prefect for chilling to read a book...

...When we arrived the receptionist was helpful and pleasant and we were quickly checked in... We could use the VIP lounge which when we were there was very quiet and it was nice and cool... There was beer on tap, snacks in the fridge and a trau full of spirits with another fridge full of water and pop... With the upgrade we could use the sun terrace and this also had beer on tap and a fridge full of pop and water... You are greeted by Aron who was very welcoming and a great host, he called us the book people as obviously we had reading books 😆... They did give us a few shots of honey rum though which was delicious... All in all we had a great holiday, the staff and cleaners work hard and were all very pleasant and friendly especially Criso and Nestor who was always smiling... We are looking to come back here again in December for my wifes 50th but i would certainly recommend this hotel...

Just returned from 10 nights at this hotel and honestly cant fault it... We went all inclusive as at 15 pound per person per day difference in b/b it was well worth it... No cheap local spirits here only got proper branded drinks ... .cleaned every day with clean towels... Staff are lovely from maids to reception... Had a la carte meal twice free too...

...Reception staff gave us the most informative check in ever 👍 Room was immaculate and the bed was very comfortable. Cleaned daily and towel replenshed... Balcony looked over the sea 😊 The staff work tirelessly to make your holiday the best ever... Criso was our favourite waiter....very funny and attentive 🥰 Entertainment was varied...

...Dirty room, food atrocious, staff rude, tried to complain to jet 2 rep, and they told us we would have to sort it when we got back to the UK. Absolutely not a 4* hotel at all, don’t waste your money, had to eat out every night, everyone wears the same coloured bracelets as well so there’s absolutely no point in paying for all inclusive plus, if h and they put peanuts in your room when they have been told you have a severe peanut allergy!...

...the reception staff now Rebecca is back is well improved. we have been coming to this hotel for quite a few years now and the staff always make you feel welcome... we always pay fore the Adults club this is good, the vip lounge and the roof sun loungers...

We booked with Jet2 holidays for a week All inclusive Plus. When we arrived at the hotel the women on the desk checked us in but didn’t say anything about our stay and was slow... We got black wristbands and we asked the lady at the reception later on what our All inclusive Plus included and she said we don’t do that anymore, we have stopped the All inclusive Plus... This was disappointing as we had paid extra for this but was told we needed to contact Jet2 about this situation... When we booked the holiday it said we could use the al a carte restaurant twice throughout our stay, it was open but we was told it wasn’t open and as they don’t do they all inclusive plus anymore we wouldn’t of had access... Went down to reception and they sent a maintenance man up to fix the problem however the water was still coming out dirty... With conversation going back and fourth they upgraded us to a different room - club room which was just what we expected... Lovely view, clean & no issues... My partner is pregnant so when beside the pool I asked for a mock-tail or something alcohol free such as smoothie as there was only so much coke or lemonade she could’ve drank and the smoothies or other drinks weren’t included in the all inclusive they were at an extra cost which when booked hotel it stated snacks & all drinks where included... Beside the pool they were serving drinks in paper cups but some people were getting plastic cups... The Wi-Fi didn’t work, was very slow & kept disconnecting which meant we was using our mobile data... The staff were friendly and food was nice...

...We were staying for two nights bed and breakfast at a cost of £204 so £102 per night... Check in was quick and efficient and we were given a room on the 7th floor overlooking the pool... However there is no kettle or coffee machine so hot drinks in your room are a no which was very disappointing... There is a small fridge and a hairdryer in the bathroom... The beds are reasonably comfortable I’m just glad I only have to stay two nights... Breakfast opens at 7:30 and we went down as soon as it opened... There was nobody to greet us so we just helped ourself to a table... There was no chef at the omelette area to cook anything so I selected some scrambled eggs, bacon and sausages... The staff overall were very friendly and helpful but the hotel needs an overhaul!...

...THIS IS NOT A 4 STAR HOTEL We stayed here for 5 days this week with our daughter, son in law & 5 month old granddaughter, the hotel is basic to say the least, we were told the hotel had been recently refurbished but we could see no signs of this so I dread to think what is what like before!... Thank God we only booked bed & breakfast as the breakfast was of poor quality & we certainly wouldn’t have wanted to eat in the hotel for dinner... I read all of the trip advisor reviews whilst staying here so didn’t see any point in complaining as so many people have left reviews all saying the same as I have & yet nothing is done so I saw no point in wasting my time complaining...

...On first impressions we were pleased, checked in really quickly and proceeded to our room on floor 4... We went back and again told Reception about the smell and the broken aircon, they said they would take a look and 30 minutes later the Airton was working... Surprisingly we had to purchase water with our evening meal which is a first for us anywhere in the world we have visited, very disappointing..The pool area is decent enough, the pool is probably one if the best we have seen around the Adeje area.So overall I would rate this hotel as 3 star and pretty much average across the board, I probably couldn't recommend it, we are used to much better and can't say we will visit it again which is a shame and not something I like writing, Most of the staff are nice with just the one guy on Reception who assumed we would accept his pitiful excuse in telling me the Aircon was working...

Fantastic hotel, staff work very hard make you feel very welcome and special. food always varied and fresh great themed nights, barstaff always friendly and helpful Entertainment very enjoyable, we loved queen...

...The steps in the pool had to be fixed because they was so loose so many people was complaining... The air-con in the room was broke and when asked to be fixed they put a towel down on the floor to stop the drilling going into the floor... My mums room had ro be changed twice because she paid for a balcony and the room she got out in didn’t have one, when she went to talk to the staff they was rude and said nothing we can do come back tomorrow when we have space... The pool bar staff was lovely and very polite...

...The rooms are good and kept very clean. The buffet food is varied and quite to most peoples needs Reception is very efficient...

Myself and my wife spent a lovely week at this hotel the last week of September... This time myself and my wife took the adult package with vip which was very good... We paid extra for this so it should be checked, maybe when people are coming in to the restaurant they should be directed in to the correct area... The overall service was very good, there are certain key people in certain areas of the hotel, the staff on the reception desk were fantastic and helpful... The last 3 days of our holiday nobody put a glass of orange on our breakfast table and the service was not as good as the previous days... The service in the a la carte was outstanding, the menu could do with a little more adding to it, we went twice and if we went again we would want something different... Thank you for making our holiday enjoyable...

We stayed from the 2nd - 9th October... The staff are absolutely fantastic, so polite and very accommodating and helpful... It’s very disappointing as we got told that they deliberately don’t have entertainment on as much at this time of year due to being ‘out of season’ although they still take your money for the all inclusive but don’t provide the full service of entertainment!... The pools and sun-beds was good, lots of variety so don’t need to get up early to get a bed, although people still tend to have done this which is quite annoying as they have a no reserving sun-bed policy... We had a night flight and they let us use the facilities and even had a courtesy room for half hour which was outstanding, thank you very much for providing this as it meant we did not have to wait around all day twiddling our thumbs...

...Reception staff need training on smiling when greeting guests at check in etc., as do some of the bar staff...

...From checking in to checking out and every second in-between they are all so welcoming and helpful... No need to get up and reserve any as there's always some available... The food is amazing and the service is first class... In addition to these already brilliant services there's an option to upgrade to a VIP package that provides guests with a room on a certain floor and also enables guests access to two private rooftop terraces with self service soft and alcoholic drinks... There's also a separate seating area in the restraunt for VIP guests and access to a lobely and comfortable private lounge that again provides self serve soft and alcoholic drinks and a tea and coffee machine... There's also snacks available and daily newspapers and magazines... The hotel is spotlessly clean in all areas and the housekeeping in the rooms is of a very high standard as you eould expect from a 4 star hotel such as this... We had a fantastic holiday and it's always sad to say goodbye to the wonderful staff here...

...The check-in process was quick and efficient. Our room was a standard double, it was adequate and clean... The local bus service was excellent and easy to use, the drivers all spoke some English and gave advice when asked... We were all inclusive and the drinks were of a good quality, the bar staff were friendly and always had a smile...

...Fantastic staff friendly service and great food central for all neighbourhood resorts. Must mention Natalia on reception who was just a credit to the hotel the company would be advised to employ more like her although the other staff where great she was exceptionally friendly and efficient...

...The food, rooms, facilities and the staff were all amazing and would highly recommend this hotel to anyone wishing to visit Tenerife. For our first family holiday away, this hotel couldn't have been any better for us!...

Lovely accommodating staff to mobility needs great location... Evening entertainment was not fantastic but we were out most nights as we only stayed B&B bar prices in hotel reasonable and you get high quality plastic glasses in the right shape around the pool which is far better than drinking a wine out of a flimsy plastic cup...

...Probably the best all-inclusive I’ve ever stayed at facility and service wise. Top label spirits, including Disaronno and Smirnoff are part of the all-inclusive drink selection as well as slush, puppies, and cocktails!... The food selection is also fantastic, including salads, Fruit pots, toasties, fries, Pizza , and so much more available just from this number in between the main breakfast, lunch and dinner selections!... We took advantage of the spa and had Probably the best full body massage I’ve ever had...

We booked with Jet2 holidays for a week All inclusive Plus... This was disappointing as we had paid extra for this but was told we needed to contact Jet2 about this situation... We had read the reviews leading up to the holiday and the all inclusive plus was still a thing at the end of November 2022 and we arrived on the 1st December... When we booked the holiday it said we could use the al a carte restaurant twice throughout our stay, it was open but we was told it wasn’t open and as they don’t do they all inclusive plus anymore we wouldn’t of had access... We got to our room and it was clean but needed a little work doing to it... With conversation going back and fourth they upgraded us to a different room - club room which was just what we expected... Lovely view, clean & no issues... My partner is pregnant so when beside the pool I asked for a mock-tail or something alcohol free such as smoothie as there was only so much coke or lemonade she could’ve drank and the smoothies or other drinks weren’t included in the all inclusive they were at an extra cost which when booked hotel it stated snacks & all drinks where included... The staff were friendly and food was nice... The location was brilliant, lots of bars/restaurants and close to the beach...

...Our room had a side sea view which was spotless. Cleaners attended daily with bedding changed regularly and towels daily... Power shower was excellent and the bed was extra comfortable... You could always get something to eat in the restaurant but you had to wait for some fresh individual meats to be cooked... The pool area was large & clean with lots of sunbeds / parasols available... Loved the music around the pool and not loud as mentioned in some reviews... All hotel staff were extremely friendly and helpful...

...We were all inclusive plus but offered no assistance at reception as to what this included and if it were not for other holiday makers that told us we would not have been aware...

...On first impressions we were pleased, checked in really quickly and proceeded to our room on floor 4... The hotel itself is nice enough and in a really good location, plenty of bars and restaurants which we needed as the food selection in the hotel is not the best and they don't have enough staff so waiting for any of the freshly cooked items isn't recommended... Surprisingly we had to purchase water with our evening meal which is a first for us anywhere in the world we have visited, very disappointing..The pool area is decent enough, the pool is probably one if the best we have seen around the Adeje area.So overall I would rate this hotel as 3 star and pretty much average across the board, I probably couldn't recommend it, we are used to much better and can't say we will visit it again which is a shame and not something I like writing, Most of the staff are nice with just the one guy on Reception who assumed we would accept his pitiful excuse in telling me the Aircon was working...

...No rush for sun loungers, could easily pick them still around 9:30-10am which was delight if you aren’t fussy on position. Alcoholic and non alcoholic drinks available all day... We had s great sea view Branded drinks at all bars... Snack bar at pool serving burgers, chips, pizza, nuggets... Lots of choice even for a fussy partner... Can’t complain one bit!... Beaches, bars, shops, restaurants ect...

Good sized room spotless with sea view balcony. Our room on the 7th floor was quiet, with a decent sized TV (which we never used), a fridge and a small sofa... The bed was firm, but very comfortable and the aircon was good and quiet... The toilet had a low bath, easy to get into for older people, and the shower over the bath was excellent... A plus was the excellent daily cleaning... The spa had all the basics, a small pool with hot tub, steam room and sauna and next door was a decent equipped gym... The restaurant was quite spacious, with an outdoor dining area and the buffet food, while reasonably varied, was adequate rather than outstanding, but got a bit monotonous over 10 days... However, the restaurant staff were very friendly and outstandingly efficient... The outdoor pools were relatively small and the water temperature was quite cool, but adequate for the number using them and there was a good sized sunbathing area and nice poolside bar... The lobby was very spacious with plenty of seating and the entertainment area on the floor below appeared popular... Altogether, a good, but not outstanding four star hotel in a fabulous location, just five minutes up the hill from the beach/promenade and surrounded by a host of shops, supermarkets and restaurants... We would certainly be happy to return for another visit...

...There are three bars outside the hotel that play music until 4-5am every morning from the early evening... We ended up having a beautiful brunch down the road at these lovely cafe’s, just walking distance... The pool needs cleaning, the tiles are black with mould and particularly the pool floor is shockingly dirty with bits of black floating around the pool... I would highly recommend booking a 5 star B&B and enjoying all the wonderful restaurants they have to offer and cafes for brunch...

...The rooms are good and kept very clean. The buffet food is varied and quite to most peoples needs Reception is very efficient... Sunbeds are freely available but a few more umbrellas would be appreciated...

...Entertainment, well.. a bit of a let down, this starts at 21:30 and ends at 22:00 every night we were there and as a 26 and 35 year old, it’s a shame we couldn’t enjoy our evenings at the hotel & I could sense the same to those staying... Hotel room is nice, comfy beds, powerful shower etc... The room we stayed in (410) was directly behind the entertainment and from the balcony we could hear music coming from Kaluna Beach Club, couldn’t imagine a family or an elderly couple would appreciate this room but was ok for us... I’ve got to say on our first night, our air con wasn’t working, after a swift chat at reception, the maintenance guy promptly sorted our air con out... Our fridge was completely empty although stated on a piece of paper above that there was refreshments you could buy… To those couples booking rooms, I suggest you ask for a double room as we were given two singles pushed together... The housekeeper cleaned every day and left our hotel room spotless so thank you lovely lady and the hotel gifted me with a bottle of bubbly for my 26th which was really appreciated so thank you!... However, I doubt we would stay here again unless improvements were to be put into place...

...Reception staff need training on smiling when greeting guests at check in etc., as do some of the bar staff... The pool looks to have had a leak under the pool bar area at some stage and has been patched up... Sunbeds around the pool need replacing due to their condition and lack of comfort... The VIP room is wasted and underused, possibly due to the upgrade costs of the adult room package , which was supposed to include late checkout but when one was requested was told you need to read the small print first as they aren't available...

I come home yesterday after staying at this hotel for a week, I paid nearly £2000 for an all inclusive holiday for myself and my two year old daughter, I paid this because they claimed to have children’s entertainment and kids club extra... The steps in the pool had to be fixed because they was so loose so many people was complaining... The beds wasn’t cleaned and where just left out, not touched... My mums room had ro be changed twice because she paid for a balcony and the room she got out in didn’t have one, when she went to talk to the staff they was rude and said nothing we can do come back tomorrow when we have space... The food around the pool was okay but again the same everyday... The pool bar staff was lovely and very polite...

...Great hotel, friendly staff , food was good each day was a different selection and you can have either hot or cold. You also have a A LA Carte restaurant which we were able to use twice during our stay being all inclusive... Also the bar area in the hotel next to the dining room was never open so you had to go to the poolside bar every evening for the entertainment and to drink... The room was big with a big balcony we had a sea view... The bed was a queen and was very comfy lots of wardrobe space and plenty of plugs ... The WiFi was really good around the hotel and in our room... The bathroom was a little tired looking but the shower was really hot and powerful...

Myself and my wife spent a lovely week at this hotel the last week of September... This time myself and my wife took the adult package with vip which was very good... The last 3 days of our holiday nobody put a glass of orange on our breakfast table and the service was not as good as the previous days... The hotel is ideal situated a few minutes walk to the beach, bars and restaurants... This hotel is a lovely hotel and we will definitely be back, the vip chill out bar is excellent and the rooftop views are outstanding... On other things our room was beautiful with views on to the bay, I would definitely like to stay in that room again... Thank you for making our holiday enjoyable...

...This is a big bright and clean hotel. Our room was big, clean and well appointed... The maids also provide a really good service... Breakfast was good with a fantastic choice... More fresh rather than tinned fruit would be nice but there really is lots and lots of choice... The pool area and bar are really nice... The sunbeds could do with a bit of a clean/upgrade but it’s not big deal... Having explored we found the Fanabe area about a 20 minute walk away from the hotel which was far far nicer, quieter and better restaurants...

It is a nice looking hotel and the staff are friendly and helpful... One woman on the reception tried charging €20 to use an iron... The rest of reception are very friendly and useful however... However, the hotel is in a good location as it is near the beach and around many restaurants and bars... Also it isn’t far to taxi to places... The entertainment was good at the hotel and the hotel room with a sea view has a great view...

...The staff are absolutely fantastic, so polite and very accommodating and helpful... We paid all inclusive and entertainment is meant to be within that... We didn’t take much money with us as we paid for all inclusive so we even had to get money out to go out and have drinks and a good night due to this reason... The pools and sun-beds was good, lots of variety so don’t need to get up early to get a bed, although people still tend to have done this which is quite annoying as they have a no reserving sun-bed policy... We had a night flight and they let us use the facilities and even had a courtesy room for half hour which was outstanding, thank you very much for providing this as it meant we did not have to wait around all day twiddling our thumbs...

...From checking in to checking out and every second in-between they are all so welcoming and helpful. The hotel is situated in a great location... Close to some beautiful beaches and surrounded by some lovely restaurants and bars... The pool area is of ample size with an abundance of beds... No need to get up and reserve any as there's always some available... A wide variety of drinks are available from hot drinks , soft drinks and alcoholic drinks... The outside snack bar has a wide range of foods if you don't fancy going in for lunch... The restaurant is large and bright with something to suit everyone... In addition to this they have an a la carte restaurant that you need to book in advance... The food is amazing and the service is first class... It feels like a special treat... Rooms are spacious and bright and come with aircon and a fridge if you want to chill some drinks in the room... The evening entertainment is also of a high standard with some very enjoyable acts to watch... In addition to these already brilliant services there's an option to upgrade to a VIP package that provides guests with a room on a certain floor and also enables guests access to two private rooftop terraces with self service soft and alcoholic drinks... There's also a separate seating area in the restraunt for VIP guests and access to a lobely and comfortable private lounge that again provides self serve soft and alcoholic drinks and a tea and coffee machine... There's also snacks available and daily newspapers and magazines... Plus some board games and a small library of books... The hotel is spotlessly clean in all areas and the housekeeping in the rooms is of a very high standard as you eould expect from a 4 star hotel such as this...

...The check-in process was quick and efficient. Our room was a standard double, it was adequate and clean... The location was ideal for all local bars, shops and restaurants... The local bus service was excellent and easy to use, the drivers all spoke some English and gave advice when asked... We were all inclusive and the drinks were of a good quality, the bar staff were friendly and always had a smile...