...It’s nice to see the hotel taking into account guests that just wish to have a quite, relaxed location by having an adult’s only area also with pool, showers and comfortable sun loungers in the upper regions of the hotel...

...An excellent location, and should you wish to dine or drink elsewhere there’s a great restaurant opposite the hotel and a superb cocktail, bar, The Backyard, in the nearby shopping mall...

...Great location and great staff big shout out to Florina , lupe , Eddie and all the other staff who were simply wonderful and attentive !...

...The location is quiet and a short walk to the promenade but I think next year we will venture elsewhere...

...Location is also very good and all staff are so helpful...

...Location is in a very quiet area about 15-20 min walk to beach and bars ...

...Location wise, it’s up a bit of a hill, but easily walked or taxis galore...

...The location of the hotel means that there is a very large selection of restaurants within 30 minutes walk...

...So if you want a good sleep, great staff, lovely and friendly surroundings in a good location you won't go wrong staying here...

...It’s a great location and only a 10-15 minute stroll down to the front...

...It has beautiful classic Spanish style and is in a great location...

The hotel location is in a lovely area of costa adeje with a variety of shops bars and restaurants on the doorstep and the beach a 10 minute walk away... I didn't ask to be moved because I'd requested the room due to its location to the lifts...

...Location is excellent if you are B&B with the duke next door you have great food options, and a short taxi away gets you loads of options... Hotel as is, is not 5 star, if it was not for the excellent pool area, in the main helpful staff, great location etc i would rate it 3 star, but everything as a whole takes it to 4 start imho...

...Location of hotel was excellent for younger couple...

...Absolutely stunning location and amazing service from all staff...

...The location of the hotel is excellent, lots of shops,bars and restaurants on the doorstep and only 10 minute walk to the beach...

...Its in a great location and the market out front was great as the shopping malls nearby are designer and overpriced!... I enjoyed my stay here and would return just for the cleanliness and location...

...Location is spot on and so is the view, if you get a nice enough view...

...The hotel is situated and a great location, away from the hustle and bustle but easy to walk into...

...The location is great despite being uphill from the seafront and beach...

...We stay regularly at 5:star hotels from Europe , Dubai and Asia but what we enjoy here is how you are made to feel at home ...

Music is a abysmal and can be heard from level 3 rooms...

...The glass bottom above reception is a unique feature...

...Works are happening did not affect our holiday at all, we sunbathed on the roof, drank at bar next too the works and for the vast majority of the time the background music which was not loud was easily heard...

...Since our last stay (2019) there have been some improvements to the breakfast area and made the whole area feel lighter and brighter... I understand that some folk don't like the décor but it is typical Canarian décor and I personally like that, Plenty of storage space with a nice large bathroom with a toilet area that has a door...

...Sun loungers super comfy and a lovely space, I would say this hotel is more geared up for older couples rather than families or children over 9, no activities for them at all, he was only asked once if he wanted to play something and its usually 3pm onwards, only 1 organised football game all week...

...The furnishings are the regular brown wood furnishings you generally get in Spanish hotels, Many people suggest that the furnishings are a bit outdated, however for us they were fine...

...It has beautiful classic Spanish style and is in a great location... The hotel has lots of more traditional charm and staff with perfect manners which is more than can be said for some guests who make a sport out of moaning... The lobby is stunning and the staff couldn’t do enough for us...

...evening entertaiment in reception area which is far too bright for a relaxing evening but others seemed to enjoy it...

...The entertainment were always playing to a very tough old crowd who the majority couldn’t even clap their hands or show any enthusiasm! A bit more atmosphere would not go amiss and I mean from the majority guest population!...

...Dining was predominantly buffet style in a large and noisy cafeteria environment... The nicest part of the hotel were the reception areas which were lovely, the rooftop terrace was nice...

...The restaurant had no atmosphere other than some music played on a speaker...

...This is a large hotel and yet the staff managed to create a small hotel atmosphere – impressive... The hard surfaces made for a clattering and noisy environment sometimes but, importantly, there were always plenty of helpful Waiting Staff and everyone did everything, so no waiting for plate clearance or wine service... The bathrobes were a nice touch and great for our morning swim!...

...Entertainment was quite good, we enjoyed Barry White as did all the other guests but the area was far too brightly lit and not a nice ambience...

...Inside there is an impressive lobby with fountains, comfy seats, tables, small shops, a bar, handy toilets , a stage for entertainment and reception...

...The evening entertainment seemed to be very similar every night, club type singers, however we did enjoy the magician...

...A couple of years back the restaurant was revamped and honestly it now looks like a retirement home dining room, the carpet and seating is awful it's really lost that lovely Spanish feel replaced with cheaper looking decor...

...The rooms after revisiting felt dated, there were things that needed attention and refreshing...

...The Bee Gees and Temptations tributes were very good but most of the other entertainment was mediocre...

Loved this hotel, beautiful reception area, very clean and tidy everywhere including pool area, rooms and dining... Not much for older children apart from a mini disco for 30 mins each night but at prime time meal times so we missed it...

...I would agree with other reviewers hotel is 4 star just, not 5 star ... They have a very inconsistent no reserving beds before 10am policy , then later people leave towels on beds for hours will they leave the area ...

...As with all package holidays, you are never allocated the best rooms over looking the pool or the beach but our room had a pleasant view with a North facing aspect and a side view of the sea. It was spacious, clean and the beds were very comfortable... The room was serviced every day and towels were changed on request as was the bed linen.The bathroom was very spacious and sported a huge six foot mirror and his and her wash basins...

...The downside was the room, near a lift, opposite a road and above the breakfast buffet, the sound proofing around the room (doors etc) was really poor so never had 1 solid sleep due to trolleys going to the buffet early morning, road noise was only sporadic but at 3am its enough to wake you, I honestly checked the sliding doors every morning as I thought I'd left them open... If you don't get a high floor and pool room you might not get a good sleep...

...We were then called to say our room was ready, first impressions were it was a great size but a bit tired, the pillows were the long hard ones so I rang reception to ask for a soft pillow which was sent up a few hours later but again, a long one, I just presume they don't provide smaller pillows...

...We have stayed before so we knew what to expect except this time was b&b instead of all inclusive. Checked in lovely friendly staff, offered to take our bags to room but we done this ourself... Room was perfect with sea and pool view... Room was cleaned daily, towels and beds made... Safe was free in room, kettle provided... A few evening they had a film on in another room for kids which was good for the older ones my son enjoyed it when then tenors played...

...We were the escorted to our room (236) which was situated on the 2nd floor the balcony was facing toward the mountains to the rear of the hotel, whilst the view was spectacular in January these rooms do not receive any sun. The room was very clean indeed and quite large with a bath and overhead shower...

...The room could benefit from more plug sockets, and there were a few ants (reception sorted quickly)...

...We have been staying here since 2014 and while a lot of public areas have been refreshed the rooms don't seem to have had the same attention. We stayed in the same room this visit as we had earlier this year at my request and seen and smelled a real decline in it... I didn't ask to be moved because I'd requested the room due to its location to the lifts... I will stay again but had to drop it to 4/5 stars for the room and it took me 4 trips to reception to have the coffee replenished in the room... I do hope they revitalise the rooms because its a lovely place to stay...

I stayed at this hotel as a party of 3 friends in December... The rooms are big, plenty big enough for 3 adults in one room... Beds huge, bathroom huge, v clean... We booked a standard room but emailed the hotel to enquire about an upgrade to a pool view after lots of reviews recommended them... They said it was €12 per person per night... We decided not to and believe me we are very glad as our room was great!... I feel like this hotel is 90% full of over 70s!...

...Good points, Hotel is clean... Location is excellent if you are B&B with the duke next door you have great food options, and a short taxi away gets you loads of options... Bad points, Rooms desperately need upgraded, they are old and worn and past it, maybe 5 star 10-20 years ago but not now... Room layout is bad, with hardly any plugs let alone USB points at the side of the bed, However it is the rooms that really let everything down, everything else i can accept, its just the rooms are so needing upgraded, epically as its advertised as 5 star I would defo go back though, the good points out way the bad, but this is because i can judge my experience on only paying less than £600 pp both times i have gone, if i had paid £1000 for a week here, i would be upset and could not recommend it...

...They are looking rather shabby now with chipped wood, knocks, dents, thin towels and broken knobs and handles.. They were also not cleaned so well on some days as others... We had a great time at the hotel but feel that to retain its 5 * some improvements definitely need to be made to the bedrooms...

Prior to our arrival we emailed the hotel to request interconnecting rooms. On arrival we were informed that because they were interconnecting one of the rooms had a double bed... We are 4 mature ladies so didn’t want to share a bed... Christina on reception was amazing and managed to swap these for two rooms on the same floor just a few doors apart... Our cases were taken to our rooms which was a lovely touch... Rooms are a great size with a really big bathroom... We handed in our room and towel cards and we were told we had an outstanding amount of just over €10 Euros to settle on room 5... We explained we weren’t in room 5 but 105...

...We had a booked a pool view room which is good value... The room was very comfortable with plenty of hanging space,and with an internal dividing door between hallway and bedroom , there was little or no noise at night time, which was great...

...Unfortunately our room wasn’t the 5 star you would expect we were shoved on the end room which had a funny smell through the air conditioning every time it was close to meal times, we are not sure if we was above the kitchens, when we did complain about the aircon reception did send a maintenance staff to come and check it out, you cannot fault that service!...

...This hotel has lovely facilities and is spotlessly clean. The rooms are big, and so is the bathroom and clean and as previously said by others slightly dated, the air conditioning in this room wasn't great and barely cooled the room, which was about the only negative thing I could say...

...In the rooms (which were ok, slightly dated, but at least had clean linen and mainly clean towels), do not expect any tea, coffee etc to be replenished after you have used the couple of teabags (vile by the way) as they aren’t!...

...The air conditioning in our room was quit inadequate, it only had two settings and really made no difference to the room temperature... Rooms are pleasant, but quite dated, bed linen/towels clean and fresh...

...The rooms were cleaned daily, the cleaning staff were really friendly but there were areas missed. The rooms after revisiting felt dated, there were things that needed attention and refreshing...

...Not many sachets of tea or coffee in the room. My friend had to ask three times to have tea & coffee in the room... On the third occasion he was annoyed & the items appeared by the time he got to the room...

...Room was on level 2 balcony view of road and string smell of garlic / cooking as it must of been close to kitchen- i hope we are in a different location this year...

...Would of been nice to have a walk in shower instead of a combined bath / shower... I have to be honest but I wouldn’t be in a hurry back to this specific hotel...

We stayed at the Gran Costa Adeje all inclusive for 11 nights... This is absolutely NOT a 5* hotel and there is no way that this is should be a TUI platinum hotel... It is shocking for the money we paid to feel suffocated by the heat everywhere in the hotel... God help the couples with babies... • Despite being a ‘5* hotel’, we had no water in our fridge upon arrival or at any point during the stay... • Good luck finding a sun bed around the main pool...

...Unfortunately I e-mailed the hotel in advance as to the upgrade price for All Inclusive and was told the price for my 10 nights on the dates I confirmed with the hotel..!... Having arrived at reception I was told that this rate was wrongly priced by Their staff ( not going to name & shame ) i can’t believe that a reputable hotel would give false prices of upgrades and not honour them...

...Bar prices are a little high and the all inclusive whats included and what’s extra can be tricky to navigate...

...On our last day, we returned to our beds only to find our towels and belongings gone with a stupid note stating no reserving sun beds... I complained at reception only to be read the rules that didn’t exist the past 4 days and don’t exist after 10am as approx 25% of the beds are now unoccupied with towels on which makes this hotels policy flawed, ridiculous and stupid, like the pool staff who smiled at me when collecting my belongings... Because we’ve been treated like this we won’t be coming back... Our party of 12 was going to re-book this hotel next year (as we have done before) but we won’t be coming back... There are more sensible, better hotels in the area... This hotel has lost my party’s business...

...We were all inclusive and compared to other all inclusive hotels in Tenrife this wasn't one of the better ones and was expensive... The Adults only terrace was brilliant and so quiet but again despite there being a freezer we were told no ice-cream unless you paid or walked to main pool bar where it was free......ridiculous... Otherwise entertainment was OK. Had a fabulous time with friends bit wouldn't recommend this hotel...

...I get its a 5 star (on paper) hotel, but this was for a buffet not a sit down a la carte restaurant... You can have a steak from the all inclusive menu but you have to pay for a chicken sandwich...

...Those staying in the hotel on AI and HB get 25% off the bill (excluding drinks) and those on BB basis get 15% off. It is so well worth it and the views of the sunset over Costa Adeje are truly breathtaking!...

I am going to give a full and honest review for all those people ready to pay alot of money to stay at this hotel... Now for the bad news we went fully All inclusive and were shocked to find that we had to pay extra for certain drinks for example a pink gin was extra 6 euros and many other drinks were charged for so you are limited to what you can have without paying extra... The same goes for the bar at pool some food free some charged for so was not happy with that also the cocktails were not the real thing... All the Extra charges for food and drink is a let down as if we had been told we would have happily paid Extra to have everything included in the price...

...The all inclusive is very basic, you have to pay for any decent drinks. The poolside bar service is very slow, also you have to pay for most of the food if you want something decent... Overall this is the worst all inclusive I have ever stayed in worldwide... I will not be back or recommend to anyone Don’t bother wasting your money avoid !!...

...We enjoyed the Pool Bar & again the service was faultless, but the AI food choices were limited with most items only available at a 100% charge, surely they should be discounted to AI guests when we’ve already paid a supplement towards the costs... I’d definitely recommend this hotel, but whether AI offers good value is debatable...

...We also booked the gala dinner for New Year’s Eve for an aditional cost of £154.88 for two adults 1 minor that was very disappointing! The wine in the restaurant along with the whole hotel wine is undrinkable ( £1 a bottle stuff) I did ask if I could upgrade for a better one but wasn’t possible...

...The room here is old, has scratched furniture and is very small... We've had lunch at the pool bar which was not great... The coke doesn't taste like real coke and the pina colada was rubbish... There is very little 'all inclusive, choices and plenty of options to pay extra for... We are paying a premium to be here due to the time of year but it is definitely a pity we moved from the last hotel... A disappointing start to 2023 considering the money spent...

...this was an expensive holiday and you pay for a 4 star hotel and get much less. we had booked for next Christmas but I'd rather lose my £120 deposit and go somewhere else...

...This Hotel refused to do it and told me I had romped at counter card or cash... If you lose this piece of paper or some one take your towel, you will be charged 20€...

...I had to ask "Is that included on all inclusive" the La Finca buffet is the only "free" restaurant, the others serve better food and come at a charge. Although AI customers get a discount, I think maybe AI should get one evening meal free of charge for their stay... For the price of the hotel I would have liked a slide or two for the kids...

...was possibly the worst we have ever had at a hotel... You have to ask at reception numerous times for them to replace the 2 teabags or 2 sachets of coffee you may have used!... We spoke to several other guests who said they regretted paying for all inclusive as it was so rubbish and like us, they were eating out every night as the food was awful... The place needs to be regraded before others are under the illusion they are staying in a luxury resort...

...Our only drawback is that there is a charge for using the indoor pool as it is part of the spa area...

...I would avoid all inclusive next time as drinks not expensive and you are not tied to eating in restaurants all the time. We found some fantastic great value places very near by...

I have to say unfortunately I was left mostly disappointed from our stay... Hotel is not a 5 star maybe 4 at a push... Found it hard to get sunbeds on a number of days Evening entertainment more suited to 60 plus Not for us, for money we paid...

...A really good recycling system of people leaving inflatables when they leave... Always got sun beds and there were 10 of us and the staff worked hard to keep it clean...

...The only thing I would say is that the bathrooms could do with a bit of an update. They are however kept immaculately clean... The restaurant is very well organised and we never had to wait for a table, despite the hotel being full... A separate mention must also go to the bar staff, the reception team and the cleaners, all of whom work very hard, and always with a smile...

...We asked for the hot tub to be cleaned 3 times as it became very dirty, we are still waiting and it's been 2 days...

The GF Gran Costa Adeje is a large hotel which is kept spotlessly clean.we went HB and found the meals are varied and have live cooking stations to a good standard .3 large pools one of which was being refurbished whilst we were there without too much disturbance ...

Great hotel and this was my fourth time of staying (in recent years). The pool on the roof for over-18's only is greatly appreciated and the monitoring of folk putting towels down very early was too... We also had our room serviced everyday nice and sharp which was greatly appreciated by us and it was always with a smile... Sheets and towels were replaced as necessary with no issues...

...It was spacious, clean and the beds were very comfortable... The room was serviced every day and towels were changed on request as was the bed linen.The bathroom was very spacious and sported a huge six foot mirror and his and her wash basins... The over bath shower was great and hot water was plentiful... The usual soaps and toiletries were provided... The pool area is spotless and during our stay sun beds were readily available... Meals are served in the Finca self service restaurant which again had a bright, light and airy feel... The staff were extremely vigilant and any used crockery was removed swiftly and the wine waiter service was swift...

...Staff walk around the pool areas and anything left lying on beds before 10.00 a.m. are removed. All the staff from housekeeping, reception and restaurant staff are excellent... The pool areas, bedrooms and restaurant are all kept extremely clean... The air con in the bedroom was very efficient and extremely quiet...

...We where greeted by a friendly receptionist who sorted out our room immediately, there was no waiting in a huge queue ... The beds were really comfortable, and we always got a good nights sleep, we were never disturbed by the sound of the road (It wasn't too busy on an evening) The bathroom was ideal, 2 hand basins a bath, and overhead shower... The soap, bath gels etc were replenished everyday if needed... The grounds of the hotel were amazing, it was immaculate, Water features and live shrubs/plants along the open corridor were splendid... The pool and pool area was again immaculate and there was plenty of beds/parasols for everyone that wanted one...

...The supplied toiletries are GF Hotels' own and we found them very good. The rooms are cleaned daily to a very high standard... We stayed for a week, walked about the area where we noted significant investment in infrastructure had been made and the streets are so clean it is a positive delight to saunter down them in the warm sunlight...

...The beds are amazing, shower is really powerful. The staff can’t do enough for you, bringing towels, clean cups for the coffee and tea, chocolates left at the bedside... We always used to see the pool staff picking up towels left on beds but we only saw them do it twice this time...

...Arriving at the hotel you were greeted with a very clean open plan reception /bar area at Reception we were greeted by friendly helpful staff who gave us information regarding the hotel and its facilities... The room was very clean indeed and quite large with a bath and overhead shower...

...The jobsworths will take your towels and bags etc off your bed.You are not allowed to reserve beds before 10am !!!!...

...Full hotel kept absolutely spotless , rooms done perfect everyday also hats off to housekeeping staff... The rooms are massive and great big bathrooms , also a fridge which is a big plus , it has... Hairdryer , kettle and everyday supplied with shampoos, body lotions and bath gels... I noticed in first day staff removing towels etc before 10am so be careful and also please take trousers for restaurants as they won’t let you in ...

...Our cases were taken to our rooms which was a lovely touch... The removal of towels if beds are saved early then left empty is fantastic and stops selfish people reserving them before going for breakfast...

...A member of the housekeeping staff was working really hard trying to prepare the room...

...Hotel spotless , housekeepers work so hard , reception extremely helpful , animation and entertainment cater for everyone ...

...Hotel is very impressive and spotlessly clean... We usually came down after breakfast about 10 and there were loads of beds left in great spots...

...In the rooms (which were ok, slightly dated, but at least had clean linen and mainly clean towels), do not expect any tea, coffee etc to be replenished after you have used the couple of teabags (vile by the way) as they aren’t!... On the plus side, the reception area is very impressive and the reception staff were quite friendly...

...Reception staff, cleaners, bar staff, pool attendants and restaurant staff are all brilliant and always greeted us with smiles and warmth which we greatly appreciate...

...They are above average in size, spotlessly clean and have a comfortable sitting area with various views depending on your preferences and budget...

...We had to sleep with white noise playing on our phone in a vain attempt to get some shut eye...

...Yes there was a little bit of noise from the glass bottom pool renovations, however now that's finished, it's absolutely lovely and one to see!...

...There is work around the pool but there are a huge number of loungers beyond the pool area and are less affected by noise 😍There are a lot of building works in costa adeje at the moment , so it wouldn't matter where you stay there will be an element of noise. We genuinely have not been troubled by noise as we choose loungers away from the pool and just pop in and out of pool to cool down!...

...The downside was the room, near a lift, opposite a road and above the breakfast buffet, the sound proofing around the room (doors etc) was really poor so never had 1 solid sleep due to trolleys going to the buffet early morning, road noise was only sporadic but at 3am its enough to wake you, I honestly checked the sliding doors every morning as I thought I'd left them open...

...The evening entertainment was a mixed bag, but it was more background noise to us as were busy laughing and enjoying life between ourselves outside on the patio area around the heaters with waiter service to our able - fabulous!...

...The room was very comfortable with plenty of hanging space,and with an internal dividing door between hallway and bedroom , there was little or no noise at night time, which was great...

Wedding parties and loads of noise, particularly Friday’s and Saturday’s throughout our stay also resulted in one of main restaurants being closed and areas around the pool being cleared / cordoned off...

...The noise was very loud as the celebrations were happening right outside our room...

...Others complained of noise from weddings/parties...

We go to Tenerife 3/4 times per year and made sure we came to this hotel this time and we enjoyed it that much we rebooked whilst staying there . Full hotel kept absolutely spotless , rooms done perfect everyday also hats off to housekeeping staff... Bar staff and restart lovely also ... A massive shout out to the animacion staff esp our wee pal Ruben with the man bun hat a guy and the staff have so much energy and are so welcoming I thought being in your face constantly so thank you ... Hairdryer , kettle and everyday supplied with shampoos, body lotions and bath gels... Can I also say reception staff esp angelo top guy along with the rest of staff once again will help you with anything...

...Wi-Fi could be a bit iffy but I just ended up using my roaming for all it cost... The staff can’t do enough for you, bringing towels, clean cups for the coffee and tea, chocolates left at the bedside... We always used to see the pool staff picking up towels left on beds but we only saw them do it twice this time...

...The rooms are fine although slightly dated & kept spotlessly clean by the Maid throughout the stay, we don’t spend much time in the room other tha sleeping & changing, so not a problem to us... The restaurant service is excellent, all the waiters & chefs were very friendly & helpful... We enjoyed the Pool Bar & again the service was faultless, but the AI food choices were limited with most items only available at a 100% charge, surely they should be discounted to AI guests when we’ve already paid a supplement towards the costs...

...Dining was predominantly buffet style in a large and noisy cafeteria environment... On a positive, the shower pressure was good... The wifi was inconsistent and drained my phone battery trying to search for a signal which came and went, my door key stopped working nearly every day and had to be reset by reception...

...V friendly, efficient and can’t do enough for you... We booked a standard room but emailed the hotel to enquire about an upgrade to a pool view after lots of reviews recommended them... They said it was €12 per person per night... We decided not to and believe me we are very glad as our room was great!... We asked for higher floor and they gave us 4th with a lovely view of the mountains!...

...At the front there are plenty of seats and tables, attentive staff, good choice of drinks( we went all inclusive this time.)... Absolutely no reserving sun beds allowed with towels before 10am,( management would walk round and remove any towels, bags etc that were left) so everyone could have a leisurely breakfast and not have to worry about creeping out at 5am to throw the towels down!!!... Reception were informed of this and tried to rectify the situation... All the staff were very friendly and helpful and the food in the brightly lit buffet restaurant was fresh and varied daily...

...My wife and I spent 10 days All Inclusive at this hotel in early November. We have stayed at many of the hotels in Adeje and Playa over the years and this is the first time we have ever awarded 5 stars... The elements that placed it apart were sun beds that were extremely comfortable, with thick foam covers, a swimming pool that was truly heated and available from very early (pre breakfast swim was perfect for us) and staff that were clearly well trained... Almost everyone you passed, Cleaners, Waiting Staff provided eye contact and an acknowledgement... This is a large hotel and yet the staff managed to create a small hotel atmosphere – impressive... Food was up to standard and the hotel coped well with the large numbers being catered for... Kettle and Makings provided and a Safe with no irritating extra charges!... The bathrobes were a nice touch and great for our morning swim!... Again, plenty of staff so drinks service was fine, although I tended to go to the bar rather than wait for table service... A welcome touch was holding the children’s disco in the smaller, dedicated showroom in parallel with the Bar Hall Acts... Anyway, we have booked a return visit for February, which is probably the best endorsement we could provide...

Prior to our arrival we emailed the hotel to request interconnecting rooms. On arrival we were informed that because they were interconnecting one of the rooms had a double bed... Christina on reception was amazing and managed to swap these for two rooms on the same floor just a few doors apart... Our cases were taken to our rooms which was a lovely touch... The staff throughout the hotel were so friendly and we truly got looked after... The removal of towels if beds are saved early then left empty is fantastic and stops selfish people reserving them before going for breakfast... Service was always good and drinks served in lovely glasses... We had the misfortune to be served by Kelly on reception... We handed in our room and towel cards and we were told we had an outstanding amount of just over €10 Euros to settle on room 5... Kelly has obviously never received the same customer care training as Christina as she has such a bad attitude...

...Was greeted by name by a very friendly lady called Ketty on reception which was a lovely touch. My friends had arrived before me and she kindly got us rooms close together... I had difficulty getting it to work and reception sent someone to fix it for me and I was informed there was a ‘knack’ to using it, you have to lift both levers at exactly the same time (so you must ensure you have the correct temperature and force before turning on) have never experienced this before but was made to feel I was the one with the problem and not the shower .... We were half board but changed from evening meal to lunch so we could dine out... The friendly staff are what make this hotel, the restaurant staff were all so friendly and helpful (special thanks to Racquel at the fruit section who got me avocado even though it wasn’t displayed) We enjoyed the aqua aerobics every day, the team were very good...

...Staff lovely, helpful and very hard working... In June we stayed at Jardine navaria and got a fitted towling cover for longer plus a large fluffy pool towel for drying off after swim, little things but makes the difference in a 5* as is the lack of any waiting service round the pool...

...The staff make this hotel Air con not good Not enough plugs in room Lifts are useless Waiter service in the bar is very slow in the evenings. It seemed that if you are a regular visitor to this hotel you get better looked after... Although there is chairs along the way to sit and rest...

From the minute we arrived, the staff were extremely friendly and helpful, this continued throughout the stay... People reserving sun loungers did have towels and belongings removed by hotel staff at 9.45 ish if it was unattended, personally I think this is great and enjoyed watching the selfish people having their towels taken... There were plenty of clean towels everyday...

...All well trained, approachable, and always with a smile... There are no cash transactions, as all purchases are charged to your room , and this can make bar service a little slow in evenings, but always courteous... Well located ,well designed and well run...

...was possibly the worst we have ever had at a hotel... You have to ask at reception numerous times for them to replace the 2 teabags or 2 sachets of coffee you may have used!... On the plus side, the reception area is very impressive and the reception staff were quite friendly...

...Half of the staff are very helpful and polite but the other half are moody and rude... Table staff are polite and usually arrived with drinks orders quickly enough... Room service is poor; cups and plates were dirty almost daily and never replaced even though we requested this be done daily, even with the hotel manager...

Stayed here for a week all inclusive at start of September... Be prepared to queue as usually only one staff member serving & one staff member ‘Guadalupe’ is extremely rude, don’t bother asking her what kind of cocktails they do she’ll tell you to look at the app... So you have to download the GF hotels app in order to book lunch & tea at the buffet and there will be a list of what drinks, food etc is available at the bar...

...Once again the kindness and thoughtfulness of all of the staff at this amazing hotel is what makes it so special. From the second that we walked through the door on arrival everyone went out of their way to make sure that our holiday was perfect... Reception staff, cleaners, bar staff, pool attendants and restaurant staff are all brilliant and always greeted us with smiles and warmth which we greatly appreciate... Thanks to Sherry and everyone else at our “happy place” for making our holidays at the Gran so special and we will be back to see you all again in 2023...

...Now in our 80’s we are well travelled staying in many hotels and this is up with the best of them in its class. It is extremely well managed, the staff throughout are fantastic and, if things do go wrong, they fix it immediately... If you want a treat with waiter service try the up market restaurant La Laga where you will get a discount depending on your board status...

Welcoming and efficient Reception staff... Two basins and a door separating the toilet & bidet was a nice touch... Twice I requested a rubber mat for inside the bath to stand on... My friend had to ask three times to have tea & coffee in the room... We were all inclusive & the wine was good quality and the spirit alcohol was in branded bottles... The transfer coaches were on time although this was down to the Tour Operator, Jet2...

...No snack bar round pool area (previously was one) Table service at the bar very poor, at one point there were four staff members stood chatting at bar area and we were still waiting to be attended too, even though some of them had walked past us, so I went the bar and got served myself, but staff behind bar do not seem to have any urgency about them.. Night time entertainment was also very poor, was more suited to the older generation...

...The pool areas are spacious & clean with plenty of sunbeds & 2 good sized pools, with a further pool in the adult only area on the top floor. The gym is good with sufficient decent equipment for most people... We were all inclusive (AI) & enjoyed the quality of food in the buffet, plenty of choice & I would particularly recommend the pasta which is cooked while you wait from the ingredients of your choice... The restaurant service is excellent, all the waiters & chefs were very friendly & helpful... We enjoyed the Pool Bar & again the service was faultless, but the AI food choices were limited with most items only available at a 100% charge, surely they should be discounted to AI guests when we’ve already paid a supplement towards the costs...

My wife and I spent 10 days All Inclusive at this hotel in early November... The elements that placed it apart were sun beds that were extremely comfortable, with thick foam covers, a swimming pool that was truly heated and available from very early (pre breakfast swim was perfect for us) and staff that were clearly well trained... Almost everyone you passed, Cleaners, Waiting Staff provided eye contact and an acknowledgement... Food was up to standard and the hotel coped well with the large numbers being catered for... Apart from the elements that were particularly important for us, the room was spacious with plenty of storage and a nice large twin basin bathroom... Kettle and Makings provided and a Safe with no irritating extra charges!... The bathrobes were a nice touch and great for our morning swim!... We were blessed with very warm weather into the evening so the large open plan Bar / Entertainment area was very pleasant, opening out into outdoor seating... Again, plenty of staff so drinks service was fine, although I tended to go to the bar rather than wait for table service... Entertainment was better than average with two acts per evening... A welcome touch was holding the children’s disco in the smaller, dedicated showroom in parallel with the Bar Hall Acts...

...At the front there are plenty of seats and tables, attentive staff, good choice of drinks( we went all inclusive this time.)... Inside there is an impressive lobby with fountains, comfy seats, tables, small shops, a bar, handy toilets , a stage for entertainment and reception... The outside areas are great too with two enormous swimming pools, ( an adult only pool on the rooftop) a children’ s pool and joy of joys… lots of sun beds and umbrellas!!... Absolutely no reserving sun beds allowed with towels before 10am,( management would walk round and remove any towels, bags etc that were left) so everyone could have a leisurely breakfast and not have to worry about creeping out at 5am to throw the towels down!!!... All the staff were very friendly and helpful and the food in the brightly lit buffet restaurant was fresh and varied daily...

...Good points, Hotel is clean... Location is excellent if you are B&B with the duke next door you have great food options, and a short taxi away gets you loads of options... Reception and that whole area is really nice... Good and free entertainment in bar area at night... Breakfast was good - can get busy at times though... WIFI is very poor, very patchy, i complained several times and was put on different WIFI but would not work in my room or that area 2nd floor Bathroom needs work, shower is one of those connected to the taps, but was lose and wobbled, and the taps would run when you where trying to get a shower... Hotel as is, is not 5 star, if it was not for the excellent pool area, in the main helpful staff, great location etc i would rate it 3 star, but everything as a whole takes it to 4 start imho...

...Was greeted by name by a very friendly lady called Ketty on reception which was a lovely touch. My friends had arrived before me and she kindly got us rooms close together... I had difficulty getting it to work and reception sent someone to fix it for me and I was informed there was a ‘knack’ to using it, you have to lift both levers at exactly the same time (so you must ensure you have the correct temperature and force before turning on) have never experienced this before but was made to feel I was the one with the problem and not the shower .... The room was kept very clean and water and milk was replaced daily however my friends water and milk was never replenished without them having to phone room service... We were half board but changed from evening meal to lunch so we could dine out...

We had a very good experience at the GF Gran. The hotel is a little bit dated but we knew that when we booked, small things like the shower being over the bath and the key cards not working a lot of the time, other than these small details the overall experience was very good, most of the staff are very friendly... We had a booked a pool view room which is good value... We booked the massage and spa for an hour and this was money well spent, very enjoyable... The breakfast buffet was pretty good... We ate at the Aquila, outside pool bar area just the once for lunch and it was just about OK... The area around the hotel is nice and close enough to beach and restaurants... The room was very comfortable with plenty of hanging space,and with an internal dividing door between hallway and bedroom , there was little or no noise at night time, which was great... Not being able to hog sun-loungers from the wee hours was great too , we went down to the pool at varying times and had no problem getting a couple of sun-loungers...

...The staff make this hotel Air con not good Not enough plugs in room Lifts are useless Waiter service in the bar is very slow in the evenings. It seemed that if you are a regular visitor to this hotel you get better looked after... Although there is chairs along the way to sit and rest...

...We have just got back from our trip, on arrival you are certainly wowed the reception area is beautiful and open. The reception staff are very friendly and helpful... The pool area is fantastic starting to look slightly tired but we could see some work going on during our visit, after covid we completely understand you cannot shut a hotel during busy periods to carry out repair work we didn’t struggle to get a bed once and we arrived at all times in the day during our stay, entertainment staff are friendly and funny we enjoyed the aqua gym and aqua bike... I would never recommend all inclusive for anyone’s stay, all inclusive should be everything but to have to still look through menus at what you can choose to have I find shocking, I would suggest maybe the hotel to offer drinks packages like you might find on a cruise , the buffet food was okay not always warm the booking system is confusing when half the people were not using it, however the staff working in the dining hall are a credit to the hotel they could not do enough for you, the amount of running around we witnessed, they deserve a lot of recognition however pool bar staff could be rude at times, Main bar at the reception is hit and miss entertainment at night is a mixture for all ages, I would Recommend euphoria that show is incredible, all inclusive finishes an hour before the bar closes when we went up to the bar unknowing of this at 12 we were rudely spoken too after being ignored by 5 staff members before hand, a tip to the staff just because you look at the floor doesn’t always mean you haven’t made slight eye contact...

...Its in a great location and the market out front was great as the shopping malls nearby are designer and overpriced!... Although AI customers get a discount, I think maybe AI should get one evening meal free of charge for their stay... For the price of the hotel I would have liked a slide or two for the kids... •Better snack bar menu (to reflect 5* rating) •Salt and Pepper on tables •Coffee/milk replenished in rooms... I enjoyed my stay here and would return just for the cleanliness and location...

...Buffet breakfast really extensive. there are 5 swimming pools, including a quiet one on the roof if the main one becomes too noisy... Our only drawback is that there is a charge for using the indoor pool as it is part of the spa area... Well located ,well designed and well run...

...In the rooms (which were ok, slightly dated, but at least had clean linen and mainly clean towels), do not expect any tea, coffee etc to be replenished after you have used the couple of teabags (vile by the way) as they aren’t! You have to ask at reception numerous times for them to replace the 2 teabags or 2 sachets of coffee you may have used!... The pool (Unheated one) is desperate for a proper refurbishment as the floor is absolutely awful and has been bodged up to repair it in areas... On the plus side, the reception area is very impressive and the reception staff were quite friendly...

...Hotel is very impressive and spotlessly clean... Pools, excellent with one heated , one not but not to bad really... We usually came down after breakfast about 10 and there were loads of beds left in great spots... Evening entertainment in lobby bar was excellent... Great location, a stone’s throw from beach, local shops and great restaurants Not so good!... I would avoid all inclusive next time as drinks not expensive and you are not tied to eating in restaurants all the time... We found some fantastic great value places very near by...

...The sit down food is good for a quick snack... Table staff are polite and usually arrived with drinks orders quickly enough... Room service is poor; cups and plates were dirty almost daily and never replaced even though we requested this be done daily, even with the hotel manager... The pool area is nice and clean but it’s not “heated” like they say...

...Found it hard to get sunbeds on a number of days Evening entertainment more suited to 60 plus Not for us, for money we paid...

...From the second that we walked through the door on arrival everyone went out of their way to make sure that our holiday was perfect. Reception staff, cleaners, bar staff, pool attendants and restaurant staff are all brilliant and always greeted us with smiles and warmth which we greatly appreciate... The changes made to the hotel are all very positive and have made it an even more enjoyable experience...

...The rooms were cleaned daily, the cleaning staff were really friendly but there were areas missed. The rooms after revisiting felt dated, there were things that needed attention and refreshing... Super friendly, super busy but always make you feel welcome and looked after...

Do not be put off by negative reviews, this hotel is excellent... They are above average in size, spotlessly clean and have a comfortable sitting area with various views depending on your preferences and budget... The food choices are amazing and cater for all tastes as do the other wide ranging facilities... If you want a treat with waiter service try the up market restaurant La Laga where you will get a discount depending on your board status...

Welcoming and efficient Reception staff... Furnishings were rather dated & sanitary ware in the bathrooms was also dated, along with the floor tiles... Two basins and a door separating the toilet & bidet was a nice touch... Twice I requested a rubber mat for inside the bath to stand on... Not many sachets of tea or coffee in the room... My friend had to ask three times to have tea & coffee in the room... Food was excellent and the buffet more than adequate... We were all inclusive & the wine was good quality and the spirit alcohol was in branded bottles...

...No snack bar round pool area (previously was one) Table service at the bar very poor, at one point there were four staff members stood chatting at bar area and we were still waiting to be attended too, even though some of them had walked past us, so I went the bar and got served myself, but staff behind bar do not seem to have any urgency about them.. Night time entertainment was also very poor, was more suited to the older generation... Rooms are pleasant, but quite dated, bed linen/towels clean and fresh...

Stayed here for a week all inclusive at start of September... Pools are decent size but watch your feet on the bottom as peoples feet were getting cut... Snack bar ok selling your usual burgers, hot dogs, sandwiches & fruit salad bowls... So you have to download the GF hotels app in order to book lunch & tea at the buffet and there will be a list of what drinks, food etc is available at the bar...