Located next to the sea on the Costa Adeje and with direct access to La Enramada beach, the H10 Costa Adeje Palace is the ideal location to enjoy Tenerife’s balmy weather and discover this magnificent island. Featuring comfortable rooms with their own terrace, a wide range of dining options that includes the El Jable restaurant with international buffet and show cooking, the a la carte restaurant La Tosca and the Teppanyaki Sakura restaurant, Chill-Out area, the Despacio Spa Centre with a wide range of treatments and its Privilege, Exclusive Rooms and Services.
I'm a regular customer of H10 Hotels and I must say that I'm pleasantly surprised with my experience here. Very friendly and helpful staff members including F&B, Housekeeping and a BIG THANK YOU to Monica at front desk. Monica checked us in and took care of our needs during our stay.
We spent a week here and found everything to be of an excellent standard. The room was fine with a great shower in the bathroom and a very comfortable bed. The pools were clean and lots of sunbeds available. It is located right next to the beach and boardwalk anmd we enjoyed several long walks into the main areas. The food was of a very good standard especially at dinner time and service was very good. Obviously there are a lot of restrictions because of Covid however we did not let this spoil our enjoyment of an excellent week. We went All inclusive which we found excellent value. We also played golf in the area which is quite expensive but enjoyable especially on the non sunny days.
The hotel is beautifully located, widely on rocks surrounded by well-maintained gardens and decorative rocks accompanying by water cascades that already at first sight make an impression of a place to rest. We enjoyed every day regular sport activities offered by the hotel: stretching/yoga, aqua gym. We also benefited from extra activities like aqua running or aqua bike. We were very satisfied with professionalism of the trainers and the hotel service that provided disinfection and kept the place clean and safe according to so-called covid rules. We would like to express our sincere appreciation to the animation team and express our deepest thanks to Nestor, Alba, Ewa, Sabato and Alessandro for their enthusiasm and professional approach. We could not wait next day to see you people to have fun and to be together. The mini club run by you fulfilled expectation of the youngest target group. Your engagement in the organisation of the evening shows resulted in great satisfaction of older ones. The breakfast menu offers a big variety of fresh fruits and vegetables, fresh fruit based juices and shakes. We were positively surprised by very tasty bakery selection for breakfast. Here goes our big thanks to an older gentleman in the El Jable restaurant who greeted us every day in our native Polish language. His positive attitude, smile, jokes and true satisfaction of his role in that very busy environment were much appreciated. The dinner menu at El Jable were also tasty and the choice was rich enough for our 10 days stay. Each day they offered a selection of freshly grilled, fish, meat and vegetable that we really appreciated. The choice and quality of desserts was better than on several other 4 star hotels on Canary Islands. The Choza 'restaurant' opened during weekends is rather a snack bar for quick lunch than advertised “Italian restaurant” for the evening. I found it weird sitting evening dressed for dinner and having had to watch at the same time people passing through half-naked. I found it not appropriate. The expectations towards La Choza are much higher than the reality is. We went there twice for dinner because of our daughter and after acceptable Italian style starters we were badly surprised by the main courses. First time the pizzas were not eatable - slack-baked and not possible to cut with knives after one week, the pizza was just bad and two pasta courses just eatable. Limited choice of desserts – nothing accepted by our daughter. It seems that the staff in La Choza as snack bar and restaurant in some evenings is overloaded; there were many times confusion as regards order of drinks and double payments or even payment requests for drinks that we did not order. The room in 4th floor was spacious and the beds were comfortable. The TV unfortunately did not offer any channel in Polish although there are many guests from Poland. There were cosmetics and hygienic stuff delivered after each cleaning service. The TV unfortunately did not offer any channel in Polish although there are many guests from Poland. It is a pity that there is no hotel boy who could step in as first contact person for an travel tired guest and help with anything. Such person would perfectly fit in the pompous hotel style.…
5 stars for daily room cleaning, vacuuming, cleanliness. Amazing job done by cleaning ladies. 4 stars for food in the restaurant. It was tasty, but Tenerife has much more to offer. Should be more Canarian dishes. 3 stars for employees. The cleaners and most of the waiters in the main restaurant made the best impression. However, the waiters at La Tosca were below average. They barely speak English, could not explain what kind of meat it was, even what kind of animal. Also waiters in such restaurant should know that, when bringing a steak, pasta or other dish, they should immediately bring salt and fresh pepper and ask if the customer wants to use it. Instead, we received salt and pepper in sachets(only when we've asked for it). It felt like service from late 90's. Employees should be trained from time to time in any industry. Reception also wasn't top class. Check in was very nice, the lady explained everything and I have no complaints. Check out was completely impersonal and with no empathy at all. There was a question whether the stay was successful, but the answer was not of interest to the lady from the reception, who was doing something completely different. Oh, service at the bar in the main hall and also the day porter/ hotel boy, were very nice, smiling and friendly. 3 stars again for pools, surroundings and cleanliness. The tiles in the pools fall off, plastic cutlery will also be found, because no one cleans up. The kids pool has the coldest water and even the staff say it's ridiculous. The only place with a piece of sand and sun loungers is forbidden for children. Heated swimming pool was closed for first few days. Poolside beds have had a dirty mattresses. Beautiful grounds and swimming pools, but there is no one to watch over it to make it beautiful. 1,ax 2 stars for amenities. This is my first time in a 4-star hotel that there is no kettle, tea, coffee in the room to use. Also You had to pay extra for the safe for each day. Even in 2 or 3 star hotels, such things are free of charge. Additionally, there was not even an iron. And I'm not talking about having it in the room, but you couldn't get it at the reception because... "we don't have it". You can have it serviced, of course, for a fee, haha. If I had to iron everything, I would have to spend about 100-150 euro. Better to buy your iron and leave it to use by other guests 😄 I am traveling for business and private purposes for over 20 years and maybe that's why I will judge the facility so harshly. I look at all the aspects and unfortunately I was disappointed. 4 star hotel... In my opinion deserves a maximum rating of 2.5 out of 5. …
Hotel very nice, room service and cuisine within the covid also classy. But I do not recommend it for children aged 6-16 who can swim, as they can only swim in pools with water up to 23 degrees Celsius. Into the warm pool for "adults" basically not allowed. We agreed with the hotel management for one hour a day. They do not want to warm up another children's pool. Nature, surroundings very nice and clean. We will definitely come here again soon, because you can't see everything in 12 days. But probably another hotel.