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Playa La Enramada, La Caleta, 38679, Adeje, Tenerife Spain
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Paid stay-at-home policy for staff with symptoms
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Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from H10 Costa Adeje Palace
Updated 07/15/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#44 of 68 hotels in Costa Adeje
Location
Cleanliness
Service
Value
Temporarily Closed
Located next to the sea on the Costa Adeje and with direct access to La Enramada beach, the H10 Costa Adeje Palace is the ideal location to enjoy Tenerife’s balmy weather and discover this magnificent island. Featuring comfortable rooms with their own terrace, a wide range of dining options that includes the El Jable restaurant with international buffet and show cooking, the a la carte restaurant La Tosca and the Teppanyaki Sakura restaurant, Chill-Out area, the Despacio Spa Centre with a wide range of treatments and its Privilege, Exclusive Rooms and Services.
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Room & Suite (589)589
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Children's playground
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Indoor pool
Outdoor pool
Heated pool
Saltwater pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Poolside bar
Mini golf
Billiards
Entertainment staff
Evening entertainment
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Shuttle bus service
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Body wrap
Facial treatments
Foot massage
Full body massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Private balcony
Minibar
Cable / satellite TV
Bidet
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
Ocean view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Ocean View
Languages Spoken
English, French, Russian, Spanish and 5 more
Location
Full view
76Somewhat walkable
Grade: 76 out of 100
15Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
Contact
Playa La Enramada, La Caleta, 38679, Adeje, Tenerife Spain
Name/address in local language
Getting there
Rental CarsSee rental cars from $19/day
4,266Reviews468Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
We were dropped off at H10 costa adeje Palace by tui transfer coach which had no distancing on board and we checked in at reception where there was some confusion as the hotel told us they were not expecting us however after a while we were allocated a room. When we arrived at our room on the 3rd floor and checked the tui brochure it became obvious that it was not the upgraded room we paid £364 for so we contacted reception who said they had not been informed that we had booked a room upgrade. We quickly pointed out that it was our honeymoon and that the upgraded room showed on our paper work and the representative from tui holiday Joanne said she would mention this to tui and she said we could expect something extra in celebration or our marriage. The receptionist apologised for the fact tui had not told the hotel of any of this , she said it was not the fault of the hotel and we should spend the first night in the allocated room and not to unpack as she would move us to an upgraded room the next day and have our cases moved by the hotel staff. We picked up the keycard for our new room at 3 pm the following day and went along expecting a superior room upgrade but sadly it was not to be. We had been allocated a privilege room but without any privileges so basically no upgrade just a room on a higher floor level 5. The new room was obviously awaiting a re-furb as it was in a sad state so Once again I had to contact reception and query the allocation but the receptionist was very abrupt and left me with no choice other than to contact the tui resort rep by email in fact numerous emails between the tui resort contact and I took place but all with cross purposes replies which appeared to be cleverly planned out over 48 hour return messages which is obviously designed to delay the complaint or enquiry . Much to our surprise we found out that there would be no tui rep visiting the hotel and that all contact was via email or the tui app. We had no hotel guide offering telephone numbers for reception or emergencies, we had nothing to describe the hotel features and surrounding areas and no offer of excursions or local attractions. We had been told by Joanne the booking agent that we would have a tui rep allocated at the hotel. We soon found out that there was no animation entertainment in the hotel, no day time activities and very basic evening entertainment , with no entertainment at all on 2 evenings out of the 2 weeks we were there . To prevent us suffering from cabin fever we enquired about using the free shuttle bus but the hotel told us the shuttle bus had been suspended and the covid=19 excuse was given to us, this left us with using the taxi service which cost on average 14 euros per trip one way to las americas and or los cristianos where entertainment could be found and enjoyed. The swimming pool in the hotel was in very poor state of repair with loose and missing mosaic tiles making the floor of the pool dangerous with sharp edges. The food in the restaurant suffered as the number of guests dropped off, the menu was very repetitive and the food was cold. The outdoor bar near the infinity pool and beach would often open up later than advertised and on windy rainy days there was nowhere to sit and shelter and continue to enjoy the all inclusive food and drinks. The TV in our room would often fail to show British TV channels and I had to constantly go along to the reception desk to report this. Thank goodness for the Bar and restaurant staff who were brilliant and very professional. Although I did express my concerns over the sharing of the ice cream scoop and the potential cross contamination as everyone used it . All in all this is a 3 star hotel Thank you to the great staff in the bar and restaurant and we wish them all good luck as they get furloughed at 70% of their wage. Thank you Philipo , Michele, Fernando, Dario, Eric, yuri sorry about spellings and sorry if I missed any staff out.…
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Date of stay: December 2020
Cleanliness
Service
Sleep Quality
Room Tip: book a junior suite
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Helpful
Hotel's Favorite
We spent a week here and found everything to be of an excellent standard. The room was fine with a great shower in the bathroom and a very comfortable bed. The pools were clean and lots of sunbeds available. It is located right next to the beach and boardwalk anmd we enjoyed several long walks into the main areas. The food was of a very good standard especially at dinner time and service was very good. Obviously there are a lot of restrictions because of Covid however we did not let this spoil our enjoyment of an excellent week. We went All inclusive which we found excellent value. We also played golf in the area which is quite expensive but enjoyable especially on the non sunny days.
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Date of stay: December 2020
Location
Cleanliness
Service
1 Helpful vote
Helpful
Response from María Lorenzo, Otros at H10 Costa Adeje Palace
Responded 2 weeks ago
Dear Guest, Thank you to post your review about your wonderful experience during your recent stay. Your words are a real motivation for all our team. We are looking forward to welcome you back soon. Kindest regards, María Lorenzo, Community Manager
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All round a bit tired lazy staff not happy to help other than reception staff Paid extra for Prestige level nice lounge and better sun beds with private area for breakfast, but couldn’t get cucumber at breakfast so not Prestige at all Stopped for a c dc Mack today nachos what a joke see photo below plain chips, a dollop of what looked like mushy peas I’m told it was guacamole with a bowl of bbq and cheese sauce. No jalapeños no chilli no melted cheese or salsa What a joke
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Date of stay: December 2020Trip type: Traveled as a couple
Helpful
Response from María Lorenzo, Otros at H10 Costa Adeje Palace
Responded 2 weeks ago
Dear Guest, Thank you for have chosen our hotel to enjoy your holidays. We also thank you for sharing with us your impressions. I would like to apologize for all the issues you experienced. Comments from our guests help us to maintain the high standards of service. Our departments are aware of your suggestions and they are working to prevent this situation in the near future. We kindly invite you to give us a new opportunity to welcome you. Yours faithfully, María Lorenzo, Community Manager.
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+1
I first had the pleasure of staying here in January 2018 on a Cycle Training Holiday. In January 2019 I made the mistake of trying on of the other Prestigious Hotels in the same area but I was very disappointed it did not meet the very high standards set at the H10 Costa Adeje Palace! Suffice to say, at the time of writing I am thrilled to be enjoying my third stay here. The Hotel is very clean and it is decorated/themed to a very high standard. At Dinner you will be greeted by the Restaurant The bufet Restaurant is very spacious and well laid out,the choice and standard of food is excellent. Agsin, all staff are friendly and some often stop to chat, if appropriate. Drinks are served by the Waiters & Waitresses very efficiently, indeed. Room Service and Cleaning are done every day or as you wish, to perfection. There are lots of things going on in the hotel despite the times we face and I think the Management and all the staff are doing an excellent job, in maintaining the highest standards of customer care, going above and beyond each time I have asked for help or assistance. I’m already looking to book a family ly holiday again in January 2021. To all the Management and Staff, You are doing a great job making the ’H10 Costa Adeje Palace’ one the best Hotels to stay in, in Tenerife for all-round performance, facilities that have an ambience second to none. Thank you. Shaun Leonard Room 644…
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Date of stay: December 2020Trip type: Traveled solo
Helpful
Response from María Lorenzo, Otros at H10 Costa Adeje Palace
Responded 2 weeks ago
Dear Guest, We thank you and appreciate the time you have taken to leave us a review, this helps us to ensure that all our guests have a relaxing and enjoyable holiday. It would be a pleasure for us to see you again! Kindest regards, María Lorenzo, Community Manager.
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I am not going to say the hotel was bad but it was just not for us.. The staff from start to finish were amazing and I know it must be hard to keep the levels of attention and smiles when a hotel of this size has only 150 guests.. A few of the restaurants were closed aswell as the bars but that's fully understandable and I feel that because of the lack of guests then we never got the full experience, we.did call 2 days before and we were. told that all bars and restaurants are open as normal. Thanks for all but not again for us... CX.
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Date of stay: November 2020Trip type: Traveled as a couple
2 Helpful votes
Helpful
Response from María Lorenzo, Otros at H10 Costa Adeje Palace
Responded 2 weeks ago
Dear Guest, At first, we want to thank you for taking the time to write your opinion about your stay in our hotel. Obviously your experience was not satisfactory. Please, accept our apologies. We kindly invite you to give us a new opportunity to welcome you. Sincerely, María Lorenzo, Community Manager.
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PRICE RANGE
$119 - $254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
h10 costa adeje palace hotel costa adeje
LOCATION
SpainCanary IslandsTenerifeAdejeCosta Adeje
NUMBER OF ROOMS
467
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Claim Your Listing Frequently Asked Questions about H10 Costa Adeje Palace
Which popular attractions are close to H10 Costa Adeje Palace?
Nearby attractions include Playa De La Enramada (0.01 miles), Samoa Cocktail Club (0.2 miles), and Iglesia San Sebastian (0.10 miles).
What are some of the property amenities at H10 Costa Adeje Palace?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at H10 Costa Adeje Palace?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at H10 Costa Adeje Palace?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at H10 Costa Adeje Palace?
Yes, free parking is available to guests.
What are some restaurants close to H10 Costa Adeje Palace?
Conveniently located restaurants include Spice Garden La Caleta, Secret's Tasca, and Il Bocconcino by Royal Hideaway.
Are there opportunities to exercise at H10 Costa Adeje Palace?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at H10 Costa Adeje Palace?
Yes, dry cleaning and laundry service are offered to guests.
Does H10 Costa Adeje Palace offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at H10 Costa Adeje Palace?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Russian, and Portuguese.
Are there any historical sites close to H10 Costa Adeje Palace?
Many travelers enjoy visiting Mariposa (5.0 miles), La Fuente de los Tres Chorros (2.5 miles), and Casa Fuerte (2.3 miles).