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Avda. Rafael Puig Lluvina, 2, 38660, Adeje, Tenerife Spain
Lowest prices for your stay
eDreams
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$151
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Free cancellation until 09/30/21
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Expedia.com$125
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Traveler (58)
360
Panoramas (15)
Room & Suite (87)

About

#60 of 69 hotels in Costa Adeje
Location
Cleanliness
Service
Value
The Troya Hotel is a 4 star resort, placed in the center of Costa Adeje’s Boulevard, and facing front Troya Beach. This is a first class hotel located at only 20 meters away from the beach, with only the seafront walk in between the sea and the hotel. A modern building ‘L’ shaped, with large areas, 3 sweet-water pools, heated during the winter season, plus our Natural Spa with more than 1000 m2 full of sensations. The Troya Hotel offers the perfect atmosphere in order to entirely enjoy the tropical weather of Tenerife in any season of the year. This hotel also offers the All Inclusive board basis option. Our aim is to satisfy our customers.
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Property amenities
Secured parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Hiking
Children Activities (Kid / Family Friendly)
Paid internet
Hot tub
Pool / beach towels
Outdoor pool
Shallow end in pool
Fitness / spa locker rooms
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Vending machine
Poolside bar
Horseback riding
Aerobics
Entertainment staff
Evening entertainment
Tennis court offsite
Water park offsite
Kids club
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot massage
Full body massage
Hammam
Hand massage
Head massage
Manicure
Massage
Neck massage
Pedicure
Salon
Solarium
Steam room
Waxing services
Baggage storage
Currency exchange
Gift shop
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Soundproof rooms
Air conditioning
Desk
Housekeeping
Interconnected rooms available
Flatscreen TV
Walk-in shower
Complimentary toiletries
Private balcony
Safe
Telephone
Clothes rack
Private bathrooms
Wake-up service / alarm clock
Hair dryer
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Room types
Ocean view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Ocean View
Mid-range
Languages Spoken
English, French, Spanish, German and 2 more
105Reviews666Q+A10Room tips
Traveler rating
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Time of year
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Popular mentions
Natalie B wrote a review Sep 13
3 contributions2 helpful votes
The hotel was very clean and tidy. The rooms where well looked after and cleaners friendly. Showers where good and clean towels provided daily. The location is close to the beach. Reception was slow, the bar ques where ridiculous sometimes 20/30 minutes for a drink. This 80% of the day. The food was ok and what you expect from a hotel buffet could be more varied, especially breakfast which is exactly the same everyday and quite tasteless. Most staff are friendly but on some occasions they could come across rude. It is Understaffed therefore they do not have time to provide a better service. Entertainment team in the day time .... disappointing. The annoying thing is this hotel has potential to be really good. Amazing terrace area that is rarely used .. this could do with a small bar serving refreshments and a working pool . There is a lovely spa in the hotel also, this could do with better advertising. This hotel was not worth what we paid, we paid extra than usual to ensure we had a good holiday but was not what we expected. Had far better value for money elsewhere. The drinks for half board customers where also pricey compared to local bars. Not ideal area for children as it is right next to Veronicas strip, will not be retuning.
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Date of stay: September 2021Trip type: Traveled with family
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Response from Sergio García del Campo, Marketing at Hotel Troya
Responded 6 days ago
Dear guests, Thank you for your comments about the Hotel Troya. Although it seems that we haven't managed to meet your expectations this time, your review is positive criticism, which is welcome in any case. Your good impressions on the cleanliness of the Hotel, the good condition of the showers, the nice and well-appointed Spa, the privileged location, and the correct food service, are very appreciated. We have taken the comments about the Bar service into consideration, and the staffing at this selling point has been strenghthened. We hope that we can provide an overall better service. We hope you enjoy your next choice on your holiday break, Kind regards,
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Jg wrote a review Sep 13
1 contribution
Disappointing holiday to be honest. Takes a week to be served at the bar because of short staff they had 1 woman serving drinks, taking orders for the snack bar and always on the phone to the hotel. We found going to the shop for our own drinks was quicker. Rooms got cleaned daily which is the only positive. Entertainment during the day was w*nk, no water sports no balls aloud in pool with repetitive music. Food was ok some days. Overall this hotel is 3* at a push. 15-20 minutes walk to playa las americas and taking minors here isn’t ideal as it’s very close to the Veronicas strip. Some of the restaurant staff were rude. (Won’t be going back)
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Date of stay: September 2021Trip type: Traveled with family
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Response from Sergio García del Campo, Marketing at Hotel Troya
Responded 6 days ago
Dear guests, Thank you for highlighting the cleanliness of our rooms, and also for the good comments about the food offer. We regret to read that we haven't managed to meet your expectations this time. We have taken the comments about the Bar service into consideration, and the staffing at this selling point has been strenghthened. We hope that we can provide a better service. Your impressions on the Restaurant team are also going to be taken into account, we hope they can help us to improve. We hope you enjoy your next choice on your vacation, Kind regards,
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Tom M wrote a review Sep 11
1 contribution1 helpful vote
This hotel is VERY clean, the food leaves something to be desired, the water pressure in the shower would take the plaque of your teeth, which is a good thing. The pool bar has one person serving so often their are long queues, overall this hotel is sh*t, not worth a carrot. 4 star? I think not.
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Date of stay: September 2021Trip type: Traveled with family
1 Helpful vote
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Response from Sergio García del Campo, Marketing at Hotel Troya
Responded 6 days ago
Dear guests, Thank you for highlighting the cleanliness of the Hotel, as well as the well-appointed shower and bathroom. It is true that at the pool bar it can be busier at certain times in the day. Therefore, we have strengthened our bar team, in order to provide a better service. Your rude and impolite language to describe the Hotel is not welcome, and furthermore, when you give no specific reasons to support your bad words.
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Chris Bowen wrote a review Sep 4
Cardiff, United Kingdom24 contributions25 helpful votes
Great hotel and a fabulous location. Couple of maintenance problems that were both sorted within 10 mins of being reported. Food was good and the staff friendly. Hotel and room was clean and tidy, the pop up retailers are a great idea, along with the 2 boutique outlets. I will be returning in July.
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Date of stay: August 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Sergio García del Campo, Marketing at Hotel Troya
Responded 2 weeks ago
Dear Chris, Thank you for your nice comments about the Hotel Troya on tripadvisor. We are glad to read that you highlight the taste and quality of our food, and also the friendliness of our staff. Thank you as well for your good words about the cleanliness, another good point for our Housekeeping Department. It will be a pleasure to meet you again in July, Kind regards,
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DanManc82 wrote a review Aug 2021
Manchester, United Kingdom13 contributions6 helpful votes
I should start with the disclaimer that I did not choose this hotel, I was moved here due to the one I booked becoming unavailable and quickly realised this is not set up for families. Small selection of family rooms are situated at the back overlooking a nice family hotel and a carpark, rooms are nice and spacious but unless you get a room with a terrace (2nd floor) then you are given a balcony which is wide enough to fit one person - the whole family could not fit on this which was a disappointment. Location is great with the beach being just a stones throw away however you are literally on top of Veronica's strip, you can't hear the noise from the rooms at the back but you are immediately in and amongst everyone as soon as you walk out. The pool isn't very big and you aren't allowed to have inflatables, in fact if your English you aren't allowed to have fun, my son was shouted at by the lifeguard for jumping in and yet he then turned a blind eye to the spanish kids doing the same - VERY biased. Entertainment is SHOCKING. They run zumba every morning and then play darts or similar shortly after, in the evening the mini disco is at 9pm shortly followed by either a dancer or singer that is as entertaining as watching paint dry. This hotel just does not cater for families with children and we quickly established that we would need to go out every night to occupy the kids.
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Date of stay: August 2021
Rooms
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Response from Sergio García del Campo, Marketing at Hotel Troya
Responded 3 weeks ago
Dear guests, Thank you for spending some minutes of your time in leaving your comments on the Hotel Troya on Tripadvisor. We are glad to read your good impressions about the size and the well-appointed FAMILY ROOMS. We would like to inform that it is possible to ask for a room change if you find the balcony too small, as there are different types of terraces within this room category. Your good comments on the great location and the quietness of our establishment are really much appreciated. We regret to know that we haven't managed to meet your expectations in other points. It is true that inflatables at the pool are not allowed, due to security reasons. Small floats for children learning to swim are of course permitted. We would like to state that we do not make any differences at all among our guests. We try to provide a polite, professional and a helpful service to all of them. If you have had a different perception, please accept our excuses. We feel sure that there was a misunderstanding. With reference to your comments about the entertainment, please be aware that there are some activities that we still cannot perform, due to the Coronavirus restrictions. We used to have a kind of water park with inflatables set in our pool, once or twice per week during the summer season. That is something that unfortunately cannot be done at the moment. If you want to visit us again in the future, you will be more than welcome. We would like to have the opportunity to improve your impressions on the Hotel Troya, Kind regards,
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PRICE RANGE
$98 - $300 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hesperia troya hotel playa de las americas
FORMERLY KNOWN AS
Hesperia Troya
LOCATION
SpainCanary IslandsTenerifeAdejeCosta Adeje
NUMBER OF ROOMS
354
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Frequently Asked Questions about Hotel Troya
Which popular attractions are close to Hotel Troya?
Nearby attractions include Music Hall Tavern (0.2 miles), Tramps The King Of Clubs (0.2 miles), and Vivo Decades (0.2 miles).
What are some of the property amenities at Hotel Troya?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Troya?
Top room amenities include air conditioning, a flat screen TV, and a desk.
What food & drink options are available at Hotel Troya?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Troya?
Yes, secured parking is available to guests.
What are some restaurants close to Hotel Troya?
Conveniently located restaurants include Cafe Bar Lormar, Suka Fruit Cocktail, and El Jardin de la Abuela.
Are there opportunities to exercise at Hotel Troya?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hotel Troya have an airport shuttle?
Yes, Hotel Troya offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Troya?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Troya offer any business services?
Yes, guests have access to meeting rooms and conference facilities during their stay.
Which languages are spoken by the staff at Hotel Troya?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Portuguese.