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Avenida Moscu, 6, 38670, Adeje, Tenerife Spain
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Traveler (1670)
Pool & Beach (288)
Videos (1)
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 03/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Chatur Playa Real Resort
Updated 03/23/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#45 of 70 in Costa Adeje
Location
3.5
Cleanliness
3.8
Service
3.9
Value
3.7
Chatur Playa Real Resort is a family orientated hotel located in Costa Adeje, very close to Playa del Duque and Fañabe beaches. Enjoy with us in Tenerife, while you rest and disconnect in your holidays. Providing all-inclusive service, Chatur Playa Real Resort offers to you comfortable stays in Family Rooms and Junior Suites. It also has a gym, entertainment activities, bars and an a-la-carte restaurant. This 4-star property has 117 Junior Suites are located in the main building and the 61 Family Rooms are located in the annex. All of the services and the common areas are shared together to avoid limitations in use of facilities. All of the rooms are prepared to host your family and enjoy your all inclusive holidays. You can enjoy two pool areas: one in the main building area with adult's pool and infant pool; and the splash pool for the children in the annex. Wifi is free throughout the property.
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Property amenities
Free public parking nearby
Wifi
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Bicycle rental
Tennis court
Children's playground
Street parking
Pool / beach towels
Outdoor pool
Shallow end in pool
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Billiards
Entertainment staff
Evening entertainment
Table tennis
Children's television networks
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Car hire
Taxi service
Facial treatments
Foot massage
Full body massage
Manicure
Massage
Neck massage
Salon
Steam room
Sun deck
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Self-serve laundry
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Room features
Blackout curtains
Air conditioning
Desk
Housekeeping
Kitchenette
Cable / satellite TV
Sofa bed
Bath / shower
Private balcony
Safe
Seating area
Separate living room
Sofa
Telephone
Wardrobe / closet
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Great View
Languages Spoken
English, French, Spanish, German and 1 more
Hotel links
Special Price:Early Booking enjoy a 15% Discount

Location

Full view
75Somewhat walkable
Grade: 75 out of 100
30Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
2340Reviews544Q+A100Room tips
Traveler rating
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Popular mentions
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Most Recent
Aneta wrote a review May 11
1 contribution1 helpful vote
We just spent one week in hotel playa real. Food alright, plenty of choice. 10 min from walk from the beach. Rooms big and clean. Entertainment very nice both for children and adults. Our 5yo kid loved it! In general great holidays, we will be back!
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Date of stay: May 2022Trip type: Traveled
1 Helpful vote
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 6 days ago
Dear Customer, first of all we would like to thank you very much for having chosen the Hotel Chatur Playa Real Resort during your stay in the South of Tenerife. In addition we would like to thank you for sharing your opinions and impressions, since it is very important for us to know them and so be able to value your stay at the hotel. We would love to welcome you back soon in our Hotel Chatur Playa Real Resort and we would like to remind you that we are at your disposal for any further suggestion or information you might need. With best regards
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Helen S wrote a review Dec 2021
Withernsea, United Kingdom14 contributions4 helpful votes
Hotel's Favorite
Very clean hotel, excellent food, entertainment brilliant. Definitely recommend this hotel. 5*****. Juan on reception extremely helpful. Beautiful scenery. Sara and the entertainment team always have activities for both adults and children.
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Date of stay: December 2021Trip type: Traveled
2 Helpful votes
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Response from , Dueño at Hotel Chatur Playa Real Resort
Responded Dec 24, 2021
Dear Customer, first of all we would like to thank you very much for having chosen the Hotel Chatur Playa Real Resort during your stay in the South of Tenerife. In addition we would like to thank you for sharing your opinions and impressions, since it is very important for us to know them and so be able to value your stay at the hotel. We would love to welcome you back soon in our Hotel Chatur Playa Real Resort and we would like to remind you that we are at your disposal for any further suggestion or information you might need. With best regards
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natmitchell86 wrote a review May 10
Huddersfield, United Kingdom1 contribution
Returned from here last week.. Hotel nice/clean, we were in an addition part to the hotel that had just been bought our room was nice and clean, very quiet not much going on, night entertainment Absolutly horrendous we did 2 nights one of which the act didn't even show up, pretty dead when it comes to childrens entertainment. Food not the best, having 3 young children we struggled they didn't like much. Situated top of a hill so quite a slog up and down with a pram. Lots of noise from the roads on an evening. Maybe in summer the hotel will get busier and have more going on..
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Review collected in partnership with Jet2holidays
Date of stay: April 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 6 days ago
Dear customer, first of all we would like to thank you for choosing the Hotel Chatur Playa Real Resort during your stay in the south of Tenerife. We would also like to thank you for sharing your opinions and impressions, as it is very important for us to know them in order to evaluate your stay at the hotel. All comments from our guests are one of the most important parts of our daily improvement process, as they allow us to continue to meet your wishes and expectations. For your information, all of them will be passed on to the department in charge so that we can look into them and find the best way to improve them. It is important for us to know what our guests miss or do not meet their expectations, which is why it is necessary for our guests to inform us while they are still staying at the hotel, so that we can find a quick solution to their needs. We regret that we were not able to meet your expectations and we hope that you will give us another opportunity to show you that we are working, day by day, to keep on improving. Best regards
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Diana J wrote a review May 9
1 contribution
If someone would ask me can I suggest this hotel to enjoy holidays- I would say never. First of all, as soon as we entered the rooms whole room were smelling like urine. Bathrooms were full of hair, toilets are not working properly. Same about the food in restaurant- tasteless, not cooked properly, cups and dishes were dirty, so I put them on the side and sat opposite the machine where I saw worker putting them back (you can't unsee how dirty they were). Bedding is not changed every second day as said. Our blankets were outside on the table on the top of ashtray. When all was reported to reception, no action was taken. Discussing! Waste of money.
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Date of stay: May 2022Trip type: Traveled
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 6 days ago
Dear Guest, thank you very much for choosing Hotel Chatur Playa Real Resort during your stay in the south of Tenerife. We would like to thank you for sharing your opinion and impressions, as it is very important for us to know and value your stay at the hotel. Unfortunately, after reading your comments, I am sorry that we were not able to satisfy you during your holiday, as we would have liked, as we were not aware of your discomfort during your entire week of stay. We were surprised, as we have never received a review in our hotel with such a negative title as your review of "The worst service, the worst attitude", as our entire team of people strive every day to give the best of themselves, in order to satisfy our dear customers, who give us the opportunity to serve during their stay. We want you to know that our mission is to offer you the best service and the best possible quality, especially in terms of cleanliness, security and gastronomic offer, although it may happen that, for various reasons, we do not always achieve this, as each client is different and may also have different expectations. For your information, which you will surely have read, we have our information clearly explained in the tourist brochures; and in each room, with the offer of services, in which it is mentioned that if something is not in accordance with what you need, you should contact the reception so that they can find the best solution to your request. We regret that we were not able to meet your expectations and hope that you will give us another opportunity to show you that we are working, day by day, to keep on improving. Best regards
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NORTHSUNGIRL wrote a review May 1
Liverpool, United Kingdom13 contributions3 helpful votes
PROS * Staff are very friendly * Hotel is clean * Van Elliot and Cougar are amazing and a credit to the hotel. * Food is OK - if you go on time * Room was lovely and always cleaned immaculately * You get what you pay for with this all inclusive * We literally lived off the slush machine what a great addition to an all inclusive * Hotel left a bottle of champagne and decorated our room for our anniversary which was lovely. CONS * Staff in the restaurant are desperate to take your plate away before you’ve even finished your meal, it’s like they don’t know what to do other than take your plate so when you’re eating they linger around you and it made us feel very rushed and uncomfortable - especially when you’re mid eating and the plates are removed from under you. * There was renovations going on with the hotel hot tub and drilling pretty much all day * The life guard has his phone connected to the speaker and changed his music every 2 seconds which really ground my gears * Food is frozen cold if you don’t go when the doors open, It made me very sick on the first night/second day * Cocktails are out of a vending machine * Most of the sun loungers don’t recline, you’ve got to get up at the crack of dawn to reserve a good one that actually sits up right Overall our holiday was amazing, but it’s what we made of it, we laughed until we cried by creating our own entertainment. The entertainment at the hotel is not the best compared to what i’ve seen in the past at the hotel apart from Van Elliot who entertained us every time we watched him - he is a delightful person. ***Please be careful if you get a picture with the parrots from the parrot show, they don’t warn you that they expect you to pay afterwards when all I wanted was to hold the parrot not even wanting a picture, we could have said no but felt extremely pressured by this and the man had already provided a receipt and asked our room number*** There are a lot of people who we felt were treat better than everyone else and that was either because they were native speaking or from anywhere other than England. Hotel is within walking distance to the beach but is quite a hike back up the hill, supermarket nearby, the shop within hotel could have so much more on offer and would make a small fortune if they offered just that little bit more. After staying in the hotel many years ago, I feel like the hotel has lost its character of what an all inclusive holiday usually has to offer - with excellent entertainment, drinks that were actually made by hand and a variety of food that is hot, the variety isn’t the best as it’s mostly fish. I hope the hotel takes all of their feedback on board as they’re so close to being amazing. Thank you playa real.
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Date of stay: April 2022Trip type: Traveled
2 Helpful votes
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 2 weeks ago
Dear customer, first of all we would like to thank you for choosing the Hotel Chatur Playa Real Resort during your stay in the south of Tenerife. We would also like to thank you for sharing your opinions and impressions, as it is very important for us to know them in order to evaluate your stay at the hotel. All comments from our guests are one of the most important parts of our daily improvement process, as they allow us to continue to meet your wishes and expectations. For your information, all of them will be passed on to the department in charge so that we can look into them and find the best way to improve them. It is important for us to know what our guests miss or do not meet their expectations, which is why it is necessary for our guests to inform us while they are still staying at the hotel, so that we can find a quick solution to their needs. We regret that we were not able to meet all your expectations and we hope that you will give us another opportunity to show you that we are working, day by day, to keep on improving. Best regards
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paultinaellis wrote a review Apr 2022
North Wales, United Kingdom17 contributions29 helpful votes
The hotel is excellent value for money . We had a room on the 4th floor of the annex . It was huge with the biggest balcony . It was spotless and cleaned every day. The bar was brilliant and the barman yosbel so friendly and efficient. Food was great with lots of fresh food especially fish and joints of meat . The restaurant staff especially Juan mountain were always happy to help. If you needed anything the reception especially Juan were always accommodating. We had a fantastic family holidays and thanks to all the staff, we will certainly return soon
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Date of stay: April 2022Trip type: Traveled
1 Helpful vote
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 2 weeks ago
Dear Customer, we would like to thank you for having chosen the Hotel Chatur Playa Real Resort during your stay in the South of Tenerife and for having shared your opinions and impressions, considering that in our daily process of improvement they help us to give guests a better service and experience. Thank you very much for your positive comments regarding our hotel. It is a pleasure to know that we have been able to satisfy both your expectation in terms of installations and attention and to pamper your palate with our wide gastronomic offer. It will be a pleasure for us to welcome you again. We hope to see you back soon! Kind regards
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Diane Stanley wrote a review Apr 2022
Northwich, United Kingdom74 contributions47 helpful votes
+1
Accomodation was clean but very basic, could do with abit of an update but was OK for what we needed. As we went early in the season, there wasn't much evening entertainment on which was disappointing but I can understand why. The food was nice, but very traditional, lots of seafood, though if you are a fussy eater, there isn't much choice for alternatives. Kids choice was the same every day, fries, pizza and chicken nuggets. The pool area-fantastic, the staff great, really friendly. Location wise it's about a 10-15 minute walk to the beach, shops and water sports. All in all we had a great week, we went with 2 teens, 18 and 17 and they enjoyed it too.
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Date of stay: March 2022Trip type: Traveled
Room Tip: There are quite alot of hills around where we stayed. Walking down to the beach is downhill but...
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 3 weeks ago
Dear customer, first of all we would like to thank you very much for having chosen the Hotel Chatur Playa Real Resort during your stay in the South of Tenerife. In addition we would like to thank you for sharing your opinions and impressions, since it is very important for us to know them and so be able to value your stay at the hotel. We are satisfied that the overall valuation of your stay has been positive, but we apologize for the inconvenience. We are glad that you informed us in view of the fact that we can consider this concern and then solve the problem. Thank you again for your constructive criticism, which helps us to improve our services every day. We would like to welcome you back soon in our Hotel and we remind you that we are at your disposal for any further suggestion or information you might need. With best regards
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Christina W wrote a review Apr 2022
Rhondda Cynon Taf, United Kingdom12 contributions6 helpful votes
+1
Nice entrance to the hotel . Receptionist was friendly when telling us where our room was . We were in the family block which is separate to the main hotel building . Room was ok . We are not fussy so it was fine for us. However bathroom could do with updating and bath water was always a funny colour. The food was nice enough but gets a bit repetitive after a few days . My children who are 8 and 14 and both fussy eaters always managed to eat quite a bit. The snack bar wasn’t great but if you’re having breakfast , lunch and dinner then it doesn’t really matter . Always plenty of sun beds but we went in March so probably quieter than the summer . Also the majority of sun beds are lie down ones which cannot be adjusted to sit up . The pools were cold even the heated one but this probably due to being in March . The lifeguard was also very strict about the hot tub and only seemed to switch the bubbles on for certain guests. The entertainment was poor in the evenings apart from one night where there was a singer and fireworks. The hotel is about a 10 minute walk from the beach and all the bars etc . Overall we had a nice stay and would probably stay here again as a base .
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Date of stay: March 2022Trip type: Traveled
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 3 weeks ago
Dear Customer, we would like to thank you for having chosen the Hotel Chatur Playa Real Resort during your stay in the South of Tenerife and for having shared your opinions and impressions, considering that in our daily process of improvement they help us to give guests a better service and experience. Thank you very much for your positive comments regarding our hotel. It is a pleasure to know that we have been able to satisfy both your expectation in terms of installations and attention and to pamper your palate with our wide gastronomic offer. It will be a pleasure for us to welcome you again. We hope to see you back soon! Kind regards
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amy wrote a review Apr 2022
1 contribution
Hotel was alright. We got there and was told where our room was . Very happy with room. Food wasn’t good especially if you’re vegetarian. Not labelled clearly. Cooks don’t speak English so when we asked they didn’t understand. They told us that some dishes where vegetarian when I ate it there was fish in it . Don’t recommend if you have dietary needs . Evening entertainment is a bit boring it’s alright if you have little kids but older kids they get bored. On our last day they had a big foam party with a dj that was really fun. On our last day there was also no sun beds .
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Date of stay: April 2022Trip type: Traveled
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 4 weeks ago
Dear Customer, first of all we would like to thank you very much for having chosen the Hotel Chatur Playa Real Resort during your stay in the South of Tenerife. In addition we would like to thank you for sharing your opinions and impressions, since it is very important for us to know them and so be able to value your stay at the hotel. All the comments of our guests are one of the most important part in our daily improvement process considering that they allow us being able to continue fulfilling wishes and expectations. We feel very sorry that on this occasion we could not manage to satisfy all your expectations. The comments about the vegetarian food will be passed to the department in charge in order to have a deep look into these matters and find the best way to improve them. If you should have any more problem or question during your stay, our staff of Food & Beverage or Reception department is always glad to help you find the solutions for making your stay as comfortable as possible. We would be pleased to welcome you again in a future holiday. Best regards
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markM4378SF wrote a review Apr 2022
Liverpool, United Kingdom1 contribution
Hotel in a good point close to the center not far to the beach. Clean rooms cleaned every day friendly service good food I recommend for families with a separate swimming pool with a paddling pool for children. SPA in the hotel I recommend massage perfectly.
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Review collected in partnership with Jet2holidays
Date of stay: March 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from Dirección General, Atención al cliente/recepción at Hotel Chatur Playa Real Resort
Responded 4 weeks ago
Dear Customer, we would like to thank you for having chosen the Hotel Chatur Playa Real Resort during your stay in the South of Tenerife and for having shared your opinions and impressions, considering that in our daily process of improvement they help us to give guests a better service and experience. Thank you very much for your positive comments regarding our hotel. It is a pleasure to know that we have been able to satisfy both your expectation in terms of installations and attention and to pamper your palate with our wide gastronomic offer. It will be a pleasure for us to welcome you again. We hope to see you back soon! Kind regards
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PRICE RANGE
$132 - $258 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
playa real hotel adeje, ocean palace hotel
LOCATION
SpainCanary IslandsTenerifeAdejeCosta Adeje
NUMBER OF ROOMS
178
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Frequently Asked Questions about Hotel Chatur Playa Real Resort
Which popular attractions are close to Hotel Chatur Playa Real Resort?
Nearby attractions include Diamonds n Diamonds (0.2 miles), Mercadillo de Costa Adeje (0.3 miles), and Miki Park (0.3 miles).
What are some of the property amenities at Hotel Chatur Playa Real Resort?
Some of the more popular amenities offered include free breakfast, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Chatur Playa Real Resort?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Chatur Playa Real Resort?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Chatur Playa Real Resort?
Yes, free public parking nearby and street parking are available to guests.
What are some restaurants close to Hotel Chatur Playa Real Resort?
Conveniently located restaurants include Rodeo Churrasquería, Centro Comercial The Duke Shops, and La Alacena.
Are there opportunities to exercise at Hotel Chatur Playa Real Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Which languages are spoken by the staff at Hotel Chatur Playa Real Resort?
The staff speaks multiple languages, including English, Spanish, French, German, and Polish.
Are there any historical sites close to Hotel Chatur Playa Real Resort?
Many travelers enjoy visiting Casa Fuerte (2.3 miles), Mariposa (3.9 miles), and La Fuente de los Tres Chorros (2.4 miles).
Does Hotel Chatur Playa Real Resort have any great views?
Yes, guests often enjoy the mountain view available here.
Is Hotel Chatur Playa Real Resort accessible?
Yes, it offers wheelchair access, reduced mobility rooms, and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.