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Carrer del Llaüt, 34, 07600 Playa de Palma, Majorca Spain
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About

#22 of 84 hotels in Playa de Palma
Location
4.4
Cleanliness
4.4
Service
4.3
Value
4.1

The Universal Hotel Neptuno, situated on the seafront in Playa de Palma, is a fantastic 4* hotel that is ideal for couples, lovers of sports – especially cycling – and groups of friends. Its magnificent sea views and prime location in the heart of Playa de Palma, combined with an extensive offer of evening leisure, gastronomy, water sport and entertainment options, make it the perfect accommodation option for an unforgettable holiday on Mallorca. Access to the city centre is easy, where there are excellent connections with the rest of the island.

With a full range of services, the Universal Hotel Neptuno features facilities for cyclists, an outdoor swimming pool, gym, indoor pool, sauna, a wellness area offering massages and body treatments, and all in a delightful atmosphere, enabling you to make the most of every moment of your stay on Mallorca.

The Universal Hotel Neptuno exudes the essence of Mallorca – a lively hotel in Playa de Palma and a balcony overlooking the Mediterranean. Truly memorable trips are discovered, not planned…so come and see for yourself. We’re ready to welcome you!

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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Bicycle rental
Car hire
Meeting rooms
Wifi
Hot tub
Indoor pool
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Poolside bar
Massage
Baggage storage
Newspaper
Non-smoking hotel
Shared lounge / TV area
Sun terrace
24-hour front desk
Dry cleaning
Laundry service
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Room features
Soundproof rooms
Air conditioning
Fireplace
Housekeeping
Safe
Minibar
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Mid-range
Languages Spoken
English, French, Spanish, Catalan and 2 more
270Reviews7Q+A19Room tips
Traveler rating
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Most Recent
Peter C wrote a review Oct 2022
2 contributions1 helpful vote
+1
Some of the best staff of any hotel I’ve stayed in 35 years (and I worked for an airline). Reception could not have been more friendly, helpful and accommodating. Pilar, the guest services manager, was absolutely charming. Quiet hotel in October. Good sound proofing on balcony doors (needed). Attentive staff at very good breakfast. Great pool area with loads of space overlooking the promenade and sandy beach with shallow clear water. However. Our experience of the immediate area around the hotel would, I believe, be completely different in the summer. It is a magnet for German drinkers with the “biggest beer garden in Europe” opposite the hotel. “Mega Park” Located indoors but as big as an aircraft hangar. I learnt the German expression “Ballerman” while there. Google it before you go to this area. The local government have promised to clamp down on “drinking tourism” so it would be interesting to see what it is like in July. Having said all that my 89 year old dad and I experienced no problems during the day and I saw no real misbehaviour in the evening on my own. The hotel is great but don’t go to this area in the summer if you are not a fan of Germans singing German drinking songs. Perfect for winter sun.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from MySeaHouse neptuno-flamingo, Otros at Universal Hotel Neptuno
Responded Oct 17, 2022
Dear Peter, thank you so much for your kind comment and your positive rating. We are very happy to hear that you were so satisfied with our staff, which was pleased to be there for you. We are also glad, that you were satisfied with our sound proof balcony doors and with our breakfast, and that you liked our pool area. We are happy you chose the perfect time for you to come to our hotel. We hope you had a pleasant stay and we would like to see you again next year at this time of the year. Best regards, your MySeaHouse Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Katya M wrote a review Sep 2022
1 contribution1 helpful vote
This was a great holiday full of fun and lovely memories. We appreciate the hospitality, trip/adventures experience the hotel provided, great service and safe travels. We had a great day taking some spa sessions with Denis. I can recommend this hotel for family trips as well as couple holidays. Will definitely come back. Special thanks to our guest experience manager - Pilar Sanchez! Kind regards, Katya
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from MySeaHouse neptuno-flamingo, Otros at Universal Hotel Neptuno
Responded Sep 12, 2022
Dear Ekaterina, thank you very much for your friendly comment and for your positive rating. We are happy you had a great holiday and that our whole team, especially Pilar, could be helpful to achieve it. We thank you for recommending us and we hope to welcome you back again soon. Best regards, your MySeaHouse Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Adam K wrote a review Jul 2022
1 contribution1 helpful vote
This is not a complaint about a bunch of mishaps or anything like that. This is a hotel review. On one out of ten I told my wife I’d give it a 2. 1 star for being on the beach and 1 star because it actually exists. Outside of that there are many complaints. The air conditioner barely works. The room is smaller than suggested. The view is awful unless you are outside on the balcony looking to your left over the other balconies. Of you go on the balcony you can see the ocean. If you have a child that needs a sleeping space and the sofa is open to a bed there is no additional sitting space other than outside the room. The dresser does not have drawers. It is just to hold the coffee supplies. There is nothing included in bathroom like most hotels in terms of little lotion or mouthwash etc. there is shampoo in the shower, but it’s like a locker room where it’s a bottle with a push down to dispense. The breakfast included is not good. The coffee is watery with little coffee flavor. I suggest using the coffee machine. Eggs are lousy at best. The pastries are quite good, so stick with them. Staff was polite, so that was good.
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Date of stay: July 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from MySeaHouse neptuno-flamingo, Otros at Universal Hotel Neptuno
Responded Jul 7, 2022
Dear Adam, we very much regret your comment expressing your disappointment and we are extremely sorry we could not meet your expectations. As you may have observed from our wide offer, room size and view, as well as amenities very much depend on the category you book. Of course, we would have been happy to help you out with any extra cosmetic articles upon request at our reception. We are sorry that our large selection of dishes was not to your taste. It is our main aim to fulfil the wishes of our guests, so should there be anything missing in our food selection for example, we encourage our guests to mention their requirement to our staff. We were happy to be at your service and send you our best regards. Your MySeaHouse Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ramona C wrote a review Jul 2020
Derry, United Kingdom25 contributions10 helpful votes
I would like to thank the Hotel for the courtesy I have received Three friends and I were booked to spend a week here. Unfortunately Covid struck the world The Hotel were very respectful We were kept informed and were given a full refund with no quibble I hope to visit this hotel next year all being well
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Date of stay: May 2020Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Antonia Cantallops, Guest Services / Front Office at Universal Hotel Neptuno
Responded Oct 27, 2020
Dear Ramona, Thank you so very much for your kind words. It was all our pleasure to have been of service to you, and we were happy we could quickly resolve the confused situation in your favor when the Covid restrictions were implemented. We would be delighted to have you back next year. We will be opening in April 2021, provided all is well, and we look forward to welcoming you as soon as it is convenient for you. Please take care and stay safe. Best wishes from your MySeaHouse Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
michael s wrote a review Sep 2019
2 contributions1 helpful vote
Overall friendly staff at the bar and restaurants, but we had mixed results with the front desk, including when they refused to help us call to setup a sailing trip that wasn't through one of their preferred vendors (our room phone didn't work so we couldn't call ourselves). Additionally, watch out for hidden fees. The beach access is great, but it's right next to a loud club that starts at 10 AM each day.
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Date of stay: July 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from My Sea House T, Director de Relaciones Públicas at Universal Hotel Neptuno
Responded Sep 20, 2019
Dear Michael, we appreciate your comment and we will certainly look into the issues you described. It is our main goal to please our guest and to make their stay as comfortable as possible. The services we offer are there to make your stay in our hotel and unforgettable one and transparency is of most importance to us. We would therefore encourage you to please contact us and to communicate what fees you considered as hidden. We strive to improve and your feedback would be of great help. Thank you very much and we hope to welcome you back again in the near future. Kind regards. MySeaHouse Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
manik wrote a review Aug 2019
Yerevan, Armenia7 contributions6 helpful votes
This is a very good 4 star hotel. The location is by the beach, they have a nice pool. We stayed in a junior suite which is a great large room with a balcony overlooking the sea. The service is very good, including in restaurant. We had the half-board option, and the variety and quality of both breakfast and dinner were excellent. We tried different wines, all were good. As many others mention here, there is a noisy club right by the hotel, and many drunk and noisy tourists around, the beach is quite crowded, too. We were aware of this and still booked the hotel. If you want a real tranquility, then perhaps this is not for you, and also if you will feel annoyed by overwhelming German language, beware :) They had newspapers delivered to our room, and even though they knew we were from Armenia, we still got the German Bild regularly. All this being said, this is a very comfortable hotel with great food, nice atmosphere. There were couples, families with children of different ages, with no one bothering the others. If you look for vivid animation program, this hotel does not offer one.
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Date of stay: August 2019
Rooms
Location
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from My Sea House T, Director de Relaciones Públicas at Universal Hotel Neptuno
Responded Aug 9, 2019
Dear Manik, thank you so much for your detailed and kind comment as well as for your positive review. We are glad you enjoyed our hotel situated at the beachfront of Playa de Palma and that you were satisfied with your junior suite and the gorgeous views. We are pleased to hear that you were content with our staff and service and that you enjoyed our food offered at our breakfast and dinner buffets. Playa de Palma is indeed a very popular holiday resort with international clientele especially during summer season. We would recommend the spring season or early and late summer for a more quieter stay. Our entire team was happy having had you as our guests and we hope to welcome you again on your next trip to Mallorca. Kindest regards, MySeaHouse Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
sherwyn s wrote a review May 2019
193 contributions20 helpful votes
+1
Our second stay in the hotel. Very accommodating and friendly hotel. I cannot stress how awesome our stay was. Everything was perfect. We stayed in the same room seaview which was a nice touch. We always book half board with breakfast and dinner. Lunch we had in their new sea view restaurant. The chef makes the best lamb chops which literally falls of the bone (yummy) and it is the only hotel that I have seen that does sushi Wednesday which is a treat. There is a dinner theme everyday. I Recommend when booking asking for the duty manager Pilar. She went out of her way to accommodate my little girl who is a fussy eater. Pilar made sure she had her dinner on time and made her favourites food daily. She is definitely a gem and really prides herself on customer satisfaction. The rooms were always cleaned and if you needed anything reception staff are really helpful. Our stay was a home away from home.
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Date of stay: May 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from My Sea House T, Director de Relaciones con Clientes at Universal Hotel Neptuno
Responded May 28, 2019
Dear Guest, thank you so much for your kind comment as well as for your positive review and that you have taken your time for your detailed impressions. We are very glad and honoured that you have stayed a second time with us and that you were happy for having the same seaview room as before. Thank you so much for your positive feedback regarding our food offered at our breakfast and dinner buffets. Our chef will be very happy about these compliments. It was a pleasure having you here and that we could provide you with a home away from home. Hoping to welcome you soon again on your next visit to Mallorca. Kindest regards, MySeaHouse Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Caroline B wrote a review Apr 2019
Carlisle, United Kingdom86 contributions67 helpful votes
Loved this hotel, with excellent staff service. Cristina answered my request for a sea view quickly and noted that we would like a high floor, which she couldn’t guarantee but we did get. Room cleaned to a high standard. Buffet breakfast was excellent, with all you could wish for and the lady on the eggs was lovely. We were there for a long weekend, so being only a ten minute taxi ride from the airport was great. Lots of great restaurants in the area? The majority of the guests to this hotel and Playa de Palma are German, so if you’re looking for English company perhaps this isn’t the place for you but we loved it. The promenade is so long you can walk for miles. The local bus is very cheap and takes you to Palma, which is lovely. A great break and we would recommend this hotel.
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Review collected in partnership with this hotel
Date of stay: April 2019Trip type: Traveled with family
Room Tip: A sea view room is great and gets the late afternoon sun.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from My Sea House T, Director de Relaciones Públicas at Universal Hotel Neptuno
Responded Apr 22, 2019
Dear Caroline, thank you very much for your kind review. We are very happy you enjoyed your stay with us. It was our pleasure to comply with your wish for a sea view, as we strive to make you feel comfortable and at home at any time. Thank you for recommending our hotel and we hope to welcome you back in the near future. All the best and kind regards. Your MySeaHouse Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Barbara R wrote a review Apr 2019
Callington5 contributions4 helpful votes
I travel regularly on holiday and always stay in 4 or 5 star hotels so expect a certain level. This Hotel was FULL of large parties of men cyclists, along with their lycra, sweat and loud shoes. We were with family so this is not what we wanted nor expected, perhaps the hotel should advise people. We went out of season but I did expect a bar to be open in the evening, the only place you could get a drink was in the cafe attached to the hotel that was directly on the main street (and cold in March). you could sit in the large Bar area but it was empty no music no staff no atmosphere. The dining room was almost funny. The small staff almost never smiled ( one bald waiter who was nice) the remaining staff spent their life laying up for the next session and for their meals. The hotel said breakfast til 10.30 but if you got into the dining room past 10 you were 'frogmarched' to a table of the staff's choosing despite it being nearly empty ( cyclists eat early). At 10.25 the lights went off food was removed and the staff started to gather what they wanted onto plates presumeably for their breakfast. Same of an evening, 9 on the dot lights off, food removed to kitchen and to the staff plates. Also no info in the rooms on how to work tv's where to go how to find gym, pool etc. Only 2 US financial channels on tv that were in english nothing else.I did complain about the dining room and the reception staff were charming (the ladies anyway) and gave us free drinks, it wasn't really what we wanted, but nice. To sum up it would seem a large proportion of the staff here appear to have been here forever and have their own set ways. Staff training would benefit all. I have to say the staff in the street cafe were fabulous absolutely fabulous a whole different ballgame.
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Review collected in partnership with this hotel
Date of stay: March 2019Trip type: Traveled with family
Room Tip: We upgraded and it was worth it. Lovely bathroom .
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from My Sea House T, Director de Relaciones Públicas at Universal Hotel Neptuno
Responded Apr 20, 2019
Dear Barbara, thank you very much for your detailed summary of your impressions and experiences at our hotel. We very much appreciate your feedback, as it will help us improve our service towards our guests. We strive to comply with the expectations and wishes of all our customers and we very much regret if we could not completely fulfill yours. We will certainly look into the items you mentioned and will undertake improvements where necessary. We are glad you enjoyed the service at our café and we hope you otherwise had a pleasant stay on our wonderful island. We would be happy to welcome you back and send you our best regards. Yours, MySeaHouse Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
andrewmajor64 wrote a review Apr 2019
Louth, United Kingdom30 contributions28 helpful votes
We stayed during the Easter school holiday with our 6 and 7 year old children as we wanted a little bit of sun without having to travel too far. The hotel staff were all fantastic, from Reception to cleaner, restaurant to maintenance all made a point of saying hello and wishing us a pleasant day and talking to the children. The hotel is located in a mainly German area of Playa de Palma and this is reflected in some of the food choices at dinner, but it doesn't hurt to try new things! A lovely touch we thought was that as we didn't arrive until 21:30 the staff had plated us up four meals as they thought we would be hungry after travelling. Most hotels wouldn't have bothered so this we thought demonstrated that the staff noticed the little things which can make a difference to your stay. The hotel is less than a minute walk to the beach and bus stops which take you to Palma (€1.50 each is a bargain) directly past the aquarium which is also very good. It is also next to Megapark which I foolishly only noticed after booking. However as the rooms are double glazed we experienced no issues with this, although it was noticeably noisier on the promenade on the Saturday afternoon. We would definitely choose to stay here again out of the main summer season as it has been a lovely family break.
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Date of stay: April 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from My Sea House T, Director de Relaciones con Clientes at Universal Hotel Neptuno
Responded Apr 16, 2019
Dear Guest, thank you so much for your kind review. We are very pleased you liked our beachfront hotel. We are glad to hear that due to our location you were able to make a lot of nice trips with your family. We thank you for your positive comment regarding our staff. It was a pleasure having you here and are hoping to welcome you again on your next trip to Mallorca. Kind regards, MySeaHouse Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$105 - $190 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
neptuno hotel playa de palma, neptuno playa de palma
FORMERLY KNOWN AS
Myseahouse Neptuno
LOCATION
SpainBalearic IslandsMajorcaPlaya de Palma
NUMBER OF ROOMS
114
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UNIVERSAL HOTEL NEPTUNO - Prices & Reviews (Playa de Palma, Spain)

Frequently Asked Questions about Universal Hotel Neptuno
Which popular attractions are close to Universal Hotel Neptuno?
Nearby attractions include Bierkönig (0.2 miles), Bamboleo Biergarten (0.2 miles), and RIU Palace (0.3 miles).
What are some of the property amenities at Universal Hotel Neptuno?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Universal Hotel Neptuno?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Universal Hotel Neptuno?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
What are some restaurants close to Universal Hotel Neptuno?
Conveniently located restaurants include Emege, Katagi Blau, and Cafeteria Restaurante Cel Blau.
Are there opportunities to exercise at Universal Hotel Neptuno?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Universal Hotel Neptuno?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at Universal Hotel Neptuno?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, and Catalan.
Are there any historical sites close to Universal Hotel Neptuno?
Many travelers enjoy visiting Santuari de Cura (9.1 miles), Sa Llotja (6.7 miles), and Palau de l'Almudaina (6.5 miles).
Does Universal Hotel Neptuno have any great views?
Yes, guests often enjoy the ocean view available here.
Is Universal Hotel Neptuno accessible?
Yes, it offers wheelchair access and reduced mobility rooms. For specific inquiries, we recommend calling ahead to confirm.