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Grupotel Orient

Traveler (143)
Room & Suite (21)
Pool & Beach (20)

About

#38 of 79 hotels in Majorca
Location
Cleanliness
Service
Value
Located in a quite area only 500 mts. Away from the spectacular Playa de Palma beach. Rooms: Bathroom. Hair dryer Heating/ air-conditioning. Sat-TV. Safety Deposit Box. Balcony. Sport & Leisure: Swimming pool with children's pool. Heated indoor swimming pool. Jacuzzi. Table tennis. Billiard table. Children's playground. Live music at evening . Gastronomy: Warm & cold breakfast and dinner buffet. Show cooking. Restaurant with breakfast, lunch and dinner service. Lounge & Pool Bar with terrace and snack service. Services: Babysitting service. Medical services. Car rental. Internet. Children entertainment in July and August.
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Property amenities
Restaurant
Pool
Bar/Lounge
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Airport transportation
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Indoor pool
Laundry Service
Meeting rooms
Multilingual Staff
Paid Internet
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Non-smoking rooms
Good to know
HOTEL CLASS

Location

Full view
68Somewhat walkable
Grade: 68 out of 100
115Restaurantswithin 0.75 miles
19Attractionswithin 0.75 miles
174Reviews
173Photos
17Q+A
4Room tips
Traveler rating
  • 39
  • 68
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  • 14
  • 11
Time of year
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Popular mentions
Feel a bit bad writing this review as the staff are incredible, very helpful and welcoming. The hotel itself is very clean but unfortunately that is where the positives end. We went for a few days away and chose the all inclusive option. This is not your ordinary all
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Response from DirOrient, Director General at Grupotel Orient
Responded 5 days ago
Dear guest, Thank your for sharing your opinión in trip advisor, we always try to satisfy all of our customers, so we are very sorry we couldn’t fulfill your expectations with the AI. Regarding to your comment, even though we have an all-inclusive beverage menu of great quality and variety, we also have some drinks that are also available for a small supplement for all-inclusive customers who prefer premium quality. Apologies for not having offered kettle that are always available under request, in the room we only leave a bottle of water as a courtesy on arrival. Anyway, we thank you for your comment regarding the staff and we are happy to know that you were well taken care of. We are very sorry for any inconveniences and would like to thank you for your understanding. The management
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The room was clean, the bathroom was smart. The beds were too hard and the pillows not very comfortable. The air con was good and easy to use. The breakfast options were adequate, though the coffee was disappointing. Dinner was on the whole poor, the hot options on the whole
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Response from DirOrient, Director General at Grupotel Orient
Responded Oct 5, 2018
Dear guest, Thank your for sharing your opinion in trip advisor, and although it seems you enjoyed some facilities and services, we are very sorry we couldn’t fulfill your high expectations. It would be a pleasure receiving you, if you decide to return in the future. The management
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From the moment we arrived til the time we checked all the staff were welcoming, friendly and helpful. We could not have asked for more. This includes the reception staff, ladies who serviced the rooms, restaurant and bar staff. The location of the hotel is just as we wanted,
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Response from DirOrient, Director General at Grupotel Orient
Responded Oct 5, 2018
Dear guest, First of all, we would like to thank for your kind words regarding our staff and facilities. Concerning the non positive points; we always try to satisfy all of our customers, so we are very sorry we couldn’t fulfil your expectations with the room and the restaurant. We hope, one day you change your intention and decide to visit us again, it would be a pleasure for us try to make your stay as pleasant as you would expect, you may be surprised with the possibility of a room with another location (in a corner of the building) that might be to your liking. Your Grupotel Orient Team
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We had a wonderful experience at Groupotel Orient. The staff is very accomodating, nice and helpful, going the extra mile to give us the best tips and advice. We were a bit worried about the hotel being a bit toofar from the beach but it is actually just a 5 min walk and then
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Response from DirOrient, Director General at Grupotel Orient
Responded Sep 8, 2018
Dear guest, Thank you for sharing your experience and for your words to our staff, food and live music (we are delighted, you could enjoy it every night from your room). It was really a pleasure serving you during your stay and make your holidays as pleasant as possible. We would like to see you again in the future. Your Grupotel Orient Team
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This hotel has a great restaurant and is kept very neat and tidy. The rooms are comfortable and fresh. It’s pity that some guests make a lot af noise coming back to the hotel in the middle of the night. You’re supposed to get a good nice rest when you’re on holiday. Not everyone
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Response from DirOrient, Director General at Grupotel Orient
Responded Sep 8, 2018
Dear guest, We would like to thank you for sharing your experience in Trip Advisor and are really happy you enjoyed your holidays and had a great time. It was a pleasure having you with us and are very sorry for the inconveniences with the noise of some customers. We hope to have the opportunity to receive you again in the future Your Grupotel Orient Team
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PRICE RANGE
$96 - $194 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grupotel orient hotel playa de palmagrupotel orient playa de palma
LOCATION
SpainBalearic IslandsMajorcaPlaya de Palma
NUMBER OF ROOMS
272
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