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LABRANDA El Dorado

Traveler (387)
Room & Suite (252)
Pool & Beach (57)

About

#43 of 90 hotels in Lanzarote
Location
Cleanliness
Service
Value
Apartamentos El Dorado are situated in Puerto del Carmen, less than 500 metres from the beach. The complex features well-equipped apartments, gardens and an outdoor swimming pool. The El Dorado complex is located in the centre of Puerto del Carmen and 10 minutes' drive from Tias. The apartments are a 20-minute drive from Timanfaya National Park and less than 7km from Lanzarote airport. Facilities at El Dorado include a restaurant serving tapas and international dishes. It also has pool/snack bar. Apartments at the El Dorado complex are spacious and have a living room with sofa bed and satellite TV. Kitchens feature an oven, fridge and coffee-maker. Air conditioning, central heating and a safe are available for an extra charge.
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Property amenities
Restaurant
Pool
Free Internet
Bar/Lounge
Breakfast Available
Laundry Service
Multilingual Staff
Outdoor pool
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Refrigerator in room
Accessible rooms
Kitchenette
Non-smoking rooms
Good to know
HOTEL STYLE
Family Resort
Centrally Located
HOTEL CLASS

Location

Full view
88Good for walkers
Grade: 88 out of 100
122Restaurantswithin 0.3 miles
32Attractionswithin 0.3 miles
831Reviews
637Photos
95Q+A
100Room tips
Traveler rating
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  • 59
  • 39
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Popular mentions
I have just returned from here. Everything about the apartments was 100%.All of the staff were so friendly and helpful. It is a great location,15mins walk from main strip but lots of shops along the way. Definitely recommend these apartments. Will go back.
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Review collected in partnership with this hotel
Response from LenkaBidlenova, Assistant General Manager at LABRANDA El Dorado
Responded 2 days ago
Dear Anne K, Thank you for making our LABRANDA El Dorado your choice RESORT on this occasion and for your very kind recommendation to the travel community of TripAdvisor, this positive feedback keeps us motivated to encounter the compliance of our demanding quality standards. Thank you for the wonderful description of the apartments we accommodated you in during your stay, it is our goal to provide our guests with spotless, attractive and spacious rooms and we are really happy to know you liked yours so much. Our staff is a big credit to our resort and we are proud when their efforts are recognized by our guests. Once more we thank you for sharing your experience with us and look forward to serving you again soon. Best regards, Lenka B. Assistant Manager El Dorado, Los Cocoteros & Playa Club
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Lovely hotel at the start of the Old Town, about a two minute walk from the main prom. Clean, spacious and well equipped rooms, good sized pool areas and friendly, courteous staff. Definitely recommend this hotel and would stay there again.
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Response from LenkaBidlenova, Assistant General Manager at LABRANDA El Dorado
Responded 2 days ago
Dear Louise C, We greatly appreciate the time you spent to share your recent holiday experience at our LABRANDA El Dorado and we thank you for your kind recommendation to Tripadvisor’s readers. We are also grateful for your highlight on the efforts of our maids to keep our installations and accommodations spotless at all times in order to guarantee our high standards related to hygiene and cleanliness which is one of the most important aspects for us. Thank you for making us your choice resort on this occasion and your lovely recommendation. We are looking forward to welcoming you back again very soon. Best regards, Lenka B. Assistant Manager El Dorado, Los Cocoteros & Playa Club
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We have stayed here many times our last visit was in mid March 2019. Our apartment was infested with cockroaches from day 1. This we reported to reception and were given a can of spray. This was useless and reporting it a second time we were given another can of spray. One of
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Response from LenkaBidlenova, Assistant General Manager at LABRANDA El Dorado
Responded 2 days ago
Dear Rosalie and Michael Carter, First of all, I would like to say thank you for choosing our resort to spend such a special time like your holidays. We were very surprised to read your experience during your stay in our El Dorado resort, whilst an apology will regrettably not alter the outcome of your experience on this occasion, please believe we do extend it with all sincerity. We sincerely regret reading that you found cockroaches in your room and we thank you for contacting us to intervene. We have a notice that you advise us once and our reception staff intervene immediately. Housekeeping service didn´t see any cockroaches, put a spray on and leave it there for you just in case you need it. Later on, during your stay, we didn´t have anymore notice from you, so we considered that the issue was sourced. If we had received another notice from you we would have offered you another room to change without any doubt. Once, when you left our resort we received your survey where you comment us details of your stay. As we considered your comments important we proceed to block the room and we ordered the fumigation service. This service is not possible to practice with the clients in the room. It is forbidden, are used toxic products and the room can´t be used by our guests for 2 days at least. This is the reason why it was done once when you left and not when you have been staying in the room and before we didn´t have this problem with other guests. We sincerely lament reading that your stay was not as pleasant as it should have been and we would be very pleased if you could accept our apologies. We have in place a regular pest-control plan and of course work hard on a daily basis to avoid their presence within our grounds, however at certain times of the year, depending on the climatology of Lanzarote, the presence of insects is unfortunately unavoidable. Furthermore, cockroaches need food, water, warmth and shelter for survival and this is why we also encourage our guests not to leave any food or crumbs in their rooms in order to avoid their settlement in our accommodations and we ask that you please accept our sincerest apologies for the inconveniences caused to you and your partner. All the staff at El Dorado is hardworking and we try to do all the best for our guests sometimes like on this occasion could be some misunderstanding. Unfortunately, during your stay I wasn´t yet part of the company so I couldn´t help you in the past but I wish to be helpful now and on future occasions. We appreciate our repeat guests especially and I really hope that you give us another chance to make your holidays special and I apologize for any inconvenience during your stay. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues, you have raised following your stay, we hope that will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Best wishes from El Dorado team
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We booked to stay elsewhere, but due to over booking we were transferred here. The apartments are huge and the grounds are well maintained! 2 pools and a bar give good options if you choose to stay around the resort. The restaurant attached isn't actually part of the hotel, the
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Response from LenkaBidlenova, Assistant General Manager at LABRANDA El Dorado
Responded 2 days ago
Dear GeorgeMattack, First and foremost we would like to thank you for your lovely words and your recommendation. Thank you for the wonderful description of the apartment we accommodated you in during your stay, it is our goal to provide our guests with spotless and spacious rooms and we are really happy to know you liked yours so much. We also greatly appreciate your comments on the quality and variety of continental breakfast offered to our guests. I invite you to follow the page below, where you can share your nice comments about the restaurant I am sure that they will greatly appreciate it. https://www.tripadvisor.es/Restaurant_Review-g662290-d3738657-Reviews-Restaurante_Gelateria_El_Dorado-Puerto_Del_Carmen_Lanzarote_Canary_Islands.html Moreover, we are glad you enjoyed your stay with us and we hope to welcome you back in the next future. Best wishes, Lenka B. Assistant Manager El Dorado, Los Cocoteros & Playa Club
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Lovely apartments. Clean and well located for amenities and entertainment. Would definitely stay again. Balcony overlooking the sea. Two pool areas, both sun traps and no issues getting beds by the pool.
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Review collected in partnership with this hotel
Response from LenkaBidlenova, Assistant General Manager at LABRANDA El Dorado
Responded 6 days ago
Dear Flyer305084, First and foremost we would like to thank you for choosing our LABRANDA El Dorado resort for your visit to Lanzarote and for recommending us to the travel community of Tripadvisor, this is the best reward for all of us when our efforts are recognized by our guests and when they fully enjoyed their holiday. We are delighted to know that you loved our service and facilities. Again we thank you for this wonderful review, it has been a pleasure for us to read it and we look forward to serving you again soon. Best regards, Lenka B. Assistant Manager El Dorado, Los Cocoteros & Playa Club
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PRICE RANGE
$70 - $149 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
el dorado hotel puerto del carmenel dorado puerto del carmenel dorado lanzarote
LOCATION
SpainCanary IslandsLanzarotePuerto Del Carmen
NUMBER OF ROOMS
80
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