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Hotel Riu Paraiso Lanzarote Resort

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Calle Suiza, 4 Playa de los Pocillos, 35519 Puerto Del Carmen, Lanzarote Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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What is Travelers’ Choice?
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel Riu Paraiso Lanzarote Resort
Updated 06/18/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 89 hotels in Puerto Del Carmen
Location
Cleanliness
Service
Value
Travelers' Choice
The All Inclusive Hotel Riu Paraiso Lanzarote Resort open all year round, is situated on the Playa de los Pocillos. The famous Timanfaya Nature Reserve, with its colorful crater scenery, is located nearby. The location is ideal due to its proximity to Puerto Carmen (2km) and Lanzarote Airport (ACE) is approx. 8 km away. The hotel has 598 comfortably furnished rooms and offers many amenities. Relax with a massage at our Wellness center or get in shape at our gym. 4 outdoor pools and 2 children's pools. For the youngest guests, there is the RiuLand Kids Club (for children from 4 to 7 years & 8 to 12 years old), RiuArt atelier and for adults, day and evening entertainment and discotheque. For lovers of gastronomy, we offer live cooking stations at our main buffet as well as Asian and Mexican or Canarian cuisine and 4 bars situated in various areas of the hotel.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Billiards
Babysitting
Parking
Paid internet
Pool / beach towels
Outdoor pool
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Snack bar
Swimup bar
Poolside bar
Darts
Entertainment staff
Evening entertainment
Nightclub / DJ
Children's playground
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Highchairs available
Car hire
Taxi service
Meeting rooms
Full body massage
Massage
Salon
Baggage storage
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
First aid kit
24-hour front desk
Laundry service
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Room features
Desk
Housekeeping
Private balcony
Safe
Separate living room
Cable / satellite TV
Bath / shower
Hair dryer
Sofa
Telephone
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
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Room types
Ocean view
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, French, Spanish, Dutch and 3 more
Hotel links
Special Offer:Up to Extra 30% OFF

Location

Full view
69Somewhat walkable
Grade: 69 out of 100
18Restaurantswithin 0.3 miles
3Attractionswithin 0.3 miles
5093Reviews936Q+A100Room tips
Traveler rating
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Popular mentions
Nikki V wrote a review Sep 2021
Cardiff, United Kingdom15 contributions16 helpful votes
Always a treat to be returning to the Riu Paraiso Lanzarote Resort, even during this pandemic of Covid-19. The hotel and staff did not disappoint. Covid-19 safe in all areas and was definitely being actively promoted to wear your face masks, antibac etc. The only gripe this time, was the lack of sunbeds around the pool and people getting up at 5am to go and secure the beds, so by the time anyone was up at 8am they were all gone. Cross words were heard around the pool on most days, upset and very disappointed holiday makers. Used to be a 'NO SUNBED RESERVING POLICY'. Seems the management were aware of this and took no notice. Need to remove some of the grassed areas around the pool and extend the concrete area to allow for more sun beds to accommodate the holiday makers at the hotel. Staff at the pool bar were very under staffed and it showed with some being grumpy. Other than that. A fab holiday with glorious weather.
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Review collected in partnership with riu.com
Date of stay: August 2021
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1 Helpful vote
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Grace W wrote a review Aug 2021
1 contribution1 helpful vote
Upon entering our room, it was clear our room had not been updated for over 15 years. There was minimal lighting in the room with a light switch which was temperamental meaning the hallway light intermittently worked. The bed was extremely hard and very thin, I will now have to see a chiropractor after trying to sleep on the bed for 6 nights with only one pillow provided. When we requested another pillow (a very simple request) we were told we would not be able to get an extra pillow until the following day. 
 When we arrived to the hotel on the evening, we went down to the restaurant for an evening meal, to only find the chicken was still raw and the vegetables had not seen the hot water. This poor experience then set the tone for the rest of the week, meaning we had to eat out every evening over the fear of having food poisoning. We did raise this but nobody seemed to be interested in our concerns. 
 The following morning we went down to the pool area, only to find out you needed to be up at 5am to even manage to get a sun bed. We raised this with the receptionist team who told us they could not have the full capacity of sun beds due to the COVID-19 restrictions, however, if this was the case why can the restaurant be at full capacity with no social distancing, people not wearing masks, people not following the one way system and not washing hands before touching the utensils. 
The evening entertainment was terrible. It was repetitive and the singers did not know the words to most of the songs they chose to sing. The bar staff said ‘no’ to near enough every drink on the menu which meant we were limited to drinks choices even more and half the time the soft drinks self serve machine ran out! 
As the week went on the hotel became more quiet which was nice meaning we did not need to be up at the crack of dawn to get a sun bed on the last two days of our holiday. However, the refurbishment seemed to begin while we were still there. Dirty mattresses, bedroom items and emptied leaking fridges lined the corridors meaning it became a health and safety hazard walking through the hotel, again no member of staff at this hotel seemed to care or consider the dangers of all the furniture covering the floors of the hallway. 
 The last day of our holiday came around, we were one of few guests left remaining at the hotel. Staff were packing up sun beds and putting umbrellas away, it was made to feel you were inconvenience being sat around by the pool. They had shut the bar by the second pool meaning you had to walk 10 minutes to get a drink at an all inclusive! 
We enquired to keep our room as we had a night time flight, we were told we could pay 80 euros to keep until 4pm, that amount is extremely high for what we have already paid for the holiday and extra we had to spend to eat out on an evening due to the poor standard of food. The receptionist staff told us they offer a ‘courtesy room’ for their guests for 30 minutes to shower before leaving the hotel. We were told you needed to give the room back after 30 minutes to ensure there was 30 minutes to have the room deep cleaned before the next guest, we were understanding of this and were happy to use the courtesy room. However, to our horror when we went to the room we found it had NOT been cleaned with dirty towels on the floor, the shower filthy, bins full and drinks left behind from the people before. I alerted the receptionist team straight away, I had no apology and was told a cleaner would be there straight away. 20 minutes later a cleaner arrived who gave us clean towels but did NOT clean the room. This is absolutely appalling considering the current situation. We only then had 10 minutes before we had to be out of the room and to be at the meeting point for our transfer so we therefore had no choice but no shower in the filthy room. Again when giving the key to the room back over no apology or acknowledgment of their wrong doing. It is safe to say I would never return to this hotel and I would urge others to do the same.
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Date of stay: August 2021
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1 Helpful vote
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Paraiso Lanzarote Resort
Responded Aug 30, 2021
Dear Grace, Thank you for taking the time to share your feedback following your visit to the Hotel Riu Paraiso Lanzarote Resort. We strive to make an exceptional impression on all of our guests and for this reason we are sorry to learn that your expectations were not exceeded with your stay. Certainly, we can understand how the mentioned issues may have affected your stay, even though we hope that based on the overwhelmingly positive comments from our guests over the years, you recognize that your most recent experience is not typical of our usual high level of quality. Your feedback in regards are very surprising to our culinary offerings. Gastronomy is a key part of the guest experience here at the hotel, and our talented team of chefs always strive to offer a wide variety of local and international delights in order to please all palates. Furthermore, we follow strict procedures while handling our food products in order to prevent and avoid any kind of alimentary risks or hazards. To end, please know that we are still following our goal of bringing all our worldwide available hotels up to date which is achieved step by step. In this context, we are pleased to announce that the Hotel Riu Paraiso Lanzarote Resort is being redesigned and renovated this year to offer our guests maximum service and quality. Please know, your comments have been passed to the involved department in case our standards have not been fulfilled at some point. We hope to regain your confidence and trust in order to welcome you back to us in the future. Kind regards Hotel Riu Paraiso Lanzarote Resort Online Reputation Manager
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Christine N wrote a review Aug 2021
Manchester, United Kingdom13 contributions26 helpful votes
We had room 386. There is no view only lots of foliage in front and a tiny view of the tennis court. If we had known earlier we would have paid extra for a view. Didn't have a lounger for two days until another guest asked someone if they could find two for us. Afterwards we noticed that guests where getting up before breakfast to save loungers(before 7-00am sometimes). Am ashamed to say we started to do the same. In the evening some were coming in the dining room in the same clothes as worn all day, and others would come in just to fill up plates to take outside. Also I have never been to a hotel that you couldn't get a coffee after your evening meal. If you want one you will need to go outside and get your own from self service. The cocktails were awful, all ready made in plastic containers under the bar and put in a blender with ice. The self service drinks machine did run out several times. The air con in our room hardly worked and it was too hot to sleep every night, also the fridge hardly worked as well. I will say the dining room staff worked really hard as did the room maids. our bedroom was very clean.
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Date of stay: August 2021
Rooms
Service
Sleep Quality
Room Tip: Rooms over the bar area are noisy
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Response from RIU Hotels and Resorts, Owner at Hotel Riu Paraiso Lanzarote Resort
Responded Sep 6, 2021
Dear ChristineN776, Many thanks for sharing your experience with us. We appreciate the opportunity to respond. We regret that your stay at our hotel did not fulfil your conception in general and that there were some inconveniences that made your stay less pleasant. Our policy is to make every attempt to please and keep our guests content. Your impressions will be forwarded to the responsible department to be taken into account for future improvement as we hope you allow us the chance to host you again soon for a more positive experience. With our best hopes we remain, Hotel Riu Paraiso Lanzarote Online Reputation Manager
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sue m wrote a review Aug 2021
Chinnor, United Kingdom153 contributions161 helpful votes
This is our second trip to this hotel, having tried 6 different other hotels on the Island. This is by far , the best hotel, great food, service, everything you want from a great hotel. Will be going back again next year.
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Date of stay: August 2021
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Location
Service
Room Tip: Choose a room in the main building only as the walkway to other rooms is a long trek.
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Danuta102a wrote a review Aug 2021
1 contribution
I'm very satisfied. I enjoyed my all stay at this hotel. The food was delicious. There is not to far to the beach. There are two swimming pools, big and nice. The hotel is offering many activites for kids and adults.
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Review collected in partnership with riu.com
Date of stay: August 2021
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PRICE RANGE
$118 - $233 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
clubhotel riu paraiso lanzarote resort, clubhotel riu paraiso lanzarote hotel, riu paraiso lanzarote
LOCATION
SpainCanary IslandsLanzarotePuerto Del Carmen
NUMBER OF ROOMS
598
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Frequently Asked Questions about Hotel Riu Paraiso Lanzarote Resort
Which popular attractions are close to Hotel Riu Paraiso Lanzarote Resort?
Nearby attractions include Gallagher's Beachview Sportsbar (0.2 miles), Trip Canarias (0.3 miles), and Hangovers Bar (0.3 miles).
What are some of the property amenities at Hotel Riu Paraiso Lanzarote Resort?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
Which room amenities are available at Hotel Riu Paraiso Lanzarote Resort?
Top room amenities include a desk, a separate living room, and a sofa.
What food & drink options are available at Hotel Riu Paraiso Lanzarote Resort?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hotel Riu Paraiso Lanzarote Resort?
Yes, free parking is available to guests.
What are some restaurants close to Hotel Riu Paraiso Lanzarote Resort?
Conveniently located restaurants include Restaurante La Avenida, Bailybar restaurante, and Restaurantes Areperas.
Are there opportunities to exercise at Hotel Riu Paraiso Lanzarote Resort?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Which languages are spoken by the staff at Hotel Riu Paraiso Lanzarote Resort?
The staff speaks multiple languages, including English, Spanish, French, German, Italian, Portuguese, and Dutch.
Are there any historical sites close to Hotel Riu Paraiso Lanzarote Resort?
Many travelers enjoy visiting Barco Telamon encallado (7.8 miles).
Does Hotel Riu Paraiso Lanzarote Resort have any great views?
Yes, guests often enjoy the ocean view available here.
Is Hotel Riu Paraiso Lanzarote Resort accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific inquiries, we recommend calling ahead to confirm.