Hipotels La Geria

2,775 reviews

#10 of 91 Hotels in Puerto Del Carmen

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Calle Jupiter 5, 35510 Puerto Del Carmen, Lanzarote Spain

011 34 928 51 04 41

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COVID-19 update: See the added health and safety measures this property is taking.Read more

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Guests1 room, 2 adults, 0 children

$131

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Travel safe during COVID-19

What you can expect during your stay

All linens sanitized in high-temperature wash
Face masks required for guests in public areas
Face masks required for staff in public areas
Floors marked for social distancing
Hand sanitizer available to guests & staff
Paid stay-at-home policy for staff with symptoms

Updated 10/20/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

A note from Hipotels La Geria

About

4.5

Excellent

2,775 reviews

#10 of 91 hotels in Puerto Del Carmen

Location

Cleanliness

Service

Value

Travelers' Choice

The 4 star Hipotels La Geria Hotel is located in b>Puerto del Carmen, Lanzarote, and has 242 comfortable and spacious rooms distributed in four floors. It is ideal for your family holidays in Lanzarote.

Room & Suite (222)222

Full view

Property amenities

Free parking

Free internet

Pool

Fitness Center with Gym / Workout Room

Bar / lounge

Beach

Mini golf

Children Activities (Kid / Family Friendly)

Street parking

Wifi

Paid wifi

Pool / beach towels

Outdoor pool

Sauna

Restaurant

Breakfast available

Breakfast buffet

Kid-friendly buffet

Snack bar

Poolside bar

Tennis court

Aerobics

Billiards

Darts

Entertainment staff

Evening entertainment

Table tennis

Kids club

Kids' outdoor play equipment

Car hire

Taxi service

Meeting rooms

Facial treatments

Foot massage

Head massage

Massage

Baggage storage

Concierge

Currency exchange

Newspaper

Sun loungers / beach chairs

Sun terrace

Sun umbrellas

24-hour front desk

Dry cleaning

Laundry service

Ironing service

Room features

Housekeeping

Private balcony

Safe

Laptop safe

Flatscreen TV

Room types

Ocean view

Suites

Good to know

HOTEL CLASS

HOTEL STYLE

Mid-range

Bay View

Languages Spoken

English, Spanish, German, Italian

Hotel links

Visit hotel website

Location

Full view

76Somewhat walkable

Grade: 76 out of 100

29Restaurantswithin 0.3 miles

2Attractionswithin 0.3 miles

Contact

Calle Jupiter 5, 35510 Puerto Del Carmen, Lanzarote Spain

Name/address in local language

Getting there

Lanzarote Airport2 miSee all flights

Puerto del Rosario Airport36 miSee all flights

See all nearby hotels

Nearby restaurants

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Nearby attractions

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2,775Reviews627Q+A100Room tips

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Popular mentions

Overstone wrote a review Feb 2021

London, United Kingdom2,784 contributions112 helpful votes

Comfortable with a sea view

This is a very good hotel in a great location close to the beach. Our room overlooked the hotel's gardens with the sea beyond. Bathroom is modern with an excellent shower. This was the only hotel I stayed in since the pandemic that actually supplied complimentary face masks (they are mandatory in Spain). No kettle though like a lot of Spanish hotels. Friendly multi lingual staff add to the pleasant atmosphere. We both tried the hotel spa and were impressed by the masseuse, I also had a very good pedicure there. No real issues but worth mentioning that music from the bar can make an early night a bad idea, Otherwise a great place to stay.

Date of stay: January 2021

Location

Cleanliness

Service

Helpful

Response from Recepción Hipotels La Geria, Otros at Hipotels La Geria

Responded 2 weeks ago

Dear Overstone In advance we want to thank you very much for choosing our chain and our Hipotels La Geria ****, especially to spend your well-deserved holidays on our island! It is a great satisfaction for us to receive your positive rating, letting us know that we have been able to make you feel safe and cared for in these times of pandemic. Thank you also for your suggestions that serve us a lot to better our services even more. It will be a pleasure to welcome you again soon and to be able to offer you our best services again. Please take care & keep safe Our best regards Your's Hipotels La Geria****

George F wrote a review Jan 2020

Berwick upon Tweed, United Kingdom94 contributions46 helpful votes

Hotel's Favorite

Xmas holiday

Very good hotel just out of Carmen right next to beach ,a few bars on the walkway to watch the airplanes landing at the rear of the airport, hotel food very good a mixed selection of all , sweets a good selection, drinks are island brands unless you pay extra,a choice of 8 cocktails on AL , beds a good memory foam mattress with choice of 5 English channels on tv ,showers good all in a very nice place to stay with staff very polite and helpful I would stay again . N

Date of stay: December 2019Trip type: Traveled as a couple

4 Helpful votes

Helpful

Response from Hipotels_Lanzarote, Recepción at Hipotels La Geria

Responded Jan 9, 2020

Dear George F, Thank you very much for your time and for your nice words towards our hotel and Staff in Hipotels La Geria****. We are very happy to read you thoroughly enjoyed your holidays with us and hope your comments encourage many guests to visit us. We wish you a really nice week and may the health be with you. Looking forward to welcoming you soon. Very best regards from all the Team at the Hotel Hipotels La Geria****

Michael Crowne wrote a review Feb 2021

Cork, Ireland2 contributions

Michael crowne

A really great hotel superb food excellent service a really good room 407 great view and very large balcony music every night and a show lovely location just across from the beach restaurants near by also some local bars in All a very good choice in Lanzarote highly recommended michael crowne cork ireland

Date of stay: January 2021Trip type: Traveled solo

Helpful

Response from Recepción Hipotels La Geria, Otros at Hipotels La Geria

Responded 6 days ago

Dear Michael crowne We thank you so much for your positive comment about our services that we have been able to show you in an exceptional moment, thanks to our entire team, that is involved day by day to meet and exceed the expectations of all our valuable customers. We hope this stay is a perfect souvenir for our beautiful island and will be a pleasure to welcome you back for a relaxing and dream holiday Please take care & keep safe Sunny greetings

Joan wrote a review Jan 2021

1 contribution

Joan & Jennifer Room 209

I just returned from 10 days in this great beachfront hotel which was spotless with high Covid compliance protocols in place and hand sanitisers placed in all key areas. The lobby and bar were beautifully decorated for Christmas and New Year with a huge crib and big tree the main features. We were met by Rita in reception who was very polite and welcoming and responded promptly to all our demands with a lovely room with sea view. All the reception Staff were very obliging at all times during our stay a special thanks also to Tomas who arranged taxi for return to airport. The rooms were cleaned to a very high standard daily and the towels changed. There was peace and quiet at night which ensured a good night's sleep. The animation team were both very welcoming and worked long hours daily to keep guests entertained. The nightly shows were a great bonus in these challenging times and I wondered how the hotel was managing to keep standards so high with so few guests to pay Staff etc. I and my daughter really enjoyed the breakfast and dinner each day and found the variety and quality of food to be of a very high standard. Champagne was also on offer at breakfast and eggs, bacon and omelettes cooked to guest's order usually by the friendly lady chef. A fresh array of breads and pastries were provided with plenty of fresh fruit, cold meats and cheeses daily. The salads at dinner were particularly well presented and tasted even better with plenty of variety to suit every taste. Every night there was also a variety of meats and fresh fish cooked to order by the Chef. The deserts may have been a bit bland but there was plenty of choice. One could always have some cheese and fruit if desert was not chosen. The Staff work very long hours so it's hard for them to stay smiling. The bar man on duty Sun 10th at 1pm was very obliging and gave us a jug of cold milk for our tea when asked. We saw the Manager on a few occasions but he never acknowledged our presence or tried to engage with us, your guests are after all your best asset so a word or twofrom him would have been nice. I'm not a cat lover and didn't mind them being outside but found them in the bar and on the couches downstairs inside a few times which I didn't appreciate. All things considered this is a great hotel with lovely food and a hard working team. We will definitely be back to see Rita and co in 2021.…

Date of stay: January 2021Trip type: Traveled with family

Helpful

Response from Recepción Hipotels La Geria, Otros at Hipotels La Geria

Responded Jan 12, 2021

Dear Mrs. Joan, first of all thank you very much for taking your time to share your experience of your stay in our hotel Hipotels La Geria****. We very glad to read you and your daughter enjoyed your stay and we can't wait to welcome you for next time. We also take a note of all your observation and hope that next time you'll find everything at your like. Kind regards Hipotels La Geria**** Staff

Callum L wrote a review Dec 2020

West Sussex, United Kingdom5 contributions

Extremely Disappointing

Me and my Girlfriend were moved to the La Geria two days before our departure date, looking at the reviews, very excited as it seemed like we would be in a nicer hotel than originally booked. Let's just say our stay so far has been sub-par, we are still here for another few days. The positives to begin with, there are a few but not many; • We were welcomed politely in reception, and all of the reception staff have been very helpful and kind every day of our stay. • The hotel was very clean, with plenty of hand sanitising stations. Our rooms were very nice, and cleaned daily with fresh bedding and towels provided. We requested extra pillows and these were delivered to the room straight away. • Due to the reduced number of guests it was easy to find sunbeds and didn't need to get out too early to put our towels out. • The main waitress in the restaurant was amazing, and I hope receives or does receive plenty of praise for her hard work. She could quite easily work in many high end restaurants, including those of Michelin Star quality. • The star of the show for our holiday is the entertainer Giovanni. Every single person/family we have spoken to during our stay currently, has only given extreme amounts of praise towards him. He is an extremely hard worker, and with the reduced numbers in the hotel due to Covid, I believe managed to do the very best possible job he can to keep everyone motivated and happy. He would take time every day to go round and speak to EVERY single person/family around the pool. I think he deserves a lot of praise for his hard work and dedication to his work. On to the negatives, which unfortunately there are many; • First, and by far the biggest problem for me was the food. Breakfast, Lunch, and Dinner. To say anything on offer was "ok" which is a below standard description could be a slight understatement. I don't know if the chef's taste any of the food that is provided, but most nights I had to leave what was on my plate as it was inedible. Especially the fresh meat cooked on the grill that was either raw, chewy or weird tasting. • The Christmas Day dinner was extremely disappointing. The spread was made to look very fancy and it seemed like a lot of effort has been put in.... But yet again, the food was close to inedible and wished more effort was put into the actual taste of the food rather than what the room looked like. • We paid for an All Inclusive holiday, but if we had known how bad the food would be we would have booked self catering and eaten out every day/night to actually enjoy some meals at least. • There was a member of staff, female with glasses, who frequently served drinks at the pool bar, who on nearly every occasion was rude and shouted at us and guests for pretty much no reason. On one occasion being perhaps 20cm to the left of part of the bar we are supposed to stand, we get shouted at. That is a good way to treat your guests? • I was served many drinks and cocktails during our time here currently, until one night I asked for an Espresso Martini, only to be told "you want coffee", "we don't have that", "you can only have what is on the menu", "we don't know how to make that". I had this made for me by many other bartenders, but some of the staff seem incapable of doing their job properly and have not been properly trained, in both their job or etiquette. • The hotel manager walked around the hotel with a face like thunder every single time we saw him frequent the bar area, and restaurant. They brought their own family the Christmas Day celebrations, yet I saw no other staff with their families allowed. This is very unfair and show exactly how little respect they has for their staff. • We had noticed that on a couple of the balconies surrounding our own, that people were smoking which was not allowed. It smelt so bad, and made our clothes/towels that we left out to dry smell like smoke. We advised reception who said they would investigate, yet the same culprits continued to smoke. I don't know if this was taken seriously or not. In conclusion, our holiday to have a break away during Christmas and New Year's has been let down due to many disappointments from this hotel. We will definitely not be returning, if we ever come back to Lanzarote. This may have put us off returning to the island completely. I feel like the hotel management needs to really review what is actually going on, including with their staff, and the food that is offered. If these things are improved then this hotel could have great prospects.…

Date of stay: December 2020Trip type: Traveled as a couple

Helpful

Response from Recepción Hipotels La Geria, Otros at Hipotels La Geria

Responded Jan 2, 2021

Dear Mr. luffc001, We appreciate the time you have taken to let us know your opinions about your stay at our hotel. We believe that your stay with us would have been better, if you had told us, directly and in time, the aspects that you comment now on this website. Unfortunately, 13 days have passed since your arrival and, to date, we have not registered any incidence in our Quality System. We guarantee that we have put all our professionalism and enthusiasm into solving them. There is a fine line between opinion and criticism that is important to know and respect, regardless of whether the opinion or criticism is positive or negative. Criticaling requires technical and professional knowledge, while giving opinions does not. For example: The Hotel Manager, like any other Hipotels worker, cannot make private use of the facilities reserved for clients, therefore, all the Manager's actions are authorized and audited by the Property. I inform you that the Property was eating at the table next to the table assigned to the Manager and his family. Perhaps, you should not criticize the Owners in this way and perhaps, you should consider that the Owners are professionals who know how to manage their businesses with the most respect for their workers. We have a very high percentage of comments that highlight the very positive attitude of the staff and perhaps you should think that this is due to the respect that the Property and Manager have for their workers. I also inform you that my wife has been a Hotel Manager for more than 25 years and that I highly value criticisms that as a professional who can make me at our service. Unfortunately, due to COVID, her hotel company has not been able to open on this date. In any case, we thank you again for your time and we wish you the best for the year 2021.

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