Calm beauty & well-located in Viljandi. A short walk from nice restaurants, also the restaurant of the hotel serves well. Comfy beds & pillow! Aleays awaiting the paintings presented in the lobby. Nice touch!
The place was beautiful, well-decorated and cozy. Staff was responsive and took care of booking our theatre tickets as well. There were plenty of options for breakfast and everything tasted great. Couldn't really acknowledge noise problems because there weren't many people staying that evening.
It’s a nice and stylish hotel not far from the lake and a historic castle (ruins). The rooms are “european”, i.e. small (the rooms labelled “small” are actually tiny). The beds are ok but (obviously) also small. I was there in summer (when the hotel was full and one could hear some noice from the lobby) and now, in November. The hotel was basically empty, as expected for Viljandi for this time of year, but the breakfast was plentiful. So my first thought was, how can they afford this. My second thought - may be they keep it refrigerated. My third thought - perhaps it’s not overly fresh. By the time I got to this point, my partner had had some creme made out of eggs. And sure enough - after a few hours, she felt sick as hell, for a day. Since we had the same menu, except for eggs, I am pretty sure this was it. …
The best hotel in the county, clean, sophisticated, great service, great people, great food and environment. Parim ööbimiskoht Viljandis. Kõrgel tasemel puhtus, mugavus, teenindus ja söök. Kindlasti soovitan!
Overpriced! Paid 150 eur for a tiny room with small window so high, that you can't actually see anything. Basically I slept in a closet. I was really disappointed. Usually you get a really nice room with extra space for that money in Estonia. Building itself is nice, but the room was more suited for low price facilities.
Not reading reviews about this hotel before booking and paying in advance cost me almost 400€. I booked for 4 nights but the air quality was so poor (dusty and loud ventilation, no fresh air coming through, very dry air) so I checked out after 3. night because I became too sleep deprived from previous nights. The dry air caused nosebleeds for 2 nights, so I tried to hang moist towels in the room. There was no fresh air coming to the room and felt like the room was hermetic, so I kept the door to the corridor bit open for some time in the night, since the ventilator seemed to blow around the room air. Sound isolation and absorbing is poor in this hotel, sound of chatting aroud the reception travels well, ventilation is very loud (thankfully I had earplugs with me). Since I paid for 4 nights and stayed 3, I asked a refund for 4th night. Instead of trying to solve the problem or check the room, the receptionist was rude by starting to compare the hotel service with a meal that I have “half eaten”, which I did not agree. I really feel scammed, because the service of “sleep” they failed to offer and since I was not satisfied with the “service” they offered me for 3 nights, the 4th night should be refunded. How should I have known 24h before that the 3rd night of their “service” will only get worse and that all I want is to get out of that hotel. Not once during my stay the room was cleaned and I really feel…
Lovely historic building, very well prepared for the guest, rooms really warm and pleasant, very good quality of interior, great restaurant, prime venter location. Much more than a central european breakfast!
The best overnight stay we´ve experienced in last 4-5 years. The hotel has awesome interior and comfortable rooms. We were welcome with warm smile and sparkling wine. The food was delicious, especially wine marinated plums.
My friend and I visited a hotel on the weekend. Beautiful decor and a nice overall feel to the house. Clean rooms. Good location. But there always has to be a but... In the evening, while we were eating in the restaurant, a large group of people came to the table next to us, wanting to use the gift voucher they had received as a present three months ago. The waiter was very rude and refused and just walked away! We Estonians are always so reserved, the group was impressed but still stayed to read the menu and order. How is such a thing possible!?? Such an experience ruined the whole positive vibe. I wouldn't recommend anyone to go there, and I don't want to repeat it. You never know what will not suit the waitress next time. Too bad!
Quiet and clean room, friendly staff. The quality of the shampoo and shower gel was a positive surprise. Very easy check-in and check out. The restaurant in the same house was excellent. Compared to other hotels in Viljandi, there is the best price-quality ratio.