PARK HOTEL

Excellent!

Good location. Directly opposite the town hall. All within a 5 min walk - lake, ruins of the castle, lot of cafes. The hotel is opened 2018, interesting interior desing. The shower room is larger than average. Pleasant service, clean and quiet. Below the hotel is a very good restaurant Ormisson.…

Date of stay: August 2019

Cleanliness

Service

Room Tip: Pay a little more and take a room with an atrium view, it is much larger.

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Bad service

Prior to my stay at Park hotel Viljandi, I had stayed in another hotel in South of Estonia called hotel Lydia in Tartu (also 4 star hotel) and the contrast between the client service of these two hotels is startling. Park hotel has a good potential, with beautifully renovated building and perfect location, but they need to get their service up to a standard required from 4 star hotel. Service is slow and just bad: at breakfast table the dirty dishes lie around forever; if something runs out, you need to wait long snd finally remind the staff. Airco doesnt work properly-too warm (we had Atrium view room and you cannot open the window which means you totally rely on airco). There is no attention to detail at all by the staff. There are no cups or glasses in the room. Just a small detail, but makes you go down to the reception and ask for it. To sum it up, the hotel is beautiful and perfectly located, but has serious shortcomings in service. They should either lower the star ratings to 3 or step up their client service.…

Date of stay: August 2019Trip type: Traveled with family

Mrs Audette

This was a first class stay. The staff went above and beyond to make us comfortable. The restaurant food was outstanding as was the wait staff. Very convenient location to walk most places. I highly recommend this hotel!

Date of stay: July 2019Trip type: Traveled with friends

Loved it!

Definitely the best hotel in Viljandi. Cozy, quiet, great hospitality. Room was clean and bed was super comfy. The weather was super hot, but the air conditioning worked perfectly. Very good breakfast! Surely will visit it again!

Date of stay: July 2019

Value

Location

Service

Trip type: Traveled on business

Room Tip: Suite with balcony is great with an amazing view.

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Hello Sandra! Thank you for kind feedback! You are welcome back anytime!!

A new King in Viljandi

Park Hotell Viljandi is a real gem. And definitely the best hotel in Viljandi and comparable to any 4-star hotels in a world. After the long-lasting construction works, Park Hotell opened its doors last year. The building itself is over 100 years old and built for a hotel purpose. During the war, the hotel closed its doors as a hotel. Luckily now the old-time shining with modern comforts have here. I stayed a couple of nights during the Folk Festival when the town is boasting life. The hotel was obviously full, but inside the hotel, there was very calm. In Estonia, most of the hotels don't have the air-conditioning in rooms, mostly because there is no need for it. But when the heatwave hits, itäs so comfortable to have a serene haven, to sleep and have a rest. There are basically two kinds of room in Park Hotell: ones with a view to park and ones with atrium view. If the outside view is not essential for you, you'll get better value without an outside view. Park Hotell offers a reasonable buffet breakfast, and the atmosphere in the breakfast restaurant is calm and peaceful. I recommend this hotel for all Viljandi visitors, but especially for couples and families with toddlers.…

Date of stay: July 2019

Rooms

Cleanliness

Service

Trip type: Traveled solo

Room Tip: Upper the floor, better the view

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Hello Timo! Thank you for staying in Park Hotel Viljandi and for positive feedback! Hope to see you again next year!

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Park Hotel, Viljandi

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