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Quality Hotel Dunkerque

2 rue du Lac, 59380 Armbouts-Cappel France
Traveler (79)
Room & Suite (36)
Dining (6)


#2 of 3 hotels in Armbouts-Cappel
The 3 star Quality Hotel Dunkirk is situated on the banks of Lake Armbouts-Cappel to welcome you in a green and pleasant setting. The hotel is easily accessible from the nearby exit of the A25 motorway which goes to Lille, Calais and Belgium. Situated just 6 km from the city centre of Dunkirk and Bergues, and near the beaches of Malo-les-Bains, Bray-Dunes and Loon-Plage, you can easily enjoy the sea air at these resorts. A few kilometres from major business parks and companies, the hotel is ideal for business trips as well as holidaymakers. In this idyllic setting, which is great for relaxing, the hotel has 64 entirely renovated, light, comfortable rooms, some of them with a view of the lake. They have all the equipment necessary for a comfortable stay. Breakfast and supper are served in the restaurant, which is light and has a lovely view of the lake. During the day, or in the evening after a day of tourism or business, you can walk in the green areas around the hotel, fish in the lake or relax over a cocktail in the lounge-bar or play a game of billiards. Our team is available to tell you about places to see in the area and to answer your requests to make your stay near Dunkirk as pleasant as possible.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Banquet Room
Breakfast Available
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Non-smoking hotel
Pets Allowed ( Dog / Pet Friendly )
Public Wifi
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Room features
Family Rooms
Non-smoking rooms
Good to know
20Room tips
Traveler rating
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  • 36
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Popular mentions
This is on the face of it a little gripe. I sat at the bar,waited for about 15 minutes to be served,( the place was empty,including staff). I asked for a Jack Daniels and Coke. No problem the bar tender had both ingredients. He poured. I said “I would like ice with the drink”. He said’and remember this place is promoting itself as a 3 star hotel’,”we have no ice”!. I said how can this be?. He said the ice machine is broken. After thinking for a moment,and working out hotel kitchens have freezers for their foods stuffs,and that anyone with an ounce of intelligence or more importantly CARE,could have created ice from a tap/faucet and a bowl!. I asked this guileless fellow,how long has the ice machine been broken ?. The chap said “ONE MONTH”. Tried to have lunch the next day. 2 of us at the table. 2 menus presented. So we chose and ordered,after about 20 minutes. Unfortunately I had been given the dinner menu my friend the correct lunch one,— so I had tore order my meal,,which of course took another 15 mins before our waiter reappeared. Generally the lack of attention or interest of the staff,makes me think this place won’t be around to long. I rest my case.
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Due to being unexpectedly unable to eat in our hotel nearby we swallowed our reservations (almost literally) and asked whether they had a table for 4 persons. We returned at the stated time of 7.00 pm and were shown a table by a waitress with a certain diffident manner, bordering on surly. We ordered the plat du jour for both starter and main course, the starter arrived in a reasonable time and consisted of 5 of the smallest scallops I have ever seen, these were overcooked to the point of being minute although the taste was good. We then waited over 1 hour for four main courses. We were sat out side the entrance to the kitchen so were not in any way invisible. The efforts appeared to be concentrated on attending to a meal for 16 teenagers who were having a set self service meal of pasta. When we enquired about the meals nothing happened until I contacted the reception and we were supplied with four meals that had obviously been ready for a considerable time, the salmon was overcooked to the point of a crust and the filet mignon likewise. The taste of the meals was similarly ok. This hotel is undergoing refurbishment with various partitions in place and it may be that this is part of an improvement but if they are not to waste the investment then the staffing needs to be addressed. I have had countless meals in France and with very few exceptions I have been served by people with a pride in their jobs and responsive to requests along with good to excellent food.We were forced by necessity to use this establishment and we overcame our reservations following a long drive and it's close proximity, the gamble of "it can't be that bad" for once proving us wrong. To those in the same position with a choice please bear these comments in mind. I would also mention that our hotel in which we stayed gave us a round of digestif's unasked as a concession against their inability to find us a table.
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There was nothing exceptional about this hotel, it was merely adequate for a nights stay. No elevators, so be prepared to carry your luggage up their stairs. The breakfast was a bit late getting set out, and it was mediocre for its quality and selections. The big problem is that it is not conveniently located to visit Dunkirk, which was our primary goal, and we did not have a car. It is difficult to get to and from this hotel otherwise due to its relative remote location. From the train station to the hotel it was a 30 euro taxi fare. The desk clerk checked the price to get to the ferry terminal in Calais, and it was 120 euros. We got a ride from the clerk's friend and paid 80 euros. The ferry that runs to Dover, our next destination, from Dunkirk is vehicles only. Since we were foot passengers we had to go to Calais. I would never return to this hotel again.
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Do yourself a favour by avoiding this hotel. A very rude person at the reception. Dirty and old rooms and no maintenance on the complex. This room was booked as the vessel was laying in the shipyard and due to the noise, we had to move to this hotel. Arrived at 09.00 in the morning and checked out again at 10.30. HOTEL FROM HELL......... Needs to be demolished.
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Response from Quality Hotel , Responsable réception at Quality Hotel Dunkerque
Responded Feb 25, 2019
Hello Serge, Your company has booked your stay in our hotel. Sailors have been to our hotel in the past and everything went very well. We did not have any comments on the size or cleanliness of the rooms. We are therefore very surprised. You do not talk about the environment of the hotel (accessibility, view of the lake ...) We take into consideration your remark regarding the welcome, this is unacceptable we agree. Your remark will be reviewed with the person concerned. The Manager.
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Whilst travelling this is just off the main road heading either to or from the channel tunnel the room was clean and comfortable. Okay there are a few H&S issues but this is France and they have their own rules and ignore European law. We were made to feel very welcome and everyone spoke English which was far better than my french.
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$79 - $113 (Based on Average Rates for a Standard Room)
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