I bought a promotion for a weekend in this hotel but sadly I couldn’t use it because a very sorry situation. I asked if they have room for certain dates for book a double room and they answered “yes, we have availability for that weekend”. I mentioned if I could go with my baby of 2 months and the answer was that they need verify their policies about it, because they do not accept children under 12 years old, ñ but the guy that was talking to me wasn’t sure about babies, he said some thing like “yes I think that babies can stay at the hotel”. I thought that he will contact to me briefly to confirm the information with (I guess) his/her boss, but the answer came till the next day in the afternoon, saying that they accept babies under 3 months, so it was ok for me. But the irritating situation came after, he said to me that the hotel was full now for the weekend that I wanted, and offer me be in the “waiting list” for those dates. This is an unacceptable situation, if I booked at the start for those dates and they do not reserve a space because the doubt about if I can stay with a baby, they should reserve a space till they clarify the information. I feel sorry for the hotel because it’s seems a very nice place but the guy that answer the phone and answer the emails doesn’t show much interest in have good manners neither respect the potential guests. …
had a very good experience. Went mountainbiking to Puertecillo and had a great time. Nice single tracks and very nice warm swiming pool. i liked the fact that was free of wi fi. time for disconnection.
It was our first time in Puertecillo and despite the fact that it is a little difficult to get there, the hotel staff did more than enough to help us to get there. They gave us a map with instructions and even photos of the most important instructions. The hotel owners are the main staff and they are awesome. Beautiful rooms with a nice fire place and a great view of the hot spring like pool We had a very nice experience, enjoyed the bonfire, were very pleased with the home style breakfast and liked the food and the wines served. Overall an amazing days and looking forward to get back there soon
This a great getaway with excellent service and amenities considering the location. Puertecillo is a small and remote surf town without many options to stay. The property, though pricey, is an excellent option for a weekend (or more if you can) stay whether you want to surf, bike, walk, or just relax. We especially enjoyed the heated swimming pool.
This is an amazing escape from Santiago close to Puertecillo. Tomás and Mariela are amazing hosts. The architecture and decor of the lodge is amazing. In the evening they will light up the fire pit and sitting outside watching the stars is the ultimate relaxation. Unfortunately, when we were visiting the Chef was sick, so I can not comment on the quality of the cuisine. They hotel will lend surf boards and suits and they also have bikes to do treks around the area. Please note that going to this lodge in a 4-wheel drive vehicle is advisable so that you can make it down "La Cuchilla" to Puertecillo.