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Grand Hotel Neum

Grand Hotel Neum

Zagrebačka br 2, Neum 88390 Bosnia and Herzegovina
Traveler (667)
Room & Suite (131)
Pool & Beach (60)

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About

#1 of 12 hotels in Neum
Location
4.0
Rooms
4.2
Value
3.7
Cleanliness
4.2
Service
3.7
Sleep Quality
4.2

Grand Hotel Neum is an excellent choice for travelers visiting Neum, offering many helpful amenities designed to enhance your stay.

Grand Hotel Neum is a hotel offering a flat screen TV, a refrigerator, and a minibar in the rooms, and it is easy to stay connected during your stay as free wifi is offered to guests.

The hotel features a concierge. Plus, guests can enjoy a pool and free breakfast, which have made this a popular choice among travelers visiting Neum. For guests with a vehicle, free parking is available.

When you’re feeling hungry, be sure to check out Restoran Laguna, Bonaca, and Restaurant - Pizzeria & Lounge "Škoj", which are some seafood restaurants that are popular with locals and out-of-towners alike.

Enjoy your stay in Neum!

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Free breakfast
Beach
Children Activities (Kid / Family Friendly)
Airport transportation
Wifi
Indoor pool
Outdoor pool
Bar / lounge
Restaurant
Breakfast buffet
Poolside bar
Business Center with Internet Access
Banquet room
Meeting rooms
Spa
Rooftop terrace
Concierge
Laundry service
Room features
Air conditioning
Private balcony
Safe
Refrigerator
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
4.0 of 5 stars
HOTEL STYLE
Modern
Mid-range

Location

Zagrebačka br 2, Neum 88390 Bosnia and Herzegovina
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 51 out of 100
51
Mostar Airport
27.8 mi
See all flights
Dubrovnik Airport
41.2 mi
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Traveler rating
  • 166
  • 214
  • 102
  • 60
  • 76
Time of year
Traveler type
Language
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Detailed Reviews
Stefan L wrote a review Aug 2021
Belgrade, Serbia
4.0 of 5 bubbles
First of all, the hotel is super big, has a great location with fabulous views. There are things to do inside, although cinema, disco and kidsroom were closed due to Covid restrictions.

The food is good, nothing spectacular though. Lots of fruits, vegetables and meat. The waffles, and fruit salads, are one of the most popular meals, but I have to say that they put too much sugar in them. Also, if you eat outside, everybody snokes. This is also a downside on the beach. I would appreciate, and surely give a better grade, if there were less sugar, less cigarettes, and more water for the hotel guests.

On the beach, there is a nice restaurant, with live music every night. The atmosphere is good, but again everybody smokes, and the music taste could be better. I mean, folk is ok, but turbo-folk is not. The music can be heard in the hotel also, but it turns down after 23h, so the sleep quality is ok.

There are two great pools, and the beach is accessible via elevators and a tunnel. The sea is nice, but the beaches are small and overcrouded. Some people decide to pay 7KM for a place on the beach, but you will surely touch other people if you even move an inch. The best way is to simply go to the beach in the morning and in the evening, swim, and dry out on the walkway.
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Date of stay: August 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
TomyV1 wrote a review Jul 2020
4.0 of 5 bubbles
First time im Neum,the Hotel is wery big and
clean. Rooms, Food, pools, beach are great, and lovely and helpfull staff. The Hotel looks Like almost 5 star. Only the elevators, 3 aviable from reception to the beach, sometimes you have to wait for them. The Hotel offere a great and big restorante whit tasty and fresh Food. 2 pools,one whit salty water on the 3 floor and one on the top od the Building the infinity pool. Rooms are big, clean and comfortable,and have a big shower. The beach is clean and have Space for the guests. You can eat and drink on the beach all you nead is there, and ist Years it's cheap. A coup of coffe is about 1.5 to 2 KM equals about 0.75 to 1 EURO. Nightlife is cool.
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Date of stay: July 2020Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Gérald f wrote a review Oct 2023
3.0 of 5 bubbles
Following a family stay, left with Fram
OK hotel, we had a large room.
It is a great tourist hotel.
Be careful if you arrive by plane, after 9 p.m., the restaurant is closed so you will not have to eat.
Restaurant opening hours: 7 p.m. - 9 p.m.
For my part the staff was quite pleasant, only speaking English, except the very unpleasant bar staff.
We took the all-inclusive package.
The food is good, meal, lunch, not enough variation for my taste
Terrible coffee.
Not great fruit juice.
Hotel is located in Bosnia. Personally although we had everything included, we went to have lunch at a small bar just above the hotel, because the bars and restaurants in Bosnia are really cheap, and better.
And for the restaurant for lunch and dinner the same, in Neum there are nice little restaurants (1 kg fry pan for 8 e,)
For 10th you eat very well.
If you don't have the all-inclusive option, don't hesitate to go out to Neum because the same drinks as the hotel are 2 A3 times cheaper.
If you go with Fram, be careful because we did the Dubrovnik excursions with them but you pay 60 e per person just to take the bus, nothing is included and when you arrive in Dubrovnik everything is chargeable.
35th ramparts
27 kodrums
And for other excursions it's the same you only pay for the bus journey.
The 2nd day we rented a car because the excursions with Fram we found were a scam (very expensive just to take the bus).
Car rental is from 40 e minimum to 60 e per day.
I recommend this mode of transport, you can do the same excursions as Fram but cheaper, and visit other nice little towns.
Don’t hesitate to sit in small cafes or restaurants where there are few tourists, in general they are cheaper.
For your gifts, it is cheaper in Bosnia and you can find the same as in Croatia.
And be careful if you are by car, going to Croatia or returning to Bosnia, the border has crossed.
Be careful for smokers, don't laugh with that (2 packs no more).
And don't hesitate, Bosnia is just as beautiful and the people are nicer.
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Google
Date of stay: September 2023
4.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
4.0 of 5 bubblesService
Trip type: Traveled with family
Room Tip: Ne parle que anglais .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Eldad wrote a review Aug 2020
Sarajevo Canton, Bosnia and Herzegovina
1.0 of 5 bubbles
They straight up lie to your face. I booked a baby bed, then wrote an email through booking.com requesting to cancel it. They replied that they will provide it without charge. At the checkout, they still charged me for it, and blamed booking.com for sending an email that informed me that the bed will not be charged without consulting them?? Why did I have to pay for their lack of communication??
The beach is awful, they placed so much of the beach beds that you cant even walk to the sea without hussle. The beds are charged for, of course, even for the guests of the hotel. (7€ for bed/parasol combo per day)
The elevators are a special story, I have a feeling I spent half of the vacation waiting for one. There are only 3 of them, which is ridicoulosly low for a hotel of this size. With COVID reccommendations that only 2 persons can be in the same elevator, you waste so much time waiting in the lobby. If you are with baby stroller or some beach luggage and cant walk 4-5 stories every time you need to go to the beach or have a meal in the restaurant, take my advice and go 30 minutes earlier.
And dont get me started on a restaurant. While the food is nice, the restaurant seems to be full beyond capacity. Ive waited for 10 minutes + in line to get to the food. And while the staff wears masks and measures temperatures every morning, no one else seems to care about preventive measures.
Wifi signal is so bad, that you won't be able to do anything besides sending messages. Dont even try to bring work with you, as the thick walls dont allow much of 4g signal into the hotel.
Parking is full beyond capacity, cars are constantly blocked. They gave me a piece of paper that says i am a guest of a hotel, and told me to park anywhere. I had to leave my car about 700-800m from the hotel.
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Date of stay: August 2020
1.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
1.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sonarmender wrote a review Aug 2020
Liskeard, United Kingdom
1.0 of 5 bubbles
The hotel is ok, plenty of open space and access to a very small pebble beach.
Food is fine but drinks are pricey for the country.
The biggest drawback for this place is the tiny car park which has no rules. I booked parking (probably like everyone else) but the place has over 500 rooms and the car park holds about 50 cars! The girl at check in just shrugged. You have a choice, park 2 miles away and walk in or abandon your vehicle to the lawless melee in front of the hotel. If I were you, I’d check your insurance policy.
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Date of stay: August 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Karl wrote a review Sep 2022
Sarajevo, Bosnia and Herzegovina
2.0 of 5 bubbles
We booked 5 night stay and in the end had to leave earlier after 3 nights because of the hotel facilities and room provided. These people have no idea what a "park view" is. Biggest issue was our room which was located more like in a basement whereby we had to turn the lights on during the day to see anything (yes - that much dark). Humidity in the room is alsi an ossue!!! Food was below average - same things (more/less) were offered every day/morning. Phone (landline) in the room was not working and no staff appeared to fix this, eventhough we reported an issue. Generally, staff is very unpolite. WiFi stability in the room is a lottery (reconnecting each 30 seconds) and the position of the room was in a corner of the hotel where no mobile network is available. Staff very unpolite and unhelpfull.

Beach is far from hotel and you have to
pay extra for sun umbrella and lounge chairs. Shower on the beach is also charged extra. Beach is full of large stones where you have a big chance to get hurt. Only good thing was a pool area (both pools are in good condition). I certainly believe this place is overpriced and far better accommodations are available in Neum.
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Adi S wrote a review Aug 2020
Travnik, Bosnia and Herzegovina
2.0 of 5 bubbles
First of all, food is great. Staff is professional and pleasant. Hotel has good location and access to the beach. It is a big hotel with couple of pools and spa area. Views from hotel terraces are amazing, especially sunsets. Rooms are clean, at least visible parts. Also, rooms has mini fridge and safe deposit box.

Although we expected to have a parking lot, that wasn't the case. When we booked our room, I pointed out that we need a free parking space. I had to park my car couple hundred meters away from hotel, because all of parking lots were taken. I've lost whole hour just to transfer my baggage to the room, and on check-out from the hotel, same thing all over again. I've never seen anywhere else that guest of the hotel have to pay for parasol, beach loungers and showers on the beach. And I've never seen that private hotel beach can be used by non-hotel guests. I wouldn't recommend this hotel for family with kids because there is no safe place for small kids to play. There is one small playground but adults have to be present all the time due to position of that play ground. Lots of places for kids to fall and hurt themself.
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Date of stay: August 2020
3.0 of 5 bubblesValue
3.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dzeny wrote a review Jul 2022
Sarajevo, Bosnia and Herzegovina
1.0 of 5 bubbles
This hotel is pure rubbish. I will never enter Hotel Grand again!

First they charge for guests' sunbeds and parasols 4€ per piece, and it's the hotel's beach! Plus you also have to pay 0.25 Cents to get a shower on the beach.

It seems no one cleans the beach, all the garbage remains on it every day and people keep throwing more. I have never seen something like this, that workers leave the beach dirty and then charge for the use of sunbeds and parasols.

And by far the worst thing: The receptionist that yells on the guests constantly (she has long black hair, I didn't remember the name)!

We asked why would a receptionist be yelling at other guests, and they answered that apparently people that are not guests of the hotel use the hotel elevator.
There is a solution for that, and it is certainly not yelling at the reception by a hotel receptionist. Find another solution!

Imagine entering a „serious“ hotel and listening to someone yelling at the guests. I was shocked!
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Date of stay: July 2022
3.0 of 5 bubblesLocation
1.0 of 5 bubblesService
2.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tania wrote a review Aug 2023
Worldwide
1.0 of 5 bubbles
To flee......
False advertising, the hotel is not in Croatia but in Bosnia, waste of time at the borders, this information is not clear in the title of the trip.

Low-end food, industrial dry croissants, cold pancakes and donuts, industrial jam in mini plastic pots, uncooked vegetables and overcooked fish/meat, nothing is homemade, canned pineapples, cold frozen fries, industrial sauces, not vinaigrette, flavorless cheese with a good plastic taste, no local cheese or a small plate to share for 150 people with 3 spoons of cream cheese, tasteless industrial desserts, moldy and rotten oranges and grapefruit (it's a shame! ), drinks and poor quality table wine.
Packed lunches with a sandwich and a croissant in a bag, we asked twice for fruit without getting it because we didn't want the sandwiches.

Hotel shared with the locals, unpleasant staff who do not speak French but smiling and attentive with the locals. Only the restaurant staff and the maids are pleasant, the bartender does not know how to make cocktails and adds water.

Very loud music during the day near the 2 swimming pools and aquagym right next to the sauna, so impossible to rest in these slots, in the evening too, difficult to rest at the hotel, difficult to have clean towels for the swimming pool , often out of stock we spent our time going back and forth to be able to change them.
We had a very decent room but some people complained about hot water cuts in the evening.

We do not recommend this hotel.
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Google
Date of stay: July 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
sp522016 wrote a review Aug 2023
Langres, France
3.0 of 5 bubbles
The rooms are comfortable and the terraces have a pleasant sea view.
The swimming pools are great and despite the size of the hotel there are always deckchairs available. The gym with a good sea view and the ping pong tables allow you to let off some steam. Old mini golf course. Access to the beach is convenient but there is no area dedicated to the hotel and the small beaches are covered with paid deckchairs, why does the hotel not negotiate an area for its customers?! People put their towels down where they can. The animation team, reduced to 2 people, does not have the means to organize many activities and people participate little. Good luck to them because the facilitators are great!
No all-inclusive area at the swimming pools, either you pay or you go down to the bar towards reception to get your drink!
The buffets are not very varied but not bad apart from the terrible coffee. The staff barely speak French for a fram, which is a shame, fortunately the center manager and the quality manager try to help. Free WiFi in the hotel but be careful it's Bosnia so not Europe don't forget to remove your mobile data that
it's expensive ! Finally, passing through customs is obligatory on each excursion to Croatia and it can quickly take time, 30 minutes to 1 hour of waiting. The excursions offered and the French-speaking guides are great and not to be missed!
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Google
Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
R0bW84 asked a question Feb 2021
Aldridge, United Kingdom83 contributions24 helpful votes
What facilities are there for guests in wheelchairs?
Sunglasslover asked a question Jun 2018
Toronto, Canada1 contribution
Does your rooms have air conditioning
Answer from lexi_shir
Singapore192 contributions41 helpful votes
Yes it did. The air conditioning does take a couple of minutes to start working after you slot the hotel card though.
Meander33643250243 asked a question Feb 2018
Glasgow, United Kingdom28 contributions23 helpful votes
What is nearest airport and what is transfer time
Answer from dpocanic
Zagreb, Croatia289 contributions135 helpful votes
Dubrovnik. around 1 hour
Alex wrote a tip Sep 2024
Belgium3 contributions
5.0 of 5 bubbles
"Parking is main problem, so when you want to get reservation, best thing that you can do is to ask owner of apartmen where to park car."
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Road worthy wrote a tip Aug 2024
Bosnia and Herzegovina63 contributions
3.0 of 5 bubbles
"Rude parking guy"
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yatzek65 wrote a tip Sep 2022
Kfar Yona, Israel5 contributions
3.0 of 5 bubbles
"There are many hotels near by "
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Fredrik P wrote a tip Jul 2022
2 contributions
5.0 of 5 bubbles
"Use sun crème. Swim in the ocean not only pools. Drink water, eat cevapi."
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Ásdís Eva Á wrote a tip Oct 2021
10 contributions4 helpful votes
5.0 of 5 bubbles
"Make a booking in advance and add more days to your booking cause I didn’t wanna leave and I couldn’t stay longer cause it was fully booked."
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Not the right property for you?
There are more places to choose from in the Neum area.
PRICE RANGE
$105 - $167 (Based on Average Rates for a Standard Room)
LOCATION
Bosnia and HerzegovinaFederation of Bosnia and HerzegovinaHerzegovina-Neretva CantonNeum
NUMBER OF ROOMS
380
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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GRAND HOTEL NEUM

Frequently Asked Questions about Grand Hotel Neum
Which popular attractions are close to Grand Hotel Neum?
Nearby attractions include Neum Coast (0.1 miles), Museum And Gallery Neum (0.6 miles), and Neum Beach (0.4 miles).
What are some of the property amenities at Grand Hotel Neum?
Some of the more popular amenities offered include an indoor pool, free wifi, and free breakfast.
Which room amenities are available at Grand Hotel Neum?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Grand Hotel Neum?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Grand Hotel Neum?
Yes, free parking is available to guests.
What are some restaurants close to Grand Hotel Neum?
Conveniently located restaurants include Restoran Laguna, Bonaca, and Restoran Jopi.
Are there opportunities to exercise at Grand Hotel Neum?
Yes, guests have access to an indoor pool and a fitness center during their stay.
Does Grand Hotel Neum have airport transportation?
Yes, Grand Hotel Neum offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Hotel Neum located near the city center?
Yes, it is 0.1 miles away from the center of Neum.
Does Grand Hotel Neum offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Grand Hotel Neum?
Many travelers enjoy visiting Morski tunnel (4.5 miles).
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