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Phoenix Grand Hotel

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202 Reviews from our TripAdvisor Community

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Showing 30: English reviews
Los Angeles, California
Reviewed December 29, 2011

My family and I had pretty low expectations given the reviews for this hotel. Our expectations were further diminished after a trying 7-hour bus ride from Zhangjiajie and a dubious statement from the hotel staff that despite their lack of non-smoking rooms they had some sort of cleaning treatment that would neutralize the smoke odor. I'm happy to report that...

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1Thank HoytSze
Singapore
Reviewed November 15, 2011

We book the hotel based on the reputation that it was the best in town. Well, driving around FengHuang, it was easy to see it was the most glitzy and biggest hotel around. We were there for two nights in November. Inside was pretty pathetic. I hate to imagine what the other hotels in town were like if this was...

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1Thank Muluvisitor
Reviewed November 4, 2011

There was a chemical smell in our room. The bedding smelled the same too. We checked in late and were too tire to switch room. The bedskirt and carpet were stained. The bed was hard. Good thing we only stayed there for 1 night.

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Thank yinjay
Limburg,
Reviewed October 28, 2011

Reasonable( as there is indeed no better in town ) " run through " hotel, basically used by tourists for a 1 night stay after visiting the medieval old town. Spacious rooms, but overall a 3* rating is still rather generous. No bar, mini bar in the room available, only a tea room.The restaurant is indeed located outside of the...

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Thank Guy001
Reviewed September 30, 2011

If you are male answering the phone that rings at near midnight, a girl will ask you if you need a massage. I was asleep when I was awakened by this call on 17 Sept 2011 with sexual undertone. Checking out the next day, we were charged for the disposable toothbrushes. Breakfast were lousy with plastic bowls and wet chopsticks...

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5Thank Hopingpeace
ottawa
Reviewed October 26, 2010

I selected this hotel because as per tripadvisor is the best hotel in town .I requested and was assigned a " new room as per the advice offered by a prior reviewer. However ,upon examination of the room located on the 4th floor .it was not what is called a new room .The bathroom sink looked like it was from...

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1Thank skip n
Singapore
Reviewed September 15, 2010

Reputedly the best hotel in town, it's rooms are so similar in layout and decor to the Zhangjiajie Yichen Huatian Hotel, including identical air-conditioner controls (and problems) that we thought they had the same owner. Fortunately, the air-conditioner problem was rectified after dinner. Staff are generally helpful despite many being from rural areas and thus somewhat inexperienced. When we complained...

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Thank biketrekker
seattle
Reviewed July 3, 2010

This is supposedly the nicest hotel in Phoenix Old Town (about a 15 minute walk from the actual entrance to Phoenix Old Town), but they are building all sorts of new hotels along the river in Phoenix Old Town and I would check out someplace else. The room was ok but the breakfast room was absolutely filthy and the floor...

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Thank travelmutter
San Mateo, California
Reviewed April 4, 2008

I stayed at this hotel with my tour group. We were alloted the new annex building in the back. The room was about 6 month new and it still had the faint smell of paint. The bed was very comfy. Room was very spacious. Bathroom was stocked with the usual shampoo, conditioner, comb. Buffet breakfast was so so, especially when...

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Thank singinggigi
Hunan, China
Reviewed February 9, 2008

We are an American couple who stayed at the Phoenix Grand Hotel for 2 weeks during the recent cold snap and found it a wonderful experience. Our room was very large with a 3 room bathroom, a oversize king bed, and an office area with high speed Internet. The hotel staff are a delight and many of them spoke English...

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1Thank Hunan_Grace
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
Things to do
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Phoenix Grand Hotel

Address: No.1 Phoenix Road, Fenghuang County 416200, China
Location: China > Hunan > Fenghuang County
Price Range: $47 - $52 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Phoenix Grand Hotel 4*
Number of rooms: 559
Reservation Options:
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Hotel Style:
#1 Luxury Hotel in Fenghuang County
#1 Best Value Hotel in Fenghuang County
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Questions & Answers

Here's what travelers have asked, with answers from Phoenix Grand Hotel staff and other travelers.
3 questions
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Questions? Get answers from Phoenix Grand Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“try some where else”
 of 5 bubbles larry082, Jan 17, 2017 | Read review
“new block is cleaner and brighter”
 of 5 bubbles loomw, Nov 4, 2016 | Read review
“I have no tips, as our tour group members were all on 5th floor and it faces directly at the open car park space at the back of the hotel.”
 of 5 bubbles Littlepods18, Jun 19, 2016 | Read review
“Ask for non-smoking floors”
 of 5 bubbles Kathleenlim, May 12, 2016 | Read review
“Perhaps consider a room in the main building”
 of 5 bubbles hi_plains_drifter, Jul 18, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question