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Rose Hall Road, A1, Rose Hall, Montego Bay Jamaica
COVID-19 update: See the added health and safety measures this property is taking.Read more
22 people are viewing this hotel
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Free cancellation until 05/08/22
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Free cancellation until 05/08/22
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Free cancellation until 05/08/22
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Panoramas (23)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hyatt Ziva Rose Hall
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#4 of 11 hotels in Rose Hall
Travelers' Choice
This resort features attentive beach and pool butlers, a Moroccan-themed rooftop lounge, sparkling pools, intimate oceanfront fire pits, and the best jerk chicken in Jamaica. Devoted to recreation and relaxation, guests are free to enjoy the best the island has to offer, from gourmet cuisine and spacious accommodations, to thrilling sports on land and sea. It's an experience every member of the family will enjoy.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Free breakfast
Tennis court
Hot tub
Pool / beach towels
Pool with view
Adult pool
Outdoor pool
Private pool
Fitness / spa locker rooms
Fitness classes
Bar / lounge
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Couples massage
Facial treatments
Head massage
24-hour security
Baggage storage
Currency exchange
Gift shop
Non-smoking hotel
Outdoor fireplace
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
Butler service
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Private balcony
Flatscreen TV
Room service
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Room types
Ocean view
Non-smoking rooms
Family rooms
Good to know
Family Resort
Great View
5069Reviews939Q+A100Room tips
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Popular mentions
Michelle5280 wrote a review Yesterday
Key West, Florida5 contributions1 helpful vote
I love Hyatt Zivas, very loyal to the brand, but this was was sub par. The facility was nice and the safety precautions were taken very seriously, no concerns there and appreciated the testing onsite to depart. But The level of service was hit or miss. Bummer to by paying for $159 cabana extra per day and have a waiter show up once an hour. The food was ok breakfast had fresh juices and the typical omelet (brown with tons of oil) crispy bacon good and fruit. But because it's buffet and you wait in line to get served things are stale. The lunch by the pool was poor (would wait an hour to get chicken nuggets for the kids). The dinners were international, nothing Jamaican. The hostesses need to learn how to say hello and greet people. It's a big property and the ocean has barrier to block waves so it's calm but lots of seaweed and wood chips? I wouldn't float or swim so I just did the pool which was in fine condition. The cabanas were very nice for an extra charge. The evening entertainment was fun (disco, Michael Jackson, a musician) with lots of people watching. It's load so don't expect to go to bed before 10pm local time. Air conditioning worked great. Good room service and robes were soft good linens and towels. So the experience was fine. I'm particular, and so I'm not returning. I like to visit different places anyway. But other Hyatt Zivas, even in Mexico, are far superior for service. We tipped because it's the right thing to do.
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2021
Sleep Quality
Scott M wrote a review Jun 2021
Pinetop-Lakeside, Arizona14 contributions2 helpful votes
Hotel's Favorite
FIrst class week in Jamaica, man. This is a beautiful resort. I would go here again. The food was good. The rooms were clean and the restaurants were first class. The sailing was very fun. It was not too far from the airport. Nice!
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Review collected in partnership with Hyatt Hotels
Date of stay: June 2021
Sleep Quality
1 Helpful vote
Response from Leonie Jackson, Other at Hyatt Ziva Rose Hall
Responded Jul 14, 2021
Dear Z6137BOscottm, We are happy that you enjoyed your vacation stay with us. Thank you for making it Hyatt Ziva Rose Hall. Sincerely, Leonie Jackson Executive Administrative Assistant Hyatt Zilara & Ziva Rose Hall
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igor l wrote a review Yesterday
New York City, New York2 contributions6 helpful votes
Just came back home from this resort with the family. Overall the resort is alright - here is my take in more detail. Architecture/buildings/structures and rooms themself: definitely on the older side/lack of being taken care of. Need to be updated, fixed or modernized. Maybe thats due to the resort being closed for some time during the early stages of pandemic, maybe for other reasons such as lack of construction staff/resources - but there were noticeable issues- such as within our room, exterior of the buildings, chipped sidewalks, or chipped panels on the pool bar. So if you are looking for beautiful and modern rooms - this one is not for you. Service/resort staff: service of the resort staff was 5 stars. (This doesn't include service of staff in restaurants - read on for more info on that below.) Staff - including entertainment and concierge was professional and knowledgeable, friendly and accommodating. From the day we arrive to the last day - this is one area I thought this place was really great on. they will do the extra for you - which was really nice to see. Actual resort: not big, which was a problem, we came with 2 kids (one was 2 years old and second one 7 years old) aside from kids club which was often empty or only had 2-3 kids there was just not enough for them to do to keep them entertained, other than being in the pool. So if you have kids - I would look into bigger and more child friendly resorts. I heard Jewel next door has a water park, something to look into if you wish to come to Jamaica. As far as the beach, on pictures it looked much bigger - its actually pretty small in reality. The rocks on the beach that you see in the photos do prevent the waves, which was really nice. The pools were wonderful. The other concern that we had was they were doing construction during the hours of 12pm-4pm and it was quite loud, we have a 2 year old who naps during the day. This was a big issue for us. So if you go be prepared for that. Me speaking to concierge/front desk didn't help much, and it only became an issue on day 3-4 when we were already fully unpacked and wouldn't want to switch a room. Restaurants/Food: we are from NY so its pretty hard to impress us, however I would also give this one a solid 4 stars. The staff at the restaurants did seem to have a hard time understanding us, several times they did get our orders wrong. However, they all politely exchanged. The only time we had a real issue is at Calypso where we were waiting for the food for good hour. The server did apologize and it did seem genuine. I highly would recommend the servers/workers to note when people are coming in with small kids - they need to be served quick, kids are impatient and that will reflect on parents who are trying to calm them down, we also want to enjoy our dinners. Entertainment: the area which has evening shows is tiny, if you want to see the stage better be there at least 30 mins ahead as it gets filled up quickly (especially when a good show is scheduled). Unfortunately we didnt have a calendar of shows so we always had to ask staff - would be nice for resort to post this somewhere online just like restaurant menus/reservations. Because we came with kids we werent able to attend to all entertainment but during the day there was stuff going on by the pool, yoga in the mornings and I am sure other things that we just were not aware off. Some activities are right in the middle of the day such as 2-3 or 12-2pm and with a 2 year old who naps she wouldn't be able to participate which was a bit of an inconvenience for us. Overall: Weather the whole week was beautiful. We met some wonderful people. We relaxed, and that was the whole point of this trip, but next time we will definitely go to a different resort. All in all we did enjoy this vacation.
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Date of stay: November 2021
ewabanachkukla wrote a review Nov 24
1 contribution
Clean comfortable hotel; The entertainment staff was great, attentive and fun, shout out to Sasha, Michael, Kailini, and others; Children had lots of fun; one of the pools was perfect for families, large but not too deep so the kids were safe
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Review collected in partnership with Hyatt Hotels
Date of stay: November 2021
Sleep Quality
Ran L wrote a review Nov 24
Philadelphia, Pennsylvania60 contributions6 helpful votes
Perfect view from the resort. All staff are friendly and helpful. Fairly wide selection of restaurants with good cooks.Best gym I ever visited, like ymca at hometown. the resort also has tennis court. I love coffee here. Why I gave 4 out 5 stars? First, the food quality in buffet restaurant was terrible, very limited selection, some fruits rot, and some were too salty. Second, the mini fridge never refilled. Maybe it’s Hyatt policy. Third, the beach is kind of small and shallow, even nobody swim there
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Date of stay: November 2021Trip type: Traveled with family
Room Tip: Good place for relaxing and people love gym and water sports. Better skip if picky on food.
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$323 - $897 (Based on Average Rates for a Standard Room)
CaribbeanJamaicaSaint James ParishMontego BayRose Hall
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Frequently Asked Questions about Hyatt Ziva Rose Hall
Which popular attractions are close to Hyatt Ziva Rose Hall?
Nearby attractions include White Witch Golf Course (1.3 miles), Cinnamon Hill Golf Course (1.4 miles), and Rose Hall Great House (1.1 miles).
What are some of the property amenities at Hyatt Ziva Rose Hall?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free wifi.
Which room amenities are available at Hyatt Ziva Rose Hall?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hyatt Ziva Rose Hall?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Hyatt Ziva Rose Hall?
Yes, free parking is available to guests.
What are some restaurants close to Hyatt Ziva Rose Hall?
Conveniently located restaurants include Sugar Mill, Tokyo Jo's, and Mystic India.
Are there opportunities to exercise at Hyatt Ziva Rose Hall?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Hyatt Ziva Rose Hall have an airport shuttle?
Yes, Hyatt Ziva Rose Hall offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hyatt Ziva Rose Hall have airport transportation?
Yes, Hyatt Ziva Rose Hall offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hyatt Ziva Rose Hall?
Yes, dry cleaning and laundry service are offered to guests.
Does Hyatt Ziva Rose Hall offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.