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Hyatt Ziva Rose Hall

Rose Hall Road, A1, Rose Hall, Montego Bay Jamaica
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Guests1 room, 2 adults, 0 children
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Traveler (3237)
360
Panoramas (23)
Pool & Beach (705)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
This resort features attentive beach and pool butlers, a Moroccan-themed rooftop lounge, sparkling pools, intimate oceanfront fire pits, and the best jerk chicken in Jamaica. Devoted to recreation and relaxation, guests are free to enjoy the best the island has to offer, from gourmet cuisine and spacious accommodations, to thrilling sports on land and sea. It's an experience every member of the family will enjoy.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Tennis court
Babysitting
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Fitness classes
Sauna
Pool / beach towels
Adult pool
Outdoor pool
Private pool
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Rooftop bar
Aerobics
Evening entertainment
Fishing
Karaoke
Table tennis
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Airport transportation
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Massage
Salon
Rooftop terrace
Concierge
Non-smoking hotel
Outdoor fireplace
Sun umbrellas
Butler service
24-hour front desk
Dry cleaning
Laundry service
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Room features
Ocean view
Non-smoking rooms
Suites
Family rooms
Air conditioning
Private beach
Minibar
Flatscreen TV
Housekeeping
Private balcony
Room service
Safe
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Bay View
Great View
Hotel links
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4,358Reviews823Q+A100Room tips
Traveler rating
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Popular mentions
From the moment I arrived on property I felt at home from the butlers to bartenders, front desk receptionist has a great work vibe that just bring the Jamaican spirit and let me feel at home. The food was great from breakfast to lunch oh my God not to mention dinner kickstart my taste buds Rita Jamaican flavor. I definitely will recommend this hotel to all my friends. Definitely the best hotel in Jamaica.
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Response from HZZR, Manager at Hyatt Ziva Rose Hall
Responded 2 days ago
Dear Zuki_kid, Thank you so much for choosing the Hyatt Ziva, Rose Hall to make your vacation a memorable one, and for taking the time to share your feedback with us. We are elated that you had the best vacation ever with us and that you loved our delicious food and our friendly associates, we definitely enjoyed hosting you. We eagerly await host you again soon in the future. Warm regards, Social Media Coordinator
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I highly recommend choosing this hotel to stay in when visiting beautiful Jamaica. The staff, food and overall experience made this holiday one I will never forget. Everyday felt like a luxurious dream and I am looking very forward to return next year!
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Review collected in partnership with Hyatt Hotels
Response from HZZR, Manager at Hyatt Ziva Rose Hall
Responded 3 days ago
Dear Sashag1111, Thank you so much for choosing the Hyatt Ziva, Rose Hall to make your vacation a fantastic one, it was definitely a pleasure to host you. We are elated that you had an absolutely amazing time at our resort and are super thankful to you for taking the time to share your feedback with us, we truly appreciate it. We are looking forward to the pleasure of hosting you again soon in the future. Warm regards, Social Media Coordinator
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I highly recommend Hyatt Ziva Rose as a vacation location. The staff was very polite and every place you walked you were great with a hello and a smile.There are various types of food, from chicken wings to steak. The resort is clean, the rooms are lean and very comfortable. I am looking forward to a return trip.
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Review collected in partnership with Hyatt Hotels
Response from HZZR, Manager at Hyatt Ziva Rose Hall
Responded 3 days ago
Dear Sharon W, Thank you so much for choosing the Hyatt Ziva, Rose Hall to host your recent vacation and for taking the time to share your feedback with us. We are elated that you enjoyed our wide variety of culinary options, the cleanliness of our resort and our kind and courteous associates, it was an absolute pleasure to host you. We eagerly await hosting you again in the future for another fantastic vacation. Warm regards, Social Media Coordinator
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I stayed at this hotel as I was meeting family from the States. This was their choice, not mine based on the fact they have a toddler and thought it would be best suited to his needs. But they couldn't have been more wrong! The common areas inside the hotel are dated and in need of a major overhaul. If, like me, you assumed the rooms would be the same, you are going to be surprised and relieved. The rooms have had some work or at least the one I was in. Mine was an enormous room booked as part of the Butler suite package and had been modernised. It was perfectly nice, if a little soulless. The hotel is so enormous that you have long walks along numerous long passages to get anywhere. My family were two long corridors away even though I had called ahead and asked for us to be nearby. The pool was very large and extremely noisy. The sunbeds were uncomfortable and nasty. The pool was cleaned until fairly late each morning (ie after 9 which is late when there are toddlers in the party) so they couldn't go in until afterwards. There were often loud competitions and parties with microphones and other horrors. On the grassy area outside my room, a blow-up slide, foam, speakers, loud music often appeared and put paid to any afternoon siesta.Not even the toddler could enjoy those afternoons as he was too young. There were a few restaurants which were ok. They opened at 6pm in the evening which was around 30 minutes later than we wanted (that toddler again). That said, the waiting staff were all very nice and helpful. Both of our rooms had butlers but they were entirely unhelpful. Nice people but whatever we asked for the answer seemed to be no. Not like the lovely helpful people I was used to in Antigua who answered "certainly" to every request. They did not help with restaurant bookings or provide information when the restaurants were closed. As far as I could tell, they were pretty much only good for saving a couple of uncomfortable beds by the pool in the morning and getting towels. Worst of all is the Hyatt central phone system. I called ahead and asked for a room near my family (see above). The message was not passed on to the hotel. But I also asked for a late checkout which I was assured I would get. Again, the hotel knew nothing of it so my last day was a mess. You can't find a number to call the hotel direct so this is the only method of contacting them. For a 5 star hotel it was appalling. So in summary, noisy, pleasant but soulless rooms, dated communal areas, unhelpful butlers, average food and very much not 5 star. Not sure which age group this would suit but we were too old for the noise and the toddler was too young for pretty much everything. I wouldn't stay there again anyway. There have to be better options for any age.
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Response from HZZR, Manager at Hyatt Ziva Rose Hall
Responded 1 week ago
Dear FinchleyTourist, The Hyatt Ziva Rose Hall, thanks you for choosing us to host your recent vacation, and especially for taking the time to share with us your feedback. We are grateful for your mixed review highlighting aspects of your recent stay with us and are disheartened to understand from your review that we did not meet all your expectations. We remain grateful for comments like these that help us to improve our product on a daily basis, and with these improvements, we would love to have the opportunity to host you again. Warm regards, Social Media Coordinator
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The property and the staff at Hyatt Ziva were excellent! Our favorite waiter was Floyd in the Calypso restaurant . The food at the Asian Fuzion restaurant was our favorite, the salmon was excellent!! The ladies at the excursion tour desk were all very helpful. The only tour I would not recommend was the private shopping tour. It was suggested we do the private shopping tour ($80 for 2 hours for 2 people) because we were looking for specific artwork and the guide could take us to find just what we were looking for. Instead, our driver Dexter took us to the craft market . Mainly T-shirt’s , keychains and magnets etc. then he took us to the Hip Strip where it was all pretty much the same. But he dropped us off there and said he’d be back in 40 minutes in which he was late returning. We were about to take a cab back to hotel when he return. Disappointing because this was our last day of vacation. My daughter never found her artwork. All that to say, don’t waste your money on the private tour. Take a cab or take the cheaper group.
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Review collected in partnership with Hyatt Hotels
Response from HZZR, Manager at Hyatt Ziva Rose Hall
Responded 6 days ago
Dear 917kellib, The Hyatt Ziva, Rose Hall would like to extend our gratitude to you for choosing the our resort as the host for your recent vacation, it was an absolute privilege to host you. It brings us joy to note that you loved our delicious culinary options and the service provided by our fantastic associate Floyd, we will be sure to tell him about your kind words. We are also thankful to you for sharing your feedback on your experience with us, we truly appreciate it. We eagerly await hosting you again in the future for an even more enjoyable vacation. Warm regards, Social Media Coordinator
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PRICE RANGE
$287 - $1,188 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint James ParishMontego BayRose Hall
NUMBER OF ROOMS
277
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