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Rose Hall Main Road, Rose Hall, Montego Bay JMDEH20 Jamaica
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Traveler (2909)
Pool & Beach (599)
Room & Suite (408)
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Jewel Grande Montego Bay Resort & Spa
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#2 of 11 hotels in Rose Hall
Location
4.7
Cleanliness
4.8
Service
4.7
Value
4.5
2022 Travelers' Choice Best of the Best
Ultimate oceanfront accommodations with junior to three-bedroom suites and stunning villas, most include designer kitchens and butler-service. Located minutes from Montego Bay’s airport the resort boasts seven superb dining options and optional in-suite private chef dining, complimentary resort-wide WiFi, two oceanfront pools, whirlpool, non-motorized watersports, world-class Italian-villa-inspired 30,000 square foot full-service spa, named Caribbean Journal's Spa of the year 2017, 25,000 square feet of modern meeting and event facilities. Close to championship golf courses, shopping, and island attractions. All-inclusive package options available making this resort ideal for couples, friends, families, weddings, honeymoons, and unforgettable events.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Special diet menus
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Kitchenette
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Charming
Hotel links
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2072Reviews821Q+A100Room tips
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Desiree Melissa wrote a review Yesterday
Plantation, Florida3 contributions3 helpful votes
I stayed here from Sept 18-23 with my husband and 15 month old son. Before I booked I read all of the reviews and took into account the 4.5/5 trip advisor rating which made my expectations extremely high. However when I checked into my room (1 bedroom ocean front suite in Silver Palm) I was highly disappointed- the room is very outdated, had a musty smell, looked like it was not dusted, polished or cleaned properly, the wooden floor that bordered the bedroom was scratched up and also sunken/had a dip which is a hazard and someone could trip, the blinds did not work, the kitchen had no utensils or cups or glasses or coffee maker. I immediately reported all of this and Moya at the front desk was very helpful and did her best to resolve the issues. I also found out that the Sentry Bldg had the updated rooms however they were not equipped with a kitchen. Still… housekeeping should be doing a better job at maintaining the rooms in the Silver Palm bldg. I was ultimately moved from the 4th floor to 7th- same room type which was a bit better however no fully equipped kitchen. Thankfully the staff I had interactions with were all very lovely and super helpful which made up for my initial disappointment. The bell men were all amazing especially O’Brian; he went above and beyond to ensure we had everything we needed. I interacted with the general manager and the executive admin who were both very apologetic and ensured the rest of our stay was enjoyable. The staff at the Orchids Buffett are really amazing. Especially Krystal Vincent, Mr Wilford Bernard and Orlando Billings. We dined there for breakfast and a few lunches and each time had top notch service… all very friendly and extremely accommodating. The food at all of the restaurants were delicious.. The staff at the spa were also very wonderful. The property itself is very beautiful- lovely landscaping. I do plan to come back because I enjoyed the food and the staff were really wonderful… I would however stay in the sentry bldg unless silver Palm gets updated.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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RexGeo wrote a review Mar 2022
Gatineau, Canada262 contributions194 helpful votes
Hotel's Favorite
My family and I had the fortune of staying at the Jewel Grande during the week of Christmas. A review is more than warranted to let everyone know how well it went. Check-in was mostly straightforward, though the room was not yet ready. Check-in is a bit late (4 pm) and room cleaning seemed to take place during the afternoon, so we were right at the edge of having our room ready. In the absence of a room, we were encouraged to go to the nearby pool grill to eat. I will also note that we were offered COVID-19 insurance at the time of check-in that would have covered us in the event of one of us testing positive for COVID-19. The cost was around US$100 per person. This would be worthwhile if you were so unfortunate as to test positive, but we declined this insurance and thankfully never needed it. This resort does not have room keys. Instead the "key" is built into the wristbands one wears. The bands are removable (which I appreciated), made a bit like a wristwatch. The Room: We had a one-bedroom suite facing the sea. Aside from the beautiful view, the room itself was essentially a full apartment, with a full kitchen (with oven, microwave and fridge) and even a washer and dryer. Despite the full kitchen, there were no utensils or dishes provided. The lack of a coffee maker of any kind is offset somewhat by the resort's multiple coffee shops, but it would still be nice to have them in the rooms. The room had two full bathrooms, each with a shower. The main bathroom had tub as well. There was a walk-in closet for hanging coats and storing luggage, and the safe could be found here. There was enough dresser space for our party. The room had a balcony that featured two chairs. There were doors leading to the balcony from both the living room and the bedroom. The living room door was a sliding door that had to be pushed with some force to properly close. The bedroom door didn't close at all unless locked. COVID Protocols: We were told that all staff is vaccinated, but obviously can't verify that ourselves. They certainly adhered to mask-wearing quite well. Even those working in the 30-degree sun kept on their masks. This was enforced in restaurants, which also required guests to sanitize their hands before entry. Layout: The resort itself is mostly divided amongst three towers. We were in tower A (Sabal Palm), which I would describe as the quiet tower. Building B (Silver Palm) sits on the other side of the lobby from tower A. It is mostly just rooms, but does have a smaller coffee shop within. Building C (Sentry) is where most of the action seems to take place, as it contains multiple restaurants, a coffee shop, and overlooks the closest thing the resort has to a "party" pool. The lobby sits between towers A and B, and the Spa is a standalone building in front of tower C. The front entries to each building were staffed by security who opened the door for you. I assumed this was a COVID measure, but it could also have been a gesture of hospitality. The resort is compact, so no fifteen minute walks to get anywhere. From our one-bedroom suite, we were minutes from everything on the resort. As for the area outside of the resort, don't expect much: it is mostly a highway and little more. There are neighbouring resorts and that's about it. Pools: The resort has two pools. The first one sits directly behind the lobby, and one could also call this the cold pool, as it rarely received much direct sunlight. There were plenty of loungers here, though not all had umbrellas. The cold pool was offset a bit by the adjacent hot tub, which was always warm and popular - but not large. In the COVID era, it is tough to say whether this limited the number of people in the tub. One of the two outdoor grills is located here, along with a bar where music (not loud) would play. The other pool, in front of tower C, receives more light during the day, particularly in the afternoon. In addition, there is usually louder music being played. This pool also has an adjacent grill and bar, though this bar is also a swim-up. Both pools had towel stations. Here I can mention one of the strong features of this resort: no towel cards! If you needed or wanted more towels, you simply grabbed them. A large bin was there for you to dispose of your dirty towels. Beach: The beach at the Jewel Grande is certainly man-made, and isn't particularly long. The orientation of the resort buildings does mean that some areas receive direct sunlight only for a portion of the day. For those seeking shade, there are a fair number of palapas, though you may have to play the towel wars (people waking up early to claim loungers). The beach has swimmable water that isn't very deep, though there was a considerable amount of seaweed when we were there. The staff did what they could to rake it up, but it was a constant battle for them. Washrooms: Each tower had washrooms on the beach-facing side. Bathrooms in general were always well-cleaned. Water Sports: Included in the all-inclusive package are non-motorized water sports. These included catamaran rides, kayaks, and paddleboards. Unfortunate the seas were too rough for about half the week, meaning no water sports. The crew there was professional and kind when we made use of the kayaks. Bars: The lobby bar is the nicest of the bars, but great service was had at all. The lobby bar had televisions showing sports, but with that said, there were no stools or chairs at the bar. I have to assume this is due to COVID protocols but I never asked directly. This bar is open later than the others. The two pool bars get most of the action during the day. Pours were generous if that's what you wanted. Pool and beachside drink service were offered occasionally, but this was not always swift. Higher-end liquors included Johnnie Walker Black, Chivas Regal, aged Appleton rums, and more. Coffee: The resort has multiple coffee shops but the busiest was likely the one adjacent to the buffet, in tower C. This one featured ice cream, in addition many varieties of coffee. Note for non-dairy folks: soy milk was available for coffee, or even for drinking on its own (if needed by children or others). This coffee shop is also open early and stays open late, like a coffee shop should. The coffee was good, too. Restaurants: The general setup for the resort's restaurants was buffet breakfast, and then your choice of buffet or grills for lunch. Dinner was largely a la carte restaurants, only one restaurant of which required reservations. There is also 24-hour room service, with a fairly extensive menu. All menus are offered via a QR code that will display the menu on your phone. You can see these QR codes on the in-room television, or at the restaurant itself. You can reserve any of the restaurants in advance, in case you want to book a specific time or table, but this requires a visit to the guest services desk. It would be nice if this were possible via phone just as menu access is. Orchid (the buffet) is located in tower C, with sweeping views of the Caribbean. On most mornings one can sit outside on the terrace, though sometimes it was too wet for this. Indoor seating was plentiful when needed. The buffet required a check-in, where your room number was taken, along with the number in your party as well as their dietary restrictions. In practice the latter didn't matter much. We had two vegans in our party, and while they always found items to eat, I don't know that the buffet menu was tweaked for their sake. As part of the COVID protocols, the buffet is not self-serve. This can lead to backups during busy times, since a staff member needs to be present to serve. But this was rarely an issue for us. More of an issue was that you couldn't always see the food until it was put on the plate. While each food item was well-labelled, the containers were often steel and thus not transparent. The breakfast buffet usually contained at least a few traditional Jamaican items, like ackee and saltfish. Several omelette stations existed and were swift. Plenty of bread and fruit was available, as well as various jams and peanut butter. The lunch buffets often featured curries, like goat curry. There was usually fish and some kind of rice (even multiple kinds). As with breakfast, plenty of bread could be found. Less-adventurous eaters could find pizza and pasta as well. The two grills didn't serve precisely the same kinds of food, but one could be satisfied by either. Among other things, one could get: burgers, fries, jerk chicken, wraps, and nachos. They were happy to wrap the plate so that food could be brought to the beach or pools. Pierside is the Asian restaurant, and true to advertising, is located beside a scenic pier. This is the only restaurant that requires reservations. The teppanyaki chefs are showmen/women, and it is quite something to watch them. That said, we dined from the normal menu. Because we sat somewhat in the centre of the restaurant, we didn't enjoy the seaside breezes and air. Instead we were a bit overwhelmed with the smoke from the nearby grilling. In short, seating matters a lot here. Moonstone is the Italian restaurant. This restaurant has abundant outdoor seating under the open sky (indoor seating is available but we saw few inside). We dined here twice, mostly on the strength of the first night. My lasagna was fantastic. I would add as well that the vegans in our group were well-accommodated. Some restaurants had vegan items on the menu, but by being pro-active and letting them know, the chefs are happy to make custom meals or tweak existing menu items if possible. Waves was one of our favourite spots, mostly due to the exceptional service that Jermaine offered. Like most of the staff, he was always ready to go out of his way to make you happy, and was always quick with a song. He helped make things, to quote him, "Jamazing". The food at Waves goes across all categories, ranging from a burger (the best on the resort) to chicken or fish dishes. Le Bouchon is the steakhouse, though one can find plenty of other things on the menu here. There is an extensive salad and bread bar that you can access prior to any entrees. Like the buffer, it is not-self service right now, but staff was always quick to assist. Spa and Fitness Centre: We did not use these facilities, but the spa are looked exceptional. The fitness centre was well-equipped (free weights, machines, and cardio equipment), if on the smaller side. I think a handful of people could use the fitness centre without issue, but it would soon feel cramped if more people arrived. Kids Club: We used this only briefly. One a single parent is permitted at a time. There are plenty of games available: both physical games and video games. I can imagine it keeping a kid busy for quite a long time, especially if they needed a break from the sun and outdoors. Overall, this resort is definitely a five-star experience. The level of service can't be overstated, and they've earned their ranking here on TripAdvisor.
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Date of stay: December 2021
Location
Cleanliness
Service
Room Tip: Building A (Sabal Palm) is quiet. If you want action you want to be near Sentry.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
5 Helpful votes
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Response from Alesha McLean, Sales at Jewel Grande Montego Bay Resort & Spa
Responded Apr 3, 2022
Dear RexGeo, The Jewel Grande Resort’s management and staff wishes to express great thanks to you for spending your past vacation with us and sharing your thoughtful review. We are delighted in knowing your vacation time was enjoyed by making the most of the amenities, hotel facilities and the exceptional service offered by the staff. Our ultimate goal is always to create an experience of a lifetime for you our valued guest and we are happy to have met this with you. It is a pleasure to know that you enjoyed the accommodation, beautifully maintained property, dining options available, covid protocols, kids club, amazing entertainment and activities. Our associates will also be commended for their exceptional contribution made towards your overall experience. We look forward to the pleasure of welcoming you back in the future for another wowed vacation experience Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Celeste J wrote a review Sep 23
2 contributions
The hotel is amazing. The grounds are gorgeous. We are staying in the one bedroom suite and it is huge and very nice. There is not enough umbrellas by the pool side and there is not enough activities by the pool. But the fitness instructor Kevin is great. We did the water aerobics and it was nothing short of a workout. Do the water aerobics you will not be disappointed.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mr_Footy wrote a review Sep 22
Toronto, Canada3 contributions5 helpful votes
We visited the Jewel Grande in January of 2022, shortly after covid-19 restrictions were removed. Some of the staff were extremely rude, and the food just wasn't anything to rave about Did not have running water for over 2 hrs.
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Date of stay: January 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Tiffany B wrote a review Sep 21
1 contribution
Resort accommodations were Awesome! I had an Oceanfront View and it was Great! I had the most Amazing Butler Mr. Denton!! He was a jewelry to have around. Mr. Romario was a gentleman, always willing and available to help when I needed him to get back and forth on the resort. He was always pleasant and respectful!
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Date of stay: August 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Deb J wrote a review Sep 21
Baltimore, Maryland17 contributions1 helpful vote
+1
We had the best time ever at this beautiful resort. The rooms were clean and nice. The housekeeping staff kept us in clean towels and wash rags and minibar was never low. The food was amazing with a shout out to Chef Carolyn and the jerk chicken chefs! The hibachi was amazing and so so delicious! The entertainment staff kept us moving and my knees can attest to that. Thank you everyone including my girl Lady Whitney, DJ Oryan, Dance partner Delando, and over-energetic Rujay! We are already re-booked for February 2023! If I firgit anyone by name just charge it to my mind and nit my heart. Until next time...
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Lizzy A wrote a review Sep 17
1 contribution
My husband and I had a blast!!! The food was incredible, and they always had live entertainment! It made for the best honeymoon and the staff was so friendly and helpful! Huge shoutout to Sheryl! She made out breakfasts and lunches such a great experience.. we wanted to try true Jamaican foods and she picked out the best foods to try! We will definitely be coming back!! - Liz and Josh
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Travelqueen914 wrote a review Sep 15
6 contributions11 helpful votes
Jewel Grande lives up to the name of being Grand indeed! The grounds are immaculate with lushness of greenery and flowers. We had a 2 bedroom suite and it was the best as my sisters and I had our own bathroom. One server that stands out to us is Audra in Cricket buffet. She knew what we wanted to drink and it was on the table before we returned with our food. It's the little details that she paid attention to what we ordered repeatedly. She was just outstanding. Hope to be back very soon.
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Date of stay: September 2022
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Tour152851 wrote a review Sep 10
1 contribution2 helpful votes
We were very happy with our ocean view room, food, beach space, and entertainment. We also loved the idea of being only about 15 minutes away from the airport. A few people that stood out to make our stay extra special were: Kevin - the Boot Camp and Aqua Kick Boxing instructor Diane - the beach cocktail runner Junelle - the server in Waves restaurant (which was our favorite).
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Date of stay: September 2022
Rooms
Location
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Room Tip: Bring an insulated cup for your drinks. Bring a waterproof holder for your phone.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Anna-Kay C wrote a review Sep 9
4 contributions
I booked this trip for my momma's bday and this hotel did not disappoint at all. Upon entering Leon at the front desk was very helpful and warm. The next outstanding workers were Susan, Sanjay and Anna-Kay at the Cricket Grill! Next at our Cabana we had Cerrano and Kimberly absolutely beautiful people. At the spa Miss Amanda helped to move and reorganise our spa dates so that we could enjoy our package, which was a life saver. Our guest service agent miss Riaza, at building C i believe was how her name was spelt was so friendly and helpful...no matter how many times i went to her throughout the day lol. Lastly when checking out Mr Courtney at the front desk was a sweet soul. All these amazing people I remembered by name alone based on how amazing they were. Thank you so so much we will be visiting with our whole family next time around.
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Date of stay: September 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$376 - $585 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint James ParishMontego BayRose Hall
NUMBER OF ROOMS
217
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Frequently Asked Questions about Jewel Grande Montego Bay Resort & Spa
Which popular attractions are close to Jewel Grande Montego Bay Resort & Spa?
Nearby attractions include Rose Hall Great House (0.9 miles), Cinnamon Hill Golf Course (1.1 miles), and Jewels in Paradise (0.6 miles).
What are some of the property amenities at Jewel Grande Montego Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Jewel Grande Montego Bay Resort & Spa?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Jewel Grande Montego Bay Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Jewel Grande Montego Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Jewel Grande Montego Bay Resort & Spa?
Conveniently located restaurants include Sugar Mill, Mystic India, and Scotchies.
Are there opportunities to exercise at Jewel Grande Montego Bay Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Jewel Grande Montego Bay Resort & Spa have an airport shuttle?
Yes, Jewel Grande Montego Bay Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Jewel Grande Montego Bay Resort & Spa have airport transportation?
Yes, Jewel Grande Montego Bay Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jewel Grande Montego Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Jewel Grande Montego Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.