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Jewel Grande Montego Bay Resort & Spa

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1 Palmyra Drive, Rose Hall Main Road, Rose Hall, Montego Bay Jamaica
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2218)
Pool & Beach (405)
Room & Suite (316)
What is Travelers’ Choice Best of the Best?
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Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Jewel Grande Montego Bay Resort & Spa
Updated 01/15/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#1 of 8 hotels in Rose Hall
Location
Cleanliness
Service
Value
2020 Travelers' Choice Best of the Best
Ultimate oceanfront accommodations with junior to three-bedroom suites and stunning villas, most include designer kitchens and butler-service. Located minutes from Montego Bay’s airport the resort boasts seven superb dining options and optional in-suite private chef dining, complimentary resort-wide WiFi, two oceanfront pools, whirlpool, non-motorized watersports, world-class Italian-villa-inspired 30,000 square foot full-service spa, named Caribbean Journal's Spa of the year 2017, 25,000 square feet of modern meeting and event facilities. Close to championship golf courses, shopping, and island attractions. All-inclusive package options available making this resort ideal for couples, friends, families, weddings, honeymoons, and unforgettable events.
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Room & Suite (316)316
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Aerobics
Babysitting
Parking
Wifi
Hot tub
Pool / beach towels
Pool with view
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Free airport transportation
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun loungers / beach chairs
Sun umbrellas
Butler service
Doorperson
24-hour front desk
Clothes dryer
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Private beach
Additional bathroom
Housekeeping
Private balcony
Kitchenette
Minibar
Flatscreen TV
Room service
Safe
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
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Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Romantic
Hotel links
Special Offer:Package deal
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BA_Rock_Star wrote a review May 9
South Carolina, USA126 contributions74 helpful votes
+1
JGM May 1st – 6th 2021 Long Review If you get anything out of this review is GO NOW! There is less than 50% occupancy at the resort as of now. Building A is not occupied, Buidling B is being used as make shift Medical facility for testing and recovery for staff and visitors. Building C Sentry is the only one with occupants. The Villas are also occupied. NOBODY there, pools are empty, Beach is empty, and service is great! On Monday, there were around 100 people at the resort and we were 14 of them. Traveling during Covid-19 Covid-19 test Rapid Test from CVS and Walgreens are accepted. To Jamaica- Had to show Covid-19 results at airport at least 3 times Arriving at MBJ 12pm on a Saturday – Complete declaration form on plane, have passport and Covid Test ready to show. We got through Customs and Immigration in about 20 min. Within 3 days of leaving resort - get covid appointment in advance, process is simple and easy, results right then and emailed in about 20 minutes. You can get results printed out at front desk is you prefer paper copies for travel jgmfrontdesk@jewelresorts.com We used Best Jamaica Travel for transportation to and from resort. These guys area awesome! Had 2 travelers arrive hour before rest of group, BJT took them on to the resort instead of making them wait for no extra charge! 12 of us in bus that was clean and Air Conditioned ! They also did the same of the 2 that had to leave resort early when leaving. Again, these guys made the extra effort to make everything work out perfectly! $14 per person round trip http://bestjamaica.com/ Shamelia is the rep! Arriving at JGM- We were greeted by our Butler(Ronald and Lenroy))who took our bags and directed us to registration. If you use a Butler, he will give you his phone number to us on the WhatsApp. Registration was a little confusing for the front desk as we had 6 rooms in 3 different names. They got it sorted out very professionally. You will receive a wristband which is also your room key(do not lose expensive) Some of the rooms were not ready as we got in around 1pm so some of us went to change to go by pool and beach while others went to eat. Ronald(Butler) wanted to know about reservations for Dinner, at the time we only had one night that we wanted to get the group together at the Le Bouchon Steak House. Ronald took care of that for us and also, he went ahead and made reservations for the Orienta l Pierside for our group as there are only two Hibachi tables and we needed all the seats. Grounds- The resort is beautiful! Just be ready to use a lot of STEPS, this resort was built on the side of cliff and uses lots of steps to get around. Beach - Whoever came up with the idea to make a man made beach is brilliant! The Beach is wonderful! Just a little sea weed that is raked off every morning. Water temps are great and no crushing waves! Beach service is awesome! Paddle Boarding, Wind surfing, Canoeing and Catamaran are available after signing release from Beach attendants . There are plenty of Sun chairs and Huts(Umbrellas) to use. You can also rent a cabana for private use. There are restrooms very close by, just up the steps. Pool- There are 2 pools, one(Large Pool) with a swim up bar(Rum Runner) and Pelican Grill. This pool is mostly in the sun and wind for most of the day. The other pool slightly smaller is mostly shade in afternoon but no wind. There is a bar/grill steps away from pool(Cricket Grill) Temperature for both pools were very comfortable(refreshing) Both pools have a Hot Tub near however they are not really HOT they are more warm than hot which worked out good for just relaxing. Towels are provide at pool plenty of chairs with umbrellas Pool Bars- They serve drinks in plastic cups that melt easily- Take your own Yeti style cup and they will gladly fill it up for you, about two drinks worth Restaurants – Orchids Buffet is the place for breakfast and lunch buffet. You will get asked for any allergies and then hand sanitized. They will then show you to your table, they will ask for drinks or any request. Then you will go to buffet counter where they have servers making your plate on request. This works out great as they are not wasting food and keeps Covid protocols in order. You can go back as many times as you wish. Room service was fast and correct each time we used them. We set up a morning coffee delivery at 6am Buffet opens at 7am Waves Authentic Cuisine- Very good, service was slightly slow but not too bad. Moonstone(Italian)- We were seated outdoor which was great as the weather was beautiful in the evenings. Pierside(Asian) Hibachi style with great chefs and fun times..food is your normal Hibachi style If you want to do the Hibachi table you will need reservations otherwise you can sit at tables around inside Le Bouchon Steak House Very good and large portions. Great service! The grills by the pools serve different menus but by far the best was the Jerk Chicken and the Jerk Pork sandwiches! You can also get Hot Dogs, burgers fries, chicken fingers wings and sandwiches. Lobby Bar in main building is open every night for meeting up with people that we met during our stay had a DJ there at night as well. Entertainment- Staff at JGM go out of their way to make it a fun time. Dwight is the best! He is so energetic! Daily Activities are listed on morning program. Shows- Dancer routine was Ok, nothing special just dancing to music with Jamaican flare. Michael Jackson review was great! The impersonator is really good. But by far the best is the Silent Headphone Party! You have got to do this..we met at the Sentry Gazebo and they will hand out sanitized headphones for you. You have 2 channels Blue and Green that you can switch to after listing to a song that last about 1 min each. There is a DJ controlling the music and he changes songs after about a min on each channel. Trust me people can’t sing but they try and it is so funny..half don’t know the words to the songs but that doesn’t stop them from trying! By far the best time! Rooms- we had a 3BR Villa Oceanfront and 4 Junior Oceanfront suites The Villas was used as a home base for the rest of our guest to come and hang out or use restroom. We used it a nightly get together place for all of us before dinner..we would sing and dance and snack on fruit, cheese or meat trays that were brought to us each evening around 5 30pm The Sentry(C) building had only one elevator working as they were renovating the other two. So service was a little slow at times waiting on elevator. This is where the Jr OF suites are located. Grande Spa- We did a couples message that was arranged after meeting one the ladies walking around the resort looking for takers…her initial price was way too high so we came to an agreement of $250 for a one hour message for two people. Keep in mind that tax and gratuity are added for a total of $311 but that was better than the $350 plus tax and gratuity that they offered originally. You can negotiate with them. Message was wonderful…total bliss… Excursions: Had our Butler book two excursions for our group. First- Catamaran/snorkel evening party cruise with a stop at Jimmy Buffets Margaretville in downtown Montego Bay. Our Butler quoted us a price off his head of about $ 90 per person including transportation, I asked him to check on discount for group of 12 that were going. He got us a price of $85 per person.. The cruise itself was good..IF you like loud thumping music which the younger generation didn’t have a problem with. Snorkel stop was great. about an hour at the reef. Water was clam with great vision to the bottom of ocean. 45 minute stop at JB for drinks and food if you wanted ($10 a drink) They do have the water toys out on the water(Slide, Trampoline, Iceberg) They have someone there taking pictures above and underwater which we purchased. Out came out very good for such a big group they did well and got everyone in the pics. $120 for pics we negotiated $20 off for our group in which everybody pitched in . Duration for this trip was a total of 4 and half hours. Second- Luminus Lagoon 30 minute ride from JGM took you to a hut then boarded a boat for a 5 minute ride to lagoon Murky water that changes to blue when moved..pretty cool. They take pictures and they came out great! $100 for pics Duration was 2 and half hours. Not far from JGM Service Attendants at the resort was wonderful, everyone is so gracious and smiling! Anything that you could ask for they will accommodate you. Beautiful people! Example: had one in our group with a sunburn, I text the Butler, he brought Vinegar and Fresh Aloe! These guys are amazing! Checking out was a breeze as our butler had our bags picked up and dropped off at lobby doors for transportation. Checkout at Front desk was easy. Just turn in your wristbands! Leaving Jamaica- Once at MBJ, the chaos begins. There were no check in desk only Kiosk. Need your passport, Covid results from resort and attestation form that out can fill out online and print before you leave resort. We were ask no less than 5 times for COVID-19 results…don’t know why so strict since we were leaving. Upon arrival at gate, two in our group were tagged for special security check. It’s a random check. Tips: We tipped our Butlers around $300 for our stay, keep in mind that they helped with all 14 in our group if they needed anything as well. We tipped Beach/bar and food persons around a $1 - $2 every so often,,not every order. House cleaning around $30 for 5 days. It’s out opinion that if the Jewel is at 100% occupancy, it would be hard to get reservations, find a spot at the pool or beach being that there are 3 large buildings and only 2 pools. It might get a little crowded. We are so thankful that we got to go at this time during Covid. The Staff at The Jewel Grande are special people trying to get though some tough times. God Bless them all!
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Date of stay: May 2021
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Sleep Quality
Room Tip: Only (1) elevator in Sentry(C) building, can be slow to arrive.
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Michelle B wrote a review May 7
1 contribution
Our Stay In Montego Bay Was So Rejuvenating & FUN! Our Door Men TAHJAY & Sauce Boss Were So Welcoming Helpful & Fun As Well. Cool Guys. Also Our Bar Tender GARRY Served Us The Best Drinks Our Whole Stay! Doors Were Held For Us And We Barely Had To Walk If We Didn’t Want To. There Was Always A Ride To Transport Us ! The food & Mimosas Are Good. The Rooms Are VERY NICE! So Much To Do In So Little Time Must Stay A Week Or Better ! I’ll Definitely Be back .
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Date of stay: April 2021Trip type: Traveled as a couple
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Roving796884 wrote a review May 7
1 contribution
This resort was the best!!!!! I was really pleased with ALL the staff especially Romario and Kimon they were the #1s for me!!!! The resort is so peaceful, clean and relaxing!!! The resort is big enough for you to just stay on the property and still have great time!!! Simply amazing 🤩
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Date of stay: May 2021Trip type: Traveled with friends
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Trinity G wrote a review May 7
2 contributions2 helpful votes
We went for a cousin trip for 5 days and the resort was beautiful! The staff was amazing. Remario helped bring out bags to our rooms and he made sure to go out of his way to make sure we were taken care of the rest of the trip. Delando and Dwight made sure we stayed having fun every night. They definitely turned a good trip into a great one. We can’t wait to go back.
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Date of stay: April 2021Trip type: Traveled with family
2 Helpful votes
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Jpthree2014 wrote a review May 6
Philadelphia, Pennsylvania4 contributions4 helpful votes
I just returned from a 5 day trip with a friend to celebrate a big birthday. We couldn’t have been happier with this resort. From the water sports at the beach, to the pool side entertainment, the nightly shows and the amazing restaurants we were never disappointed. The hibachi on the pier was outstanding as was the dinner at Waves. The staff is so friendly and welcoming including Mario the night supervisor and Elvin and Omar on the beach. Our butler Ronald was fantastic as well. The resort is beautiful and very well maintained. We will definitely be back with our families!!
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Date of stay: May 2021Trip type: Traveled with friends
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PRICE RANGE
$292 - $706 (Based on Average Rates for a Standard Room)
LOCATION
CaribbeanJamaicaSaint James ParishMontego BayRose Hall
NUMBER OF ROOMS
217
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Frequently Asked Questions about Jewel Grande Montego Bay Resort & Spa
Which popular attractions are close to Jewel Grande Montego Bay Resort & Spa?
Nearby attractions include White Witch Golf Course (1.2 miles), Cinnamon Hill Golf Course (1.1 miles), and Rose Hall Great House (0.8 miles).
What are some of the property amenities at Jewel Grande Montego Bay Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free wifi, and free breakfast.
Which room amenities are available at Jewel Grande Montego Bay Resort & Spa?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at Jewel Grande Montego Bay Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Jewel Grande Montego Bay Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Jewel Grande Montego Bay Resort & Spa?
Conveniently located restaurants include Sugar Mill, Mystic India, and Scotchies.
Are there opportunities to exercise at Jewel Grande Montego Bay Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Jewel Grande Montego Bay Resort & Spa have an airport shuttle?
Yes, Jewel Grande Montego Bay Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Jewel Grande Montego Bay Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Jewel Grande Montego Bay Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Jewel Grande Montego Bay Resort & Spa?
Many travelers enjoy visiting Rose Hall Great House (0.8 miles).