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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Rose Hall Resort & Spa
Updated 12/10/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#8 of 11 hotels in Rose Hall
Location
4.5
Cleanliness
4.5
Service
4.4
Value
4.2
Travelers' Choice
Discover the pleasures of an island retreat immersed in the warm hospitality and charm of Jamaica at the All-inclusive Hilton Rose Hall Resort & Spa - a tropical, oceanfront paradise situated on 400 lush acres of an 18th-century sugar plantation. Set directly on the Caribbean Sea and framed by the majestic Jamaican Mountains, this Montego Bay, Jamaica resort is the perfect destination for families seeking fun and adventure, couples longing for a romantic escape, and memorable wedding ceremonies and receptions. Guests enjoy the resort's 489 contemporary guestrooms and suites - each boasting a private balcony or terrace with Ocean Front, Partial Ocean, Tropical and Resort view options.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Family
Languages Spoken
English
Location
Full view
52Somewhat walkable
Grade: 52 out of 100
36Restaurantswithin 5 miles
12Attractionswithin 5 miles
Contact
Rose Hall Main Road, Rose Hall, Montego Bay Jamaica
Getting there
Rental CarsSee all Rose Hall rental cars
6164Reviews2072Q+A100Room tips
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Most Recent
If you can get yourself to Montego Bay, do it and stay here! I just visited with my wife and 16-year old daughter, and everything was very near perfect, definitely my most enjoyable vacation in recent memory. The island of Jamaica is absolutely, stunningly beautiful, and the Hilton Rose Hall Resort and Spa far exceeded my expectations. The site is spectacular and every interaction I had with the staff was beyond pleasant. You certainly don't need to be a Hilton Honors member to enjoy this resort, but let me tell you, as a diamond member, you get a specially colored wrist band and I was treated like royalty. This is without a doubt the best Hilton property I have visited. We were upgraded to an ocean view room with a balcony that overlooked the pool and the astonishing blue shades of the Caribbean. The impeccably clean room met all of our needs and was wonderfully serviced every day by housekeeping. They also kept the refrigerator stocked with all of our favorite beverages which of course are included at this all inclusive resort. Put your diet on hold, you are on vacation after all, because you will eat well here. Most of the on site restaurants require reservations so be sure to take care of that when you arrive. The buffet does not require reservations, and you can always get a great meal there with plenty of options. However, I would recommend you try all the restaurants available. We never had a bad meal and the service was impeccable always. Be sure to try a Jamaican beef patty. You can get one at Mangoes or at the coffee shop. Also, get some jerk chicken or pork from The Jerk Hut. I was not able to eat everything I wanted with only a six day stay. I'll be looking forward to the next trip. We spent most of our time at the waterpark and the beach. It was soooo relaxing to grab a tube and float aimlessly on the lazy river, veer over to the swim up bar for a drink and then lounge under and umbrella while our lunch was served right net to the pool. And how surreal to lay on the beach while a reggae band performed about 30 feet away while I ate jerk chicken and sipped on an ice cold Red Stripe. I miss it so much already. I have seen and heard many people say not to leave the resort because it is dangerous. That is complete nonsense. Of course you need to use some common sense as you would in any city in the world because crime exists everywhere. We hired a driver to take us around Montego Bay and educate us about the area. He drove us through Iron Shores, Norwood, Mango Walk, along the famous Hip Strip and into downtown for some shopping. I never felt unsafe at all. Do it. Get out. Meet the beautiful people of this beautiful country. Here is you cheat code - get butler service. Don't worry if it is worth the added expense. It is. Orrett provided our butler service and I feel like I gained a lifelong friend. I'm going to be real with you - if you want a good spot at the pool, water park or beach, you could fight the crowd all competing for the best spots OR you could have the butler service reserve you a spot. Orrett checked in with us every evening to see what we wanted to do the following day and always had the prime spots saved for us ready with fresh towels and a cooler full of ice cold drinks. He came by to make sure we were comfortable and had everything we needed and delivered whatever we wanted to eat for lunch right there. He also made all of our dinner reservations so we never had to worry about that, and when we wanted to hire a driver, he took care of that. There is no way I would come here and not get the butler service. Bring plenty of small bills with you for tipping. It isn't required but you'll want to be generous to this staff who works so hard to ensure you are having a great time. Lastly, this may not mean much to the readers of this review. but I want to share any way. We went to celebrate our 34th wedding anniversary which just so happened to fall on Jamaican Independence Day, August 6th. They had a HUGE celebration and the dinner that night was the most awesome spread of food I have seen in my life. The resort had a buffet style dinner set up outside that seemed to be half way across the property and included so much delicious food. I realize the celebration was for Jamaica's independence, but we had a double celebration. Hilton, I know you're proud of this location as you should be. Well done! I got home last night, I'm already planning when I can go back.…
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Date of stay: August 2022
Rooms
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Hotel's Favorite
My family of 22 people spent 5 wonderful days at the Hilton Rose Hall Resort and Spa in Montego Bay Jamaica. The accommodations were lovely, we had oceanfront units. The food was delicious at every venue. The nightly entertainment was fun and energetic and a good time was had by all in our various age groups. The staff was very friendly and accommodating. It was the perfect vacation place for our family. There was something for everyone!!
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Slow down, relax and be patient.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Raneece Jones, Sales at Hilton Rose Hall Resort & Spa
Responded 4 weeks ago
Hello bellah12, On behalf of the Hilton Rose Hall Resort and Spa, thank you for choosing to stay at our resort and for sharing your great review with us. We are excited to learn that you had a great stay and that you loved our hotel's facilities. This is heartwarming, and we want you to know that it was a great pleasure hosting you and providing you with exemplary service. We aim to provide our guests with the highest quality in service and we are so happy to hear that we have met that mark with you. We look forward to the pleasure of welcoming you back in the future for another great vacation experience. Best Regards,
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PelleasPhiladelphia wrote a review Yesterday
Philadelphia, Pennsylvania880 contributions419 helpful votes
Great experience with us and our 7-year-old. Great restaurant service, nice room, nice activities and overall calm and relaxation which is what it’s all about. 1) Activities: our little one played all day in the lazy river (good current), water slides, main pool and drank Shirley Temples from the swim up bar. I loved the golf course on the grounds - really challenging, gorgeous and very well kept. There were walk up bars everywhere with no wait. 2) Food: the breakfast buffet is the standout with some good authentic Jamaican food each day. The jerk chicken and pork at the grill is really amazing. The special buffet dinners are great too. Heads up: reserve for the other restaurants before you get there - they can be filled up before you arrive. Next time we will skip, The three palms, their “fancy” Italian restaurant with a surcharge. 3) rooms: if possible get one facing the golf course. One on the poolside might be very loud. 4) excursions: please find your way into Jamaica and enjoy this extraordinary country. We hired our own guide for the day which was much cheaper than the hotel’s option.…
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Most amazing stay ever, I will summarize... transport from the Airport- hotel by Michael Green was perfect. Don't be intimidated by the comments about hotel check-in, it was flawless for us. The room was not ready at 2:00, but we had lunch at the buffet and by 4:00 it was ready to go. Perfect golf course view, clean and the air conditioning was wonderful. Chadene Bryan was a connection we made and she made it very easy for us to reserve a cabana and make dinner reservations. Lobster dinner is a must for everyone. Great local selections and tons of lobster and yummy shrimp. Duwayne & Suwannee ,our servers, at the Lobster dinner were so kind and explained so much about the resort (our first night). The breakfast buffet the way to start your day. Monique, our server multiple times, was so gracious and kind. She shared so information about the local fruits and how they grow. We ate at the buffet, Rum Factory, Jerk Hut, Mangoes and Three Palms (Smiley, Jackson and Omari were so fun to interact with) The restaurants were just wonderful and the service is like nothing we have ever seen before. Pool service was amazing as well. We rented a cabana for a bday and Herman was our server. He could not have been more perfect for our family. Overall, I would rank this a 10/10 on every level. The Hilton does a superb job of highlighting the local culture with it's nightly entertainment and local vibe. We will go back very soon and I would encourage others to take their family to this resort. …
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Date of stay: August 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
I stayed at Hilton Rosehall and waited 6 hours to check a room , where someone was already in the room . I came back to the front desk letting them know that someone is already in the room , no apology and waited another 2 hours to get a downloaded room .
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: August 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
My trip to Hilton was amazing. The food was great especially breakfast, which is my favorite and most important meal of the day. The view and the room was great. The rum puch and jerk chicken was wonderfull.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Raneece Jones, Sales at Hilton Rose Hall Resort & Spa
Responded 2 days ago
Hello omaerclarke83, On behalf of all of us here at the Hilton Rose Hall Resort and Spa, thank you so much for choosing to stay at our resort and for sharing your experience with us. We are excited to learn that you were satisfied with the services offered. This is absolutely heartwarming and we want you to know that it was a great pleasure hosting you and providing you with exemplary service. Thank you as well for all your kind comments on our food. We look forward to welcoming you back for another wonderful stay with us! Best Regards
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We just returned from a week's vacation at the Hilton Rose Hall. We were there from July 30-August 6 and we had a wonderful time. My wife and I had visited Sandals Royal Caribbean in November and decided to come back to Montego Bay with the kids and we decided to stay at the HIlton. Comparing the two resorts, Sandals may have nicer and larger rooms, but in nearly every other aspect, Hilton Rose Hall was better - the restaurant choices were better and the food itself was much better. We especially liked Annie's barbecue, although we ate at every restaurant, including Three Palms, all of which were great. The pool, lazy river and slides were really fun. Our son spent hours in the water. The entertainment and activities were a lot of fun as well. The coffee shop was delicious and had great options. None of the restaurants were overly crowded and we never had a wait anywhere. Overall, we really had a great time. We'd also like to give specific mention to the staff we encountered. Many of them went out of their way to thank us for supporting the resort. We've never experienced that before and it really seemed sincere. They were all so pleasant and helpful, from the front desk, to the waiters and waitresses, and even one late evening at the buffet when a young man who was cleaning trash off the floor came up to us and thanked us. Top notch service. The best part of our trip, however, was our experience with our butlers - Melissa and G (Glaister). They were fantastic. They anticipated our every need and could not have been more pleasant and helpful, suggesting food, excursions and entertainment for us. It was so nice seeing them each day, we looked forward to it. They picked out beach chairs and made sure we liked the location and always had cold drinks in a cooler for us. It was definitely worth the extra expense. Please pass on our thanks to them and we hope to see them again soon. We have traveled to many places over the years and our visit to Jamaica (and Hilton Rose Hall) was one of our best trips we've had.…
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Date of stay: August 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
Helpful
Response from Raneece Jones, Sales at Hilton Rose Hall Resort & Spa
Responded 2 days ago
Hello joshuah2013, On behalf of the Hilton Rose Hall Resort and Spa, thank you so much for choosing to stay at our resort and for sharing your thorough and thoughtful review with us. We are excited to learn that you had a great stay and that you loved our hotel's facilities. This is heartwarming, and we want you to know that it was a great pleasure hosting you and providing you with exemplary service. We aim to provide our guests with the highest quality in service and we are so happy to hear that we have met that mark with you. Thank you for recognizing our butlers as well. They do try their very best to ensure that all needs are satisfied. We do hope we may see you again. Best Wishes,
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When our family decided to take a family vacation to Jamaica, they asked my husband and I what resort we should go to since we have traveled to Jamaica for many years. Even though we have never there, we suggested Hilton Rose Hall. Then I started reading the many bad reviews. I have been a member of Trip Advisor for many years and are well aware of the naysayers and thought I knew how to balance out the over and under rated reviews. But there were just too many under rated reviews not to make me be concerned. From check-in to check-out all 11 members of our family were extremely happy with their vacation at the Hilton Rose Hall. Staff team members were all making sure we were enjoying our stay. Hotel and ground were very clean and beautiful. Food and drinks were delicious and plentiful. This is a great family resort. Probably not a resort my husband and I would choose to travel to as a couple. Yes, our bathroom was on the small side. Yes, they could use a few more electrical outlets in the room. Probably not a resort for the foodies of the world. But our group would go back in a heartbeat!…
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: July 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Raneece Jones, Sales at Hilton Rose Hall Resort & Spa
Responded 2 days ago
Hello deb102470, On behalf of all of us here at the Hilton Rose Hall Resort and Spa, thank you for choosing to stay at our resort and for sharing your experience with us. We are excited to learn that you were satisfied with our resort. This is absolutely heartwarming and we want you to know that it was a great pleasure hosting you and providing you with exemplary service. Thank you as well for all your kind comments on our clean grounds and delicious food. We look forward to welcoming you back for another wonderful stay with us! Best Wishes,
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+1
I really enjoyed my time here at this resort. I had a beach view balcony room and all the staff was amazing. Upgrading your room view will be very well worth it. I really enjoyed the entertainment team. Adrian W. did a great job during my time at the resort. His dancing and his teaching of dance was so much fun. The trivia days were also fun as well. Can’t wait to go back.
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Date of stay: August 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Raneece Jones, Sales at Hilton Rose Hall Resort & Spa
Responded 2 days ago
Hello hopef517, Thank you for taking the time to share your wonderful review with us. We are delighted to know that that you very much enjoyed your stay at our resort, and that our dedicated associates provided you with such impeccable service! This is truly amazing! Thank you for recognizing them. We will certainly share your compliments and appreciation with them and congratulate them on a job well done! They will be happy to learn of your high praise. Thank you for choosing to stay with us. We very much enjoyed catering to you and we hope to see you again soon. Best Wishes,
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We are currently at the resort and is very disappointed. We booked two rooms to get away with my husband and daughters. On arrival our rooms was truly not prepared for us. No safe in both rooms, no luggage racks, no hot water in sink, we waited in the room for three hours before we receive a safe. My daughters have not be able to use the toilet in their room despite multiple attempts by maintenance, i took my youngest to the kids club yesterday only to be told they were closed for the day as they were short staff. No beach towels yesterday. Had dinner at the seaside restaurant and got my finger poked with broken glass that was never cleaned properly on the table. We are truly disappointed with this resort On a positive note, the waitress at the seaside restaurant gave great customer service and should be commended, Petesha at the spa was excellent! …
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Raneece Jones, Sales at Hilton Rose Hall Resort & Spa
Responded 2 days ago
Hello 974maxinef, We are disheartened to hear that you are having such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectation and based on your review, it is clear that we are missing that mark with you. Although an apology will not change your experience thus far, please know that we extend it with all sincerity. Thank you for taking the time to share your valued feedback with us. We will be reaching out to via your TripAdvisor Messages section to probe more into your experience at our resort and address your valid concerns. Would you be so kind as to check your TripAdvisor Messages for our message. We look forward to hearing from you and turning your experience around. Kind Regards.
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PRICE RANGE
$314 - $523 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton rose hall hotel rose hall, hilton rose hall resort and spa, rose hall hotel, hilton hotels montego bay
LOCATION
CaribbeanJamaicaSaint James ParishMontego BayRose Hall
NUMBER OF ROOMS
495
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Claim Your Listing Frequently Asked Questions about Hilton Rose Hall Resort & Spa
Which popular attractions are close to Hilton Rose Hall Resort & Spa?
Nearby attractions include Cinnamon Hill Golf Course (0.3 miles), Rose Hall Great House (0.7 miles), and Greenwood Great House (4.6 miles).
What are some of the property amenities at Hilton Rose Hall Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Hilton Rose Hall Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hilton Rose Hall Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Rose Hall Resort & Spa?
Conveniently located restaurants include Sugar Mill, Mystic India, and Scotchies.
Are there opportunities to exercise at Hilton Rose Hall Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hilton Rose Hall Resort & Spa have an airport shuttle?
Yes, Hilton Rose Hall Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hilton Rose Hall Resort & Spa have airport transportation?
Yes, Hilton Rose Hall Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Rose Hall Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Rose Hall Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Rose Hall Resort & Spa?
Many travelers enjoy visiting Rose Hall Great House (0.7 miles).