Looking for a place to stay in Rose Hall? Then look no further than Hilton Rose Hall Resort & Spa, a family-friendly hotel that brings the best of Rose Hall to your doorstep.
As your “home away from home,” the hotel rooms offer a flat screen TV, and getting online is easy, with free internet access available.
Guests have access to a concierge and room service while staying at Hilton Rose Hall Resort & Spa. In addition, Hilton Rose Hall Resort & Spa offers a pool and breakfast, which will help make your Rose Hall trip additionally gratifying. And, as an added convenience, there is free parking available to guests.
While you’re here, be sure to check out Il Giardino, one of the Italian restaurants that can be found in Rose Hall, which is a short distance from Hilton Rose Hall Resort & Spa.
Rose Hall is also home to Rose Hall Great House, a popular historic site that is not too far from Hilton Rose Hall Hotel.
We’re sure you’ll enjoy your stay at Hilton Rose Hall Resort & Spa as you experience everything Rose Hall has to offer.
This was the best family vacation we’ve ever had. And it was all because of the exceptional service we received from Chadene Bryan, the Special Occasions Team Lead. We celebrated two birthdays and one graduation during our stay and Chadene went above and beyond to plan every detail involved - to include a magical Chef’s Table 7 course meal experience over looking the ocean! Once contacted by me (one week prior to arrival) Chadene began preparations for our 7 person party arrival. Her efforts included: surprise room decorations for each birthday, decoration of our daily cabanas, and most climatic, a surprise birthday parade with our very own Saxophone player! It was truly a magical and once in a lifetime experience. The ENTIRE staff went out of their way to make the occasion a memorable one. From Ingrid, the resort manager, to the four gourmet chefs that remembered our four year old’s name, we can’t thank them enough for the 5 Star service that our family received. Big shout out to Christopher and Nataya from the Chef’s Table staff for their stellar service! Bravo to the Hilton brand for this gem of a resort!…
Before covid I traveled approx 50% of the time, usually staying at either Hilton or Marriott properties, big fan of both. Having said that, I must say I was very disappointed with this Hilton. For us, it was a typical Hilton you stay at (for work) in any city in the USA. Nothing special about it expect the staff who went out of there way to make you feel special. I'd heard lots of great things about this resort but it felt like a business trip not a special vacation resort. We stayed at 2 resorts during our 10 days in Jamaica and both were extremely careful about covid; social distancing, masks, hand sanitizers, wiping down everything. From a covid point of view, even at the airport Jamaica is doing a fantastic job trying to curve the spread of the disease.
I cannot speak for people with special dietary needs; but the food was great and was of adequate variety. The customer service great as well. There were clear proactive COVID-19 measures in place. The hotel is not at full capacity (as expected during the pandemic) so the ground is not very active, where activities are concerned. However activities are available. The current room keys are overly sensitive to electronic devices (cell phones will be the main culprit); so keep your phones away from them by all means. The customer service personnel told me that they are looking into rectifying said.
The staff at this resort is the best part of the trip. Every employee that we met was extremely friendly and always willing to help. Natalie at the concierge desk did everything she could to help us have a good time. The resort grounds are spotless and very well maintained. We had no concerns about cleanliness and our health. Unfortunately, those are the only good things about this property. The rooms are very small. They are the size of a value resort room in Disney. They advertise that the beds are queen size, but they are not. They are double beds. With a family of 4, trying to get showered and ready for dinner was a pain. The bathroom is tiny and there was only one mirror in the room. The food was good, but nothing special. Typical all inclusive breakfast and lunches. Dinner was jerk chicken and jerk pork just about every night. We went to Luna several times looking for Italian food on the menu but they never had it. If you are good with cheeseburgers and jerk chicken, you will be OK with food. Drinks were always served with a smile, but nothing different than any other all inclusive. The pool and lazy river were very clean. The swim up bar in the lazy river is closed. I guess due to COVID. The nightly entertainment got better as the week progressed. We almost left after the first night. There was nothing to do at all. We got done dinner at 6 and there was absolutely nothing. We decided to stay and the nightly entertainment got better as the week went along. The main reason that we will not return to this property is the beach / ocean. It is saturated with sea grass. If you are looking for white sand beaches and clear water, do not come to this resort. There is so much sea grass that they use a front end loader to remove it from the beach and there are employees raking the beach all day. The sea grass in the water is so bad that we had to wash it out of our bathing suits after going in the water. The section of the beach near the kayaks and sail boats is all rocks. You will hurt your feet if you go there to sign out kayaks or sail boats. If you are travelling with kids, be prepared to explain to them what marijuana smells like. It can be smelled in every area of the resort. We could smell it on our balcony, at the beach, at the water park and at the bar. The staff does not prohibit marijuana use. If you are OK with it, then it is no problem mon. I strongly disagree with the resorts deceptive pricing policy. We booked on line. When I made the reservation, I entered the information for a family of four. Two adults and two kids. When I got the price of $1900, I booked the trip. When I got to the resort, I was told that the price quoted did not include the kids. I had to pay an additional $600 for the kids. Why does the price quote not include the kids ? All of their information was included when I requested a quote. We have stayed at several other all inclusive resorts and they always give up front prices. This a terrible way to do business. If you are considering staying at this resort, make sure you know the real price. I read a lot of reviews about how good the staff is, and they are accurate. But you can find that at a lot of resorts. In my opinion, the negatives greatly outweigh the positives and we will not return to this property.…
The Check in was smooth and the customer service of the staff was top notch. The food was delectable. The waitresses and waiters at the main restaurant sang happy birthday for my mom. The experience was remarkable. The slide,pool,Jacuzzi, lazy river and sugar mills falls were all top notch attractions. My mom enjoyed her birthday trip. I would definitely visit again.