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Hilton Rose Hall Resort & Spa

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Rose Hall Rd, Rose Hall, Montego Bay 000000 Jamaica
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Rose Hall Resort & Spa
Updated 07/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 7 hotels in Rose Hall
Location
Cleanliness
Service
Value
Travelers' Choice

Looking for a place to stay in Rose Hall? Then look no further than Hilton Rose Hall Resort & Spa, a family-friendly hotel that brings the best of Rose Hall to your doorstep.

As your “home away from home,” the hotel rooms offer a flat screen TV, and getting online is easy, with free internet access available.

Guests have access to a concierge and room service while staying at Hilton Rose Hall Resort & Spa. In addition, Hilton Rose Hall Resort & Spa offers a pool and breakfast, which will help make your Rose Hall trip additionally gratifying. And, as an added convenience, there is free parking available to guests.

While you’re here, be sure to check out Il Giardino, one of the Italian restaurants that can be found in Rose Hall, which is a short distance from Hilton Rose Hall Resort & Spa.

Rose Hall is also home to Rose Hall Great House, a popular historic site that is not too far from Hilton Rose Hall Hotel.

We’re sure you’ll enjoy your stay at Hilton Rose Hall Resort & Spa as you experience everything Rose Hall has to offer.

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Room & Suite (380)380
Full view
Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Diving
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Swimup bar
Poolside bar
Game room
Golf course
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Private beach
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Modern
Languages Spoken
English
Hotel links
Special Offer:Sea You Soon Sale
5,275Reviews1,773Q+A100Room tips

Reviews

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Elizabeth Easley wrote a review Yesterday
1 contribution
+1
This was the best family vacation we’ve ever had. And it was all because of the exceptional service we received from Chadene Bryan, the Special Occasions Team Lead. We celebrated two birthdays and one graduation during our stay and Chadene went above and beyond to plan every detail involved - to include a magical Chef’s Table 7 course meal experience over looking the ocean! Once contacted by me (one week prior to arrival) Chadene began preparations for our 7 person party arrival. Her efforts included: surprise room decorations for each birthday, decoration of our daily cabanas, and most climatic, a surprise birthday parade with our very own Saxophone player! It was truly a magical and once in a lifetime experience. The ENTIRE staff went out of their way to make the occasion a memorable one. From Ingrid, the resort manager, to the four gourmet chefs that remembered our four year old’s name, we can’t thank them enough for the 5 Star service that our family received. Big shout out to Christopher and Nataya from the Chef’s Table staff for their stellar service! Bravo to the Hilton brand for this gem of a resort!
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Date of stay: August 2020Trip type: Traveled with family
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PickyTraveler784 wrote a review Yesterday
Sarasota, Florida20 contributions19 helpful votes
Before covid I traveled approx 50% of the time, usually staying at either Hilton or Marriott properties, big fan of both. Having said that, I must say I was very disappointed with this Hilton. For us, it was a typical Hilton you stay at (for work) in any city in the USA. Nothing special about it expect the staff who went out of there way to make you feel special. I'd heard lots of great things about this resort but it felt like a business trip not a special vacation resort. We stayed at 2 resorts during our 10 days in Jamaica and both were extremely careful about covid; social distancing, masks, hand sanitizers, wiping down everything. From a covid point of view, even at the airport Jamaica is doing a fantastic job trying to curve the spread of the disease.
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Date of stay: July 2020
Value
Location
Service
Room Tip: Select room facing beach or golf course, nightly entertainment is very loud.
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GShams wrote a review Aug 9
Portmore, Jamaica4 contributions
I cannot speak for people with special dietary needs; but the food was great and was of adequate variety. The customer service great as well. There were clear proactive COVID-19 measures in place. The hotel is not at full capacity (as expected during the pandemic) so the ground is not very active, where activities are concerned. However activities are available. The current room keys are overly sensitive to electronic devices (cell phones will be the main culprit); so keep your phones away from them by all means. The customer service personnel told me that they are looking into rectifying said.
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Date of stay: July 2020Trip type: Traveled as a couple
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Mike6090 wrote a review Aug 9
Philadelphia, Pennsylvania9 contributions44 helpful votes
The staff at this resort is the best part of the trip. Every employee that we met was extremely friendly and always willing to help. Natalie at the concierge desk did everything she could to help us have a good time. The resort grounds are spotless and very well maintained. We had no concerns about cleanliness and our health. Unfortunately, those are the only good things about this property. The rooms are very small. They are the size of a value resort room in Disney. They advertise that the beds are queen size, but they are not. They are double beds. With a family of 4, trying to get showered and ready for dinner was a pain. The bathroom is tiny and there was only one mirror in the room. The food was good, but nothing special. Typical all inclusive breakfast and lunches. Dinner was jerk chicken and jerk pork just about every night. We went to Luna several times looking for Italian food on the menu but they never had it. If you are good with cheeseburgers and jerk chicken, you will be OK with food. Drinks were always served with a smile, but nothing different than any other all inclusive. The pool and lazy river were very clean. The swim up bar in the lazy river is closed. I guess due to COVID. The nightly entertainment got better as the week progressed. We almost left after the first night. There was nothing to do at all. We got done dinner at 6 and there was absolutely nothing. We decided to stay and the nightly entertainment got better as the week went along. The main reason that we will not return to this property is the beach / ocean. It is saturated with sea grass. If you are looking for white sand beaches and clear water, do not come to this resort. There is so much sea grass that they use a front end loader to remove it from the beach and there are employees raking the beach all day. The sea grass in the water is so bad that we had to wash it out of our bathing suits after going in the water. The section of the beach near the kayaks and sail boats is all rocks. You will hurt your feet if you go there to sign out kayaks or sail boats. If you are travelling with kids, be prepared to explain to them what marijuana smells like. It can be smelled in every area of the resort. We could smell it on our balcony, at the beach, at the water park and at the bar. The staff does not prohibit marijuana use. If you are OK with it, then it is no problem mon. I strongly disagree with the resorts deceptive pricing policy. We booked on line. When I made the reservation, I entered the information for a family of four. Two adults and two kids. When I got the price of $1900, I booked the trip. When I got to the resort, I was told that the price quoted did not include the kids. I had to pay an additional $600 for the kids. Why does the price quote not include the kids ? All of their information was included when I requested a quote. We have stayed at several other all inclusive resorts and they always give up front prices. This a terrible way to do business. If you are considering staying at this resort, make sure you know the real price. I read a lot of reviews about how good the staff is, and they are accurate. But you can find that at a lot of resorts. In my opinion, the negatives greatly outweigh the positives and we will not return to this property.
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Date of stay: August 2020
Value
Cleanliness
Service
Room Tip: Pick someplace else if you want to go to the beach
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Response from , Owner at Hilton Rose Hall Resort & Spa
Responded yesterday
Thank you for choosing the Hilton Rose Hall Resort & Spa for your recent family vacation. We recognize you as a valid Hilton honors member and truly appreciate your loyalty. Given your feedback we are pleased our team and safety protocols met your expectations. Our sincerest apologizes that we however, did not meet or exceed all your expectations given the details you provided especially as it relates to the beach and encountering other guest smoking. We take this seriously and will be carrying out further investigations to continue enforcing all protocols based on our local laws. Our aim is to improve in areas you have mentioned to prevent any future reoccurrence of this nature. During your stay period we unfortunately experienced severe weather conditions as a result of the breakdown of Gonzalo then the formation of Isaias that travelled north of us. This brought with it rough seas, resulting in high tides; lots of seaweed and debris to our shores. Thankfully we did not experience the full effects and the weather conditions eventually cleared up. In regards to our rates they are provided based on the number of adults; the children rate is then calculated on arrival based on the confirmation of their ages. This information is highlighted on the website and also on the confirmation letter, we are sorry for any misunderstanding and happy you were extended a special discounted rate. Please note the queen beds are the standard size of 80 inches in length and 60 inches wide. Thank you once more for spending your time with us, we are truly sorry you departed not fully satisfied. We hope to restore your faith in our overall offerings and hospitality by giving us the opportunity to host you and your family again in the future.
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Nelz B wrote a review Aug 7
5 contributions1 helpful vote
The Check in was smooth and the customer service of the staff was top notch. The food was delectable. The waitresses and waiters at the main restaurant sang happy birthday for my mom. The experience was remarkable. The slide,pool,Jacuzzi, lazy river and sugar mills falls were all top notch attractions. My mom enjoyed her birthday trip. I would definitely visit again.
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Date of stay: February 2020Trip type: Traveled with family
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Response from , Owner at Hilton Rose Hall Resort & Spa
Responded yesterday
Thank you for spending such a special day with us; your mother's birthday! We are truly happy the service and all our offerings were top notch and of such created a memorable birthday for your mom. It will be our pleasure hosting you all again soon!
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PRICE RANGE
$234 - $492 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton rose hall hotel rose hall, hilton rose hall resort and spa, rose hall hotel, hilton hotels montego bay
LOCATION
CaribbeanJamaicaSaint James ParishMontego BayRose Hall
NUMBER OF ROOMS
495
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Frequently Asked Questions about Hilton Rose Hall Resort & Spa
Which popular attractions are close to Hilton Rose Hall Resort & Spa?
Nearby attractions include White Witch Golf Course (1.3 miles), Cinnamon Hill Golf Course (0.3 miles), and Rose Hall Great House (0.7 miles).
What are some of the property amenities at Hilton Rose Hall Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hilton Rose Hall Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Rose Hall Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Rose Hall Resort & Spa?
Conveniently located restaurants include Mystic India, Sugar Mill, and Scotchies.
Are there opportunities to exercise at Hilton Rose Hall Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hilton Rose Hall Resort & Spa have an airport shuttle?
Yes, Hilton Rose Hall Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Rose Hall Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Rose Hall Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Rose Hall Resort & Spa?
Many travelers enjoy visiting Rose Hall Great House (0.7 miles).
Does Hilton Rose Hall Resort & Spa have any great views?
Yes, guests often enjoy the harbor view available here.