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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
About
#6 of 10 hotels in Rose Hall
Location
4.5
Cleanliness
4.5
Service
4.4
Value
4.2
Travelers' Choice
Discover the pleasures of an island retreat immersed in the warm hospitality and charm of Jamaica at the All-inclusive Hilton Rose Hall Resort & Spa - a tropical, oceanfront paradise situated on 400 lush acres of an 18th-century sugar plantation. Set directly on the Caribbean Sea and framed by the majestic Jamaican Mountains, this Montego Bay, Jamaica resort is the perfect destination for families seeking fun and adventure, couples longing for a romantic escape, and memorable wedding ceremonies and receptions. Guests enjoy the resort's 489 contemporary guestrooms and suites - each boasting a private balcony or terrace with Ocean Front, Partial Ocean, Tropical and Resort view options.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Game room
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Outdoor pool
Fitness classes
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Green
Languages Spoken
English
Location
Full view
55Somewhat walkable
Grade: 55 out of 100
37Restaurantswithin 5 miles
12Attractionswithin 5 miles
Contact
Rose Hall Main Road, Rose Hall, Montego Bay Jamaica
Getting there
Rental CarsSee all Rose Hall rental cars
6333Reviews2104Q+A100Room tips
Reviews
Traveler rating
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- 1,778
- 734
- 255
- 225
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Most Recent
We had a lovely stay here. My husband and I went for a much needed vacation. The goal was to relax and have to do nothing. We got exactly that! The staff were so attentive and kind. We made reservations at the Rum Factory, Seaside, and the Moonstone. Rum Factory was just ok, but the others were great, with the Moonstone being our favorite. My husband thoroughly enjoyed The Jerk Shack...daily. We had read some negative reviews about the seaweed, but the staff was diligent about making sure to clean ot from the beaches by 11:00 am every day. Overall, had an amazing time!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
My family of 22 people spent 5 wonderful days at the Hilton Rose Hall Resort and Spa in Montego Bay Jamaica. The accommodations were lovely, we had oceanfront units. The food was delicious at every venue. The nightly entertainment was fun and energetic and a good time was had by all in our various age groups. The staff was very friendly and accommodating. It was the perfect vacation place for our family. There was something for everyone!!
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Slow down, relax and be patient.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
Helpful
Response from Raneece Jones, Sales at Hilton Rose Hall Resort & Spa
Responded Jul 14, 2022
Hello bellah12, On behalf of the Hilton Rose Hall Resort and Spa, thank you for choosing to stay at our resort and for sharing your great review with us. We are excited to learn that you had a great stay and that you loved our hotel's facilities. This is heartwarming, and we want you to know that it was a great pleasure hosting you and providing you with exemplary service. We aim to provide our guests with the highest quality in service and we are so happy to hear that we have met that mark with you. We look forward to the pleasure of welcoming you back in the future for another great vacation experience. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Clean rooms, nice staff, decent pools and great food. What more can you ask for on an all-inclusive beach getaway? We stayed here a few nights before joining our friends at Sandals Ochi. While Sandals is always nice and a bit over the top, I sometimes question the value. We were pleasantly surprised by our stay at Hilton Rose Hall and have talked about returning with the kids. Good value, close to airport/city and things to do and overall an easy enjoyable stay.
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Date of stay: November 2022Trip type: Traveled as a couple
Room Tip: Make sure to book any excursions right away, as day-of or next day was unavailable.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
A special thank you to the Hilton staff for making our 19th wedding anniversary a memorable one. We thoroughly enjoyed our stay and will definitely return. The variety of food and taste was exceptional; the service, excellent, staff was friendly and although the wifi was unstable, the amenities great. The activities were entertaining and the effort made to ensure that our stay was enjoyable was felt and greatly appreciated.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Zaria Nasmyth, Owner at Hilton Rose Hall Resort & Spa
Responded 2 days ago
Hello mcleanja, Thank you for taking the time to share your wonderful review with us. We are delighted to know that that you very much enjoyed your stay at our resort, food and entertainment. We're also happy to hear that our dedicated associates provided you with such impeccable service! This is truly amazing! We will certainly share your compliments and appreciation with him and congratulate them both on a job well done! They will be happy to learn of your high praise. Thank you also for pointing out an area of opportunity for us with our WiFi. We're always seeking to improve our resort and feedback like yours will guide us in the right direction. Thanks again for choosing to stay with us. We very much enjoyed catering to you and are so happy to hear that we made your 19th wedding anniversary a memorable one. We can't wait to welcome you back for another fantastic stay. Best wishes,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were served by Denardo. He made sure our family was taken care of and always asked if we were ok. He always greeted us with a smile and made us laugh. Our family of 5 had a great time and we are definitely coming back soon. We enjoyed our stay very much and will recommend to others!
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Zaria Nasmyth, Owner at Hilton Rose Hall Resort & Spa
Responded 2 days ago
Hello 1992AJ, Thank you so much for taking the time to share your recent experience at our resort with us! Here at Hilton Rose Hall Resort and Spa, we do take pride in delivering outstanding service to each of our guests. Thank you for selecting our resort for your vacation choice. We do hope to host you again in the near future for another great stay. Best wishes,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Hilton Rose Hall Resort and Spa was phenomenal! The ambiance, the activities, and the entertainment was exceptional! It was beautiful, clean, and fun! The staff, especially Alethia, Gavin, O’Neil, were excellent! ⭐️⭐️⭐️⭐️⭐️
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Zaria Nasmyth, Owner at Hilton Rose Hall Resort & Spa
Responded 2 days ago
Hello tynees2022, Thank you for taking the time to share your wonderful review with us. We are pleased to hear that you found our resort to your liking. We're also thrilled to hear that you were satisfied with the customer service offered by our associates. This is amazing! Our Team of professionals work hard to meet expectations like yours and we are beyond excited to hear that we have achieved this with you. Thank you for recognizing. They are a true gem and we are excited to hear that they made your stay with us memorable. We will certainly share your compliments with them all and congratulate them on a job well done. Thank you as well for making it The Hilton Rose Hall Resorts Spa Resort and Spa. We very much look forward to your return soon for another fantastic stay with us! Best Regards
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
This resort is everything and more! Timarley went above and beyond to help and make sure we were well taken care of during our stay with making sure our tables were available and serving us the best way hands down! Make sure you look out for him!! The food is amazing and I’m half Jamaican so it’s not so easy to please me when it comes to food!!! Joyce took care of us so well by the main pool every morning & afternoon with drinks and food! To be honest all of the staff down to the towel hut were just amazing & so so friendly!! One of the best all inclusive resort I’ve ever been to. The resort is clean, has great music and attractions including the water park and swim up pool and is family friendly but also perfect for adults! Make sure you book here, you won’t be disappointed!!!!
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Zaria Nasmyth, Owner at Hilton Rose Hall Resort & Spa
Responded 2 days ago
Hello l1772Ytatianac, Thank you for taking the time to share your wonderful review with us. We are delighted to know that that you very much enjoyed your stay at our resort, and that our dedicated associates provided you with such impeccable service! This is truly amazing! Thank you for recognizing Timarley. We will certainly share your compliments and appreciation with him and congratulate him both on a job well done! We're happy to hear that you were pleased with the food and drinks at our resort. This is heartwarming, and we want you to know that it was a great pleasure hosting you and providing you with exemplary service. We aim to provide our guests with the highest quality in service and we are so happy to hear that we have met that mark with you. Thanks again for allowing us to host you. We do look forward to seeing you in the near future for another wonderful stay. Best wishes,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I made a reservation earlier in the year and canceled it well before the non-refundable period, I canceled on 11/9/22 and as of today 11/29/22 I still have not received a refund. I just called into the number on the confirmation email and the person on the phone is telling me refunds take 45 business days and that it is the banks fault. I own a business and work with credit cards and know for a fact that if they submit a refund, it will take no more than 5 business days. So they are holding onto my money and blaming the credit card company and banks. So now do I pay off my credit card and wait for them to refund it and then for Amex to send me a check or do I just file a chargeback..... Very disappointing, I have stayed at other properties by Playa Resorts and just feel let down by this service!…
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Date of stay: November 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Zaria Nasmyth, Owner at Hilton Rose Hall Resort & Spa
Responded 2 days ago
Hello Rossman816, Thank you for allowing us to host you and for leaving your feedback. We are truly saddened to hear that you had such a disappointing stay at our resort, and even more sorry to have disappointed you, our valued guest. Our goal is to exceed our guests' expectation and based on your review, it is clear that we missed that mark with you. Although an apology will not change your experience at our resort, please know that we extend it with all sincerity. We are grateful that you have brought this to our attention. We are always seeking ways to improve the service we offer, and your review will gear us in the right direction. We would love if you could reach out to us by email at zaria.nasmyth@playaresorts.com so we could deep dive in this issue. Thank you for taking the time to share your valued feedback with us. We do look forward to hearing from you. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It is a very large hotel, almost a castle of beds and has little to do with romance. The furnishings are definitely getting on in years. An interior decorator would help the hotel to get a personal touch, which it currently does not have. The food is ok but nothing special. However, the lovingly designed pool area is outstanding. All in all, a good middle class hotel.
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Date of stay: November 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Zaria Nasmyth, Owner at Hilton Rose Hall Resort & Spa
Responded 4 days ago
Hello 859christiank, Thank you for allowing us to host you and for leaving your feedback. We are disheartened to hear that you had some disappointing aspects at our resort while on your vacation. We always strive to ensure that our guests are well taken care of and all or amenities including drinks are up to par. For this we would truly like to extend a sincere apology. We are grateful that you have given us some areas of opportunities as we are always seeking to improve on the quality of our products and the quality of the service we provide. We are also thankful that you have pointed out the aspects of our resort that you have enjoyed. We look forward to the pleasure of welcoming you back in the future for a much better experience. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very nice resort, food is great, lots of variety to choose from. Staff is amazing! So friendly and accommodating. One small complaint is long check in. They need more activities focused on teens. Fun entertainment at night.
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Date of stay: November 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Zaria Nasmyth, Owner at Hilton Rose Hall Resort & Spa
Responded 4 days ago
Hi H4210USmichelel, Thank you for allowing us to host you and for leaving your feedback. We are happy to know that you were pleased with our resort for the most part. Thank you also for pointing out some areas of opportunity for us. We're always seeking ways to improve our resort and your feedback will help to point us in the right direction. Thanks again for making our resort your vacation choice. We do look forward to seeing you again in the future. Best wishes,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$349 - $544 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton rose hall hotel rose hall, hilton rose hall resort and spa, rose hall hotel, hilton hotels montego bay
LOCATION
CaribbeanJamaicaSaint James ParishMontego BayRose Hall
NUMBER OF ROOMS
495
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Claim Your ListingHILTON ROSE HALL RESORT & SPA - Updated 2022 Prices & Hotel Reviews (Jamaica)
Frequently Asked Questions about Hilton Rose Hall Resort & Spa
Which popular attractions are close to Hilton Rose Hall Resort & Spa?
Nearby attractions include Cinnamon Hill Golf Course (0.3 miles), Rose Hall Great House (0.7 miles), and Greenwood Great House (4.6 miles).
What are some of the property amenities at Hilton Rose Hall Resort & Spa?
Some of the more popular amenities offered include a swimup bar, free breakfast, and a pool.
What food & drink options are available at Hilton Rose Hall Resort & Spa?
Guests can enjoy a swimup bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at Hilton Rose Hall Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Rose Hall Resort & Spa?
Conveniently located restaurants include Sugar Mill, Mystic India, and Scotchies.
Are there opportunities to exercise at Hilton Rose Hall Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hilton Rose Hall Resort & Spa have an airport shuttle?
Yes, Hilton Rose Hall Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hilton Rose Hall Resort & Spa have airport transportation?
Yes, Hilton Rose Hall Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Rose Hall Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Rose Hall Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Rose Hall Resort & Spa?
Many travelers enjoy visiting Rose Hall Great House (0.7 miles).