Hilton Rose Hall Resort & Spa

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About

#6 of 9 hotels in Rose Hall
Location
4.6
Cleanliness
4.5
Service
4.4
Value
4.2
Travelers' Choice
Discover the pleasures of an island retreat immersed in the warm hospitality and charm of Jamaica at the All-inclusive Hilton Rose Hall Resort & Spa - a tropical, oceanfront paradise situated on 400 lush acres of an 18th-century sugar plantation. Set directly on the Caribbean Sea and framed by the majestic Jamaican Mountains, this Montego Bay, Jamaica resort is the perfect destination for families seeking fun and adventure, couples longing for a romantic escape, and memorable wedding ceremonies and receptions. Guests enjoy the resort's 489 contemporary guestrooms and suites - each boasting a private balcony or terrace with Ocean Front, Partial Ocean, Tropical and Resort view options.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Beach
Game room
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Pool with view
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Breakfast buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Golf course
Tennis court
Water park
Aerobics
Entertainment staff
Evening entertainment
Karaoke
Table tennis
Nightclub / DJ
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Airport transportation
Shuttle bus service
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Head massage
Massage
Salon
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Dry cleaning
Laundry service
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Room features
Private beach
Additional bathroom
Housekeeping
Private balcony
Room service
Safe
Flatscreen TV
Room types
Ocean view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Green
Languages Spoken
English
Hotel links
Special Offer:$100 Resort Credit Offer
6770Reviews2173Q+A100Room tips
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Mojitomamma15 wrote a review Yesterday
Leesburg, Virginia21 contributions10 helpful votes
+1
We had an amazing stay at the Hilton Rose Hall! The resort property is beautiful and spread out, so lots of space to relax. We had our 2 collge aged daughters with us and we all 4 had so much fun! Check In Process: This is really the only negative thing we can say about this resort --- Check in could have been smoother and quicker. There are about 4 or 5 desks and if you get in a line where the people in front of you take a long time, you are gonna wait.... others that come in after you get to go before you. Perhaps a roped off line would work better. Also, I read that you get greeted with a cool towel and rum punch. No cool towel and the rum punch did not arrive until about 15 minutes into our wait in line. The rooms: Very basic (just like a basic hotel), a little outdated, but clean and enough space. Beds were not great (I prefer a little softer), but comfortable and we all slept well! The balcony view was amazing! We got upgraded to ocean view due to being HH Diamond and that was a big plus! We also got connecting rooms with our daughters, as we requested. We were super pleased with this! The food: Average to above average. Buffet had a lot of choices (even for my picky eaters). Reservations are needed for the other restaurants. We were able to get into the Rum Factory and Mangoes. We liked both. The Rum Factory is inside. We had the best beef brisket! and our server Lemoye (I think I got the name right?) was such a fun server! Mangoes was good too and I can't remember our server's name but she was great! We also loved the Jerk Hut chicken. The bars: All good service. Liquior was not top shelf, but they put adequate amounts in the drinks. The Hilton Delight was one of my faves and Red Stripe beer is good. There are bars everwhere! The entertainment: Very good. We loved the Steel Drum band, the Jamaican Dancers (Jam Dynamite), the Magician, and the Silent Disco. The property: the beach area is small but there are 2 sections divided by a peir with a gazebo (good photo spot). The lazy river was very nice! Sometimes it was hard to get a tube when they first opened at 10am, but within the hour it was easy to get a tube and could get one whevever we wanted one. We were lucky enough to be there on the weekend of Independence Day for Jamaica! We got to catch the parade before we left! So cool! The staff: They work hard! The are mostly friendly and welcoming. The entertainment staff was awesome. Daniela (Abby) sat and played cards with my 18 year old daughter for an hour! Oshane checked in with us frequently to tell us what activities were happening and he always remembered our names. The staff made it so much fun! We recommend the Hilton Rose Hall to families and couples and trips with friends. (a lot of kids, but the resort is big enough that adults can enjoy as well.) We also appreciated that the staff recognized our HH Diamond Status and thanked us for being a loyal member at times.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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bellah12 wrote a review Jul 2022
florida25 contributions29 helpful votes
Hotel's Favorite
My family of 22 people spent 5 wonderful days at the Hilton Rose Hall Resort and Spa in Montego Bay Jamaica. The accommodations were lovely, we had oceanfront units. The food was delicious at every venue. The nightly entertainment was fun and energetic and a good time was had by all in our various age groups. The staff was very friendly and accommodating. It was the perfect vacation place for our family. There was something for everyone!!
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: Slow down, relax and be patient.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
8 Helpful votes
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Response from Raneece Jones, Sales at Hilton Rose Hall Resort & Spa
Responded Jul 14, 2022
Hello bellah12, On behalf of the Hilton Rose Hall Resort and Spa, thank you for choosing to stay at our resort and for sharing your great review with us. We are excited to learn that you had a great stay and that you loved our hotel's facilities. This is heartwarming, and we want you to know that it was a great pleasure hosting you and providing you with exemplary service. We aim to provide our guests with the highest quality in service and we are so happy to hear that we have met that mark with you. We look forward to the pleasure of welcoming you back in the future for another great vacation experience. Best Regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maps766018 wrote a review Aug 6
1 contribution
+1
Great experience overall, but I’d much rather have authentic Jamaican food and more restaurants that feature the cuisine on the premises. You don’t travel to experience the same foods you consume at home. Also, the selection in the restaurants are not many.
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Jacqueline L wrote a review Aug 6
1 contribution
Beautiful resort, food was delicious, excellent entertainment , pristine private beach, our room was clean and the beds were so comfortable. The staff was so friendly. Loved the Three Palm restaurant. We will definitely return.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with friends
Room Tip: Take the complimentary shuttle to shop for souvenirs. Great deals
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Patience A wrote a review Aug 6
4 contributions
+1
Hilton Rose Hall was a pleasant surprise. All inclusive, lots of free entertainment every night, and everyone - and I do mean EVERYONE - was no nice and friendly. They greet you in the lobby at check in with a cool towel and a rum punch. Check in was easy. The waterpark is fantastic, and with food close by and a swim up bar, you can easily spend all day there. Only complaint would be it closes at 4:00 which seems early. You can still swim but the slides and water features are turned off. We booked our excursions ourselves but they do have a Jamaica Tours desk for booking while you are there and the woman we dealt with to get our vouchers was very nice. Bar King Frog has the absolute nicest bartenders. Martina, Kerry Ann, Leonel (spelling????) all super friendly and wonderful! The Michael Jackson show was phenomenal. My husband, a die hard Michael fan, LOVED it! There was different entertainment every night we were there so you won't get bored. If you are a picky eater the food options will leave something to be desired but you should be able to find something. I was a little concerned being a family oriented hotel about kids running around, but we didn't have a problem except one time when parents weren't exactly watching them at dinner. Before we even left my husband was planning a return trip LOL. Would definitely recommend it, and would definitely stay again.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: While tipping is not required we found that it is very much appreciated by everyone.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Keanna D wrote a review Aug 5
1 contribution
Raddai, the dining experience waiter and service associate was amazing! My friends and I stayed at the resort for 6 days and Raddai made sure to be at our service as soon as he saw us, very accommodating- excellent customer service!
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Date of stay: July 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Christopher A wrote a review Aug 4
Allegany, New York49 contributions30 helpful votes
Staying at the Hilton Rose Hall Resort and Spa was overall a good experience. The staff maintained a clean facility, the food was high quality, and the selection was quite extensive. The one thing that was disappointing is that there was no snorkeling right at the resort and the water wasn’t crystal blue (like you’d expect in the Caribbean). The resort website and pictures made it appear that there would be snorkeling onsite. It would have cost quite a bit for me to charter a snorkeling excursion. Also, the cabanas were not part of the “all inclusive” part of the package. But I think that’s fairly uniform, industry-wide. Also, I didn’t catch one whiff of marijuana smoke the entire time, which was good. We were traveling with small children and we didn’t want to have blatant drug use/drunkenness around. There were some guests who clearly just wanted to break rules. But the hotel staff seemed to handle those situations well. So if you’re considering going to this resort, I would recommend it.
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Date of stay: August 2023
Value
Cleanliness
Service
Room Tip: It all depends on what kind of room you want. They had all different views from your balcony...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
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Daydream739072 wrote a review Aug 3
2 contributions2 helpful votes
Second stay here after they had a disaster with the air con 18 months ago. Incredible. It’s a beautiful resort with lots to do and brilliant staff who can’t do enough for you. The beach on the resort is stunning with turquoise blue water and palm trees galore. The food is delicious and there’s something for everyone. I loved it here. So much so that we stayed on the resort for the whole 14 days when we’d originally planned to do other things. We’ve never done that before. I can recommend enough
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Date of stay: August 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Danielle M wrote a review Aug 3
1 contribution
We stayed here for 5 nights and we were pleasantly greeted with cool rags and a rum punch. Based on other reviews we requested a room on the side with the golf course to be away from the noise. Well, little did we know that we would get a connecting room. The lady at check-in made no mention of this. We could hear literally everything next door. The room was also quite outdated. We requested a room change and got a higher floor on the other side of the resort. MUCH BETTER! On Monday night, July 24, at approximately 8PM the lights went out at the entire hotel 😳. The property was pitch black! The lights blinked back on about twice and then went completely again for about 40 mins. Thankfully, I was waiting on the elevators and not in one but, I did have to make my way quite the hike up to the 7th floor. In a total panic I said I would speak to the front desk in the morning and just sleep the rest of the evening. The next day however, we had pre-booked an excursion and we were gone for the entire day. I heard other guests and their experience with the power outage and decided before checkout we would discuss what happened. At this point the hotel made no attempts at reaching out to their guests, no attempt made to check on our well being. I was not impressed. However, having not been home in so long due to COVID we made the best of our experience. The overall experience was an 8/10. The food and customer service (for the most part) was great. They also charged me for a local call and labelled it as long distance, smh. Even at checkout no one mentioned anything, not even the customary “how was your stay?” As mentioned it was an overall good experience it’s just the little not so good parts left quite a bad taste.
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: The rooms on the side with the golf course a very outdated. Get the other side if possible
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Zaria Nasmyth, Sales at Hilton Rose Hall Resort & Spa
Responded 4 days ago
Hello MDanielle23, Thank you for sharing your feedback with us regarding your recent 5-night stay at our resort. We truly appreciate your candid remarks, and we apologize for any inconveniences you encountered during your visit. We are pleased to hear that you were warmly greeted upon arrival. However, we sincerely apologize for the oversight in not informing you about the connecting room situation. We understand the importance of a peaceful and relaxing stay, and we're sorry for any disturbances caused by this arrangement. We're glad to know that the room change to a higher floor on the other side of the resort proved to be a much better choice for you. The unexpected power outage on Monday night was indeed an unfortunate incident, and we apologize for any inconvenience it caused you and our other guests. Your safety and well-being are of utmost importance to us, and we regret that we didn't reach out to check on you after the incident. We will take this feedback as an opportunity to improve our communication and guest care during such situations in the future. We're glad that you still made the best of your experience, and it's heartening to hear that the food and customer service were great overall. However, we're sorry to hear about the issue with the local call charge, and we will address this with our team to ensure accurate billing procedures moving forward. We value your feedback and take your comments seriously. Your feedback will be shared with our management team to help us improve our services and enhance the overall guest experience. Once again, we apologize for any inconveniences you encountered and thank you for choosing our resort for your stay. We hope that you will give us another opportunity to exceed your expectations in the future and provide you with a truly exceptional stay. Best wishes,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
RICHARD G wrote a review Aug 3
6 contributions1 helpful vote
Very nice environment Clean Room Very nice ambiance Lovely laid out Property Very Friendly Accommodating Staff Good food and drinks I had a really wonderful visit My visit was a family trip of 27 family members All had an amazing time I will definitely be back
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Date of stay: July 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Not the right property for you?
There are more places to choose from in the Rose Hall area.
PRICE RANGE
€318 - €465 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton rose hall hotel rose hall, hilton rose hall resort and spa, rose hall hotel, hilton hotels montego bay
LOCATION
CaribbeanJamaicaSaint James ParishMontego BayRose Hall
NUMBER OF ROOMS
495
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HILTON ROSE HALL RESORT & SPA - Updated 2023 Prices & Hotel Reviews (Jamaica)

Frequently Asked Questions about Hilton Rose Hall Resort & Spa
Which popular attractions are close to Hilton Rose Hall Resort & Spa?
Nearby attractions include Rose Hall Great House (0.7 miles), Cinnamon Hill Golf Course (0.3 miles), and Greenwood Great House (4.6 miles).
What are some of the property amenities at Hilton Rose Hall Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant.
What food & drink options are available at Hilton Rose Hall Resort & Spa?
Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Hilton Rose Hall Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Rose Hall Resort & Spa?
Conveniently located restaurants include Mystic India, Sugar Mill, and Scotchies.
Are there opportunities to exercise at Hilton Rose Hall Resort & Spa?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Does Hilton Rose Hall Resort & Spa have an airport shuttle?
Yes, Hilton Rose Hall Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Hilton Rose Hall Resort & Spa have airport transportation?
Yes, Hilton Rose Hall Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hilton Rose Hall Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Hilton Rose Hall Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Rose Hall Resort & Spa?
Many travelers enjoy visiting Rose Hall Great House (0.7 miles).