Rodovia BA 099, Linha Verde Km 65 Condominio Reserva, Imbassai, Mata de Sao Joao, State of Bahia 48280-000 Brazil
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Travel safe during COVID-19
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What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Stay-at-home policy for staff with symptoms
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Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Grand Palladium Imbassai Resort & Spa
Updated 06/25/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#2 of 3 hotels in Imbassai
Location
4.2
Cleanliness
4.2
Service
4.0
Value
3.9
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Free breakfast
Beach
Bicycle rental
Kids stay free
Parking
Wifi
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Fitness classes
Sauna
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Kids' meals
Snack bar
Swimup bar
Poolside bar
Rooftop bar
Game room
Tennis court
Aerobics
Entertainment staff
Evening entertainment
Table tennis
Babysitting
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Airport transportation
Shuttle bus service
Car hire
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Foot massage
Full body massage
Head massage
Massage
Salon
Solarium
Steam room
Baggage storage
Concierge
Currency exchange
Gift shop
Shops
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Allergy-free room
Air conditioning
Private beach
Housekeeping
Private balcony
Minibar
Refrigerator
Flatscreen TV
Safe
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Languages Spoken
English, Spanish, Portuguese
Location
Full view
Contact
Rodovia BA 099, Linha Verde Km 65 Condominio Reserva, Imbassai, Mata de Sao Joao, State of Bahia 48280-000 Brazil
Name/address in local language
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14785Reviews1768Q+A28Room tips
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We had an amazing one week stay at Palladium Imbassai. From the travel club staff to the restaurant staff, everyone was welcoming and friendly. The remodeling and opening of the signature level clubs was a really nice treat and we enjoyed them fully! My husband and I spent a lot of time at the spa. The masseuses were really great and we loved the juice bar and facilities. We also took a kayaking trip with Thor which we thoroughly enjoyed! Thanks Thor for taking care of us. And thanks Emmanuela and Alvaro for taking great care of our travel club needs. Until next time!!
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Date of stay: July 2022Trip type: Traveled with family
Room Tip: You have a bit of a walk to the beach but it is sooo worth it!! Plus you get extra steps in!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Quilla Oviedo, General Manager at Grand Palladium Imbassai Resort & Spa
Responded 4 weeks ago
Dear Guest, Nothing makes us happier than receiving your review, receiving this feedback and having confirmation that we were able to provide you with a good stay makes us very happy. We always seek to offer our guests every comfort and making each stay wonderful and that you can enjoy all the welcome and the quality of our services. It is a great satisfaction to know that you appreciated our activities, structure and the cordiality of our service. Our sincere thanks for your recognition to our collaborators, We will share the praise for the department and rest assured they will be delighted to receive the recognition. We hope to have the honor of welcoming you again. Greetings, Josy Santos Community Manager Assistant
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My husband and our 2yo daughter stayed at the resort for 4 days for a friends wedding and we had a terrible experience. Starting from the check in: we traveled with some friends so we were in 3 rooms and we requested that our rooms were close together. The front desk said that unfortunately our rooms were already sorted out and only two rooms were in the same villa, the other was in a villa completely separated across the entire complex and there was nothing that they could do about it. Arriving at our room the smell of mold was overwhelming, had to leave the balcony window open for the whole day in order to come back and be able to sleep. The room was incredibly dark and outdated. The bed and pillows were comfortable though. Don’t be fooled by the “all inclusive” claim. A lot of services offered have extra fees. The a lá carte restaurants (steak, Japanese, Mediterranean) are super hard to get a reservation. And you only have a limited amount of reservations depending on the number of nights you stay at the hotel. For example: we had a 4day/3night reservation so we could only go to 1 dinner até the a lá carte restaurants. We did the check in and IMMEDIATELY tried to make a reservation and they only had one spot available in one of the restaurants at 6:30PM at the Japanese restaurant which is a very early time when you’re in a resort enjoying pool and beach. The food there was quite good and I’d like to highlight the service of manager Timóteo that was the most caring and helpful staff in our whole stay! On the other hand the Agda buffet (the main restaurant) is a big disappointment!! They have a big variety of options but all tasteless, underseasoned. The deserts might be the worst, they look beautiful but all taste the same and they don’t even taste good. Breakfast is a bit better considering it is less elaborate. The Poseidon buffet on the beach is even worst. They have these big jars with pickled options that look disgusting. The food options are even worse than Agda. The overall service is just bad. We had a lot of rain in one of the days of our stay. And all the buildings (villas, restaurants, spa, etc) are separate, with no covered path/connection between them. We went to the Agda restaurant for dinner and when we finished It was raining. So we asked for umbrellas in the reception and they said they didn’t have enough for all guests, but we could wait for the golf car to take us to our villa, but they only had ONE driver for the night, only 5 seats only for each drive, and a big line of other guests waiting! They have more than 600 ROOMS in the whole complex!!! So we had to walk to our villa (the most distant one) in pouring rain with my sleeping 2yo (she obviously woke up as soon as we started our walk). I could keep on giving examples of more episodes of bad service, bad organization, but I feel like I have made it clear that this is NOT a 5-star hotel! They might have the status but they don’t make you feel comfortable, well served, or in any way luxurious like a 5-star hotel should!…
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Date of stay: May 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Quilla Oviedo, General Manager at Grand Palladium Imbassai Resort & Spa
Responded May 26, 2022
Estimado Sra. Tatiana, En primer lugar, nos gustaría agradecerle por elegir Grand Palladium Imbassaí Resort & Spa como su destino de vacaciones y por tomarse el tiempo para comentar su estadía. Nos disculpamos sinceramente por no haber cumplido con sus expectativas. Les aseguro que esta situación no cumple con nuestro estándar de calidad, trabajaremos duro para que situaciones similares no vuelvan a ocurrir. Compartí sus observaciones y sugerencias con los respectivos departamentos, y enfatizo que estaremos mejorando nuestro equipo para que siga comprometido con mejorar cada vez más la calidad de nuestros servicios. Esperamos tener la oportunidad de darle la bienvenida nuevamente y cambiar la imagen que quedó de esta última experiencia. Sinceramente, joelma lima Asistente de Community Manager
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A five day period that really surprised me. We could enjoy a lot everything that the resort could offer us. Definitely somewhere to go back and to indicate for friends. A very prepared team, wonderful accommodations. Thank you all!!!
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Review collected in partnership with this hotel
Date of stay: May 2022Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Quilla Oviedo, General Manager at Grand Palladium Imbassai Resort & Spa
Responded May 26, 2022
Dear Mr./Mrs. Ibutida, Thank you for sharing your experience at Grand Palladium Imbassai Resort & Spa and contributing to the continuous improvement of our services. We are truly happy to hear that we were able to provide a very positive experience for you and your family. We hope to have the honor of welcoming you again in the near future. Greetings from all our team Regards, Joelma Lima Community Manager Assistant
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+1
My husband and I stayed at the Grand Palladium in Bahia, Brazil. It was our very first time visiting South America and it was a trip we will never forget. Although we do not speak any Portuguese, the staff was very helpful and made us feel very welcome. In particular, Adriano who works in the premium villa was particularly helpful. He walked around the property with us when we arrived and showed us where everything was. He was a great resource our entire trip. We also appreciated Josmar (mesonero) who practiced his English with us and made us feel comfortable every time we visited the beach restaurant. The friendly faces who work at the premium bar on the beach were phenomenal and made our time all the more fun—Ainöa, Machado, Nilda, and Josenildo—thank you for the drinks and the good times! Transportation to and from the airport was a breeze thanks to Mario, the taxista who made sure we got where we needed to go safely. We also had the pleasure of visiting Praia do Forte and Marcos, our taxista that day, was a pleasure to talk to and he continued to follow up with us after our day trip to see if there were any other places we wanted to visit. We loved the beach views, the food, the fun atmosphere at the pool, and the accommodations were spectacular. But the staff at the Grand Palladium were what made our stay so great. We will be back!!…
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Date of stay: March 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Quilla Oviedo, General Manager at Grand Palladium Imbassai Resort & Spa
Responded Mar 21, 2022
Hello Mrs. kyleobiora, Good thing to read a review like yours! We are very happy to know that you, during your stay with us at the Grand Palladium Imbassaí, lived unforgettable moments and that you took back good memories of us. I hope to see you soon, so that you can enjoy our services and our structure! Receive a warm hug from our entire Palladium team! Sincerely, Joelma Lima Community Manager Assistant
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Best honey moon. Amazing service and location. Everything was a pleasure. Just the Japanese restaurant could have a better service but all the rest was amazing. I hope to come back in a future not to far for a next honey moon.
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Review collected in partnership with this hotel
Date of stay: February 2022
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Quilla Oviedo, General Manager at Grand Palladium Imbassai Resort & Spa
Responded Feb 21, 2022
Dear Mr./Mrs. Aymeknotts, Thank you for your review, we are glad that you were satisfied with our services and for the trust placed in Grand Palladium Imbassaí to enjoy with your family. It is very gratifying to know that we have achieved our main objective, which is excellent service and that we can provide a wonderful stay. We hope to see you soon. Regards, Joelma Lima Community Manager Assistant
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The Type of room I Booker was Not available when I arrived, there was a miscommunication between the hotel and the travel assistant company. Could not book all available restaurants nor go twice to the most liked one(s)
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Review collected in partnership with RCI
Date of stay: December 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Quilla Oviedo, General Manager at Grand Palladium Imbassai Resort & Spa
Responded Dec 30, 2021
Dear Mr. Marcio, First of all, I would like to thank you for your comments about your stay at our Grand Palladium Imbassai Resort & Spa, we will share them with our respective departments. Our goal is to serve our customers better and better, exceeding their expectations whenever possible, so your comments are of paramount importance for our continuous improvement. We look forward to your next visit to our resort, I am at your disposal for whatever you need. Regards, Joelma Lima Community Manager Assistant
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All places, foods and drinks prepared with care for a better experience in the Grand Palladium Spa. The staff has exceptional service. Congratulations if your choice to next travel and enjoy a wonderful resort.
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Date of stay: December 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Quilla Oviedo, General Manager at Grand Palladium Imbassai Resort & Spa
Responded Dec 10, 2021
Dear Mr. Walter, Thanks for sharing your experience with us. Your feedback is extremely valuable to us as turning guests into fans is our ultimate mission. We are pleased to know that you had a great time with us. and who took a beautiful memory. Thank you for choosing the Grand Palladium Imbassai Resort & Spa as your vacation destination! Regards, Joelma Lima
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It was an early programed family trip, organized by G.A.S consulting for consultants and family. We supposed to relax and participate in educational events related to Company activities, we relaxed but all events related to consultants was suspended.
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Review collected in partnership with this hotel
Date of stay: November 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Quilla Oviedo, General Manager at Grand Palladium Imbassai Resort & Spa
Responded Nov 22, 2021
Dear guest, Thank you for your contribution! Excellent to know that we were able to provide you with another great experience. We will be waiting for your next visit to surprise you even more. Greetings from our entire team. Sincerely, Joelma Lima Community Manager Assistant
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Just spent 4 nights here. Fantastic staff (if only we could’ve seen their smiling faces, next time hopefully no masks), great room except no hot water for shower. Grounds and pool impeccable and relaxing. Beach was a blast especially the bar and buffet so yum! Specially restaurants very good, but found meats at Brasilian and reg. buffet mostly overcooked. Very nice touch that buffet choices also described in English. As a perk we got to go to the hydo pool and it was a highlight. Set back from beach but a quick bus or cart ride away, only old bus used desperately needs to be electric as smelling desil fuel during ride yuk. Work carts on site same as some loud and fumes. Other big + no tipping (just hope staff is getting living wage) unlike resort we stayed at in Mexico. Super value, fantastic culture & everyone in Brasil taking covid seriously, no anti-mask nonsense like the USA, bravo Brasil!…
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Date of stay: September 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Quilla Oviedo, General Manager at Grand Palladium Imbassai Resort & Spa
Responded Oct 2, 2021
Thank you for the evaluation Mr. jimmuld00n, Offering an excellent experience and good memories is our main objective. We seek excellence in all our services on a daily basis and receiving an assessment like yours encourages us more every day. We appreciate the comments and suggestions that you kindly share with us, because only through them we can correct any deficiencies and improve the level of our services that we intend to be of excellence. We look forward to your next visit to surprise you even more! Yours sincerely, Joelma Lima Community Manager Assistant
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The hotel and its service are amazing, UNLESS you have some food restriction (allergies or intolerance), than they will just offer you whatever they have or give suggestions as: "why don't you order a pizza without cheese?"
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Review collected in partnership with this hotel
Date of stay: September 2021Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Quilla Oviedo, General Manager at Grand Palladium Imbassai Resort & Spa
Responded Sep 27, 2021
Dear Mr. Pedro, First of all, we would like to thank you for visiting the Grand Palladium Imbassai Resort & Spa. We are sorry to hear that your stay with us did not live up to your expectations, I will share your observations with the respective departments, in order to increasingly improve the quality of our services I hope I can have the chance to receive you again in the future and change the image that was left of this experience. Regards, Joelma Lima Community Manager Assistant
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PRICE RANGE
$224 - $450 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
grand palladium imbassai resort and spa, grand palladium imbassai hotel mata de sao joao
LOCATION
BrazilState of BahiaMata de Sao JoaoImbassai
NUMBER OF ROOMS
654
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Claim Your Listing Frequently Asked Questions about Grand Palladium Imbassai Resort & Spa
Which popular attractions are close to Grand Palladium Imbassai Resort & Spa?
Nearby attractions include Nossa Senhora dos Prazeres Chapel (3.7 miles), Imbassai Beach (1.1 miles), and Imbassai Beach (1.1 miles).
What are some of the property amenities at Grand Palladium Imbassai Resort & Spa?
Some of the more popular amenities offered include a swimup bar, a rooftop bar, and free breakfast.
Which room amenities are available at Grand Palladium Imbassai Resort & Spa?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Grand Palladium Imbassai Resort & Spa?
Guests can enjoy a swimup bar, a rooftop bar, and free breakfast during their stay.
Is parking available at Grand Palladium Imbassai Resort & Spa?
Yes, free parking is available to guests.
What are some restaurants close to Grand Palladium Imbassai Resort & Spa?
Conveniently located restaurants include Baea, Cajueiro'S Bar & Restaurante, and Sombra da Mangueira.
Are there opportunities to exercise at Grand Palladium Imbassai Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Grand Palladium Imbassai Resort & Spa have an airport shuttle?
Yes, Grand Palladium Imbassai Resort & Spa offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Grand Palladium Imbassai Resort & Spa have airport transportation?
Yes, Grand Palladium Imbassai Resort & Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Grand Palladium Imbassai Resort & Spa located near the city center?
Yes, it is 1.0 miles away from the center of Imbassai.
Are any cleaning services offered at Grand Palladium Imbassai Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.