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Sheraton Club des Pins Resort

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461 Reviews from our TripAdvisor Community

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Showing 230: English reviews
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Ouargla Province, Algeria
Reviewed 1 week ago via mobile

The number one luxurious hotel in Algeria, Great building, architecture, and services.. I have been there for a seminar, for the first time in Algeria I see such professionalism, many choices of restaurants and bars .. it's the best hotel in Algeria. . . Recommended for expatriates

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Helpful?
Thank DAMAS M
All over
Reviewed 1 week ago

Nice, quiet room, clean. Rooms are tired and need a facelift. Breakfast excellent. Do not order food at the lobby bar/restaurant - the salad I had there was not fresh. Indeed, did not feel well after having it.

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Helpful?
Thank Vagabond2012
Courbevoie, France
Reviewed 2 weeks ago via mobile

Quiet and clean place to stay Perfect for business purpose Ive spent 6 nights there, rooms are spaceful clean and quiet Food is good Service reach the européen standard The only thing which is annoying is the distance with the Town center minimum 40 min drive

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Helpful?
Thank Kamilia B
Reviewed 2 weeks ago via mobile

Thank you to Yasmine and Ahmed at the Front Desk for their professionalism and their kindness! Both have been so friendly, understanding and smiling always... Great stay with my colleagues! It would be great if the hotel could arrange car rental as it was so difficult to rent a car for 24 hours... almost impossible and overpriced as it was...

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Helpful?
Thank Sebastien B
Paris, France
Reviewed 2 weeks ago

the location is far from the city , the room is so small and dirty m the staff is not trained , and i can't believe they have a reception manager , there was manager ( lady ) who doesn't know anything about the custmer service , i don't thing the general manager is alive , i believe that starwood...

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Helpful?
Thank corridoalex65
SheratonClubDesPins, Manager at Sheraton Club des Pins Resort, responded to this review

Dear corridoalex65, Thank you for taking the time to share your experience, impressions and concerns with Trip Advisor. We are sorry to read that we did not meet your expectations and are wondering if you could elaborate on this further to us in order to make the necessary improvments. Please contact me at: chanez.tolba@sheraton.com Looking forward to connect with you...

Reviewed 4 weeks ago

We have stayed here multiple times and generally have a good experience. This visit was made made even more special by Hanane who went out of her way to accommodate our requirements with regards to finding a conference room despite the hotel being fully booked by another company. Compliments to her going above and beyond what was required from her.

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Helpful?
Thank Jacques V
Beirut, Lebanon
Reviewed March 14, 2017

This is my second stay at this Sheraton, disappointed again!! The amenities are really poor and rooms are not clean. Breakfast is OK. meeting rooms are fine. The staff is not nice, and it takes forever for check in and out processes.

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Helpful?
Thank tony-ElH
SheratonClubDesPins, Manager at Sheraton Club des Pins Resort, responded to this review

Dear tony-ElH, We appreciate your feedback shared with Trip Advisor and thank you for the positive comments on the breakfast and meeting rooms. We are sorry to learn that your second stay with us was not pleasant! We value your comments, which were escalated to the concerned team for awareness. Please, let me assure you, this is not the typical...

Reviewed March 11, 2017 via mobile

After my previous experience in November '16, I tried hotel Sheraton again. The service was again not complete. Each day, I had to contact Customer service to ask missing items : cup for the coffee, coffee, milk, towels, ... I don't understanding that for such a high quality Group as Sheraton, the quality manager does not exist or if he...

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Helpful?
Thank PW1234567890
SheratonClubDesPins, Hotel Manager at Sheraton Club des Pins Resort, responded to this review

Dear guest, First of all, thank you for having chosen our hotel and for your review. We regret that we could not meet your expectations. Normally all our guests indipendently the type of booking and payment are invited to leave a deposit upon check-in in order to facilitate all the charges and avoid unpleasant situations as this happened to you....

A TripAdvisor Member
Level Contributor
20 reviews
12 hotel reviews
4 helpful votes
Reviewed March 11, 2017 via mobile

Came here recently for business reasons, staying only for one night. Like every tired person, end of the day you just wanna relax by changing your suit and enjoying a nice dinner. Sushi restaurant at the first floor would have been a great idea if the Manager of the bar, or whoever that guy was, in a grey suit, wouldn't...

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Thank A TripAdvisor Member
Reviewed March 9, 2017 via mobile

Very nice property on the beach with reasonably good service at the front desk. The rooms were large however the linens looked old. Most of the staff speak English and are willing to help. Couldn't control the air conditioning in the room but wasn't a big deal this part of the year

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Thank Fiazuddeen T
SheratonClubDesPins, Hotel Manager at Sheraton Club des Pins Resort, responded to this review

Dear Guest - Fiazuddeen T, Thank you very much of having shared these notes. Your comment has been noted down and analysed for improvement. We trust to have you once again in our care soon, Sincerely Gaetano Petruzzella Hotel Manager

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230 photos of this hotel

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Amenities

Highlights
  • Pool
  • Free Parking
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Beachfront
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Algiers only beachfront hotel, the Sheraton Club des Pins is the first five-star resort in the country. Ideally located on the western tip of the city in the beautiful and absolutely secured Club des Pins area. ... more   less 

Additional Information about Sheraton Club des Pins Resort

Address: Boite Postal 62, Staoueli 16062, Algeria
Location: Algeria > Algiers Province > Staoueli
Price Range: $246 - $401 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Club des Pins Resort 5*
Number of rooms: 419
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Also Known As:
Sheraton Club Des Pins Hotel Staoueli
Sheraton Hotel Des Pins
Sheraton Algiers
Algiers Sheraton
Sheraton Club Des Pins Resort Algeria/Staoueli
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Club des Pins Resort staff and other travelers.
4 questions
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Questions? Get answers from Sheraton Club des Pins Resort staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Get sea view”
Vagabond2012, 1 week ago | Read review
“worst room in my life , no watter”
corridoalex65, 2 weeks ago | Read review
“Check the room before unpacking”
vcluong, Mar 9, 2017 | Read review
“junior suits have balconies. Just make sure they are clean))”
Mom-frequenttraveler, Oct 13, 2016 | Read review
“Rooms with a sea view are best.”
TurboKev, Oct 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question