The hotel it’s self is lovely with fantastic gardens to relax in, hard to believe that you are in the middle of Kabul. It is unfortunate that the staff are both incompetent and unhelpful.
The hotel always seems to be under staffed and you wait an forever only to receive an unhelp…
The hotel has good safety and security services. Food is awesome and all the staff are very helpful. I did not feel that I am in Kabul. It is very beautiful and comfortable hotel. The interior decoration is very ethnic.
The Serena hotel is a veritable oasis in the center of the bustle of Kabul - after an exhausting work day it is pleasure to return to the gorgeous gardens and gracious hospitality of the Serena. The rooms are spacious and elegant, the food is delicious, and the hospitality is war…
Super safe hotel. You have to go through a lot of security to even reach the hotel lobby which is reassuring. The rooms are spacious. The hotel is a bit old but well looked after and has everything you need. Location is perfect for getting around. The staff are extremely friendly…
I enjoyed my stay at Serena, i love Serena food and calm and peaceful environment. Music at Zarnegar has its own beauty and always enjoyable. Front desk staff are very polite and cooperative. overall hotel is managed very well , keep the good services up
"There won’t be a problem the hotel is usually empty, which says it all."
"any room is great!"
"For those who have total security paranoia (like me) ask to be housed in the north wing."
"All rooms seem to be equally attractive and quiet."
"Try the garden view rooms on the 3rd floor"