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Neemrana's Hotel de l'Orient

Certificate of Excellence
17, Rue Romain Rolland, Pondicherry 605001, India
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1 room 1 adult
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402 Reviews from our TripAdvisor Community

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Mumbai
Level Contributor
31 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Despite some negative comments on Trip Advisor about this hotel, we went ahead and booked it as it truly was our first choice and nothing else we explored later matched up to our image of a heritage hotel that LÓrient had created in our minds. And I am very happy to say, our choice proved to be right for several... More 

Helpful?
Thank swapna k
Mumbai (Bombay), India
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed 1 week ago NEW

My family and I have traveled across the world and have never before faced such a terrible experience. This is a long review, but if you read down to the end, I assure you it would save you a lot of trouble in the future. We had booked premium rooms at Neemrana's Hotel De l'orient way back in October for... More 

Helpful?
4 Thank shivanism
Mumbai (Bombay), India
Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 stars Reviewed 2 weeks ago

I was glad when this place had only one room available when we travelled to Pondicherry without any reservation on a long weekend. the staff was hospitable and the rooms were really large & old style like other Neemrana hotels. Everything about the hotel was fantastic except the AC that groaned & didnt really work well. the room was really... More 

Helpful?
Thank PrashanthiKK
NeemranaHotels, Guest Relations Manager at Neemrana's Hotel de l'Orient, responded to this review

Dear Guest, Thank you for your kind feedback about Neemrana’s Hotel de l’Orient, in Pondicherry! We are pleased to know that you got a chance to explore the nearby attractions in the charming French town. Located in close proximity to the beach and the promenade, the 18th century mansion offers an ideal location to help you enjoy the sights and... More 

Mumbai (Bombay), India
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 3 weeks ago

We had a lovely room overlooking the street on the first floor called Yanaon. As we are a family of 3 this room was perfect of us. Loved the old style furniture, the prints put up on walls. There were spacious sitting areas outside the rooms which would be great to utilize if you are a large group. The location... More 

Helpful?
1 Thank shubhangiathalye
NeemranaHotels, Guest Relations Manager at Neemrana's Hotel de l'Orient, responded to this review

Dear Guest, Thank you for your warm feedback! We are pleased to learn that you enjoyed your stay in the Yanaon room and appreciate the ambience and the décor at Hotel de l’Orient. In our effort to restore life to a ruin and strike a balance between the old world charm and modern hospitality, such compliments are always rewarding and... More 

Boston, Massachusetts
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 4 weeks ago

About the only thing this hotel has going for it, is it's location. Upon check-in, we felt like we were intruding on them and they had other things to do. Room was off the main area, next to the outdoor dining area. If a loud group was having a good time, it would be very noisy in our room as... More 

Helpful?
Thank Linell53
NeemranaHotels, Guest Relations Manager at Neemrana's Hotel de l'Orient, responded to this review

Dear Guest, Thank you for taking time out to share your experience with us! We are extremely disappointed to learn of your experience. This should never have been the case and we are writing to apologise for the shortfalls. We would like to assure you that your observations have been taken up seriously with the members of staff on-site and... More 

New Delhi, India
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 4 weeks ago

When I added Pondicherry in my` to be visited' list, this property was always on my mind. Having stayed earlier in other properties of Neemrana had an expectation which turned into a disappointment as we landed at the property. One , it was much smaller a property than expected , the upkeep was not upto the mark, the staff though... More 

Helpful?
Thank MG_del_2503
NeemranaHotels, Guest Relations Manager at Neemrana's Hotel de l'Orient, responded to this review

Dear Guest, Thank you for taking time out to share your experience with us! We are pleased to know that you enjoyed your stay at the Calicut room as well as the proximity of the property to the beach and the promenade. However, it is disappointing to learn that we could not meet your expectations and we wish to apologise... More 

Bengaluru (Bangalore), India
Level Contributor
24 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We stayed at Neemrana's Hotel De L'Orient during Christmas for 3N/4D and had a very pleasurable stay. This place has its old world charm which is very attractive and is closely situated (at a walking distance) to the promenade street (which is a big plus). Rooms are well-maintained, cosy and extremely comfortable. Customer service in general was decent but the... More 

Helpful?
Thank hvr_0806
NeemranaHotels, Guest Relations Manager at Neemrana's Hotel de l'Orient, responded to this review

Dear Guest, Thank you for your kind feedback about Neemrana’s Hotel de l’Orient in the white town of Pondicherry! As we strive to infuse life and restore charm to these historic structures and create unique and memorable experiences, it is always deeply rewarding when our guests enjoy their visit and appreciate the effort of the team. We are delighted to... More 

Amsterdam, The Netherlands
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

Good enough to spend a night or 2! Okeyisch clean (dont look under the bed), near to beach, bargain 200rupees off per night also in weekend. Be aware of loud Indian tourist in weekend. Good location! Good Internet.

Helpful?
Thank Chicabethje123
NeemranaHotels, Guest Relations Manager at Neemrana's Hotel de l'Orient, responded to this review

Dear Guest, Thank you for writing to us about your experience at Hotel de l’Orient! We are pleased to know that you enjoyed the stay, the proximity of the property to the beach and the promenade as well as the services and facilities offered. It is however, disappointing to learn of your observations about the maintenance and housekeeping and we... More 

Hyderabad, India
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed January 4, 2016

The only thing good about the hotel is that its located close to the beach. Apart from that there is nothing really to look forward to. The menu at the restaurant had a select few dishes and the complimentary breakfast was really nothing.! The management in the hotel is pretty terrible except for 3 people namely Mr. Prabhakar, Ms. Devi... More 

Helpful?
Thank sshanker21
NeemranaHotels, Guest Relations Manager at Neemrana's Hotel de l'Orient, responded to this review

Dear Guest, Thank you for taking time out to write to us! Although we are pleased that you enjoyed the proximity of the mansion to the beach and the promenade, it is deeply disappointing to learn of your experience and to know that your visit did not turn out as expected. Since every room at our properties carries its own... More 

Bengaluru (Bangalore), India
2 reviews
5 of 5 stars Reviewed January 4, 2016

My wife and I stayed at the Surat room at De L'Orient for our anniversary in Nov 2015. The staff were very courteous and we absolutely love how Neemrana restores heritage buildings so we get a chance to experience the beautiful architecture or the past. We're such a big fan of Neemrana's that we first look if there is a... More 

Helpful?
Thank Tripskinned
Questions? Get answers from hotel staff and past guests. Ask a question

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