Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Spanish, German
Property amenities
Free public parking nearby
Wifi
Pool
Bar / lounge
Mini golf
Billiards
Kids' outdoor play equipment
Airport transportation
Street parking
Paid wifi
Outdoor pool
Restaurant
Breakfast buffet
Snack bar
Poolside bar
Table tennis
Car hire
Rooftop terrace
Currency exchange
Outdoor furniture
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
24-hour front desk
Laundry service
Self-serve laundry
Room features
Private balcony
Safe
Seating area
Sofa
Kitchenette
Microwave
Refrigerator
Flatscreen TV
Kitchenware
Room types
Non-smoking rooms
Location
Calle Albani, 2, 38650 Los Cristianos, Arona, Tenerife Spain
Name/address in local language
Apartamentos Aguamar
2,670 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Apartamentos Aguamar presents a rather subdued atmosphere, as many guests have noted the pool area's lack of vibrancy due to absent music and activities. While the staff receives high marks for friendliness and efficiency, some travelers feel the hotel's value is diminished by additional charges for essentials like sunbed cushions, parasols, and Wi-Fi.
The rooms are generally found to be basic and clean, albeit with dated decor and comfort issues. Despite occasional noise complaints, the hotel's cleanliness and convenient location near attractions are consistently praised.
Location
Convenient
Atmosphere
Uninspiring
Rooms
Basic
Value
Expensive
Cleanliness
Spotless
Noise level
Mixed
Service
Friendly
Amenities
Underwhelming
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Returned to the UK five days ago after spending 28 days in Los Christianos staying at the Aquamar. We chose this hotel after having bad experiences at a neighbouring hotel last year. We were allocated room 226 on the second floor where we got sunshine late afternoon. The cleanliness of the hotel and the rooms was excellent, towels and bedding changed regularily and bins emptied daily. Kitchenette adequate for simple meals, two rings, microwave, toaster, coffee maker, fridge and kettle. Plenty of take out restaurants nearby including fish and chips. We always take a few catering items with us when self catering, sharp knife, scissors, cheap egg cups, just in case, as expected they were not supplied. Two single beds, which we found comfortable, some people complained hard. Open fronted wardrobe and only one small drawer. Plenty of electric sockets. Bathroom small narrow bath with powerful overhead shower, loads of hot water. Good hairdryer and basic toiletries supplied. Safety deposit boxes available near reception at a charge. T.V channels included BBC 1 and 2, ITV, ITV2+1 and BBC news. T.V was free. You could buy WIFI but we used our own. Ceiling fans in bedroom and lounge very quiet, no air con so can't comment what it would be like mid summer. We didn't use restaurant or bar and only sat around the pool once. Saw one selfish woman put out about 15 sunbeds first thing and lay towels on them, some didn't get occupied for hours. Travelled with Jet2 and very happy with their service great to get your cases picked up, saves hassle at the airport. Despite some negative reviews and comments it is worth remembering this is a three star hotel, we can confirm that it is an excellent three star hotel. No real issues at all.
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Date of stay: January 2020
Value
Rooms
Service
Room Tip:Contact hotel prior to stay and request what you are looking for. If they can oblige they will do...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from apartamentosaguamar, Public Relations Manager at Apartamentos Aguamar
Responded Feb 28, 2020
Dear Guest, We are thrilled that you enjoyed your experience with Aguamar. Our goal is 100% customer satisfaction and it sounds like we achieved that goal with you. Furthermore, we are pleased to hear the compliments regarding our cleanliness and apartments. We would love to see you again and make your next experience even more amazing. Best Regards, Customer Services
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We had our flight home from Tenerife cancelled on Sunday night due to the sandstorms and our tour operator was unable to provide us with any hotel accommodation. We were a family of 10 which included my elderly parents and 5 children. Rather than having to spend the night at the overcrowded airport we finally managed to book 3 rooms at the Aguamar Apartments on last minute.com. Everywhere else we had tried was already fully booked. When we finally arrived at the hotel the receptionist had to explain to us that they were also completely full and last minute did not have a live booking system. We did not know what to do as we couldn’t stand the thought of having to return to the chaos of the airport.
The generosity, help and kindness all the hotel staff here showed us was amazing. They let us all stay in their games room, provided blankets and pillows, access to showers, towels and access to the luggage room. We were also able to have a good breakfast in the morning which was great value. The receptionist even drove me and my sister to the local shop to get water and food for the night and waited for us to finish and drove us back to the hotel so we didn’t have to be outside in the sandstorm. This was after 11pm when he should’ve already finished a long shift at work!!
Whilst we didn’t actually stay at this hotel, I can definitely confirm the staff are amazing and went out of their way to help us when we really needed it. We are extremely grateful to them all.
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Date of stay: February 2020
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from apartamentosaguamar, Public Relations Manager at Apartamentos Aguamar
Responded Feb 28, 2020
Dear Lesley, Thank you for leaving us a review. We are sorry about all the inconveniences that you suffered due to the sand storm. We are glad to know that you were happy with how our staff helped you that night and we are reallly grateful because you took the time to write this nice review. We hope to see you again on your next trip to the Tenerife. Best Regards, Customer Services
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A lot to digest? Read an AI-generated summary of recent traveler reviews.
Well our first family holiday abroad happened to fall during lockdown restrictions. We were unsure if it would even go ahead. Depsite quarantine rules, it did. We had kept our eye in the trip advisor reviews in the weeks and months leading up to our trip and were confident based on the positive reviews that it would all be okay.
We were not disappointed at all. On arrival, we were greeted by a lovely lady on the desk, who's english was excellent. We were shown the apartment paperwork and everything was explained perfectly. The times of the meals were pointed out which was really helpful, as we arrived at lunch time.
Being a family holiday, we opted for half board, and once again we were not disappointed. Breakfast was available for 4 hours in the morning and lunch was available for another 4 hours in the afternoon. The menu was varied and we found enough to eat over the week. Although there was a breakfast menu available, we were able to mix and match items and create our own meals, the children loved this. We sat down for lunch approximately the same time every day and our table was always set and ready for us to arrive. If we could not make one of the sittings, we were offered a packed lunch, picnic or food to take to our apartment instead. A service I have not seen before.
For the most part, we were there on our own. We were the only ones eating in the restaurant which meant the service was really personal. We got to know the staff working there and they were very generous with their service throughout our stay.
The cleaning process of the entire complex was second to none. The rooms were cleaned every day, the restaurant was cleaned intermittently throughout the day and the pool area was disinfected continuously through the day, including the sun beds available. The service around the pool was great, sun beds available every day and were monitored and handed out by the man in charge of the pool area.
Overall, we had a fantastic stay made even better by the lovely, friendly and polite staff on duty. All members of staff we came in to contact with from the reception desk, to the cleaners and those in the restaurant all spoke excellent English which made things a lot easier for us.
We are very grateful to have found Agumar and we would definitely love to go back again.
Thank you to all at Agumar for making our stay memorable.
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Date of stay: October 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Apartamentos Aguamar
Responded Nov 2, 2020
Dear Bethan, Thank you so much for leaving us a detailed review, we really appreciate the time it took. We are pleased to hear that we met all your expectations and you enjoyed our services. Our staff work very hard to ensure all our guests have the best possible stay and they will be thrilled to learn of your praise. We look forward to welcoming you back here Best Regards, Customer Services
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Good points: All areas very clean, communal areas nice and hotel staff very friendly. Towels replaced regularly - on cleaners' days off you could request them from reception. Bad points: Rooms dark and dated, cold, hard stick furniture, no comfort whatsoever. Our room didn't get any sun. It was cool for 1st 9 days (not blaming anyone for that) and we shivered!! Bedroom window didn't close but they fixed it the next day. Asked to be moved to sunnier room and told to wait our turn as lots wanted them!! They did move us after 1 week. Supposedly self catering but very little kitchen equip: tiny microwave, no oven, 2 elec rings,only a bread knife- no peeler or sharp knife to even make a salad. Chopping board smaller than A4. Cheap corkscrew but no wine glasses! 2nd room was brighter but same equip exactly! Also not much storage - plenty of hanging space but limited shelf space and 1 tiny drawer about 8x8 inches Safety dep box, Wifi in rooms and sunbed pads all charged extra. Have been to Los Cris lots of times and had better. Expected better from Jet2 , used them before and accomm was higher standard.
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Date of stay: January 2020
Cleanliness
Service
Sleep Quality
Room Tip:Ask for a sunny room as two thirds don't appear to get any
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from apartamentosaguamar, Public Relations Manager at Apartamentos Aguamar
Responded Feb 28, 2020
Dear Jan, Thank you sharing your experience with us and for complimenting our cleanliness and staff. On the other hand, we are sorry you didn't fully enjoy your holiday with us. Our customers wishes are very important to us and we take your comments on board in order to help us improve. We hope you will give us a second chance. Best Regards, Customer Services
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All the necessary stuff needed in the kitchenette to make hot drinks and basic food.
The hotel itself was extremely clean and the cleans are very friendly.
The pool is small and you have to get up early to pick up a sun lounger and move it to a spot where the sun will be.
Food in the restaurant is the only major let down as it is basic, not a lot of choice and quite bland during the evenings. Breakfast is much better.
We had 20 pax in our group and expected to be in twin rooms. Instead we was 3 per apartment. Not to bad for a family with the children staying on a bed you pull from under the couch but not my cuppa tea.
On asking the reception how much another room would be on a room only basis, he quoted me more than the whole holiday cost. Not very helpful at all.
The hotel is also one of the further most out the way towards the end of the town but there are a few bars and shops near by.
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Date of stay: January 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from apartamentosaguamar, Public Relations Manager at Apartamentos Aguamar
Responded Jan 12, 2020
Dear David, We are incredibly grateful that you took the time out to leave us this review. Furthermore, we really appreciate the kind compliments regarding our cleanliness, facilities and staff. However, we are sorry for the inconvenience faced. We will look into these issues in order to help ensure all guests have the best possible stay. It would be our pleasure to have you back again. Best Regards, Customer Services
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This complex is about 5 to 10 mins walk from the seafront. We found the staff very helpful and friendly. The rooms were of a decent size and very clean. Almost every day someone came to clean the room and changed the towels which was a service we weren't expecting. The pool area, again was very clean and there were plenty of sun beds available.
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Date of stay: February 2020
Location
Service
Sleep Quality
Room Tip:If you can avoid room 101. The room itself is fine but the view from the balcony is pants.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from apartamentosaguamar, Public Relations Manager at Apartamentos Aguamar
Responded Mar 17, 2020
Dear Brian, Thank you for choosing Aguamar for your recent holiday and leaving us a review. We are glad that you loved our services, apartments, cleanliness and pool area. Our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. We hope you will be returning on your next trip to Tenerife. Best Regards, Customer Service
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Having stayed at numerous other hotels in Los Cristianos over the years we were apprehensive about staying in a different hotel to our usual ones. We travelled as a middle aged couple and were very satisfied with our apartment. Although it was on the 4th floor, there are two lifts that were readily available for use and no long waits for one to become available. Most other residents respected COVID distancing and didn’t wish to travel in the same lift as us at the same time, there was plenty of hand sanitising stations throughout the hotel. The room was very comfortable with a good view over the pool area and the mountain that overlooks the town. The cleaning staff were meticulous in their work and beds were made most days, towels were changed on a regular basis. The overall cleanliness of the hotel was of an high standard and the staff are a credit to the management by the way they interact with clients, friendly and helpful. My only disappointment was that there was work being conducted on a neighbouring property swimming pool and at times it was noisy but in know way can that be a fault of the hotel. The hotel is well placed within the town, plenty of shops, bars, restaurants within a few minutes walk. We used the pool everyday, it was heated but as you would expect cold until your in and get used to it. I would definitely stay at these apartments in the future.
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Date of stay: December 2020
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Apartamentos Aguamar
Responded Dec 23, 2020
Dear Andy, We are incredibly pleased that you took the time to leave us a review and recommending us to other travellers. We value our customers' opinions as a top priority as we are committed to providing excellent service. It is customers like you that make our job wonderful. We look forward to welcoming you back again. Kind Regards, Customer Services
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I was very disappointed with this hotel!! The hotel spoke very little English (I understand it was a Spanish country) but having someone on site who speaks English is useful. They were not welcoming or helpful. Me and my partner struggle with customer service as we seem to be treated differently to older couples and this hotel was the perfect example. The hotel is a “non smoking hotel” which was not made aware when booking but was not a problem for everyone else in the hotel as every evening people were out smoking and weed included!! Cleaning around hotel was amazing everything wiped down and pool sun beds always cleaned after use. However our room was completely different! We had a dead cockroach by the door for 3 DAYS!!! Hoping they moved it by the time the next customers stayed!!! Clean bedding was put on but with a massive stain on them. WiFi is expensive so if you wish for a hotel with WiFi I would stay somewhere else. Pool bar was also expensive €5.60 for two small fanta’s (bare in mind I could get a pint of lager for half the price across the road!!) will not stay again!
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Date of stay: September 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Apartamentos Aguamar
Responded Oct 23, 2020
Dear Louise, Thank you very much for sending us your comment through TripAdvisor. We inform you that the opinion of our guests is very important to us as it helps us improve our quality and service and we take your comments on board. We regret to know that your stay with us has not lived up to your expectations, despite this, we hope that you have been able to enjoy a few days of rest in the south of Tenerife. We hope to have the opportunity to welcome you again and have the opportunity to show you our improvements. Kind Regards, Customer Services
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Eight of us just returned from a lovely 10 Days in a 2 x apartment at the Aguamar. The hotel is in a great location, with easy access to bars, restaurants, supermarkets, taxis, buses and a 10 minute walk to the beach strip.
The room was clean and tidy, and while we were there cleaned by friendly staff Fri to Tues, with the bins emptied on a Weds & Thurs. Apartment well equipped, and the balcony area a nice place to sit out and relax on. Both apartments had 2 big ceiling fans in the living area and bedroom area are more then adequate although we did have to call reception to look at one of them on the first day as it looked like it was going to fly off the ceiling but they sorted it straight away and even they had the courtesy of ringing us up later in the day to make sure everything was ok.
One little niggle was the mattress, it would be a bit hard for some but every night I slept perfectly
The pool area although not huge but was great when even we used it every day. There is a Pool Bar / Eating Area next to the pool where you can get snacks and drinks during the day at a reasonable price, OK - biggest complaint of the holiday from me now - SUNBED HOGGERS. Pool area open from 10am to 6pm with the sunbeds put away each night. By 9.30am every morning there were groups all around the pool waiting for the beds to go out. Totally fine if they were going to then use them - but within 30 mins the beds had been claimed with towels and then the area was deserted. Saying all this we managed to find a bed everyday and there was plenty to spare and you can hire a sunbed cushion for 3 euros where you get a ticket from reception it might be a different scenario in the peak summer months but there seemed plenty of spare. My only gripe would be 3 euros a day for a cushion per person would work out quite expensive if you stayed by the pool all day so maybe just buy yourself an extra towel or even buy a cheap lilo and use that for the bed and the pool.
We never used the hotel restaurant as such although we did buy lunch there a couple of times and food was lovely.
Recommendations for Food/Drinks from our stay are: Cheap Beers: Sandy's Bar lovely friendly English staff (less then 2 mins walk), Food: Treasure Chinese Restaurant 2 mins walk, went 3 times but there is plenty of steakhouses, Mexican, Italian restaurants about. If you want to self cater there is 2 or 3 supermarkets very close by.
Generally all the staff are lovely that made us feel very welcome and nothing was too much trouble for anybody.
One last note; read a few reviews about the hills around the apartment. There are several ways to get down to the beach strip and only one of them meant an uphill walk so plenty of other options there and I saw a lot of worse hills to climb up around the resort.
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Date of stay: October 2022
Rooms
Location
Service
Room Tip:I don't think any room would be an issue.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Apartamentos Aguamar
Responded Nov 17, 2022
Dear Mark, Thank you very much for visiting Aguamar and for leaving a review. We are delighted to know that you have enjoyed your stay with us, and we appreciate your kind remarks on the staff. Thank you for choosing us and for recommending our services, and we are looking forward to welcoming you again in the future. Kind regards, Customer Service
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Two couple review. Upon arriving after an evening flight from East Midlands we were met by a very helpful and happy young man on reception who promptly sorted our rooms and gave us the local information regarding mask wearing etc. When we got to the rooms 101 and 102 we were disappointed with the location as there was no view other than a small power station with barb wire wrapped around it. Room 102 then had a problem with the patio door coming off the rail which we reported to the young man and asked if we could be upgraded or moved ( all the rooms are the same apart from a few family rooms so no upgrading ) he immediately obliged and said if we could wait until the morning he would arrange another two rooms. The next morning as he had promised we were moved to two second floor rooms with a view of the pool so excellent service. The hotel is clean and located about 10/15 minute walk from the beach with plenty of bars and restaurants on the way down to the beach which then has plenty of variety for everyone. A couple of things during these pressing times are when leaving there is no luggage room or shower facilities so if you can’t keep your room on it is a slight problem. The evening bar/restaurant is not open either past 5.00pm due to again covid restrictions due to the size of the hotel ( that is what reception told us regarding why the shower/luggage room and bar are not open) there is a pool bar that opens around 8.30/900am which serves breakfast hot food and drinks alcoholic and soft. The strangest thing though was the sunbeds are not left out they are put away every night around 6.00ish and put out around 10.30am so people were putting towels down on the floor to reserve their spots. All in all a nice break and during these times good to get away and the Aguamar looks to of survived Covid itself and hopefully get back to normal in the not to distant future.
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Date of stay: October 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from , General Manager at Apartamentos Aguamar
Responded Nov 3, 2021
Dear Ref69, Thank you very much for your review. We apologize for the inconvenients you have encountered, but we also hope that they have not prevented you from enjoying your stay with us. We appreciate your kind words and it would be a great pleasure to welcome you back again. Kind regards, Customer Service
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Hi yes there is safes in the room. No not really storage as such but you can put them in the walldrobes as thay are very wide and tall. Hope this helped.
There are more places to choose from in the Los Cristianos area.
PRICE RANGE
$90 - $171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
apartamentos aguamar hotel los cristianos, aguamar tenerife
LOCATION
SpainCanary IslandsTenerifeAronaLos Cristianos
NUMBER OF ROOMS
140
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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