Arriving at the hotel it was everything a 4* establishment should look like. Good quality fixtures and fittings, lovely Ocean view suite with all that you would want. However, from there the ‘experience’ takes over. The buffet breakfast was, while plentiful, tepid food and chaos prevailed. In general most guests were an ‘All Inclusive’ package (which we weren’t, deliberately). This led the hotel to try to satisfy the ‘pile it high’ mentality, rather than focusing on service and quality. The evening entertainment was more akin to a seventies holiday camp, which seemed to go down well with the revellers. All in all, for 1000 euros for a week, I would choose an alternative.
Arrived home from a fantastic holiday at this great, very clean hotel. Staff were exceptionally friendly and helpful and the food (all inclusive option) was freshly prepared, varied and delicious. Generally a pasta option, a pizza option, a fish option, a meat option (or two) and a themed option...note..there are a few review saying the food was samey...we obversved greedy folk stacking their plate with every type of food at once, every night - to them the food may have appeared the same as they ate every option every night - go figure! Duplex room in the annexe was as new and spacious for a family of four. Will we go again? Probably.
We stayed here as a family of 4 with two children aged 10 and 12. The hotel is spotless, the staff are all very welcoming and friendly. The food was fantastic, lots of choice, very fresh. The waiters and waitresses all extremely friendly and very efficient. We went all inclusive, the kids loved the snack bar by the pools, cakes, fruit, hotdogs/burgers, chips, ice cream plus hot and cold drinks on self serve. The pools were also fab, lots of sunbeds available. The beach is about a 15 min walk away, they put on a shuttle bus but we enjoyed walking in. It was a fantastic break for us, first time abroad since covid, all felt very safe with hand sanitizer everywhere and masks whilst walking round hotel. We can’t wait to come back again next year!
Travelled here with family of four 2 kids aged 11/6. Don’t read into the negative reviews about this place! Rooms are well equipped have comfortable beds, rooms and whole resort is spotlessly clean, cleaners do a great job! All staff are very friendly and genuine especially Dave Gomez who made our meal times fun! We have been to a few all inclusives around Europe and this is up there with the best food we have had. Plenty of choice and good quality, kids like it too. Pools are great and lifeguards are very attentive and professional. Very safe resort. Great place definitely be back👍
Before we came to this hotel for our family holiday (5 adults and 4 children (4m, 1yr, 3yr, 9yr), we had read numerous reviews about it not being fun for the children etc. When we first arrived certain covid restrictions were still in place (no dancing being one of them). our first few days were a tad disappointing as the kids disco wasn’t on after the evening meal and adult entertainment didn’t start until 9:30, meaning we had a few hours with nothing to do with the children. We ended up going to a local outdoor play area and for a walk down to the beach etc just for something to do. Obviously covid was the cause of this and luckily after four days the rules in Spain changed and the kids disco and entertainment returned. From that day our days were jam packed, we managed to buy some toys that we could actually use in the pool as inflatables weren’t allowed, we were allowed to put our 3 year old into the kids club (supposed to be age 4-13) but we were allowed to stay with him or check him every 15/20 mins. The lady who ran the entertainment Fede was so amazing with our little boy and he said she was his best friend, she made a point of remembering all of the children’s names and was so welcoming. But more importantly the entertainment on an evening returned and there were some fantastic shows. Ive never stayed in a better hotel, if you like the beach it’s a bit of a walk down hill but other than that there’s nothing to fault. Food was 10/10 Maids and cleanliness 10/10 Entertainment 10/10 Staff 10/10 Don’t let bad reviews put you off like it did to us, our minds were definitely changed.…