HG Tenerife Sur Apartments

HG Tenerife Sur Apartments

Avenida de Amsterdam 3, 38650 Los Cristianos, Arona, Tenerife Spain
Traveler (806)
Panorama of the One Bedroom Apartment at the HG Tenerife Sur Apartments
360
Panoramas (15)
View from balcony
Room & Suite (374)

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About

3.5
#9 of 15 hotels in Los Cristianos
Location
4.0
Cleanliness
3.9
Service
3.7
Value
3.7

See why so many travelers make HG Tenerife Sur Apartments their hotel of choice when visiting Los Cristianos. Providing an ideal mix of value, comfort and convenience, it offers a quiet setting with an array of amenities designed for travelers like you.

You’ll enjoy relaxing rooms that offer a refrigerator, a kitchenette, and a seating area, and you can stay connected during your stay as Tenerife Sur offers guests paid wifi.

The hotel features shops, a convenience store, and a sun terrace. Plus, Hg Tenerife Sur Apartments Hotel offers a pool and a poolside bar, providing a pleasant respite from your busy day. For guests with a vehicle, street parking is available.

While in Los Cristianos be sure to experience local oyster favorites at Restaurant Mongolian BBQ or The Oyster Catcher.

Should time allow, Marine Walks, Port of Los Cristianos is a popular marina that is relatively easy to get to.

We’re sure you’ll enjoy your stay at HG Tenerife Sur Apartments as you experience all of the things Los Cristianos has to offer.

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Property amenities
Street parking
Wifi
Pool
Bar / lounge
Bicycle rental
Billiards
Airport transportation
Massage
Paid wifi
Outdoor pool
Plunge pool
Restaurant
Breakfast buffet
Snack bar
Vending machine
Poolside bar
Evening entertainment
Car hire
Convenience store
Currency exchange
Outdoor furniture
Shops
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Laundry service
Room features
Private balcony
Safe
Seating area
Sofa
Coffee / tea maker
Kitchenette
Flatscreen TV
Bath / shower
Telephone
Refrigerator
Kitchenware
Hair dryer
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.0 of 5 stars
HOTEL STYLE
Centrally Located
Mid-range
Languages Spoken
English, French, Spanish, Italian

Location

Avenida de Amsterdam 3, 38650 Los Cristianos, Arona, Tenerife Spain
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 94 out of 100
94
Sur Reina Sofia Airport
La Gomera Airport
3.5
3.5 of 5 bubbles1,560 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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HG Tenerife Sur Apartments garners appreciation for its prime location near beaches, shops, and dining, creating a convenient hub for guests' activities. While the hotel's live music and entertainment contribute to a lively atmosphere, many travelers have voiced concerns about room cleanliness and outdated decor, with a lack of air conditioning leading to discomfort. The value proposition receives mixed reviews, with some guests questioning the additional charges for basic amenities. Despite these criticisms, the staff's friendliness stands out, though service issues have been noted.
Location
Convenient
Atmosphere
Lively
Rooms
Uncomfortable
Value
Reasonable
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory

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Detailed Reviews
Sarah W wrote a review Apr 2022
Stratton, null, United Kingdom4 contributions2 helpful votes
4.0 of 5 bubbles
The rooms were basic but a good size and looked like they had been modernised recently. We had an issue with ours in that we kept seeing little flea type bugs around the kitchen area. We didn’t use the kitchen as we ate out everyday, we literally used the room as a base. Our room was very noisy off the main road. It didn’t bother us much as the kids slept through it, but can imagine it would annoy some.

The pool was the best part of this hotel. It was a really good size and very well maintained. The baby area was perfect for our toddler to play safely. My husband noticed a broken vent in the pool once day, the lifeguard got maintenance out to fix it straight away.
The life guard made a huge effort to move towels off sun beds that weren’t being used, which annoyed a few customers. We actually appreciated this and thought it was a good idea, giving everyone a fair opportunity to use a bed, instead of seeing the usual unised beds at 2 in the afternoon. You could put a towel out, but you needed to be sat on it by 10am when his shift started, not too I unreasonable I thought.

The location was great, only 10 mins walk to the beach, which had everything you could need (bars, restaurant, excursions, shops), then there were lots of places to eat nearby. We took a walk a couple of times to las Americas, which took about 30mins.

The one thing missing for us was some light entertainment for the kids, just generally being a little more kid friendly. We don’t use kids clubs when away, but a little early evening mini disco would have been nice, or some music by the pool. But appreciate its not that type of hotel.

Can’t comment on the food as we didn’t eat here. Thought the shop was reasonably priced.

I would have marked 3.5 if I could. It was just missing a bit of life for us. I can see why to some it would be perfect though.
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Date of stay: April 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
gerri k wrote a review Aug 2022
Belfast, United Kingdom6 contributions4 helpful votes
3.0 of 5 bubbles
Just returned from these apartments very quick check in lovely reception staff beautiful pool area. Apartment was dated but very clean the lifeguard removes towels if people aren’t on them when he comes on duty at 10 by 8 in the morning most sunbeds are taken he will remove them if your not at the sunbed by 10 he’s fair to be honest. Had a lovely holiday here but don’t think I would return especially in the height of summer over 30 degrees everyday and no air con which was a struggle the ceiling fans are just ok but at times the apartment was like a sauna maybe the cooler months they would do the job but couldn’t even use a hairdryer without dripping in sweat. Wifi is free to be honest it’s mostly non existent never worked once for me in a fortnight or any of my family a unhappy teenager that I had to buy data for twice because the wifi was so bad all in all a lovely place and lovely staff at throughout but if returning to Tenerife I would defs stay elsewhere
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Date of stay: August 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveler reviews.
Jonathan P wrote a review Aug 2022
Redcar, England, United Kingdom48 contributions33 helpful votes
4.0 of 5 bubbles
The tenerife sur is an open air type of apartment complex. The apartments are arranged around a swimming pool.The design and appearance are a bit dated but it is well maintained and clean. The pool area is not that large and fills up quickly but the zealous pool guard ensures that claimed sunbeds are cleared of towels if he suspects you are not using them. There is a small poolside bar and a small restaurant/bar. The reason we chose Tenerife sur is we were travelling with our 17 year old and wanted a separate bedroom. The small apartment styles rooms were ideal and offer a seperate bedroom and a bed settee in the lounge area. The rooms are a bit sparse and dated but clean and comfortable. There is no air conditioning but this is common across all Tenerife. We opted for the bed and breakfast option ,Don't bother, they are not that good even though they are buffet style and there are plenty of alternatives in the local area. Another minor gripe is the distance to the beach claimed to be about 500M,thats as the crow flies, its about a 25 minute walk. And uphill on the way back. Generally we were happy and had a good time here.and there a good restaurants within a 10 minute walk from the hotel. The staff are also all good English speakers and very friendly and helpful..
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Review collected in partnership with Jet2holidays
Date of stay: July 2022
3.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
3.0 of 5 bubblesLocation
4.0 of 5 bubblesCleanliness
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
This review is the subjective opinion of an individual contributor and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
WirralTiger wrote a review Feb 2020
Wirral, United Kingdom495 contributions305 helpful votes
5.0 of 5 bubbles
We had an excellent eight-night stay this month. We stay SC as there are so many places to eat in the immediate area and in Los Cristianos harbour area.
Check-in was flawless and we were soon settled in our room which overlooked the pool.
Our room was modern with a shower but no bath, well equipped and comfortable. Rooms cleaned daily if required, we often just had the bins emptied.
All staff very pleasant and friendly, Carlos at reception was particularly helpful and is a credit to the business.
Small shop on site for the essentials, larger HiperDino two minutes away by the bus terminal (quickest way is to turn left out of the apartments then left again). Taxi rank right outside reception and buses to anywhere in the island a two minute walk away. Bus service very cheap and efficient. Lots of free parking in the area if you hire a car.
Highly recommend Tenerife Sur as a base for exploring the area.
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HGHotel, Director de Relaciones con Clientes at HG Tenerife Sur Apartments
Responded Feb 20, 2020
Dear Mr. WirralTiger Thank you for choosing HG Tenerife Sur to spend your holiday in Tenerife, Canary Islands. We would like to thank you for taking the time to write your really nice review and your comments are very valuable to us as we are sure they are to other travellers. We will of course ensure that we share your feedback with the relevant departments. We look forward to your next visit. Kind regards, Beatriz Mesa, HG Hotels
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Welshlady wrote a review Jun 2022
2 contributions
2.0 of 5 bubbles
Arrived at the hotel and were allocated a room on the ground floor. After having some trouble with the key trying to open the door to get in we opened it to find a very dark dated apartment with a patio area that opened to the pavement at the side of the road. It was fenced off however this was not acceptable with a young family as it did not feel safe and the noise of the cars driving passed was awful. The patio doors did not feel secure. I went immediately to reception who then offered me an upgrade to a pool side room at an additional cost. I took the room as there was no way we were going to be staying in the first room . The new room was the same layout as the first it was also ground floor but felt a little more secure with it being on the inside of the hotel. It was very small dark and dated the toilet stank and the fridge was temperamental. Stayed for 3 nights until we arranged a transfer to another accommodation. It just wasn't for us the only positive thing about the place was the pool area. The sunbeds were cleaned every morning and sunbeds available as any that were reserved for a long period and not being used the towels were removed for those that wanted to use them.
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Date of stay: June 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Steve P wrote a review Jan 2020
10 contributions24 helpful votes
2.0 of 5 bubbles
Very dated room, dark and uninviting and basic. Bathroom is very small and mildew on ceilings. Run the bath and you get a lot of sediment from the pipes and it doesn't clear. You have to pay for WiFi and its rubbish. Constantly drops out so you end up using 4G data without realising it. They have a "no saving sunbeds" policy but this is not implemented. People go out at 8.00am to save beds and then dont come out till midday. Hotel badly set out for winter sun. Only half the pool area gets sun so everyone is crammed in to that area which makes the bed saving a real problem.

On the plus side, the rooms are cleaned regularly with clean towels, the beds are comfortable. The restaurant at the front is very good. Excellent value for money so although I would not stay here again I would use the restaurant.
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Date of stay: January 2020
2.0 of 5 bubblesValue
4.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
Room Tip: Facing the ocean so you get the sun
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Stephen H wrote a review Jul 2023
7 contributions
+1
2.0 of 5 bubbles
When we arrived to check in, there was a singer and keyboard player just outside reception so you couldn't hear a thing we were being told the information by the receptionist. Also, the hotel is open at the front with no gates, so anyone can walk on site or if you have little.ones, they could walk straight out from the pool area on to the main road. We were allocated a room on the ground floor on arrival overlooking the pool which seemed good at first. Only issue with this is at night you couldn't leave any windows or doors open to let some fresh air in for security. On entering the room, we were hit by a wave of hot, sticky air, as it had no air con, but i believe some do.so bear this in mind when booking. There are ceiling fans in the room but completely useless. We ended up buying a couple of fans or it would have been unbearable. The windows to the bathroom and living room are made of glass slats that you could slide out with your hands so not secure at all. We rented the safe which is a must and its only 2 euros per night. There were a couple of wall sockets loose which wouldn't be safe if you had small children. The sliding patio doors were like old 80s style metal ones and could be tugged open, even when locked. The bathroom was poor as when you have a shower, water went all over the floor. Pool area was quite nice though and still sunbeds available up to 9am most days, but very few umbrellas available. The lifeguard will remove towels at 10am sime days if you aren't on them which is fair to me. Hotel bar closes at midnight. Food was basic take away food but okay. Didn't have breakfast so no idea if that's any good or not. Room has a microwave, toaster, kettle and hob and kitchen utensils and crockery supplied too. Decent location and about a 20 minute walk to the harbour. Plenty bars around the hotel too. The main problem was the rooms and the lack of sleep due to the heat in them which put a downer on the holiday a bit. If you're on a budget, then it's not the worst but we won't be coming back here.
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Date of stay: July 2023
2.0 of 5 bubblesValue
4.0 of 5 bubblesLocation
3.0 of 5 bubblesService
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Joanne Jane C wrote a review Jul 2022
Newcastle upon Tyne, United Kingdom13 contributions2 helpful votes
5.0 of 5 bubbles
We arrived at 8.40pm on the Friday night and we only wainting two mins to check in .
We were given our safe key as we paid for this option from a very friendly Gentleman and directed to our 1 bed apartment pool view - Room number 57 on floor 5 in the block with the lift..
The apartment was ok for 2 adults and no door on the bedroom but great air con
The bathroom had a great walk in shower with lovely amenites with small things like shower caps .The cooking facilities were compact but thats all you need .
The balcony overlooked the Funchal strip with sea views..
Serviced every day and the cleaners were lovely
All staff throughout the complex were lovely..
Great location as near the first strip ( cracking fish and chip shop there called tides and yolo bar fab drinks )
10 min walk away from beach and harbour

I will defo stay here again ;)
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Date of stay: April 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
rmcn2 wrote a review Dec 2021
Glasgow, United Kingdom27 contributions65 helpful votes
5.0 of 5 bubbles
We returned to the Tenerife Sur apartments for our winter break after a year of not getting away. Our stay did not disappoint and it was very pleasing to see some upgrades and improvements. The pool area had been completely renovated and lots of new Sun loungers. It certainly gave the pool area a look that a lot of bigger hotels can only dream of. Yes the pool was cold but there was a very good health reason behind that in these difficult times. I had emailed reception before travelling to be allocated the same room as I had my previous trip, and was pleased that my request was met. Room 36 in the white tower block has great pool views (as does all of the tower rooms do) and gets the very early morning sun which lasts till mid to late afternoon. The service from the cleaning staff was excellent as usual. The reception staff all very helpful , the onsite shop had all our requirements plus freshly made baguettes in the morning. After a hard difficult year our stay here ensured that all the stresses and stains were eased within moments of arriving. I will definitely be staying here again and will always recommend here to friends and family. Yes the clientele can be classed as a bit elderly but us oldies deserve our holidays too, and no matter what the younger ones say , we probably did it all before them .
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Date of stay: December 2021
5.0 of 5 bubblesValue
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
Room Tip: Studio apartments in the white tower block all have pool views, and sun at different times of day
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Liamc wrote a review Feb 2022
1 contribution
2.0 of 5 bubbles
We stayed at the Tenerife Sur for 8 nights. We were advised that we could also use their sister hotel, over the road, Christian Sur. It's lucky in one way that we could as it has the only heated pool of the six across the two venues. It's an absolute nightmare to get sunbeds though. There are a number of residents that stay there and seem to think they own the place. They reserve about 30 beds and actively make other guests feel bad if they get there before them. On a number of occasions they reserved in the morning and didn't turn up until the afternoon....incredibly selfish behaviour. There were other families with young children who couldn't get sun beds near the children's pool and the lifeguards weren't interested if people complained despite signs saying 'towels will be removed'.

All of the pools are too cold for children with the exception of the one heated pool. Rooms very basic and small but a good maid service. Kitchen facilities are non existent. The onsite shops at both Tenerife Sur and Christian Sur are reasonable in price and the shop at Christian Sur make excellent baguettes. The restaurant at Tenerife Sur also seemed reasonable in price and quite full but didn't eat in there. Hotels are in a good location.
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Date of stay: February 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
jennifer w asked a question May 15
Swansea, United Kingdom3 contributions5 helpful votes
Is there a washing machine available for guests we are staying for 28 days thank you
lesley b asked a question Apr 2024
Scarborough, United Kingdom21 contributions39 helpful votes
Please can anyone advise which rooms get late afternoon sun, the pool view or road views? Cheers
SkegnessBiggerry asked a question Mar 2024
Skegness113 contributions107 helpful votes
any English tv channels in apartments?
Answer from Safari45666446714
5 contributions
Yes it had BBC itv plus sky also it was free plus free WiFi
SkegnessBiggerry asked a question Mar 2024
Skegness113 contributions107 helpful votes
What if any British channels are on televisions inappartments?
Answer from donald v
Basildon, United Kingdom82 contributions25 helpful votes
Bbc1 bbc2 itv1 Chanel 4 sky sports 1
Mary-81-Ireland wrote a tip Feb 2024
Kilkenny, Ireland34 contributions31 helpful votes
4.0 of 5 bubbles
"We didn't have aircon, just a fan, it was okay for February "
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RICHARD A wrote a tip Feb 2024
3 contributions5 helpful votes
4.0 of 5 bubbles
"Bus station very close to the hotel and the number 40 bus goes straight to the airport, only €4"
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donald v wrote a tip Feb 2024
Basildon, United Kingdom82 contributions25 helpful votes
5.0 of 5 bubbles
"Get your towel on a sun bed around the pool before 8 am. "
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Kim K wrote a tip Feb 2024
2 contributions2 helpful votes
1.0 of 5 bubbles
"Avoid this hotel the staff don't tell truth "
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Shan wrote a tip Jan 2024
12 contributions
4.0 of 5 bubbles
"If you want a sun bed, wake up early to reserve them!"
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Not the right property for you?
There are more places to choose from in the Los Cristianos area.
PRICE RANGE
$76 - $109 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hg tenerife sur apartments hotel los cristianos
LOCATION
SpainCanary IslandsTenerifeAronaLos Cristianos
NUMBER OF ROOMS
225
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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HG TENERIFE SUR APARTMENTS - Updated 2024

Frequently Asked Questions about HG Tenerife Sur Apartments
Which popular attractions are close to HG Tenerife Sur Apartments?
Nearby attractions include The Attic rooftop bar (0.2 miles), Buddies Bar Los Cristianos Tenerife (0.1 miles), and The Penny Farthing (0.2 miles).
What are some of the property amenities at HG Tenerife Sur Apartments?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at HG Tenerife Sur Apartments?
Top room amenities include a kitchenette, a flat screen TV, and a refrigerator.
What food & drink options are available at HG Tenerife Sur Apartments?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at HG Tenerife Sur Apartments?
Yes, street parking is available to guests.
What are some restaurants close to HG Tenerife Sur Apartments?
Conveniently located restaurants include Little India, The Vault Bar Tenerife, and Kismat Tandoori.
Are there opportunities to exercise at HG Tenerife Sur Apartments?
Yes, guests have access to a pool during their stay.
Does HG Tenerife Sur Apartments have airport transportation?
Yes, HG Tenerife Sur Apartments offers airport transportation for guests. We recommend calling ahead to confirm details.
Which languages are spoken by the staff at HG Tenerife Sur Apartments?
The staff speaks multiple languages, including English, Spanish, French, and Italian.
Are there any historical sites close to HG Tenerife Sur Apartments?
Many travelers enjoy visiting Casa Fuerte (5.0 miles) and Mariposa (4.1 miles).
Is HG Tenerife Sur Apartments accessible?
Yes, it offers wheelchair access. For specific inquiries, we recommend calling ahead to confirm.
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