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Avenida del Mar, 5 Numero 5, 35508 Costa Teguise, Lanzarote Spain
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2513)
Room & Suite (558)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 11/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Occidental Lanzarote Mar
Updated 11/12/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#15 of 36 hotels in Costa Teguise
Location
Cleanliness
Service
Value
Travelers' Choice
The Occidental Lanzarote Mar (hotel belonging to Barcelo Hotel Group) is one of the best options in Lanzarote for families and sports lovers. Located in Costa Teguise, one of the island’s main resorts, the hotel combines recently refurbished facilities with an excellent position close to the Atlantic. The hotel’s new rooms offer a superb standard of comfort and are exceptionally well equipped for holidays with children (baby-care kit or Wii console available). The All-Inclusive package includes an innovative entertainment programme, the new Barcy Club, and all kinds of activities and facilities to help you get away from it all and have fun as a family. For those seeking peace and quiet, the hotel has an exclusive area with Balinese beds and a wellness centre. And for those who want to make the most of this destination’s ideal climate to engage in physical activities, there is the sports centre with specialist facilities (Olympic swimming pool, professional cycling centre, deluxe guest rooms for sportsmen and women, and hypoxic rooms), making this a benchmark hotel.
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Property amenities
Paid private parking on-site
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Children's playground
Parking
Hot tub
Pool / beach towels
Adult pool
Outdoor pool
Fitness / spa locker rooms
Personal trainer
Restaurant
Breakfast available
Breakfast buffet
Kid-friendly buffet
Snack bar
Special diet menus
Poolside bar
Mini golf
Billiards
Entertainment staff
Evening entertainment
Waterslide
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Highchairs available
Free shuttle or taxi services
Airport transportation
Car hire
Business Center with Internet Access
Conference facilities
Meeting rooms
Facial treatments
Massage
Baggage storage
Concierge
Currency exchange
Outdoor furniture
Shared lounge / TV area
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
ATM on site
First aid kit
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Desk
Housekeeping
Private balcony
Minibar
Flatscreen TV
Sofa bed
Bath / shower
Safe
Sofa
Telephone
Wardrobe / closet
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, French, Spanish, German and 1 more
8719Reviews1276Q+A100Room tips
Traveler rating
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Popular mentions
Angela M wrote a review Jul 26
1 contribution
I arrived to stay here today, 26th July. Not very friendly at reception so I took myself off to the pool bar until my room was ready. A very noisy pool bar and seriously overcrowded. No spacing between sunbeds and the typical 'this is my sunbed' scenario with towels down and not occupied. Got to my room (badly signposted)...did not look like the photos!! Really old and dated. Very disappointed for a 4* hotel. Only here for 2 nights so I really wanted something special. Went for lunch and it was awful...chewy chicken, small range of salads and deserts. That was it...went straight to reception and checked out. Booked myself in elsewhere...superb.
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Date of stay: July 2021Trip type: Traveled solo
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Response from Occidental Lanzarote Mar, Director General at Occidental Lanzarote Mar
Responded 2 days ago
Dear Angela, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. Our staff's service and kindness is one of our main strenghts and we are quite disappointed to hear that you felt we underperformed in this area at our the reception desk; nevertheless we will not fail to share your comments with our head of department for information and further revision. It has been disappointing to read your opinion of the room we accommodated you in for the duration of your holiday. More so because all the types of rooms we have are thoroughly described on our website, for future occasions we would like to offer you a personalized booking guidance through our dedicated call center so as to guarantee you make a reservation for the hotel and room type that perfectly fits your requirements. We also regret that our buffet couldn´t meet your expectations, mainly because the quality and the diversity of our culinary offer counts to our strengths. We take your comments regarding our cuisine very seriously, because we wish that our gastronomy remains a very special treat for our guests. Concerning the pool area, and all the facilities, specific H&S procedures apply in order to assure the health of both guests and employees as well as the fulfillment. Please be assured that your comments will be taken into serious consideration and that they will help us to improve our services. Once again, thank you for your time and despite the issues you have raised following your stay, we hope that Occidental will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future. Kind regards, The Management
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Roy L wrote a review May 2020
Teguise16 contributions10 helpful votes
Hotel's Favorite
I had a 14 day stay booked and paid for, but due to the Covid19 outbreak the Hotel had to close. Thank you Barcelo group a full refund has been received, still my group of choice. Excellent customer service
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Date of stay: April 2020
Service
1 Helpful vote
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Response from Occ_LanzaroteMar, Gerente at Occidental Lanzarote Mar
Responded May 14, 2020
Dear Mr. Lawson, Thank you very much for the time devoted to share this lines with the Trip Advisor community and the trust and loyalty towards the Barceló group, furthermore during this time. The health and well-being of our guests and employees is a top priority for the Barceló Hotel Group. For this reason, we are closely complying with the World Health Organization guidelines and the relevant authorities on the developing coronavirus (COVID-19) situation around the world. Once again, thank you for your trust in the Barceló Hotel Group. Our company has a history of nearly 90 years and a guarantee of professionalism that allows us to reassure our customers at this time. We are convinced that this will pass and we are doing all we can to be able to welcome you to our hotels once again when the situation is back to normal. Kind regards, The Management
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F.A wrote a review Jun 2021
Lisbon, Portugal163 contributions61 helpful votes
+1
From arrival to departure, a series of unfortunate experiences. We arrived in Lanzarote for a long weekend via a booked tour i.e flight and hotel package. The tour agency had a shuttle to transport us from the airport to the hotel. When we got to Occidental Mar, the shuttle couldn't drive in, as the barrier gate won't yield. The driver tried calling with no luck and after some minutes of waiting ,we were dropped off on the road in front of the hotel. If only we had taken that as a sign of things being not well coordinated in this resort, we might have been less disappointed. We dragged in our luggage from the street to the hotel, still optimistic. Got to the reception and had a queue which took forever because only one person was at the reception. Perhaps that explains why the shuttle driver couldn't get anyone to help with the barriers to let us in. The receptionist was very slow at attending to people and obviously looked stressed. After a long wait, we finally had our turn, and she told us check in was only possible from 2pm. We offered to drop our bags while we wait out the 1 hr ish left. She gave us the room number, did all the paperwork etc so slowly. She took our bags, and gave us the assigned room details and key holder. We came back after 2pm to complete the check in. They told us the room was ready. No typical welcome/information about hotel/resort sevices etc. She didn't even point us to which direction our room was. At this point another colleague was there assisting at the reception, so I had to ask him which way to the room. Since they didn't give any welcome talk etc, I also had to ask about facilities, accesses etc, and was told all information was on the app, I should scan the bar code. Good luck to older folks using that app!!! Well we got to the room, and found out the key card was not in the key holder given to us. By this time we were already kind of tired with the whole disorganised and uncoordinated way things were going. We went back, they apologised and gave us the key cards. We got to the room again and it was dirty!!!. It was obvious someone had left earlier and the room hadn't been cleaned. While we were still in shock wondering what was happening, the cleaning staff came in. Well that confirmed it for us. We went back all the way to reception again. By the way, the distance from the assigned rooms to the reception was some minutes walk, so going back and forth was frustrating. Another apologising moment, and they told us they would prepare another room. We had to sit and wait again. By this time, the secret surprise my husband had requested for me had to be revealed because it was not done. He had requested some nice set-up including cake in the room for our arrival. One of the staff came to apologise and said she remembered his call few days earlier etc and we would get all of that in the new room. Surprise ruined ofcourse, but I was too tired to care. Finally they came to give us new cards for another room. We finally checked in after several hours since arrival. The surprise package was no where to be seen in the new room, and we were exhausted. All seemed well with the room till night time when cockroaches came out to play. I first noticed it in the bathroom on the first day, and throughout our stay, we had cockroach sightings daily in the room, bathroom and balcony. 3nights at the Occidental Mar, our room special request cake never arrived. On the 2nd day, we asked and was told it might have been sent to the first assigned room by mistake and we would have it in our room. Well second day passed again with nothing. By 3rd day, no one said a word to us, and we didn't bother. Well 4 days, 3 nights, we checked out and the special request was not fulfilled. We had a pcr test scheduled at the hotel, and asking the receptionist for directions was a terrible idea. Let's just say I had to take multiple trips to ask for the Pcr Doctor's office. This is supposedly a 4star hotel/resort, but it's either the staff are not trained on how to receive and welcome guests, or they are too overwhelmed with work to do things properly. You expect to arrive and have some handy tips given during check in e.g where to find the restaurant for breakfast, what time food is served, number to dial to reach the reception etc and some welcome smile at least. None of this. On the positive note, food was good and the hotel is located in an ok location but I won't recommend it. From the first minute of stepping into the hotel/resort to the last minute of check out, it was definitely not a 4star experience.
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Date of stay: June 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Occidental Lanzarote Mar, General Manager at Occidental Lanzarote Mar
Responded 4 weeks ago
Dear guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to review your comments, and we would like to assure you that all of your concerns will be addressed and attended to. In relation to the incidents regarding the cleaning of your room, we would like to offer our sincere apologies as clearly we were not performing to our usual standards on this occasion; we also would like to inform you that since receiving your review a meeting has been held with our entire house keeping department with your review being used as the example to guarantee nothing like this ever happens again at our hotel and we thank you for bringing them to our attention as we have taken them extremely seriously and have learned from them. Please accept our most sincere apologies for the service imperfection you describe when ordering your welcome detail, and we regret the ones provided were not of your pleasantness. Rest assured that your comments will assist our team to avoid this from happening in the future. Last but not least, it fills us with pride that you could enjoy the gastronomical efforts of our chefs as we strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Lanzarote. Kind regards, The Management
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DOROTHY r wrote a review Dec 2020
Bolton, United Kingdom130 contributions86 helpful votes
Lovely hotel, very clean and good staff, luckily the bus stops are just outside to take you north and south very cheap, I say this as because of covid there wasn't anywhere open nearby, we were all inc., good animation team, Anton, Luka,Lidiya, we also had a sea view, so not overlooked, you can go through a gate to the coast road but cannot get back in with your card and it is a fair walk round back to the hotel
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Date of stay: December 2020
Rooms
Location
Service
1 Helpful vote
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Response from Occidental Lanzarote Mar, General Manager at Occidental Lanzarote Mar
Responded 4 weeks ago
Dear Dorothy, First and foremost we would like to thank you for the praising review you shared following your recent visit to our Occidental Lanzarote Mar hotel and are delighted to read that we were able to match your expectations. We sincerely regret reading that our location did not meet your expectations although it offers the centre and the beach all in walking distance or swift car ride, and encourage you for a future occasion to visit our website or to contact our call center from where our agents will be able to offer you a personalized booking guidance and help you select the Barceló hotel that best meets your holiday needs and wishes. We thank you for pointing out the cleanliness of our installations, being fully aware that this is an aspect of primary importance for our guests to feel comfortable in our hotel, our housekeeping staff undertakes a thorough cleaning of our installations and rooms on a daily basis. We are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Again we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon We remain at your disposal. Kind regards, The Management
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debutaunt wrote a review Oct 2020
Portsmouth, United Kingdom279 contributions107 helpful votes
We travelled in a quiet time with the pandemic, so our first few days were wonderfully peaceful. Then the crowds arrived and it became a bit Hi-de-Hi!!! Which I am sure if you have kids is wonderful, but not so great when escaping for some peace. The music was so loud by the pool - I asked many times for it to be reduced, and eventually it was reduced. Tuesday was day off for the Animation crew - Anton and Luca had amazing energy and great fun - so it was nice and quiet. Other days we found some peace by the sea. either on the rocks close to the hotel, or a walk / bus (very efficient) in the town. Its windy so great for windsurfing!!!! Food is plentiful and great choice. Lots of health safety, hand sanitising, distancing and mask wearing. There wasn't much gluten free food easily accessible. Stations for water and teas coffee etc. The pool is split in half and one side is heated, when we arrived it was nice and warm, but by time we left, it was not that warm. Lots of choice of activities in pool and out, dance class, yoga, interesting pool classes eg bouncing in the pool and cycling and SUP yoga. Bedrooms clean and bright and nice balcony - though it appears smoking is allowed on the balcony, so you had to breathe in others smoke. Bed comfy, has a topper, requested a duvet. Not sure the Air conditioning would be efficient in the hot hot summer but was ok for October. Big lines for checking in etc as often only one person at the desk Glad for the hotel that more people booking in as the one over the road (with the olympic pool) was closed down and felt like a ghost town.
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Date of stay: October 2020
Value
Rooms
Service
Room Tip: we had a room on same floor as reception - overlooking pool (that was very noisy ) but made it...
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PRICE RANGE
$84 - $155 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
barcelo lanzarote hotel costa teguise, barcelo costa teguise, hotel barcelo lanzarote, barcelo hotel costa teguise, barcelo hotel lanzarote
FORMERLY KNOWN AS
Barcelo Lanzarote Resort
LOCATION
SpainCanary IslandsLanzaroteCosta Teguise
NUMBER OF ROOMS
442
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Frequently Asked Questions about Occidental Lanzarote Mar
Which popular attractions are close to Occidental Lanzarote Mar?
Nearby attractions include Try To Escape Lanzarote (0.1 miles), The Midlander (0.6 miles), and La Tunera (0.7 miles).
What are some of the property amenities at Occidental Lanzarote Mar?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Occidental Lanzarote Mar?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Occidental Lanzarote Mar?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Occidental Lanzarote Mar?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Occidental Lanzarote Mar?
Conveniently located restaurants include N10 Gastrobar, Restaurante El Navarro, and Oscars Restaurant.
Are there opportunities to exercise at Occidental Lanzarote Mar?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Occidental Lanzarote Mar have an airport shuttle?
Yes, Occidental Lanzarote Mar offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Occidental Lanzarote Mar?
Yes, dry cleaning and laundry service are offered to guests.
Does Occidental Lanzarote Mar offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and conference facilities.
Which languages are spoken by the staff at Occidental Lanzarote Mar?
The staff speaks multiple languages, including English, Spanish, French, German, and Polish.