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Occidental Lanzarote Playa

Traveler (2389)
360
Panoramas (15)
Video (2)
Certificate of Excellence

About

#8 of 36 hotels in Lanzarote
Location
Cleanliness
Service
Value
Certificate of Excellence
The Occidental Lanzarote Playa hotel invites you to enjoy a holiday you will never forget in one of the best climates in the world, known as the eternal spring of the Canary Islands. Located in the quiet tourist resort of Costa Teguise, the hotel is set in a magnificent volcanic landscape, which contrasts with the crystal-clear waters of the Atlantic. Five swimming pools set in lush subtropical gardens, wonderful sea views, not forgetting restaurants, a children’s playground, multi-use sports pitches, a gym and a Mini Club for the youngest children, all combine to guarantee a funfilled holiday for all ages. Under the hotel’s “All-Inclusive” package, guests can enjoy a full food-and-drinks service without having to worry about anything.
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Property amenities
Free parking
Restaurant
Fitness Center with Gym / Workout Room
Pool
Bar/Lounge
Breakfast included
Airport transportation
Breakfast Available
Children Activities (Kid / Family Friendly)
Conference Facilities
Dry Cleaning
Heated pool
Laundry Service
Meeting rooms
Multilingual Staff
Outdoor pool
Sauna
Tennis Court
Wheelchair access
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Room features
Air conditioning
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Ocean View
Hotel links
Visit hotel website
Special Offer:30% off
Hotel deals

Location

Full view
54Somewhat walkable
Grade: 54 out of 100
25Restaurantswithin 0.75 miles
4Attractionswithin 0.75 miles
3,995Reviews
1,452Q+A
100Room tips
Traveler rating
  • 1,803
  • 1,378
  • 569
  • 166
  • 80
Time of year
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Popular mentions
Really good staff, very friendly and efficient. Rayco de la torre was very nice, but the staff were all definitely 5 star. The hotel is standard for lanzarote. I think compared to some countries people find it is a star lower than other countries. If you have been before, you'll
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Review collected in partnership with Jet2holidays
Response from lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa
Responded yesterday
Dear Guest, We would like to thank you for your preference in selecting our Occidental Lanzarote Playa hotel for your holidays in Lanzarote, as well as for taking the time to tell us about your recent experience among us. Moreover, it fills us with pride that you could enjoy the most part of our gastronomy as our chefs strive to satisfy the many culinary wishes of our guests offering the most delicious international and local dishes. Finally, we are grateful for your compliments towards our staff, whose kindness and helpfulness is one of our hotel's greatest strengths and I promise to congratulate them all on your behalf for their contribution to your wellbeing whilst in our hotel. Once more we thank you for choosing our hotel for your holiday and very much look forward to having the opportunity to serve you again in the future. Kind regards, Nancy Steinert Guest Experience Management
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Hotel's Favorite
Literally arrived home few hours ago, 3rd April after a weeks holiday. Fantastic hotel! On arrival just after midnight the restaurant was opened for me and my partner. Cold meats, salad, bread, drinks and desert. Considering the time this was appreciated. We were upgraded to a
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Response from lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa
Responded Apr 4, 2019
Dear customer, We are delighted to read your complimentary comments. Thank you for choosing our resort and for taking the time to share your holiday experience with us. We look forward to welcome you back in the near future for another unique and memorable stay. Warmest regards, Beatriz Macareno Guest Experience Manager
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Stayed AI Just checked out today 12 o'clock and bands taken off us , we don't fly till 8 we have stayed in 20+ AI hotels and always been allowed to still use the facilities was told needed to pay €10 to keep the bands VERY DISAPPOINTED PAID £1200 for the holiday for 2 people
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Response from lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa
Responded 3 days ago
Dear Guest, Although we sincerely regret reading that your stay at our hotel fell short of your expectations, we are grateful for the time you spent to share this feedback of your overall holiday experience among us as we certainly believe that there is always room for improvement and your constructive feedback is very much appreciated. We understand reading your review that apparently you were not properly informed upon reservation that your All Inclusive type of meal plan would end at 12.00 on your departure day, although this information should be reported on the booking confirmation. Once again, many thanks for your help to get to know the points where we can still improve the experiences of the ones that come to visit us and we truly hope to have the opportunity to welcome you back on your next visit to Lanzarote. Kind regards, Beatriz Macareno Guest Experience Manager
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We arrived back today from a 12 night stay here, overall not much you can complain about. On first impressions when arriving hotel is very bright and modern, reception staff (and all staff in general) are very helpful, nothing is too much for them to do! Check in was quick and
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Response from lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa
Responded 2 days ago
Dear Guest, Firstly, we would like to thank you for the lovely review you shared following your recent visit to our hotel and we are delighted to read that we were able to match your holiday expectations. We are glad to read that you liked the way our reception team greeter you on arrival and that you were promptly checked in without any hassle as expected. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well-being whilst staying among us. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. Thank you for your insights regarding our buffets ,we know that meals are an important aspect of our guests' overall holiday experience in our hotels, please rest assured that your comments will be shared with our Chefs to enhance our future guests' dining experiences. We will take your suggestions into consideration to keep improving day by day. We are happy to read that you enjoyed the resort and our service. Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future. Kind regards, Beatriz Macareno Guest Experience Manager
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Returning guests to hotel 3rd time. Nice location nice walk Into town on promenade or taxi couple of euros . Pools lovely one heated not very shallow for non swimmers. Rooms big and bed comfy bottle of wine as returning guests and upgrade nice touch. Entertainment staff work
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Review collected in partnership with Barcelo Hotels & Resorts
Response from lanzaroteplayaguest, Director de Relaciones Públicas at Occidental Lanzarote Playa
Responded 2 days ago
Dear Guest, Firstly, we would like to thank you for choosing our hotel once again for your holidays .We greatly appreciate the time you spent to review your recent experience in our hotel, we always strive to exceed guests' expectations and your comments will help our teams reaching that goal. We are surprised by your comment related to the behaviour of one of our waiting staff and we will certainly be passing your comments directly to the management responsible, however we are pleased to read that with the majority of our team members you had positive interactions and felt well looked after at all times, which is our ultimate goal. We understand that food and drinks are important aspects of our guests’ overall experience, this is why our chefs have created a varied assortment of options to please every type of palate. Reading that you were satisfied with the quality but at times a little bit disappointed with the variety, makes us feel that we are doing a good job but with possibilities to do even better, and therefore we will revise why during your stay we did not seem to achieve our goal to offer a wide choice in each and every meal. On the other hand, we are glad to read that you really enjoyed our unbeatable location to visit the wonders of a vacation in Lanzarote. We are also very pleased to read your complete satisfaction with the comfort of the room we accommodated you in and are grateful for your highlight on the beauty of our accommodations aimed at guaranteeing a memorable stay in our hotel. We are delighted to see that you really enjoyed the beauty of our installations and pool. It is our intention to offer pleasing and clean accommodations so that our guests can still enjoy their vacation memories once they are back home. Once again, thank you for your valued feedback. We hope to see you soon so we may welcome you with our best smile and make you feel at home. Beatriz Macareno Guest Experience Manager
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PRICE RANGE
$94 - $205 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
occidental allegro oasis hotel costa teguiseoccidental allegro oasis costa teguiseoccidental oasis lanzarotehotel occidental allegro oasishotel oasis occidental
FORMERLY KNOWN AS
Be Live Family Lanzarote
LOCATION
SpainCanary IslandsLanzaroteCosta Teguise
NUMBER OF ROOMS
370
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