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Occidental Jandia Royal Level - Adults Only

1,290 reviews
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Traveler (705)
Room & Suite (136)
Pool & Beach (113)
Overview
  • Excellent61%
  • Very good26%
  • Average9%
  • Poor3%
  • Terrible1%
Travelers talk about
“club premium”(140 reviews)
“premium area”(53 reviews)
“the main hotel”(78 reviews)
Free Internet
Breakfast Buffet
Air Conditioning
Beachfront
Pool
Restaurant
Airport Transportation
4.0 Star Hotel
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Offers from Occidental Jandia Royal Level - Adults Only
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Rooms
Mar 4Mar 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (1,290)Write a Review
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Traveler rating
364
165
55
28
13
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364
165
55
28
13
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All reviewsclub premiumpremium areathe main hotelbreakfast and lunchatlantico restaurantpremium guestspremium receptionbar verdea la cartepremium poolgreen roompool areapremium restaurantmini barlarge jacuzzibuffet restaurantfruit kebabs
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1 - 5 of 625 reviews
Reviewed 3 days ago

We arrived at the hotel after a long journey to be greeted with a warm welcome and a cold glass of Cava by our lovely receptionist Marialuisa and were swiftly booked in and escorted to our room. We were delighted to be allocated the room...More

4  Thank thomas09
Hotel's Favorite
Reviewed April 21, 2017

Went through Jet2 for a week to wind down and relax after looking after a sick granddaughter. The stay really worked. Did nothing other than sunbathe and enjoy the excellent food and premium drinks. We booked only a week before traveling and were conscious that...More

1  Thank stormalco
Response from jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults OnlyResponded April 23, 2017

Dear Guest, Thank you very much for sharing this great review of your recent stay at Occidental Jandia Royal Level.We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The...More

Reviewed 1 week ago via mobile

Just returned from the hotel after a week. Decided to visit again after last years trip and knowing Occidental had taken over. The food in both Atlantico and the A La Carte restaurant were better this year and food was much warmer. The hotel itself...More

4  Thank monkeyfrog12
Response from Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults OnlyResponded 5 days ago

Dear Guest, Firstly we thank you for making our Occidental Jandia Royal Level hotel your choice hotel for a second visit to Jandia, although we regret that we fell a little short of your expectations this time around. Please accept our sincerest apologies for the...More

Reviewed 2 weeks ago

Hotel was OK but had no heating so was cold on this January week. Water in the hot tubs and heated pools would have helped. Not much space in Royal Level - small sports bar, not enough room in restaurants. Nice sea view.More

Review collected in partnership with Barcelo Hotels & Resorts
1  Thank BBH279
Response from Barcelo_Canarias, Guest Relations Manager at Occidental Jandia Royal Level - Adults OnlyResponded 1 week ago

Dear Guest, We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. Discussions involving the respective team members and management have taken place to...More

Reviewed 2 weeks ago

The hotel was just not geared up for the weather, rooms and restaurants were cold with nothing much to do, but food and service in the Buffet was very good and the service in the cocktail bar was excellentMore

Review collected in partnership with Barcelo Hotels & Resorts
2  Thank Nigel S
Response from jandiaplayarrpp, Guest Relations Manager at Occidental Jandia Royal Level - Adults OnlyResponded 2 weeks ago

Dear Nigel, Thank you very much for leaving these comments on Tripadvisor, we are delighted that you enjoyed your stay among us. We are deeply sorry to read all the incovenience with our facilities due to the weather on this occasion, and we would like...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free Internet
Pool
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Beachfront
Hotel Amenities
Room Service
Shuttle Bus Service
Laundry Service
Concierge
Multilingual Staff
Airport Transportation
Dry Cleaning
Meeting Rooms
Conference Facilities
Room amenities
Air Conditioning
Minibar
Things to do
Pool
Restaurant
Tennis Court
Fitness Center with Gym / Workout Room
Bar/Lounge
Spa
Hot Tub
Adult pool
Outdoor pool
Details
Price range
$171 - $276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Playa de Jandia
#4 On the Beach Hotel in Playa de Jandia
#4 Luxury Hotel in Playa de Jandia
Room types
Suites
Details
Price range
$171 - $276 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#3 Romantic Hotel in Playa de Jandia
#4 On the Beach Hotel in Playa de Jandia
#4 Luxury Hotel in Playa de Jandia
Room types
Suites
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Traveler (705)
Room & Suite (136)
Pool & Beach (113)
Dining (87)
Family and Play Areas (5)
Questions & Answers
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Malcolm t
January 17, 2018|
Answer
Response from leo-dido |
Hi we have booked for Feb - and this is what answer I got - hope it helps ..... I have received an email from the hotel stating that no reconstruction or renovations are going on, and reassuring me that the hotel next door... More
1
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leo-dido
January 15, 2018|
AnswerShow all 2 answers
Response from jenny h |
I have received an email from the hotel stating that no reconstruction or renovations are going on, and reassuring me that the hotel next door, which is being refurbished is not causing any noise or or disruption to the... More
1
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12345661
Room Tips
"Royal rooms all appear to be good"
Read review
"in the level most rooms are good but not the rooms mentioned 140/142/142"
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"My room, 155, was next to sliding doors. I wouldn’t choose this one if you get chance to specify as they were..."
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"Rooms on the 'Royal Level' reception side of the hotel overlooking adult pool and restaurant and..."
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