Very difficult to arrive. That is exactly why we went there, outstanding. Best use a 4x4. In the hotel, the rooms are very nice. You want to go outside, there is a pool, but more important, great activities. Can use the bycicles of the hotel, go walk (nice walkway just around the hotel, 45 mins.), or, what we did, book for the horses. 4 hours, easy, for everybody, even without experience, but outstanding. Best ever. Nature pure. Food was excellent and especially the staff is there, 2hrs four you. Liked it very much. Even for Chile, with many outstanding and unique destinations, the Puma Lodge is special.
We had an excellent stay at the lodge. Absolutely wonderful place, cuisine was delicious!!! lovely rooms, terrific views. Trekking tour was magnificent. Massage with Sintia is an absolute must during this trip. She is a true profesional, perfect
The road through the mountains to reach the property is amazing, but you should get a 4x4. The property is surrounded by majestic heights and the night sky is surreal. Many outdoor and indoor activities are available for an extra charge. Internet and telephone works intermittently, but given the conditions, it is already great as it is. In winter the rooms are well heated and the bathroom has warm floor. Towels and bathrobes are worn out so it would be a good idea to change them for new ones. Another necessary improvement is breakfast. It lacks vegetables and it lacks variety in general. The menu in the restaurant is not very varied either. Also, the music is too cheesy and repetitive. Excellent massage and spa services.
This place give me mixed feelings... get there is an adventure, but the views are so amazing that you quickly forget that after the first minute... is a nice lodge very well decorated, but there are some flaws in the design: first they only have heaters, that means that was planned to be used during the winter, but no A/C so in Summer the rooms are almost unusable. The second is that the bathroom vent goes directly to the hall, so you can feel "intimidated" to use it at you entire satisfaction hehe. The personal is very kind, they always tried to do their best to satisfy our needs. That, besides the view, was probably the highest point! The restaurant is very good, probably a little bit expensive but is ok for the location.....the WiFi is usable only in the main areas, but who needs internet when you have the Andes as a neighbor? There are a couple of trekking to take, the "orquideas" is a short one and nice, there is also another nearby the hotel that no need for a guide. Remember to reserve a hot tube with enough time! after that, a bath in the pool is a delicious!! remember that they use water from the river for the pool and you are in the middle of the Andes, so please not complain if you feel that the pool is not "crystal clear enough" for you. Will be back? probably after they add A/C to the rooms (or in winter!),…
NOI Puma Lounge is a must-visit for Chile. The staff is phenomenal, kind and attentive. The chef in particular, Matias, was an angel! Not only did he cook the most amazing food i've ever eaten, but he was hilarious and chatted with us about Game of Thrones. I do not have enough kind words for how great this place was! The views were stunning, with great hiking and excursions, wonderfully private hot tubs and a spa... Seriously, you need to experience it to believe it.